Ratings based on 401 Verified Reviews

4.5 out of 5
87% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Beverly Hills

Dukes Hotel

Posted Sep 29, 2017
The best thing about the hotel was the location. They had a coffee machine and if I did not call they would leave the dirty coffee cups from one day to the other one. The I tercer didn't work well. It was raining and they did not offer an umbrella. When we left the bellman just watched how we carried the suitcases. I come to London a lot and wanted to try this hotel but I was deceived
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Lovely touch of England

Posted Sep 20, 2017
The staff was wonderful. Our room was cozy with a huge bathroom (needed a bit of upkeep - tile grout, mirror scratched right where you face is at the sink). Beds very comfy. Loved that we could open the window. Breakfasts were stellar. Too bad we couldn't use the bar, as you had to reserve. Would have been nice if we were given a heads up about needing reservations. Wonderful location. Walked everywhere from here.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Posted Sep 7, 2017
Breakfast is really lovely. Suite I had was really appreciated.
Comment from Hotel Management
Sep 8, 2017 by Anita Reservations Supervisor, Hotel Management
Dear Andrew Thank you for choosing DUKES LONDON and for your wonderful feedback. We look forward to your next stay. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

A truly cosmopolitan hotel.

Posted Sep 6, 2017
Pros: Everything!
We were met by a friendly, professional staff from all around the world. The Dukes is a boutique hotel holding a limited number of rooms, an excellent dining room and a famous martini bar. It is centrally located to all the sights: Buckingham Palace, Westminster Abbey, Big Ben, the Eye, Churchill's War Rooms, Trafalgar Square, Piccadilly, St. James Park, Green Park to mention a few; all within walking distance or a short trip on "the tube". Our third floor room, with king size bed had a love seat, desk and chair. Robes, slippers and heated towel rack added to the overall feeling of being pampered. It was very clean and kept up impeccably. Should we return to London in the future, we would only stay at the Dukes.
Comment from Hotel Management
Sep 8, 2017 by Anita Reservations Supervisor, Hotel Management
Dear Janie Thank you for choosing DUKES LONDON and for your wonderful feedback. We look forward to your next stay. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

The staff so lovely and the location perfect

Posted Sep 6, 2017
Pros: great location, great staff
Cons: An umbrella in every room
Location: Near Mayfair, art galleries, soho, Trafalgar sQaure and Kensington Palace. Right near three lovely parks
The hotel is located in St James, close to everything, There are many lovely amenities including the lights, a modern and very clean bathroom. The breakfast staff at the restaurant and the food were very nice and not too expensive. It was just charming
Comment from Hotel Management
Sep 8, 2017 by Anita Reservations Supervisor, Hotel Management
Dear guest Thank you for choosing DUKES LONDON and for your wonderful feedback. We look forward to your next stay. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
Polite and helpful staff, incredibly clean and excellent location, in the centre. They effortlessly accommodated my 3yr old and I couldn't be more impressed. Gave me an early check-in and late check-out.
Comment from Hotel Management
Aug 18, 2017 by Anita Res Superviosr, Hotel Management
Dear guest Thank for choosing DUKES LONDON and for your wonderful feedback . We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel close to Green Park

Posted Aug 8, 2017
Charming hotel, nice location, great cocktail bar
Comment from Hotel Management
Aug 18, 2017 by Anita Res Supervisor, Hotel Management
Dear Guest Thank you for choosing DUKES LONDON and for your wonderful feedback. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Short stay in Dukes Hotel

Posted Aug 6, 2017
Pros: Position, cleanliness, staff, comfort & the history
Cons: Could have stayed longer
Location: Green Park, St James Palace, Regent Street, Burlington Arcade, Royal Academy of Art, The Ritz.
Only booked for one night for a theatre break. However long you stay will never be enough. 100% cleanliness which puts your mind at ease. Good position close to well known attractions, shops & parks. Staff go far & beyond to cater for your every whim.
Comment from Hotel Management
Aug 11, 2017 by Anita Reservations Supervisor, Hotel Management
Dear Sandra , Thank you for the wonderful feedback and for staying at DUKES LONDON , We look forward to your return Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

hidden British gem in Saint James

Posted Jul 21, 2017
This hotel embodies the essence of the British character like few others. Its location surrounded by palaces and houses of English royalty of past and present times completes the experience. We always stay here and find great comfort in its ability to stay deeply traditional whilst always achieving a level of quality at all levels that is second to none. You are in the true center of London when you stay at this hotel which allows one to experience some of the most beautiful parts of the city within a few minutes walk. The lobby bar is the best as are the martinis served within. The newly opened GBR restaurant was excellent with exemplary service and quality of food.
Comment from Hotel Management
Jul 24, 2017 by Anita , Hotel Management
Dear Franz , Thank you for choosing DUKES LONDON , and for taking the time and sharing with us with such positive feedback. We look forward to welcoming you back to DUKES LONDON Kind regards Anita Reservations Supervisor
5 out of 5
Recommended
for Everyone
by A verified traveler from san francisco

The Best Ever.

Posted Jul 16, 2017 on CheapTickets
Pros: Everything.
Cons: Nothing must change.
Location: Mayfair London. What else is there to say?
The Best hotel experience of my life. Only the Algonquin in New York in the 1980's comes close. A million thank yous to everyone at Dukes.
Comment from Hotel Management
Jul 24, 2017 by Anita, Hotel Management
Dear Peter , Thank you for choosing DUKES LONDON and for taking the time and sharing such positive feedback with us. We look forward to welcoming in you next stay. Kind regards