Ratings based on 760 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from new york
Once a good hotel now deteriorated.Posted Sep 20, 2017
Would never stay there again. Telephone had flashing red light from a message left before my stay. Took 4 days and many repeated requests to fix. WiFi had to be fixed every day. Staff unhelpful. I have been going to the Westbury over 20 years but never again. Very disappointed
by A verified traveler from UK
Vip+ surprise in the room!!Posted Sep 9, 2017
The most happening part of the city with many hotels including this one! Been fortunate enough to stay in many 5* and above hotels around the world and wondering who gave 5* rating to this hotel?!! After checking in went to our room and there was a surprise in our room!! A big black loo plunger right in the middle of the room on the carpet!!! The porter who brought our luggage up removed it for us! When I went to the desk and reported it, the guy simply said: "oh Sorry, housekeeper must have left it there!!" As if I thought the previous guest left it there!!!! Night sleep wasn't easy as well, the windows are not soundproof, they seemed double glazed but didn't do the job! Felt like sleeping in the middle of the road with all the cars and night owls noises. Mind you we went back to room 1.30 am and that's when you think everything would be quieter, NOT! AT checking out I mentioned the toilet plunger to the person who asked me about our stay. He said sorry and that they will give me an upgrade next time I visit!! One thing for sure, they have a great sense of humour! No way on earth I go back to that place, thank you!
for Everyoneby A verified traveler from oman
best locationePosted Aug 31, 2017
Cons: Only lift
Location: The location was in the middle of everything like shopping, attractions , parks ...
The hotel is very nice located. Staff are so nice and keep on smiling at all times. Maybe lift need to be renovated.
by A verified traveler from london
"Faulty Towers"--the sequelPosted Aug 30, 2017
For a one-day stay, this was a mess. At check-in, we had a pleasant experience but as soon as we got to our room, it became a farce. Our electronic keys to the room didn't work, so that meant a trip back to reception, where we felt we were to blame by the clerk at the desk. The 2nd set of keys also failed to open the door and we had to wait for an engineer to try to break the lock. He finally, after a long wait, "broke into" the room. The evening went on as we were given new keys which, after our returned from dinner, also failed to operate. Once again, a long wait and ended with an air con system that could not cool an Eskimo in Alaska. Finally, one of only two elevators was inoperable exacerbating our endless visits to a largely indifferent front desk. John Cleese could have written the script to this over-rated Mayfair nightmare.
for Everyoneby A verified traveler from lreland
Great hotel near London attractionsPosted Jul 19, 2017
Pros: Great service
Cons: All excellent especially the polo lounge managers and staff
Location: Near all major attractions including museums, shopping, tube stations and main stations
Superb, wonderful, friendly, a very enjoyable holiday
for Everyoneby A verified traveler from Toronto
Great hotel with nice staff and excellent room.Posted Jul 19, 2017
Overall great experience. Polite staff and very clean rooms. Had slower than expected service for a 5-star hotel. Check-in on booking site stated 2pm, but was told to wait till 3pm with further delays for the extra requests rollaway bed, when requested well in advance.
Family brides get togetherPosted Jun 2, 2017 on Hotels
by A verified traveler
Posted May 17, 2017
There was a construction going on next room. There is no newspaper which was promised. And there is no complimentally vevarage and fruits neither.
for Everyoneby A verified traveler from Bermuda
Nice hotel in londonPosted May 11, 2017
We chose hotel for location as we enjoy walking everywhere when we are in London. Staff were great and we enjoyed a terrific dinner at Alyn Williams restaurant in the hotel. We will return.
for Everyoneby A verified traveler
Very comfortable hotel in excellent location.Posted May 4, 2017
Cons: The bathroom was too small.
Stayed here for two nights. Nice lobby, great bar and good Japanese restaurant in hotel. The location is unbeatable. Staff were excellent and accommodating. Definitely will stay here next trip to London.