Ratings based on 582 Verified Reviews

3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from San Juan, Puerto Rico

Better than expected

Posted Sep 9, 2017
Pros: Location
Cons: Better offers.
Good place to stay, clean and confortable room. Close to the Mayaguez Plaza, but really expensive.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable with nice staff

Posted Aug 21, 2017
We had a great stay. The hotel was comfortable and clean. The staff was very nice.
1 out of 5
by A verified traveler from New York

STAY AWAY

Posted Aug 21, 2017
The staff is less than welcoming and receptive to customer needs and special needs. Save yourself the hassle and choose a different venue as the word "hospitality" is not part of their vernacle.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Juan, PR

NICE HOTEL IN THE MIDDLE OF THE CITY

Posted Aug 18, 2017
Very nice hotel in the middle of the city. Just to the side of the old church, nice to still hear the old musical chimes of the church bells every half hour & at the hour. During our weekend visit the water company was doing some improvement works to Mayaguez City's main water supply system and at the end of our stay the hotel had some water shortage, but the staff dealt with us nicely giving us another room on the first floor with available water. THANKS, coming soon again.
2 out of 5
by A verified traveler

Posted Jul 25, 2017
Did not feel to comfortable, was not what I was expecting the pictures on the website were deceiving.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Close to restaurants

Posted Jul 18, 2017
Really good if you are staying one or two nights. Great people
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2017
It was good. Overall. The pool was nice. And the service was great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2017
Very good, located in a great place to have a fun trip inthe west
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2017
Great location, friendly and amazing staff, very clean which is an A+. Will stay here again!!
3 out of 5
Recommended
for Everyone
by A verified traveler from PR

Posted Jul 3, 2017
Is a nice hotel but have too much noise around. The pool is always cold, and that was one of the things why I choose this hotel, and we can't use it. The staff are excellent, they help in everything we needed! And have so much entertainment close to the hotel.