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Reviews of Villas Caroline

3 out of 5
Villas Caroline
Coastal Road, Flic-en-Flac

Reviews

7.6

Good

Rating 10 - Excellent. 27 out of 114 reviews" "
Rating 8 - Good. 53 out of 114 reviews" "
Rating 6 - Okay. 21 out of 114 reviews" "
Rating 4 - Poor. 10 out of 114 reviews" "
Rating 2 - Terrible. 3 out of 114 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

david

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only gave 4 stars as we thought the food quality was not as good as last year when we visited Good points Great staff and the hotel is doing some renovation would stay here again the local area is nice good choice of restaurants With a bit of effort this hotel could be 5 star
Stayed 11 nights in Apr 2024

10/10 Excellent

Grace Beatrice Aida

Traveled with partner
Great beach and location. Rooms were spacious and clean a bit dated but still very nice.
Stayed 4 nights in Apr 2024

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Villas Caroline. We visited for our friend’s wedding on the beach, which was beautifully organised by the hotel. Our room was a welcome cool temperature from the heat outside. The balcony overlooking the sunset was a great way to spend our evenings. Staff were always happy to help, whether it be food requirements, taxi booking or spa services, any request we had they were happy to help. We can’t imagine staying anywhere else on the island.
Stayed 5 nights in Apr 2024
Response from L'equipe Reservation on Apr 13, 2024
Dear Melissa,We thank you for taking your time sharing your feedback with us.We are more than happy to have welcomed you in our establishment and rest assured your positive feedback shall be shared amongst the team.You have made our day ! :)We look forward to welcoming you in our establishment in the future.Kind Regards,The Reservation Team

8/10 Good

Yorgensen

Traveled with partner
Liked: Cleanliness, staff & service
Pros: safe parking. The hotel is in front of the beach. Excellent staff. Clean rooms. Good beds. Cons: no wifi in rooms. Need to be outside in the lobby area to get wifi. Rooms needs updating. Some rooms have no safe. During our stay the room next door was being renovated. There were loud noises and dust. When we notified management we were promptly moved to another room. Overall this is a good place to stay if you want a beachfront and safe car park. The staff are really good. I would recommend this hotel as it is good value for money. Will definitely use Villas Caroline again.
Stayed 7 nights in Jun 2023

6/10 Okay

Cleto

Traveled with family
Disliked: Property conditions & facilities, room comfort
Honest opinion
The room is comparatively small. No drinking water bottles, tea/coffee amenities in the room as other similar hotels. Bed in not comfortable and sound emitted squeaky. Bath facility very cramped-up. Breakfast was good. Staff is courteous. Hassle free check in and check out. Beach area is clean and enjoyable.
Stayed 3 nights in May 2023

6/10 Okay

Sheila

Disliked: Property conditions & facilities
No comment
Stayed 5 nights in May 2023

8/10 Good

david

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good hotel nice staff and food and beverage were good Hotel in need of updating but did not spoil our enjoyment of our holiday Great evening entertainment Will stay again
Stayed 8 nights in Apr 2023

8/10 Good

Ernst

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Good for Breakfast only - BYO Croissant!
The best thing about Villas Carolina is its beach location and the room We always makeour bookings 3-4 months in advance and inform the hotel that we DO NOT want ground floor room! They were not able to take this into account .... after 2 days of staying in a narrow ground floor room we got the desired. If this or similar room could be confirmed to us after booking, we would certainly book this hotel again Breakfst only for a few weeks in the future :-) However, in relation to other hotels 3 and higher star rating, room and beach are the only motivating reasons. Although people are quite nice and some even exceptionally striking service and guests well-cared. The majority who shape the overall picture are "Indian mentality corresponding" slowly shuffling through, perception-blind waiters. Supervising staff playing on their cell phones, brainlessly immune to any improvement measures. Examples: unacceptable loud disco music in the only open air bar. without any age group Guests ... To book"all incl" only for to includ food, wine, bier drinks is not even worth it if one pay prices that exceed those of 5 star hotels. But escecially not because the kitchen creativity is cased in Indian defined barriers. Breakfast: A simple «unsweetened» croissant - missing, instead plenty of typical dripping sweet overweight-preserving pasterie.. The same with the evening desserts... and the food, majority wise typical Indian cardamom spiced dishes..
Stayed 11 nights in Feb 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Very clean and tidy room except that there was a kettle in the room with no tea or coffee or milk supplied
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the rooms looking out to the sea and the staff were very helpfull.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The biggest problem was no potable water We had to buy our own water bottles and refill them from one point at reception. In this day and age it is not difficult to sanitize all water going into a property. When you shower, clean your teeth etc, you have to drink/rinse out of a bottle. Their wifi was also limited.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel with good access to the village of Flic en Flac. Nearby to a supermarket and several reasonable restaurants. A wonderful beach for walking (or lazing) and a nice lagoon to swim in when it gets too hot (and observe the colourful tropical fish!)
Stayed 6 nights in Jun 2018
Response from Kateleen on Jul 9, 2018
Dear Guests, Thank you for your great review We appreciate your feedback! We look forward to welcome you soon in Mauritius. Have a nice day Kind regards Kateleen

8/10 Good

Antony

Liked: Cleanliness, property conditions & facilities, room comfort
Worth a visit, but don't expect top class.
The beach location was very good, with lovely white sand and a large lagoon before the sea. The room accommodation was clean and well looked after with daily cleaning, a good size clothing storage and a nice bathroom, although the water was only a nice temperature on the last two of six nights. The food was good quality, but the service wasn't always even after our sixth breakfast / evening meal. Evening entertainment was French speaking and therefore of little interest to anyone not understanding the language. Check in and out were satisfactory, although not warm and friendly. An agreeable cost, good beach location and worth a visit, but don't expect top quality.
Stayed 6 nights in Aug 2017

4/10 Poor

Verified traveler

Disliked: Room comfort
was a nice hotel on the beach 25 years ago
well for the money £130 or more a night it was very dissapointing.It resembles one of the "industrial" type Tunisian hotels that cater for huge numbers of guests.........There was an attempt to "entertain " the guests all the time...but the music and sound system were deafening.....from our room nearly 100 meters away it was overpoweringly loud. At the bar it was deafening.It need not be so loud. The food was execrable and I did not go near it. But this is par for Mauritius and the biggest grudge I have about the tourist industry ...the food is foul and overpriced. Mauritian home cooking is delicious...or was...but the insipid buffets and the poor quality seafood which is mostly imported frozen is sad. There is much better food in London.I acknowledge that the meat mostly has to be imported from South Africa and elsewhere...but how a tropical island cannot supply fresh fish is a disgrace............overfishing and the predations around the reef for decades have all but destroyed Mauritius's unique fish ...for the table and for the snorkel and sub aqua enthusiasts..

2/10 Terrible

Chas, Swaziland

Disliked: Staff & service, property conditions & facilities, room comfort
Not recommended, terrible food
I booked and paid for a superior room, was advised before I arrived that only standard room was available, which I was OK with. I advised Expedia that I required a refund, but never heard anything back. The food at this hotel is disgusting, would not even feed it to my dogs. The rooms are OK, but every time I had a shower, I flooded the bathroom due to gaps in the wall/door. toilet stuck away in a tight corner and didn't flush properly. Only good thing about this hotel is the location right on the beach, but then there are plenty of others with a similar situation, so I would book those instead. i would never recommend this hotel to anyone.

10/10 Excellent

tze him

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and clean rooms
it is in a good location, closest to the beach and with reasonable walking distance to the restaurants. If you go there by bus, it's only less than 5 minutes walk. Walking to restaurants and supermarkets are like 10 minutes only. Facilities are good enough. I have been to the Anelia Resort just beside it, the facilities there are a bit better, but the location is less good, also in there you cannot enjoy the beach. So Caroline is still a good option, though it is more expensive than Anelia.

4/10 Poor

G, Toronto

Liked: Cleanliness
Disliked: Room comfort
This is my 5th stay at this hotel, and the superior room that they had for me (317) was one located right above the entertainment area and where the band plays nightly. I asked to change rooms but the only one available was on the ground floor. Given the safety issues governing hotels in Mauritius, I refused the ground floor room. The reservation manager, offered her apologies stating that the hotel was full. On my first night, the hotel was catering to a wedding.We were unable to sleep until after midnight and the guests had finally stopped cheering. What was disappointing was that during my stay, I could tell that the hotel was barely half full and even at breakfast only a third of the tables in the dining room were occupied. Also not many guests on the beach. The manager of the spa confirmed that the hotel was not very full that week end. I was happy that I had previously cancelled my second booking 22-24 July at that hotel and opted for another establishment. I must thank Angel at reception who accepted a late check out in order to compensate for my first bad night.

8/10 Good

Jonathan

Disliked: Room comfort
Budget beach hotel
There are smarter hotels on flic en flac beach but this one has the biggest stretch of sand and apartments are well spaced out. Good value for money and the sea views are quite something.

8/10 Good

rajib, india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four nights at Flic n Flacq
Four nights in Villas Caroline. Moderate & clean rooms with basic amenities .Location is a plus point with rooms facing the sea . Walking distance to supermarkets, ATM .Transportation available round the clock .Indian flavours/dishes absent in the meals .
Response from Robin on Oct 24, 2015
Dear Rajib, We would like to thank you for your constructive comments left on Hotels.com and of course, for your appreciation of our hotel situation. We do not have Indian meals on our daily buffet, but still provide Indian food upon request. We would be very pleased to cater and demonstrate our know-how of the Indian cuisine, although influenced largely by locally available spices, herbs,vegetables and fruits. Looking forward to see you in the near future at Villas Caroline. Best regards, Vikash

8/10 Good

Carla, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and homely and friendly
Was welcoming - lovely beach and swimming area - near to shops - Small not overcrowded - good entertainment - also good for family

2/10 Terrible

Julien, Mauritius

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warning: this hotel uses over-booking
When we came to checkin, there was no room available even if we had our confirmed booking, because the hotel (or its booking agent) "forgot" to indicate no rooms was available at the time of our booking. We were moved to a remote hotel with less facilities as this one. Over-booking can happen, but the reason we had no room available was that the hotel was being renovated. Why keep bookings open in the case? So, be aware bad business practices are in place at this location.

6/10 Okay

Gary, Sydney

Liked: Cleanliness
Disliked: Staff & service, room comfort
average
Rooms small and service/food poor. Beach in front of hotel impossible to swim in. You have to go about 200 m south.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

10/10 Excellent

Chris, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at reasonable price
We really enjoyed our stay at Villas Caroline. Our balcony room was nicely decorated, quiet and always thoroughly cleaned each morning. We had a beautiful view of the beach which was so relaxing!!! There is a great Sega performance each Saturday night and a very good band each evening except Wed. We had the room and breakfast package and breakfast was very substantial with excellent choices and the friendly cheerful chefs prepare at your request omelettes, fried eggs etc . We found the staff were lovely and happy to talk to us. The local area felt quite safe. There is a supermarket (Spar) approx. 4 minutes walk which sells everything you may need at reasonable and fair prices. The beach directly in front of Villas Caroline has some coral and is suitable for snorkelling, the swimming beach is really just next to this so not a problem for us and the pool was also very inviting. We would stay again at this small friendly hotel. We visited some other larger hotels but felt they lacked the intimacy and personal service of the Villas Caroline. We would thoroughly recommend this hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant apartment/chalet complex
Our chalet was eight metres from the beach. Most other chalets a little more. Food provided by the establishment was as good as local restaurants.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Hotel with golden sand beach @ reasonable price
I have been several times to this hotel & has never been disappointed. Good value for money. As all rooms are sea facing & golden sand beach on one's door step, it is probably the best hotel at that price range in Mauritius. However it is in need of some updating which would undoubtedly make it more pleasant. Definitely go back again & again.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Great view and surroundings but a few things amiss
The people who work at Villas Caroline are very friendly and helpful. The furniture in the hotel though is a bit outdated. I didn't like the shower, the bathroom's too cramped, and the blinds can't be drawn properly. The bed was quite old though and it wasn't very comfortable. The best thing about this hotel is that you can get a room that opens right out to Flic en Flac beach, and you can access your room from the beach or the hotel. We didn't try the food, so we can't comment on that, but when we had drinks in their bar area and asked for snacks, they said they didn't have the option to have snacks, which I thought was rather bizarre for a bar.

8/10 Good

Marie, Toronto, ON, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Great holiday
Wonderful beach. Nice quiet hotel great for relaxation. This our 5th visit. Reception staff (Mr.Yagapen) very friendly and helpful. Breakfast buffet very good. Restaurant staff rather slow. Evening entertainment very good.

4/10 Poor

Dan, Madagascar

Disliked: Cleanliness, property conditions & facilities, room comfort
Great location, but disappointing hotel!
Villa Caroline was not my first, nor second or third choice for Mauritius! Because of problems out of my control, I was basically stuck with limited choice. Villa Caroline is nicely located, the beach is good, but the hotel is getting old and in need of upgrade. The room are big with good view, but not very clean, hot water is sometimes missing, the shower/bath arrangement makes it that the whole bathroom floor is wet after used, plus several rooms have links which wet the room floor. during my three weeks stay, I moved 3 times. The first time was because of the noise; the room was too close to the bar/dancing area/dining room area, even though there was a very small crowd. The entertainment was so-so, mainly oriented to the French speaking guest! Food was buffet style only. I was on half-board which is somewhat discriminate by full board. No beverages, including water, are free for the evening meal. A glass of water cost 4 Euro! Waiters do not like to serve half board because they must do a lot of paper work, so service was slow! Full board just go and get served, or served themselves during meals! All and all disappointing.

10/10 Excellent

Philippe

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel bord de plage et près du centre de flic en flac, nombreux restaurants à proximité
Stayed 12 nights in Mar 2024
Response from L'equipe Reservation on Mar 25, 2024
Bonjour Monsieur Charpentier,Nous vous remercions pour votre commentaire. Au plaisir de vous acceuilir dans notre etablissement tres prochainement.

4/10 Poor

Mathilde

Disliked: Cleanliness, property conditions & facilities
Bonjour, L’hôtel Villas Caroline est vieillissant. Mais ce qui m’a vraiment déçu dans cet hébergement est le niveau de propreté médiocre. À l’arrivée nous avons remarqué que le mur des toilettes de notre chambre était sale et moucheté de petites taches marrons, appétissant ! Le pommeaux de la douche était pleins de moisissures tout comme les joints de celle-ci. Portes et meubles avec peintures complètement écaillée, c’est défraîchi. Lavabo fendu puis recollé avec du joint qui déborde de partout. Que l’hôtel ne soit pas tout neuf ce n’est pas grave par contre les négligences sur l’entretien ce n’est pas pardonnable. Nous avions pris la demi pension et le buffet du soir n’est vraiment pas terrible, nous avions de meilleur souvenir de la cantine à l’école (plat avec des morceaux pauvres de viande, riz et légumes bouillis, dessert en conserve, pains secs). Le midi nous avons commandé des burgers, 40 min d’attente pour avoir des frittes froides. Personnels du restau pas très vif pour nous servir quand on voulait des boissons et de l’eau. On sent bien que le management tire sur les marges. Ce ne serait pas admissible de proposer cela en France. Si vous pouvez dépenser quelques euros de plus allez ailleurs. Par contre la jeune femme du centre esthétique est gentille, j’ai fais une manucure et pédicure au prix de la France rien à redire. J’aurais voulu pouvoir poster des photos pour illustrer mon propos mais pas possible.
Stayed 6 nights in Jan 2024

10/10 Excellent

Doriano

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cortesia del personale, pulizia, camere praticamente sulla spiaggia
Stayed 9 nights in Jan 2024

6/10 Okay

Simone

Traveled with partner
Unfriendly reception and staff at the bar without any know-how in making cocktails. Good breakfast with lovely waiters and cooks, who bring everything you ask for even if it is not on the buffet. Dinner for 40,-€ is much overprized. Nice rooms, but old matraces and furniture is old.
Stayed 3 nights in Aug 2023
Response from Melanie on Aug 22, 2023
Dear Mrs Simone,Thank you for your message.We have taken good note and needful will be done accordingly.Thank you,

8/10 Good

marinella

Traveled with partner
Liked: Cleanliness, staff & service
Die Unterkunft ist sauber und direkt am Strand, wir haben uns dort sehr sicher gefühlt, zu Fuß sind viele Restaurants und Einkaufsmöglichkeiten vorhanden, sowie eine Bus Station. freundliches Personal. Schöner sauberer Pool. Wir würden wieder kommen. Als Verbesserungsvorschlag: Toll wäre es wenn das Personal die Getränke am Tisch aufnimmt das steigert den Umsatz. Abraten würden wir von der hauseigenen inseltour viel zu teuer und sehr schlecht gemacht.
Stayed 5 nights in May 2023

10/10 Excellent

Pierre Louis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nous avons trouvé un hôtel au top, tout est parfait, que ce soit le personnel toujours aux petits soins, ainsi que les animateurs de l'équipe Fram, bien que nous n'en faisions pas parti, les buffets sont excellents et que dire de la situation et de la plage, bref, une seule envie: y retourner le plus vite possible!
Stayed 7 nights in May 2023

8/10 Good

Christophe

Stayed 4 nights in Apr 2023

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Les : Tous les appartements donnent sur la mer avec une terrasse individuelle. Chambre spacieuse avec climatisation. Ménage fait tous les jours. Personnel du restaurant très sympathique. Buffets biens garnis et bons. Fontaine à eau pour remplir sa bouteille. Une très grande plage avec transat et parasol. Prêt de serviettes de plage. Les - : trop de gâteaux en desserts. Pas de wifi dans les chambres, uniquement au bar ou au restaurant. L'accueil du personnel de réception qui n'est pas arrangeant. Avion de nuit qui arrive à 6h30, suivi de 2h30 de route sous une pluie battante pour rejoindre l'hôtel. La chambre n'était pas encore prête mais le personnel aurait pu nous autoriser à déjeuner. Comme le all inclusive débutait à 14h00, nous n'avions pas droit à un repas. Attente dans l'hôtel car temps exécrable ce jour là. Heureusement, nous avons rencontré un couple qui nous offert un verre et qui se proposait de nous rapporter à manger.

8/10 Good

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2022

4/10 Poor

Adrienn

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Schöne Anlage vor allem Strand mit Sonnenliegen und Schirm. Standardzimmer sehr klein, kein Platz für 2 Koffer und Kleiderschrank steht im Bad. Frühstück ist insgesamt ausreichend, aber französisches Gebäck ist nicht original wie in anderen Hotels gewohnt. Personal teilweise überfordert, nicht wirklich hilfsbereit und unser Gefühl nicht gästeorientiert. Mehrere Hähne laufen in der Anlage herum, pünktlicher Weckruf zum Sonnenaufgang.
Stayed 4 nights in Nov 2022

8/10 Good

Guido

Traveled with partner
Liked: Cleanliness, staff & service
Direkt am ellenlangen traumhaften Strand und dazu Schnorcheln vorm Hotel.

10/10 Excellent

Valérie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Très grande chambre et literie très confortable. Emplacement idéal et belle plage

8/10 Good

Pia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beste Sonnenuntergänge
Schöne Anlage direkt am Strand. Toller Meerblick und freundliches Personal. Das Frühstück allerdings ist sehr eintönig.
Stayed 6 nights in Sep 2022
Response from The Management on Sep 19, 2022
Thank you for your feedback and appreciation.We have taken good note for the breakfast. We will try our best to improve the breakfast. Regards, The Management

8/10 Good

Brian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Prima ligging aan prachtig strand met voldoende bedjes, snorkel kajak faciliteiten. Kamers zijn wel wat verouderd hetgeen voor 150 euro per nacht teveel is. Wel met zeezicht en zitje en wel schoon airco roomservice etc.
Stayed 7 nights in Aug 2022

8/10 Good

WILSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Aug 2022

8/10 Good

TIPHANIE

Traveled with partner
Liked: Staff & service, amenities
Vue sur la mer, accès direct à la plage, buffet bon et varié, joli cadre du restaurant
Stayed 7 nights in Aug 2022

2/10 Terrible

Maria Grazia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nulladella struttura mi è piaciutomnn è,come vinedescritta il personale della reception non aiuta iclienti rsovere i problemi ...... poco interessati.
Stayed 8 nights in Jul 2022

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2022
Response from Villas Caroline on Apr 5, 2022
Thank you very much for your appreciation & feedback. We hope to see you soon again.

10/10 Excellent

Lise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2022
Response from Villas Caroline on Feb 21, 2022
Dear Valued Guests, It was a pleasure to have you with us. Thank you very much for your appreciation. We look forward to see you again at Villas Caroline. Regards, Richita

8/10 Good

Aurelia

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Hôtel très sympa
L un des seuls hôtels à flic en flac qui possède des transats sur la plage, accueil chaleureux , tout les chambres ont une superbe vue mer .Tres bon rapport qualité prix
Stayed 2 nights in Nov 2021
Response from Villas Caroline on Nov 29, 2021
Merci beaucoup pour votre retour. Cela nous fait très plaisir que vous ayez passer un excellent séjour parmi nous. Nous avons été ravi de vous acceuillir chez nous. Nous esperons de vous revoir très bientôt.

8/10 Good

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2020