Ratings based on 1,254 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 18, 2017
Lovely hotel from stem to stern! Courteous and knowledgeable staff, expert bar tenders, terrific location, beautiful accomodations and nice service touches - perfect entry into London!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Stately Hotel in the Heart of London

Posted Sep 18, 2017
Pros: Location, lobby, staff, room
Cons: Nothing to improve.
Location: The hotel is next to St James Park, and it is a short walk to excellent shopping, food and sites of interest to travelers.
Hotel Sofitel St James is a beautiful hotel in a stately building near St James Park. The staff are highly professional. We always feel welcome here, and the location is ideal.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scottsdale, AZ

Westminster getaway

Posted Sep 12, 2017
Pros: Quality rooms, good service.. breakfast :)
Cons: I would eat breakfast twice.
Location: Visit houses of parliament, visit Westminster abbey, take a boat tour of the Themes, get on the Tube and go all over town.
Exceptional accommodations and service in a terrific location. Highly recommended.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 29, 2017
Perfect location with the most helpful welcoming staff. We will be back!
Comment from Hotel Management
Aug 30, 2017 by Nicolas, Hotel Management
Dear guest, Thank you for this fantastic feedback. We look forward to your next visits. A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from Whidbey Usland, WA

Phenomenal all around

Posted Aug 6, 2017
This hotel is suberp - staff, facility, dining, staff, concierge service, transportation, location.
Comment from Hotel Management
Aug 9, 2017 by Nicolas, Hotel Management
Dear Trisha, I thank you for taking the time to tell us about your amazing experience at Sofitel London St James. We look forward to welcoming you back with our undivided attention. A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from Fl

Excellent

Posted Jul 17, 2017
Love the location, attentive staff and the most comfortable bedding!! Highly recommend. Walking distance to the Buckingham Palace, Westminster Abbey, London Eye, Parlament, the Theaters...
Comment from Hotel Management
Aug 1, 2017 by Nicolas, Hotel Management
Dear Sandy, I thank you for recommending Sofitel London St James. This is our utmost reward. We look forward to welcoming you back. A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange County, CA

Centrally located

Posted Jul 6, 2017
Pros: Centrally located, clean, great staff.
Location: Very close to the Underground and piccadilly Square.
The staff was amazing. They were always there when we needed anything. The room was very clean and comfortable. We couldn't have been happier.
Comment from Hotel Management
Aug 1, 2017 by Nicolas, Hotel Management
Dear Scott, I am truly happy to read your feedback. We look forward to welcoming you back with our undivided attention. A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler

Central location, amazing service

Posted Jun 26, 2017
Pros: Location, service, bar, breakfast
Cons: Safe in the room never worked even after being reported
Location: walking distance to Soho, St James Park, Trafalgar Square, Carnaby St dining
We loved this hotel. It is located close to many sites in London and walking distance to terrific dining options. Service from the staff was outstanding from check in to check out. We had a view facing the square which was very nice. Our 2nd room was facing the other side and was not an interesting view at all. Breakfast was delicious! Bar is beautiful. Will return.
Comment from Hotel Management
Jul 7, 2017 by Nicolas, Hotel Management
Dear guests, Thank you so much for this wonderful feedback. We look forward to your next visits. A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Honeymoon stay

Posted Jun 24, 2017
We chose this hotel for our honeymoon stay in London, and we were extremely pleased with our choice. Fantastic luxurious hotel, can not fault it in any way. Staff friendly and service was second to none. Highly recommend it and it would definitely be our choice of hotel next time we visit london
Comment from Hotel Management
Jul 7, 2017 by Nicolas, Hotel Management
Dear guest, First and foremost: CONGRATULATIONS! I thank you for recommending Sofitel London St James. This is our utmost reward. We look forward to welcoming you back. A bientot. Nicolas Pesty General Manager Sofitel London St James
5 out of 5
by Gary Limjap

Posted Jun 19, 2017 on Hotels
Happy with the service and a great value Can't beat the location
Comment from Hotel Management
Jul 7, 2017
Dear Gary, I am very pleased to hear that you have very much enjoyed our high standards of services. We look forward to your next visits. A bientot. Nicolas Pesty General Manager Sofitel London St James