Ratings based on 206 Verified Reviews

4.7 out of 5
95% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

I LOVE this hotel!!

Posted Aug 19, 2017
Beautiful rooms and an amazing spa and gym! The room service is always delicious too. The best part though is the staff. They always treat me as if I've been a guest with them since they opened. They are friendly, helpful, gracious and professional. I will always stay here when I come to London because I feel like I'm welcomed into my home away from home.
5 out of 5
by paul

This traveler left a rating score only Posted May 18, 2017 on Hotels
5 out of 5
by Yoram

A must!

Posted May 17, 2017 on Hotels
Amazing hotel located in the heart of London.
5 out of 5
by Ben

This traveler left a rating score only Posted May 11, 2017 on Hotels
5 out of 5
by A verified traveler

Posted Apr 30, 2017 on Hotels
Exceedingly wonderful! This is how a five star plus hotel should be.
5 out of 5
by Mei

Great hotel for family vacation

Posted Apr 18, 2017 on Hotels
Everything's perfect for our 6-day stay - Hotel is beautifully decorated and newly remodeled; room is spacious, clean and comfortable; service is great; location is superb. I contacted hotel for a roll-away bed beforehand, and it was already set up when we arrived. Plus it's free for kids 12 and under. I saw some comments complaining about the lighting control. We actually found it fairly easy to use and very convenient. Thumbs up!
5 out of 5
by A verified traveler

Beautiful hotel.

Posted Apr 3, 2017 on Hotels
Everything was perfect. Staff are friendly and helpful. Beautiful hotel. Rooms are small.
5 out of 5
by Jason Chi Shing

Excellent Stay, Excellent Location

Posted Mar 13, 2017 on Hotels
We arrive at the hotel at 9am, and the reception staff offers us free access to their Spa area before we leave the hotel but we prefer to go and get breakfast. They call us at around 12:30pm as the room is ready and it is efficient and gives us a time to refresh after a long flight. We stay at Hotel Cafe Royal for 4 nights, and we are so lucky to be upgraded to a Junior Suite due to a possible leakage near the window area. The reception responses quickly to address the issue. and assists us to move to our new room. The room is very spacious, and it look neat and refreshing with all the amenities provided. Love their bathtub which is so deep and spacious and can put two of us in to enjoy some moment of romance. We are surprised by their lifts which look classy yet chic. The way the lift opens the doors is quite interesting. A pity we don't have a chance to try their swimming pool and spa, I believe that must be a great experience. There is room for improvement for their billing system as their computer system mis-charged our room, it takes some time for the reception team to find out, and they cancel the charge after knowing they link the bill to another room. Overall we enjoy our stay a lot, and would definitely come back to this hotel, given its excellent location near Piccadilly Circus, and nearby there's St. James Park which gives us a public space to jog and exercise.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 27, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Wonderful hotel with great location

Posted Jan 19, 2017
Great locations, staff and facilities Clean, great SPA and good food