Ratings based on 228 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Fantastic Staff and extremely willing to assist.

Posted Oct 2, 2017
Pros: Staff were exceptional. Concierge, front desk, restaurant, nothing was too difficult, all staff engaging, excellent customer service.
Cons: Stocking of room ammenities was a minor negative but staff were highly responsive. Would have been perfect score if spa services were operating.
Location: Perfect location to public transport and easy walk to Oxford St shops. Taxis always available. Walk to great restaurants as well as in house dining.
Excellent staff with great ammenities. Rooms very well presented and room serviced to excellent standard.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 31, 2017
Overall very nice. Great location. Friendly staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from kuwait

Very Good location for shopping

Posted Jul 13, 2017
-Nice hotel -Good location -Welcoming staff -room service very slow: I ordered chips and cheese and bread it took 1 hour and the order was wrong. -Very helpful concierge -the room some days clean and the other not
2 out of 5
by A verified traveler from london, UK

A 1 star for a 5 star hotel

Posted Jul 11, 2017
-AC does not work -Mosquitoes inside tye room due to the room being close to a terrace which the hotel is renting for a restaurant-bar who kerps tye door open -Too noisy -housekeepers don't do their job. They take used towels and don't replace them with fresh ones -the mini bar is not being checked for replenishment until you call them. Overall experience was bad
4 out of 5
by Andrea

Posted Jul 9, 2017 on Hotels
Trendy newly refurbished and boutique hotel. No restaurant or food per se. Marginal wifi service. Otherwise cool place to stay and convenient.
5 out of 5
by Helen

Fabulous location and friendly staff.

Posted Jul 9, 2017 on Hotels
Friendly attentive reception staff. Bar staff amazing. Comfortable bed and good shower.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, Ca

Great Location for the "Tube" , Busses & Shopping

Posted Jun 4, 2017
Pros: Location, staff, comfort, cleanliness and location
Cons: The light switches took a little getting used to. It was a challenge trying to figure what switch controlled which light.
Location: Hyde Park is across the street. Oxford street which offers a lot of shopping and dining choices is just around the corner.
My wife and I stayed there for her 60th birthday. Everyone on the staff that we met was very polite and eager to help however they could. The room was large, well lit, tastefully furnished and the bed was very comfortable. The Marble Arch tube stop is just a few feet from the hotel which makes it easy to get around London. It was definitely worth the money.
5 out of 5
Recommended
for Everyone
by A verified traveler from B

Accommodation's and staff very good.

Posted May 27, 2017
Would stay there again it was a great location for bus or walking tours.
5 out of 5
by A verified traveler

Amazing !

Posted May 19, 2017 on Hotels
Amazing!
4 out of 5
by Christina

This traveler left a rating score only Posted May 16, 2017 on Hotels