Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers

Reviews of Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel

3.5 out of 5
Holiday Inn Mayaguez and Tropical Casino, an IHG Hotel
2701 Highway #2 Hostos Avenue, Mayagüez

Reviews

9.2

Wonderful

Rating 10 - Excellent. 719 out of 1003 reviews" "
Rating 8 - Good. 200 out of 1003 reviews" "
Rating 6 - Okay. 51 out of 1003 reviews" "
Rating 4 - Poor. 15 out of 1003 reviews" "
Rating 2 - Terrible. 18 out of 1003 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe
Stayed 1 night in Apr 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are pretty comfortable and clean.
Stayed 4 nights in Apr 2024

8/10 Good

Gert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

David

Traveled with family
Liked: Cleanliness, staff & service
The property need to update some of the interiors of the building. Old toilets with to much marks, doors with residue of mold. But is well located and the beds are good.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Luz

Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioning in the room was a little noisy. But the room was clean and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service.
Stayed 2 nights in Apr 2024
Response from Alicia on Apr 8, 2024
Hi Nelson,We are glad to know you that you enjoyed your stay with us. Hope to see you again soon.

8/10 Good

Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Clean and friendly staff.
Stayed 1 night in Apr 2024
Response from Alicia on Apr 8, 2024
Dear Tom,Thank you for your feedback, we are glad to know that your stay was a pleasant one. Hope to see you again.

6/10 Okay

Chantel, Aguas Buenas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alicia on Apr 8, 2024
Hi Chantel,Thank you for your rating.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness
Stayed 2 nights in Mar 2024
Response from Alicia on Apr 8, 2024
Hi Carmen,Thank you for your feedback, we are happy knowing that you were comfortable & satisfied during your stay. We hope to see you soon.

8/10 Good

Eddie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was late.
Stayed 1 night in Mar 2024
Response from Alicia on Apr 8, 2024
Dear Eddie,We apologize for any inconvenient during your stay, we will be verifying every detail regarding to check ins. Your feedback helps us improve our service, thank you.

8/10 Good

Aracelis

Stayed 2 nights in Mar 2024
Response from Alicia on Apr 8, 2024
Hi Aracelis, Thank you for your rating.

10/10 Excellent

Glendy

Liked: Cleanliness, staff & service, property conditions & facilities
Fácil accesibilidad, personal muy amable, rápido check in, limpio local
Stayed 1 night in Mar 2024
Response from Alicia on Mar 30, 2024
Saludos Glendy,Gracias por su visita ha sido un placer tenerla con nosotros, nos alegra saber que cumplimos con su expectativas. Estamos para servirles.

6/10 Okay

Patricia, San Juan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Overall ok experience. Room was comfortable and clean. Restrooms next to the pool were in pretty disgusting condition, which showed lack of proper maintenance and supervision.
Stayed 2 nights in Mar 2024
Response from Alicia on Mar 30, 2024
Dear Patricia,We apologize for any inconvenience during your stay. Thank you for letting us know details during your stay we will be verifying every issue reported, once again we apologize and take seriously your feedback which helps us to make improvements. Thank you for your visit.

10/10 Excellent

Wilfredo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito todo y excelente! Mi review sería el check-in y el check-out! Es muy tarde el check-in y muy temprano el check-out! La piscina abre a las 9am y si el check-out es 12pm no la disfruta el huesped! Deberia ser al contrario, Check-in 12pm y check-out 3pm! Gracias!
Stayed 2 nights in Mar 2024
Response from Alicia on Mar 30, 2024
Saludos Wilfredo,Gracias por dejarnos saber todo lo relacionado a su estadia, tomamos muy en serio cada sugerencia para analizar y llevar a cabo cambios para nuestros huespedes. Nuevamente les damos las gracias por su visita y esperamos volver a tenerlos con nosotros.

6/10 Okay

Jose

Traveled with family
Liked: Amenities
👍
Stayed 1 night in Mar 2024
Response from Alicia on Mar 21, 2024
Hi Jose,Thank you for your rating, we hope to see you again soon.

10/10 Excellent

Sophie

Traveled with group
Clean, comfortable beds.
Stayed 5 nights in Mar 2024
Response from Alicia on Mar 17, 2024
Hi Sophie,Thank you for your feedback, it's our pleasure knowing that your stay was a satisfying one. Hope to see you again in a near future.

6/10 Okay

Gloria

Stayed 2 nights in Mar 2024
Response from Alicia on Mar 17, 2024
Dear Gloria,thank you for your visit, we look forward to seeing you again. Once again, thank you.

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Dec 2023
Response from Alicia on Mar 17, 2024
Hi Carlos,We are happy knowing that your stay was a satisfying one, we hope to see you soon in a near future.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alicia on Mar 17, 2024
Hi Diane, It's our pleasure to know that we meet your expectations. Thank You for your visit.

8/10 Good

Pitrell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Alicia on Mar 17, 2024
Hi Pitrell,Thank you for your visit, we hope to see you again soon..

10/10 Excellent

Christian

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Alicia on Mar 17, 2024
Dear Christian,It's our mission to provide nice, comfortable stays to each of our guest, Thank you for your visit. Until your next visit, Our best wishes.

8/10 Good

Carmen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for families
Stayed 2 nights in Mar 2024
Response from Alicia on Mar 5, 2024
Hi Carmen,Thank youfor your feedback, we are happy to know that your stay was a satifying one. We hope to see you again!

10/10 Excellent

Rebeca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 1 night in Mar 2024
Response from Alicia on Mar 5, 2024
Hi Rebeca,We are glad to know that your stay with us was a good one! Hope to see you again soon!

10/10 Excellent

ibis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk manager. Chelsea charlotte I don’t remember her name. But her services was awesome
Stayed 4 nights in Feb 2024
Response from Alicia on Mar 5, 2024
Hi Ibis,We are Happy to know that your stay was a pleasant one. Hope to see you again.

10/10 Excellent

Arcelia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its great for a business trip stay. Just what you need and clean.
Stayed 1 night in Feb 2024
Response from Alicia on Feb 28, 2024
Hi Arecelia,Thank you for your Feedback, we are glad to know that your stay was a pleasant one. We hope to see you again.

10/10 Excellent

Jorge, WARMINSTER

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Alicia on Feb 23, 2024
Hi Jorge,We are happy to know that your stay was a pleasant one! We hope to see you again soon.

10/10 Excellent

Tatiana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this hotel. Love the experience, super quiet
Stayed 1 night in Feb 2024
Response from Alicia on Feb 23, 2024
Hi Tatiana,Thank you for your visit, we are very happy knowing that our mission was accomplished, and your stay was a memorable one. Hope to see you again soon.

10/10 Excellent

antonio

Very good
Stayed 1 night in Feb 2024
Response from Alicia on Feb 28, 2024
Hi Antonio,Happy to know that your stay was a satisfactory one, hope to see you again.

10/10 Excellent

Donna

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent
Stayed 1 night in Feb 2024
Response from Alicia on Feb 28, 2024
Hi Donna,We are happy to know that you enjoyed your stay.

6/10 Okay

Nestor Enrique Ramos

Traveled with partner
Liked: Staff & service, amenities
Na
Stayed 4 nights in Jan 2024
Response from Alicia on Feb 28, 2024
Hi Nestor,Your feedback is important to us, if there is anything we can do to assist you please don't hesitate to reach out

10/10 Excellent

NIXALIZ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 3 nights in Feb 2024
Response from Alicia on Feb 28, 2024
Hi Nixaliz,We are glad to know that your stay was a good experience.

8/10 Good

Darynn

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again
Stayed 1 night in Feb 2024
Response from Alicia on Feb 28, 2024
Hi Darynn,Thank you for the support and feedback. Its our pleasure tu assist you. Hope to see you again soon.

10/10 Excellent

Jose

The rooms need some renovations.
Stayed 2 nights in Feb 2024
Response from Alicia on Feb 28, 2024
Hi Jose,Your feedback is important to us, it helps us improve to make future stays better. If there is anything we may assist you with, please feel to contact us.

6/10 Okay

Edgar

Traveled with family
The access to the hotel is terrible. No lights , no signs indicating how to go in.
Stayed 5 nights in Feb 2024
Response from Alicia on Feb 8, 2024
Dear Edgar,We apologize for any inconvenient this may have caused you during your stay, we thank you for your observations and review its important to us to know how we can make our guest have a better experience. Related to the situation you mentioned we will be investigating and handling solutions. Hope to see you in a near future.

6/10 Okay

DEBRA

Business traveler, Traveled with family
Great cleaning
Stayed 1 night in Jan 2024
Response from Alicia on Jan 27, 2024
Hi Debra!We are very happy to know that you were satisfied with you room accommodations during your stay, we hope to see you soon in a near future.

10/10 Excellent

ROXANNA RIVERA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alicia on Jan 27, 2024
Hi Roxanna,Thank you for your rating, it was a pleasure having you with us!

10/10 Excellent

Shenielle

Traveled with family
Liked: Amenities, property conditions & facilities
Excellent bedrooms
Stayed 2 nights in Dec 2023
Response from Alicia on Jan 27, 2024
Dear Shenielle,Thank you for your feedback, our mission is to provide satisfaction, good quality to each and every customer. Hope to see you soon in a near future.

10/10 Excellent

Omandi, homestead

Stayed 6 nights in Jan 2024
Response from Alicia on Feb 28, 2024
Hi Omandi,If there is anything we may assist you with, please let us know.

6/10 Okay

Christian

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Front desk treatment wasn’t very polite.
Stayed 1 night in Jan 2024
Response from Alicia on Jan 27, 2024
Dear Christian, We apologize for any inconvenient during your stay, we will be investigating this matter.

8/10 Good

Vanessa M Velez

Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 25, 2024
Dear Vanessa M Velez,Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carlos Manuel Mendez, Orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Hotel Management on Jan 25, 2024
Dear Carlos Manuel Mendez,Thanks for staying with us. We appreciate your five stars review and look forward to your next visit.

10/10 Excellent

Wilmer

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 25, 2024
Dear Wilmer,Thanks for staying with us. We appreciate your five stars review and look forward to your next visit.

10/10 Excellent

Oscar, Fairview

Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 25, 2024
Dear Oscar,Thanks for staying with us. We appreciate your five stars review and look forward to your next visit.

10/10 Excellent

Jesus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 25, 2024
Dear Jesus,Thanks for staying with us. We appreciate your feedback and look forward to your next visit.

6/10 Okay

Alex, miramar

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Checkin experience was poor as they could not find my reservation. After some time the clerk did not offer any perks for the bad experience. The are dinner and that was good but breakfast was horrible and was not included with my hotel stay.
Stayed 1 night in Jan 2024
Response from Alicia on Jan 27, 2024
Dear Alex,We are very sorry to know that you experience was not the best, we apologize for the inconvenience during your stay and we will be addressing this matter.

10/10 Excellent

Ignacio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel , the staff are very friendly and willing to help with anything. The rooms are very comfortable and very clean.
Stayed 2 nights in Jan 2024
Response from Alicia on Jan 27, 2024
Hi Ignacio,We are happy to know that we fulfilled your expectations, we hope to see you again. Thank you for your visit.

6/10 Okay

Ron

Traveled with family
Liked: Cleanliness, property conditions & facilities
Holiday Inn has issues.
Not impressed. From guy at entrance to guy at casino door to tv remote issues-Jeremy that tried to help with TV was a good helper but had to come back 3 times and still could not turn on again after sleeping to watch the morning news. Seems you have issues to work out.
Stayed 1 night in Jan 2024
Response from Alicia on Jan 27, 2024
Dear Ron,We apologize for the inconvenience during your stay. We will be addressing this matter so situations like this don't repeat again, our clients are very important to us, and we truly appreciate each review. Thank you for informing us we hope to see you again.

10/10 Excellent

Dorea

Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 1, 2024
Dear Dorea,Thanks for staying with us. We appreciate your five stars review and look forward to your next visit.

10/10 Excellent

Elizabeth, cincinnati

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location!
Stayed 1 night in Dec 2023
Response from Alicia on Jan 27, 2024
Dear Elizabeth,Thats correct! we are located on Rd #2 Mayagüez super accessible to near beaches, shopping malls, local activities. Hope to see you soon.