Ratings based on 926 Verified Reviews

4.1 out of 5
79% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Good location--aging property

Posted Sep 11, 2017
The location is great, but the hotel is a bit dated with some old plumbing. The clientele seems mostly Middle Eastern, and there was a heavy smell of incense on our non-smoking floor. We had several problems with our room when we checked in, including a ceiling panel removed for work on the air conditioning. The hotel staff was quite friendly and responsive, however.
Comment from Hotel Management
Sep 22, 2017 by Natalie, Hotel Management
Dear Guest, Although I am pleased to learn that you were impressed with the hotel's central location, I am sorry if you felt that our hotel mainly caters Middle Eastern guests, however we do welcome all guests from all cultures. I am also sorry to learn that you had several maintenance issues in your room, and I have highlighted them to our Maintenance department to take extra care in the future. Kind regards, Natalie Tam Guest Services Manager
2 out of 5
by A verified traveler

Terrible

Posted Sep 3, 2017
Bad washroom, very noisy. cleaning staff came at end of the day
Comment from Hotel Management
Sep 22, 2017 by Natalie, Hotel Management
Dear Guest, I was sorry to read that you did not have the best stay as the housekeepers did not service your room until late at night, and that you found your room very noisy. Your loyalty to Hilton is very important to us and we sincerely appreciate you taking the time to provide your feedback. The details you have provided allow us to assess the service we are providing, and in turn, will make us aware of opportunities for improvement. Kind regards, Natalie Tam Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney, Australia

Hotel in a beautiful part of London

Posted Jul 9, 2017
Pros: Location and luxury
Cons: Recommendations of where to walk and what bus to take
Location: Loved going to Hyde Park
Location was close to Hyde Park, giving it that difference from the city, but close to the Tube and has its own bus station allowing access to be very easy. Room was clean, comfortable and view of the city was spectacular. I would definitely recommend staying here.
Comment from Hotel Management
Jul 19, 2017 by Natalie, Hotel Management
Dear Kristina, I am pleased to learn that you found the hotel's location very convenient and that you were able to reach Hyde Park and the transportation links with ease. We hope to see you again in the near future. Kind regards, Natalie Tam Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

London Weekend Visit

Posted Jul 3, 2017
Pros: Friendly & informal attitude of staff - quality of the rooms and breakfast - central location - hotel facilities
Cons: Not really
Location: Next to Hyde Park - handy for all London shopping areas
Booked the hotel - lived up to all expectations - checked in Saturday / left Sunday
Comment from Hotel Management
Jul 19, 2017 by Natalie, Hotel Management
Dear Alan, I am pleased to read that the staff were very hospitable and that you enjoyed the hotel's facilities and hotel's central location. We hope to see you again in the near future. Kind regards, Natalie Tam Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Classy hotel

Posted Jul 1, 2017
Pros: Buffet breakfast and the lifts. Near to Hyde Park. Hotel view of the park.
Cons: Toilet showing signs of ageing. Room was humid, not common for an air conditioned hotel.
Location: Hyde Park, Nobu, tube station, Knightsbridge.
Love the buffet breakfast spread. There was some function happening and hotel was packed with working people during the day but that did not spoil our stay at all. The lifts were fast and efficient. Good location yet quiet at night. Only posh restaurants around the hotel. Hotel staffs were well trained.
Comment from Hotel Management
Jul 19, 2017 by Natalie, Hotel Management
Dear Guest, Although I am glad that you were impressed withe the breakfast offerings and the modern lifts system, I am sorry if you found your room very humid. We appreciate your constructive feedback, and we hope to see you again in the near future. Kind regards, Natalie Tam Guest Services Manager
5 out of 5
by A verified traveler

Posted Jun 24, 2017 on Hotels
Comment from Hotel Management
Jul 13, 2017 by Natalie, Hotel Management
Dear Guest, I am pleased to read you had a wonderful stay with us, and we hope to see you again soon. Kind regards, Natalie Tam Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Good location, short of 5 star though

Posted Jun 24, 2017
Good location and friendly staff. However few issues that doesn't make it 5 star in my eyes - bed sheets had a couple of stains on it, housekeeping did change it promptly when requested, but this really should not happen at a five star hotel. Also checked in to the room and no complimentary water was available, rang reception to request some, waited for over an hour and no water was delivered. Otherwise than that room was good size, fantastic views and good location
Comment from Hotel Management
Jul 13, 2017 by Natalie, Hotel Management
Dear Gina, Thank you for taking the time to share your recent feedback with us. Although I am pleased to read that you found the hotel's location very central and that the staff were very hospitable, I am sorry to learn that you experienced several issues in your room. In regards to the complimentary water, this is only delivered late afternoon in Executive Rooms, and Suites, and for Silver, Gold, and Diamond Hilton Honors members, so I apologise if this was not the case for you. On a positive note, I am glad that you found your room spacious, and that you were impressed with the views. We hope that you will consider staying with us again in the future. Kind regards, Natalie Tam Guest Services Manager
3 out of 5
by Stephen

Posted Jun 22, 2017 on Hotels
Room below standard for a hotel of this grade. Area immediately outside the room door was filthy upon my arrivala nd still the same on departure 3 days later. Bathroom small and cramped with only over bath shower.One plus (as a smoker) this hotel does have smoking rooms.
Comment from Hotel Management
Jun 29, 2017 by Natalie, Hotel Management
Dear Stephen, Thank you for taking the time to share your feedback with us in regards to your recent stay. I am sorry to read that the condition of the corridor where your room was along was unclean, and that you felt that the bathroom was quite cramped. Your loyalty to Hilton is very important to us and we sincerely appreciate you taking the time to provide your feedback. The details you have provided allow us to assess the service we are providing, and in turn, will make us aware of opportunities for improvement. Kind regards, Natalie Tam Guest Services Manager
4 out of 5
by A verified traveler

Posted Jun 16, 2017 on Hotels
Comment from Hotel Management
Jun 29, 2017 by Natalie, Hotel Management
Dear Guest, I am pleased to read you had a pleasant stay with us, and we hope to see you again soon. Kind regards, Natalie Tam Guest Services Manager
3 out of 5
by A verified traveler

Posted Jun 12, 2017 on Hotels
Comment from Hotel Management
Jun 14, 2017 by Natalie, Hotel Management
Dear Guest, I am pleased to read you enjoyed your stay with us, and we hope to see you again soon. Kind regards, Natalie Tam Guest Services Manager