Ratings based on 114 Verified Reviews

4.7 out of 5
92% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Expected more from this hotel.

Posted Dec 29, 2017
Pros: Nice property. Room was simple but quiet, well laid out and clean.
Cons: Daily issues arose during a very short stay.
Location: The shopping in the area is for the well-to-do but fun to look at!
Brown's Hotel in London UK is a mid-sized property in a fantastic location (especially before Christmas). Staff were first rate and while I did not eat there the choices of restaurants and quality are also excellent. At the same time... I had daily experiences that I would never expect at any hotel especially such a purportedly high quality facility. First off there was a connecting door to another room, at at my side it was not locked. When I mentioned this to the staff the reply was that it was nothing to worry about. When I moved a table to block access it seemed it was something and was properly locked and an apology was left in the room. That was appreciated. Then the toilet would not flush. Fortunately I was out that evening and it was repaired (that happens). The next day I realized the telly didn't work and left that issue for them to resolve after I left. But what really irked me is the request at check in for a credit card IN THE EVENT that I charged something to the room. That is fine but that is not what happened. Since I used a different card I know it was not just on file; a deposit was taken and then refunded at check out. That sounds like the same thing but due to currency rates fluctuating there was a surprise charge on my card. If they are taking the money and then refunding it (sadly so many hotels do that now) then say so. And I've traveled widely but NEVER had to pay for a fluctuation in rates. Shame on the Brown for not being up front.
5 out of 5
Recommended
for Everyone
by A verified traveler

In the middle of it

Posted Dec 14, 2017
Cons: Why wouldn't they buy adjecent building for uniqe swimming pool and spa facility
Location: Location is epicenter of epicurious&shoping London. Soho nearby...
Cosy and elegant in the epicenter of London. Great bar and cocktail menu. Staff, at arms length to perfection
5 out of 5
by Carlo

Brown's Hotel short stay

Posted Nov 24, 2017 on Hotels
Brown's Hotel is Mayfair is always an excellent experience. The staff was excellent in accommodating my early check in request. The rooms are always well maintained and the breakfast in the hotel is excellent. It is by far, one of my most preferred hotels in London with a location that cannot be beat.
5 out of 5
by A verified traveler

Good for business!

Posted Nov 22, 2017 on Hotels
Very accommodating staff, beautiful room
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, Ohio

Posted Nov 18, 2017
It is a beautiful old hotel in a great location. Just off busy Piccadilly but easy walking distance to monuments, shopping and eating. The staff is very friendly also.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2017
Simply 1st class in everyway. Location, staff, comfort, personal.
5 out of 5
Recommended
for Everyone
by A verified traveler

First Class

Posted Oct 18, 2017
Pros: Everything.
Location: Mayfair in Central London; in walking distance to nearly everything you'd want.
As usual, Brown's provides excellent service in a traditionally stylish hotel in one of the best locations. Yet again, a fabulous stay.
5 out of 5
by Antonio

Great choice

Posted Sep 7, 2017 on Hotels
Excellent stay, service impeccable and great location. Expected in Rocco Forte but service truly stands out
5 out of 5
Recommended
for Everyone
by A verified traveler from brooklyn ny

Posted Aug 24, 2017
Pros: quiet elegance and location
stayed here for three days and one later. I saw more Bentleys than I have seen in three years
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 21, 2017 on Hotels