Ratings based on 1,283 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Posted Dec 21, 2017
Elegant hotel in a great location. Every staff member we encountered from the reception, bellhop, wait staff, concierge and doorman were polite, welcoming and extreemly professional. Would definitely stay here again
Comment from Hotel Management
Dec 21, 2017 by Nicolas, Hotel Management
Dear Andrew, Thank you so so much for this wonderful feedback! This is our utmost reward. We look forward to welcoming you back with our undivided attention. Meanwhile I wish you a merry Christmas and a wonderful year 2018! A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from Jersey

Extremely well located

Posted Dec 6, 2017
Could not fault the staff - nobody could have been more courteous - this applied from the moment we arrived to the moment we left. The concierge, room service, maid service, bar service, restaurant - all of it excellent
Comment from Hotel Management
Dec 11, 2017 by Nicolas, Hotel Management
Dear Dean, Thank you so much for this wonderful feedback. Thank you for pointing out the excellent level of service you have been provided with. We look forward to welcoming you back. A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Very Comfortable and Quality Hotel

Posted Nov 13, 2017
Pros: Helpfulness of staff.
Cons: Shorter breakfast menu or put the a la carte items separately.
Location: Picadilly, Trafalgar Square, St James Park, Buckingham Palace, St James' Palace, Pall Mall. Very central for everything and tube 3 mins away.
This hotel is very conveniently situated for Picadilly/Oxford Street and all the major tourist areas. It is a lovely hotel and the staff are very willing to respond to any requests to enhance your stay in the hotel. One example we went into the bar to look for a table but it was full and we were walking out but one of the bar staff came out to see if we wanted a table as he was just preparing the bill for somebody. He got the table ready for us and we hadn't asked anybody, only walked into the bar. The only comment I would have otherwise is that the breakfast menu is a bit complicated. My husband ordered porridge and had the continental breakfast but that was a la carte so made the £19 breakfast go up in price. It was very nice porridge though. Eggs are out but are not included in the continental breakfast. The room was very spacious and the bed was extremely comfortable as you would hope for a hotel of this quality. A very enjoyable stay.
Comment from Hotel Management
Dec 11, 2017 by Nicolas, Hotel Management
Dear Hilary, I thank you for your positive feedback. I thank you for pointing out our attentive service. I am sorry for the breakfast menu. Indeed most dishes are A La Carte now. We look forward to your next visits. A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Fabulous hotel, staff, and location

Posted Oct 16, 2017
Oct 2017 - we just got back from our stay at the Sofitel and it really was the most wonderful Hotel. The staff were very welcoming and helpful. They were always extremely pleasant. Also the location can't be beat. It's right near Piccadilly Circus and walking distance to many desirable sightseeing locations. It is also only two blocks from the Piccadilly Circus tube station. The hotel staff became aware that we were there celebrating our 20th anniversary, and surprised us with a beautiful chocolate tart and tea one afternoon which was waiting for us in our hotel room. The small little touches like the turndown service which included setting comfy slippers next to each side of our bed, as well as providing herbal tea at the end of the day on our bedside tables made experience even more special. I highly recommend this hotel.
Comment from Hotel Management
Nov 1, 2017 by Nicolas, Hotel Management
Dear guest, I thank you for your very positive, extensive feedback. I will pass on your words of praise to the whole team. We look forward to welcoming you back. words of praise
5 out of 5
by A verified traveler

Posted Oct 11, 2017 on Hotels
Comment from Hotel Management
Nov 1, 2017
Dear guest, I thank you for rating us with 5 stars. We look forward to welcoming you back with our undivided attention. A bientot. Nicolas Pesty General Manager Sofitel London St James
4 out of 5
by YUEHHSIA

Posted Oct 2, 2017 on Hotels
Comment from Hotel Management
Nov 2, 2017
Dear guest, I thank you for your high scoring. We look forward to your next visits. A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
by David

Posted Sep 29, 2017 on Hotels
Comment from Hotel Management
Nov 2, 2017
Dear David, Thank you so much for this maximum scoring. We look forward to your next visits. A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2017
Lovely hotel from stem to stern! Courteous and knowledgeable staff, expert bar tenders, terrific location, beautiful accomodations and nice service touches - perfect entry into London!
Comment from Hotel Management
Nov 2, 2017 by Nicolas, Hotel Management
Dear guest, I am glad to hear that you have had a wonderful time at Sofitel London St James. We look forward to your next visits in our central yet quiet location. A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Stately Hotel in the Heart of London

Posted Sep 18, 2017
Pros: Location, lobby, staff, room
Cons: Nothing to improve.
Location: The hotel is next to St James Park, and it is a short walk to excellent shopping, food and sites of interest to travelers.
Hotel Sofitel St James is a beautiful hotel in a stately building near St James Park. The staff are highly professional. We always feel welcome here, and the location is ideal.
Comment from Hotel Management
Nov 2, 2017 by Nicolas, Hotel Management
Dear Bill, I thank you for this very positive feedback. I thank you for your words of praise regarding our attentive, high standards of services. We look forward to welcoming you back in our central yet quiet location. A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from Scottsdale, AZ

Westminster getaway

Posted Sep 12, 2017
Pros: Quality rooms, good service.. breakfast :)
Cons: I would eat breakfast twice.
Location: Visit houses of parliament, visit Westminster abbey, take a boat tour of the Themes, get on the Tube and go all over town.
Exceptional accommodations and service in a terrific location. Highly recommended.
Comment from Hotel Management
Dec 4, 2017 by Nicolas, Hotel Management
Dear Eric, Thank you so much for this wonderful feedback pointing out our high standards of services. Thank you also for recommending Sofitel London St James to your entourage. We look forward to your next visits in our central yet quiet hotel. A bientot. Nicolas Pesty General Manager Sofitel London St James