Ratings based on 2,418 Verified Reviews

4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2017
Hotel was a bit dated but excellent service especially the concierge!
Comment from Hotel Management
Oct 16, 2017 by Mark , Hotel Management
Dear Guest, Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to seeing you again soon at the Cavendish London. Kind regards, Mark Hardy.
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto, canada

Posted Oct 9, 2017
Pros: very friendly and helpful staff, room very comfortable, excellent location
Cons: small fridge in room with cold water for mid night thirst.
very good hotel, smooth sailing on all respects, great location
Comment from Hotel Management
Oct 9, 2017 by Mark , Hotel Management
Dear Guest, Thank you for your feedback. Your comments have been shared with our team. We have just ordered more small fridges for the bedrooms. I hope we will have the opportunity to welcome you again soon. Kind regards, Mark Hardy
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Excellent area. Easy access to many central sights

Posted Sep 30, 2017
Pros: Staff. Location
Cons: Room arrangement. Lighting.
Location: I walked to Oxford Street, Leicester Square, Covent Garden, Buckingham Palace--most of central London is quickly and easily accessible.
An extremely pleasant and helpful staff. Terrific area. I was disappointed in the pricey breakfast; the food was good and there was a lovely variety on the buffet. But the coffee was lukewarm as were most of the hot dishes I tasted. A shame. My room was small but adequate for one person. The way it was arranged made it difficult to move around with a large and a small suitcase in the room. There was no luggage stand and I had to kneel to find the tea things. And the night stands were too small. Lovely west view though. And very quiet. Can't hear a sound except from the hallway. Oh, and the lighting in the bathroom. Women need more, different lighting. You might add a magnifying mirror too
Comment from Hotel Management
Oct 2, 2017 by Mark , Hotel Management
Dear Guest, Thank you for your kind review regarding our hotel, staff and our central London location. We will always endeavour to offer a superior experience for our hotel guests and we truly value your feedback. I have noted your points concerning the luggage stand and breakfast buffet. We look forward to your next visit to our hotel. Kind regards, Mark Hardy
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 30, 2017
Very convenient location for the West End; one block off Picadilly and two blocks from Picadilly Circus. Very good staff; comfortable (if you like firm) bed); rooms not large by American standards, but fully sufficient.
Comment from Hotel Management
Oct 2, 2017 by Mark , Hotel Management
Dear Guest, Thank you for your feedback. Your comments have been shared with our team. We have just ordered more new beds and pillows for the hotel to ensure an even better night’s sleep. I hope we will have the opportunity to welcome you again soon to our great city. Kind regards, Mark Hardy
5 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh

Well located for shopping sightseeing and the West

Posted Sep 30, 2017
3rd visit to the Cavendish for leisure trips to London. Hotel very comfortable and well located for shopping and within 10 minute walk of the West End. Within walking distance of Hyde Park and Kensington Gardens. Now my hotel of choice for short breaks to London. Breakfast £22.50 which is ok for the class of hotel.
Comment from Hotel Management
Oct 2, 2017 by Mark , Hotel Management
Dear Guest, Thank you for your kind ratings regarding our location. We will always endeavour to improve the experience for our hotel guests and we truly value your feedback. I hope we will have the opportunity to welcome you again soon for an improved breakfast. Kind regards, Mark Hardy
5 out of 5
Recommended
for Everyone
by A verified traveler from Gainesville, FL

Always our First Choice in London!

Posted Sep 29, 2017
Pros: Location, Location, Location!!!
Cons: Construction noise but this is definitely not the hotel's fault. Just a bit inconvenient. Perhaps in a few months or so, everything will be normal.
Location: It's in the middle of Mayfair, very close to Bond St, Oxford & Regent St. shopping. 15-minute walk to Leicester Square - Westend and Covent Garden.
The Cavendish is always our Number One choice of hotel in London. It's in the heart of Mayfair - great location! 15-minute walk to Leicester Square, Covent Garden, a stone's throw from Bond St, Oxford & Regent St. shopping. The hotel has an excellent restaurant, however, there are many others to choose from around the vicinity of the hotel. The hotel itself is quite modern and whilst our room was on the small side, it was rather cozy and comfortable. Very clean throughout with a Nespresso machine and tea service with biscuits. We always feel very safe at The Cavendish! This is, perhaps, one of the many reasons we keep on coming back.
Comment from Hotel Management
Sep 29, 2017 by Mark , Hotel Management
Dear Guest, Thank you for your kind review regarding our hotel and our central London location. We will always endeavour to offer a superior experience for our hotel guests and we truly value your feedback. We look forward to your next visit to our hotel. Kind regards, Mark Hardy
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel unfortunately near construction

Posted Sep 25, 2017
I have stayed at this hotel many times and love it for the location. However would notethat a new bldg is going up across the street and the jackhammering was quite loud. I would suggest checking with hotel before booking tosee the status.
Comment from Hotel Management
Sep 26, 2017 by Mark , Hotel Management
Dear Guest, Thank you for your kind ratings regarding our location. We will always endeavour to improve the experience for our hotel guests and we truly value your feedback. I hope we will have the opportunity to welcome you again soon. Kind regards, Mark Hardy
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston,MA

Great staff in unbeatable location.

Posted Sep 24, 2017
Great staff in unbeatable location. Room and bed were comfortable. Only ding is that at one point we could hear our neighbors talking late at night.
Comment from Hotel Management
Sep 25, 2017 by Mark , Hotel Management
Dear Guest, Thank you for your kind ratings regarding our location. We will always endeavour to improve the experience for our hotel guests and we truly value your feedback. I hope we will have the opportunity to welcome you again soon for an improved stay. Kind regards, Mark Hardy
5 out of 5
Recommended
for Everyone
by A verified traveler from miami

Posted Sep 16, 2017
Always reliable, excellent location. Accommodating and efficient staff.
Comment from Hotel Management
Sep 25, 2017 by Mark , Hotel Management
Dear Guest, Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback. We look forward to seeing you again soon at the Cavendish London. Kind regards, Mark Hardy.
5 out of 5
Recommended
for Everyone
by A verified traveler

Accommodation

Posted Sep 13, 2017
Room was a bit small, but clean and quiet Nice view Friendly staff
Comment from Hotel Management
Sep 19, 2017 by Mark , Hotel Management
Dear Guest, Thank you for your kind ratings regarding our hotel. We will always endeavour to improve the experience for our hotel guests and we truly value your feedback. I hope we will have the opportunity to welcome you again soon. Kind regards, Mark Hardy