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Reviews of Trou aux Biches Beachcomber Golf Resort & Spa

5 out of 5
Trou aux Biches Beachcomber Golf Resort & Spa
Royal Road - Trou aux Biches, Trou aux Biches

Reviews

9.2

Wonderful

Rating 10 - Excellent. 245 out of 375 reviews" "
Rating 8 - Good. 100 out of 375 reviews" "
Rating 6 - Okay. 19 out of 375 reviews" "
Rating 4 - Poor. 7 out of 375 reviews" "
Rating 2 - Terrible. 4 out of 375 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Philippe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel magnifiquement intégré dans une végétation luxuriante - véritable jardin botanique - grâce au formidable travail des jardiniers. Les suites sont spacieuses et bien organisées ajouté à cela une salle de bain spectaculaire. Un petit « bémol » concernant le dressing un peu restreint. Fantastique qualité et niveau gastronomique dans tous les restaurants de l’hôtel Un établissement a recommander !!!
Stayed 11 nights in Dec 2023

10/10 Excellent

marc

Liked: Staff & service
Stayed 2 nights in Nov 2023

4/10 Poor

Ehab

Average stay
Hotel staff wasn’t so helpful or collaborative and in some times nervous expect Yeshta and Aly ….. I arrived to the hotel and was booking a Romantic dinner so I tried to push it from 7 and there was resistance till finally the hotel staff collaborated …. The AC in my room was broken for 2 days with repeated replies from the reception that they will send some one to fix it which came after 2 days of my stay after reaching out to the duty manager, also to be fair after this l, I was offered a room change but this is after 2 days of my stay ….. during check out I found that they added 2 invoices one for mini bar and one for a drink at restaurant with of 2210 MR which is almost 50 USD and I had to check this with the reception and ask for the receipts signed by me specially in the restaurant and they couldn’t find it so they removed the amount …. Please be careful specially with the final bill
Stayed 4 nights in Nov 2023

8/10 Good

Siarah, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly stunning hotel with beautiful rooms, an outdoor shower which I loved, great facilities, including a fantastic gym with all the equipment you’d expect, lots of complimentary watersports like SUP, waterskiing, windsurfing, etc. The food average and I didn’t like the à la carte restaurant reservation system as it always seemed to be fully booked out.
Stayed 4 nights in Nov 2023

6/10 Okay

Ron

Liked: Cleanliness, property conditions & facilities
M
Stayed 2 nights in Oct 2023

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Service
Best location on the island. From the second you arrive the staff go above and beyond, not just the odd staff memeber but every one of them. I could name many but outstanding were Veeshal, Dave, Davi, Sanjeev & Curty
Stayed 14 nights in Sep 2023

10/10 Excellent

Nishkar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Amazing resort and a great stay. Memod and Rajesh at the pool are simply amazing!
Stayed 6 nights in Aug 2023

10/10 Excellent

Najima

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend and we will visit again
Stayed 10 nights in Jul 2023

10/10 Excellent

Hamzah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent resort, well kept with water activities.
Excellent resort with great service and lots of activities included. Shameem and Ahmad were particularly helpful throughout our stay. 10/10 breakfast buffet with fresh crepes, breads, omelettes cooked in front of you etc. You can use kayaks, paddle boards, pedal boats etc. all free from the boat house while you stay at the resort. We were also given one free activity to pick from as a honeymoon gift (diving experience, free meal in the Indian restaurant or massage at the spa) Even when you check out, they encourage you to spend the day at the resort!
Stayed 3 nights in Jul 2023

10/10 Excellent

Lynne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Couldn’t find fault with anything
Stayed 13 nights in Jul 2023

8/10 Good

Ingrida

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice beach, rooms seemed a bit outdated but still nice, hotel area has nice vegetations. Service was really good - really attentive and actually caring to solve problems. On the downside, the food in the restaurants is disappointing and there were tons of kids screaming and running around the beach and pool which made our stay less enjoyable (of course it’s not adults only so you know that but the fact that neither parents or hotel staff would ask kids / families to be more quiet was quite frustrating)
Stayed 7 nights in Jul 2023

10/10 Excellent

Sharan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A fantastic hotel but what stands out the most are it's employees who were incredibly responsive and friendly. Would definitely come back!
Stayed 3 nights in Jul 2023

10/10 Excellent

Konstantinos

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 7 nights in Jun 2023

6/10 Okay

Muhammet Omur Ersin

Stayed 1 night in Jun 2023

10/10 Excellent

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and facilities.
Stayed 14 nights in Mar 2023

10/10 Excellent

Dean, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is wonderful. We didn't go off property much (No need to) but the area around looked like typical Island community. We will go there again. The only issue we had was with getting reservations for the properties restaurants. They need a betteron-line system for doing that.
Stayed 4 nights in Mar 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Ibrahim was very helpful.
Stayed 5 nights in Aug 2022
Response from The Management on Jan 30, 2023
Dear Guest,Thank you for sharing your review following your time among us.We are happy and proud that Ibrahim went the extra mile in your hospitality.However we note that you rated us 2/10 which does not match you review.We await the pleasure of welcoming you back among us.Kind regards,The Management

10/10 Excellent

FARUK, ISTANBUL

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
WE LIKED THE BEACH, LOCATION OF THE HOTEL, ENTERTAINMENT. IT WAS A LOVELY VACATION.
Response from The Management on Jan 30, 2023
Dear Mr Faruk,Thank you for sharing such a delightful review among us.We are happy and proud to have exceeded your expectations through our facilities and the service provided by our talented artisans.We await the pleasure of welcoming you back among us.Kind regards,The Management

10/10 Excellent

David, Cancún

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautifull

10/10 Excellent

Mitain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Sep 2022

10/10 Excellent

Eyal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eyal
Amazing
Stayed 7 nights in Sep 2022

10/10 Excellent

Bhaskar Kumar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful honeymoon experience. The butler Vinesh was very very helpful in arranging the surprises for my wife.
Stayed 6 nights in Jul 2022
Response from The Management on Jul 22, 2022
Dear Mr Kumar, Thank you for taking the time to share your review following your stay among us. Our guest’s satisfaction is our greatest reward as comments like yours motivate us to continue delivering the impeccable service to our precious guests. We are glad to read that you had a wonderful time and enjoyed the facilities we propose to our visitors. Likewise, we will share your kind words with our helpful and courteous artisan Vinesh who left no stones unturned in making your holiday a memorable one. We hope to welcome you back soon for another memorable holiday experience. Kind regards, The Management

8/10 Good

Isabelle

Traveled with family
Liked: Property conditions & facilities, room comfort
Beautiful hotel but overpriced food
The beach is stunning. The grounds are spotless. Water sports club is amazing. In general staff are very friendly but the service is incredibly slow and not massively helpful. We stayed B&B and very glad we did as delicious food in local restaurants a 5 min walk away and literally a quarter of the price. In the hotel we purchased a small plastic bottle of water & Diet Coke (warm) and it cost nearly £10! Would highly recommend if you like the beach and water sports as most are included.
Stayed 12 nights in Jun 2022
Response from The Management on Jul 22, 2022
Dear Guest, It is with great joy that we read your review following your stay at Trou aux Biches Beachcomber. We are indeed blessed by nature having gifted us with a stunning beach and a perfect climate for our spotless gardens. We are delighted that you have enjoyed the facilities and services offered. We have well noted your remark concerning the prices and rest assured that we practice the same pricing as all the five stars’ hotel of the island. We await the pleasure of welcoming you back soon. Kind regards, The Management

8/10 Good

Laura

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, with good restaurants. The beach is amazing and you can easily enjoy snorkeling on your own. We enjoyed beach amenities like kayaking and waterskiing which was super cool. The hotel is huge so depending where your room is, you’ll have to walk few min to go to the restaurant/main amenities- and I can guess that during high season it can be super crowded. We were a bit disappointed by the service & staff which as some points was not always 5* standard (compared to a similar hotel we stayed just before)
Stayed 3 nights in May 2022

2/10 Terrible

Viktoriya

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t stay in this hotel, there are much better once nearby
Stayed 4 nights in Feb 2022

10/10 Excellent

Philip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Nov 2021

8/10 Good

Marius

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Rose on Nov 23, 2021
Dear Marius, Thank you for reviewing your stay and for the good score. We await the pleasure of welcoming you back soon. Kind regards, Reena ROSE Quality Assurance Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2020

10/10 Excellent

Anne

Stayed 3 nights in Jan 2020

10/10 Excellent

Athina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel! Fantastic staff very pleasant and friendly ! The beach is perfect, clean, friendly staff with the free water sports! Exceptional food! Thanks to the chef! Nice evening entertainment. Will definitely go back! Merci!
Stayed 6 nights in Dec 2019
Response from Rose on Feb 5, 2020
Dear Athina, Thank you very much for your nice review. We are really happy to learn that your stay was amazing and that the team succeeded in making your vacation at the resort an enjoyable experience. We aim to provide a caring and professional service and your compliments are greatly appreciated. We will not fail to share your encouraging comments to all. Looking forward to seeing you back among us for yet another awesome stay. Kind regards, Reena Rose Quality Assurance Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location great service very friendly staff
Stayed 4 nights in Dec 2019
Response from Rose on Dec 14, 2019
Dear Guest, We thank you for the excellent rating. We will share your review with all our artisans, as a source of motivation. We thank you for having chosen our resort as Holiday destination and hope to welcome you back soon for another great time. Kind regards, Reena Rose Quality Assurance Manager

10/10 Excellent

Giles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!!!
Absolutely loved it- stayed in 2 similar hotels in Mauritius as part of our honeymoon and this was was certainly the best. We loved the marine life- saw pretty much everything there is to see, and food is great too!
Stayed 5 nights in Nov 2019
Response from Rose on Dec 5, 2019
Dear Giles, Thank you for your nice review. We are glad that you enjoyed your stay among us and that our services appealed to you. Your compliments regarding the helpfulness of our artisans are really appreciated. We are very happy to learn that you enjoyed an exceptional honeymoon at the resort. We are so delighted to have succeeded in making your stay a memorable and a relaxing one. We eagerly look forward to your next visit among us. Best regards, Reena Rose Quality Assurance Manager

10/10 Excellent

JUNE, California

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, enormous pool, spacious rooms, great service. TAB Beachcomber is so awesome we are going back someday to Mauritius just to spend time at the resort
Stayed 5 nights in Oct 2019
Response from Rose on Nov 19, 2019
Dear Guest, We are delighted to read you had a memorable stay at Trou aux Biches Beachcomber. We are truly grateful for taking the time to describe the facilities and services proposed at the resort. Our artisans are committed to consistently providing warm, efficient and personalised service to our visitors and their appreciation is always our greatest reward. Thank you for the excellent rating and the entire team looks forward to welcoming you back soon. Kind regards, Reena Rose Quality Assurance Manager

6/10 Okay

Jack

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall areas The drive from the airport is 1 hr a bit long The buffet is expensive about 70$ per person maybe taking the half or full board is cheaper Ooh I didn’t like the coffee at breakfast ( not good )
Stayed 5 nights in Nov 2019
Response from Rose on Nov 13, 2019
Dear Guest, We thank you for sharing your experience following your stay. We appreciate you taking the time to provide us with your feedback. We regret to read that some services did not meet your expectations. Our vision is strongly driven by our Guests’ expectation and rest assured that your concerns have been passed on to the respective departments to ensure quality service to our visitors. We look forward to the pleasure of welcoming you back soon. Kind regards, Reena Rose Quality Assurance Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't hesitate, just do it.
Pretty amazing 5 days. Staff couldn't do enough and nothing was a problem.
Stayed 5 nights in Oct 2019
Response from Rose on Oct 28, 2019
Dear Kevin, Thank you for the time taken to share your experience at Trou aux Biches Beachcomber. Your satisfaction is our commitment and we are very happy to note that you enjoyed a wonderful holiday with us. Your compliments regarding the services provided by our dedicated and helpful artisans, are rewarding. We value service excellence and your excellent rating is highly appreciated. We will not fail to share your thanks to all. Hoping to have the pleasure to welcoming you back at the resort. Kind regards, Reena Rose Quality Assurance Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Rose on Oct 23, 2019
Dear Guest, Thank you for your excellent rating. Kind regards, Reena Rose Quality Assurance Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Very beautiful property. One thing that my husband and I completely disliked was that the beach was open to public people/locals. Lots of locals were trying to sell you things over and over again. No privacy or relaxation. For people that want piece and quite this hotel is defiantly not for you. For dinner guys have to wear pants otherwise they won’t let you dine, my husband wasn’t prepared for that, he only had 1 pair of jeans that he brought with him, So he had to wear them over and over again. Everything else was very nice. Nice rooms, beautiful main infinity pool. Food was okaiesh, good breakfast and French restaurant everything else below average.
Stayed 7 nights in Sep 2019
Response from Rose on Oct 23, 2019
Dear Guest, Thank you very much for your recent review of our resort. We have carefully considered your comments and would like to reassure you that we will spare no effort and take the necessary corrective measures where need be. Regarding the beach hawkers, please note that we are in constant relationship with the concerned authority for a better control of this activity. We would also like to highlight that we are in line with the a standard dress code, as other five stars hotels and rest assured that all is being done to offer to our Guests the comfort and quality service, for a memorable stay. It is important for us to make you feel at home and to provide a perfect Guest experience. We thank you for having chosen our resort as holiday destination and sincerely hope to have the opportunity to welcome you back for a more relaxing vacation. Kind regards, Reena Rose Quality Assurance Manager

10/10 Excellent

Charl and Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
No complaints at all. Service was excellent, meals great and all round excellent I will be going back in April
Stayed 7 nights in Sep 2019
Response from Rose on Oct 23, 2019
Dear Guests, We thank you for posting your comment on this platform. We truly believe that our team is our greatest strength and your affirmation of their commitment and service excellence is heart warming. We await the joy of welcoming you back for another time of relaxation soon. Kind regards, Reena Rose Quality Assurance Manager

10/10 Excellent

Alison, Surrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 3 bedroom villa - fantastic space with it's own pool and loungers. Our butler looked after us wonderfully and nothing was too much trouble, making us breakfast, booking restaurants or whatever we needed.
Stayed 14 nights in Aug 2019
Response from Rose on Oct 23, 2019
Dear Guest, We heartily thank you for your nice review which is greatly appreciated. We are glad to learn that you enjoyed an amazing vacation in one of our villas and found everything great. Our vision is strongly driven by our guests’ expectations and you highlighted so well our commitments to fulfilling these needs which are our top priority. Thank you also for all your compliments which are very encouraging for, our artisans are our most valuable asset and we strive to create an environment of professionalism, trust and respect. We will not fail to share with great pleasure your recognition and recommendations concerning our services and warm welcome. Looking forward to seeing you back among us for another relaxing stay. Kind regards, Reena Rose Quality Assurance Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very beautiful and the staff very nice and kind
Stayed 4 nights in Aug 2019
Response from Rose on Oct 23, 2019
Dear Guest, We thank you for sharing your experience following your recent stay. We are glad to read on your satisfaction and will not fail to share your appreciation to our artisans. We await the pleasure of welcoming you back soon for another relaxing time. Kind regards, Reena Rose Quality Assurance Manager

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Staff & service
Good gardens .Good size rooms but need updating.Staff no very friendly some are quite rude especially the young guys at the water sports.
Stayed 1 night in Aug 2019
Response from Rose on Oct 23, 2019
Dear Guest, We thank you for having chosen our resort for your vacation. We have well noted your remarks with great concern and rest assured corrective actions will follow. Our artisans' daily mission is to fulfill our guest expectations through their Art of Caring and we regret to read that in that case we fell short of your satisfaction. We sincerely hope you give us the opportunity to restore your trust in the resort and welcome you back for a more relaxing time. Kind regards, Reena Rose Quality Assurance Manager

10/10 Excellent

Verified traveler

Stayed 13 nights in Jul 2019

8/10 Good

Malek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited activity since it’s so far from city, should book with half board
Stayed 3 nights in Jul 2019
Response from Rose on Jul 9, 2019
Dear Guest, We thank you for rating our hotel following your stay. We would like to share with you that the hotel is only a few minutes drive from Grand Baie, where you can find shopping malls and other activities. We hope to have the pleasure of welcoming you back for a great time. Kind regards, Reena Rose Quality Assurance Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent, they go out of their way to make your stay comfortable. The property is great and very well maintained We stayed in the Villa with the pool. My request is to have the pools temperature controlled, during the winter months the water is quite cold.
Stayed 5 nights in Jun 2019
Response from Rose on Jul 9, 2019
Dear Guests, We thank you for posting your comment on this platform. We truly believe that our team is our greatest strength and your affirmation of their commitment and service excellence is heart warming. We have well noted your suggestion with great concern as it is helpful to assess areas in need of improvement. We hope to have the pleasure of welcoming you back for another time of relaxation. Kind regards, Reena Rose Quality Assurance Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning beautiful resort
Trou Aux Biches Beachcomber redort is the prettiest, friendliest high end resort I have ever stayed in. It more than lived up to my expectations. We stayed in ghe Senior Beach Front Suite which was beautiful. Pool is not heated but gets hot sunbathing on your own deck that you soon enjoy dipping in to cool off. La Caravelle restaurant was our favourite place for breakfast and lunch. Menon looked after us so well he deserves a special mention. Italian resaurant our favourite in the evening. Two of the 6 rectangular swimming pools are heated one was near our room so we enjoyed a morning swim before breakfast. The resort is emaculately kept. Very attractive. I love to walk along in the sea and the only draw back at low tide times was the amount of broken coral along the beach. Luckily you could wait for tide to just come in a bit while sunbathing on the beach front. Hawkers are very respectful and if you say no thank you they accrpt it anx wish you a good day. Love love loved this resort.
Stayed 13 nights in Jun 2019
Response from Rose on Jul 9, 2019
Dear Mrs Julie, Thank you for the time taken to review your stay. We note with pleasure that you had enjoyed your stay at Trou aux Biches Beachcomber. We will not fail to share your kind words to all the artisans and in particular to Menon, who delivered exceptional customer service through his Art of Caring. We thank you for having chosen our resort for your holidays and await the pleasure of welcoming you back for another great time. Kind regards, Reena Rose Quality Assurance Manager

10/10 Excellent

Verified traveler

Stayed 6 nights in May 2019