Ratings based on 49 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
by A verified traveler from Scotland
Beautiful hotel but the service lets it down.Posted Oct 4, 2015
The room was not ready for check in at 3pm and had to wait until 5pm before getting into the room. Was left sitting in reception not knowing the cause of the delay. Was told by the manager the hotel was full and they had a lot of late check outs. I'm not sure how a 5-star hotel can get this wrong. Most guests have travelled 24 hours to get to Mauritius and just want to get to their room when they arrive. The manager did however offer 2 complimentary dinners to compensate. There are staff everywhere you turn, obviously most of them are training and it shows, requests such as asking for butter or coffee at breakfast could seem complex. The butler service is a bit sporadic, at one point the room was stacked with 15 towels all sizes and 10 bottles of water, but no clean cups or glasses and had to ask a few times for these. For this hotel to truly live up to its 5 star rating the staff need more training. The food was disappointing , the buffet was one of the worst I'd ever had. At 8.30pm the food looked like it had been sitting out for hours, was lukewarm and really dried out. The choice was poor and the desserts were stale and tasteless. Definitely not worth the outrageous €60 per person. On the positive side the beach is quiet and spacious, the beach cocktail bar is nice though usually there were only 1 or 2 people there. Early morning yoga on the beach was also a great way to start the day. The room was superb, clean and nice sea view.
for Everyoneby A verified traveler
Posted Aug 30, 2015
Superbe hotel, personnel attentionné. Activités nombreuses et pour la plupart gratuites. Le kids club est genial pour les enfants.
for Couplesby A verified traveler from Washington, D.C.
Amazing Luxury, beautiful beach, great staffPosted Aug 25, 2015
My wife and visit for a long weekend to celebrate our Anniversary. We stay in one of the Beachfront suites and the view of the ocean was incredible. The resort was amazing. 5 restaurants, great staff, most of the beach activities are free. The food is a little pricey, but still very good. Even room service is about $40/person. The resort was amazing. We'd definitely stay there again if we find ourselves in Mauritius. The one complaint we had was that the beach sand has a ton of sharp shells so it's not very comfortable to walk barefoot. Otherwise, everything was perfect.
for Everyoneby A verified traveler from Newcastle, Australia
Great Resort On the BeachPosted May 4, 2015
Pros: Was not to busy or since its spread out it seemed that way. Buffet breakfast, Bikes & free use of most water equipment.
Cons: Food price & more food options
Location: Great location, golf next door, 1 hour to Port Louis, 45 minutes to tiger walk place
Stayed 5 nights here in late April for our 1st wedding anniversary, weather was great, sunny & hot bar a few tropical showers. Room was a good size with large bathroom, staff were really friendly & helpful. Price at restaurants were a bit high and they could do with more food options (maybe reduce size of library and add one here) The use of the spa facilities for free was good (steam room, sauna, jaccuzi etc) Gym was a good size but maybe sell pre workout & protein. Bikes for free was a good idea. beach was a bit hard to swim in due to coral and shallow but great for snorkelling. Beach was coral not sand so would suggest to wear shoes when walking along beach.
for Couplesby benoit from angouleme
N/APosted Apr 29, 2015 on Hotels
3 nuits sur 10 nuits dans cet hôtel
for Everyoneby A verified traveler from london, uk
Fabulous hotelPosted Apr 28, 2015
5 star luxury. Fabulous food. Amazing location and wonderful facilities. The snorkelling from the beach was excellent the staff was extremely attentive and the little details made for an alround excellent stay
by A verified traveler
Vorteilhafte Lage. Aber ...Posted Apr 12, 2015
Die tolle Lage kann den mangelhaften Service nicht wettmachen. Der Zimmerservice ist nicht nur mangelhaft sondern auch spät. Manchmal ist um vier Uhr noch niemand da gewesen. Handtücher werden vergessen. Unser Bett wurde eine Woche lang nicht gewechselt. Die Restaurants überteuert und teilweise echt überfordert. Ausserdem hat man vergessen uns am Morgen vom Flughafen abzuholen. Der Privattransfer kostet dreimal soviel wie ein Taxi. Und trotzdem standen wir am Flughafen und keiner kam ... Na ja.
for Familiesby Qingxia
Posted Feb 27, 2015 on Hotels
for Couplesby A verified traveler
Paradis auf ErdenPosted Feb 13, 2015 on Hotels
Es war einfach nur traumhaft
for Everyoneby A verified traveler
HoneymoonPosted Jan 20, 2015
Very nice hotel and wonderful staff. The beach is amazing and the food is delicious. You could really spend 4 days without getting bored at this marvelous resort.