Ratings based on 228 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Melbourne
Fantastic Staff and extremely willing to assist.Posted Oct 2, 2017
Pros: Staff were exceptional. Concierge, front desk, restaurant, nothing was too difficult, all staff engaging, excellent customer service.
Cons: Stocking of room ammenities was a minor negative but staff were highly responsive. Would have been perfect score if spa services were operating.
Location: Perfect location to public transport and easy walk to Oxford St shops. Taxis always available. Walk to great restaurants as well as in house dining.
Excellent staff with great ammenities. Rooms very well presented and room serviced to excellent standard.
for Everyoneby A verified traveler
Posted Jul 31, 2017
Overall very nice. Great location. Friendly staff.
for Everyoneby A verified traveler from kuwait
Very Good location for shoppingPosted Jul 13, 2017
-Nice hotel -Good location -Welcoming staff -room service very slow: I ordered chips and cheese and bread it took 1 hour and the order was wrong. -Very helpful concierge -the room some days clean and the other not
by A verified traveler from london, UK
A 1 star for a 5 star hotelPosted Jul 11, 2017
-AC does not work -Mosquitoes inside tye room due to the room being close to a terrace which the hotel is renting for a restaurant-bar who kerps tye door open -Too noisy -housekeepers don't do their job. They take used towels and don't replace them with fresh ones -the mini bar is not being checked for replenishment until you call them. Overall experience was bad
Posted Jul 9, 2017 on Hotels
Trendy newly refurbished and boutique hotel. No restaurant or food per se. Marginal wifi service. Otherwise cool place to stay and convenient.
Fabulous location and friendly staff.Posted Jul 9, 2017 on Hotels
Friendly attentive reception staff. Bar staff amazing. Comfortable bed and good shower.
for Everyoneby A verified traveler from San Diego, Ca
Great Location for the "Tube" , Busses & ShoppingPosted Jun 4, 2017
Pros: Location, staff, comfort, cleanliness and location
Cons: The light switches took a little getting used to. It was a challenge trying to figure what switch controlled which light.
Location: Hyde Park is across the street. Oxford street which offers a lot of shopping and dining choices is just around the corner.
My wife and I stayed there for her 60th birthday. Everyone on the staff that we met was very polite and eager to help however they could. The room was large, well lit, tastefully furnished and the bed was very comfortable. The Marble Arch tube stop is just a few feet from the hotel which makes it easy to get around London. It was definitely worth the money.
for Everyoneby A verified traveler from B
Accommodation's and staff very good.Posted May 27, 2017
Would stay there again it was a great location for bus or walking tours.
by A verified traveler
Amazing !Posted May 19, 2017 on Hotels
Posted May 16, 2017 on Hotels