Ratings based on 89 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
92% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Cerca del centro.

Posted Apr 18, 2016
Pros: Es comodo en Gral, pero el cuarto (Lucy) muy incomodo y la cama muy chica, el cuarto tiene muchos recovecos y eso lo hace incomodo.
Bien ubicado cerca de muchos puntos de interes, Con el inconveniente de que no tiene estacionamiento y el fin de semana es muy concurrida la zona...El restaurant bar muy bueno y agradable el personal muy amable y atento.
Comment from Hotel Management
Apr 23, 2016 by Sophia, Hotel Management
Gracias por informarnos de sus preocupaciones. Nos gustaría poder tener un aparcamiento privado, así, pero por desgracia estamos ubicados en el centro histórico, donde el estacionamiento es casi imposible de conseguir. Agradecemos su comentario.
5 out of 5
by Carlos Arturo

Posted Apr 5, 2016 on Hotels
Comment from Hotel Management
Jun 18, 2016 by Sophia, Hotel Management
Gracias Carlos por sus estrellas!
5 out of 5
by Vickie from Seattle

Posted Apr 4, 2016 on Hotels
Amazing boutique hotel. We loved everything about it. Highly recommend! A true gem.
Comment from Hotel Management
Jun 18, 2016 by Sophia, Hotel Management
Thank you so much for your lovely review Vickie! We are grateful to you and thrilled you enjoyed your stay. Hope to see you back again soon!
3 out of 5
by A verified traveler from Monterrey

Muy caro para lo que realmente es...

Posted Mar 29, 2016
Pros: Instalacionses
Cons: Servicio Amenities
Location: Centro Histórico de Mazatlán, una zona que se ha vuelto popular por los extranjeros que han remodelado varias casas antiguas
Es un hotel instalado en una casa antigua bien remodelada y con instalaciones están bien cuidadas en el centro histórico de Mazatlán, en mi opinión eso no basta para llamarlo "hotel boutique" ya que es lo único bueno del hotel. El personal tiene una atención pésima, cero amables y poco resolutivos, los amenities son peores que un "business class", el room service tiene servicio hasta las 7pm y después de esa hora el restaurant cierra y si quieres cenar tienes que salir fuera del hotel, no tiene playa propia y la que puedes ir esta a una cuadra caminando y esta llena de piedras y en una zona muy urbanizada que no deja disfrutar como se debe el mar. Por el precio que cobran hay mucho mejores opciones en Mazatlán donde se puede obtener mayor provecho de su dinero y disfrutar más de la playa y MUCHO MEJOR servicio.
Comment from Hotel Management
Apr 13, 2016 by Sophia, Hotel Management
Gracias por tu comentario. Me sorprende que estaba tan decepcionado en nuestro hotel boutique, ya que es exactamente lo que somos, un hotel boutique. Si usted tenía la intención de alojarse en un mega complejo en la playa, la próxima vez por que no se aloja en un complejo con todo incluido, ya que podría ser un ajuste mejor para usted.
5 out of 5
by JORGE

Posted Mar 17, 2016 on Hotels
Comment from Hotel Management
May 28, 2016 by Sophia, Hotel Management
Muchas gracias por darnos 5 estrellas!
4 out of 5
by A verified traveler

Lovely yet over-priced and wanting

Posted Mar 3, 2016 on Orbitz
Pros: Spotlessly clean. GF said the breakfast was delicioso.
Cons: The value.
Location: Short walk to the beach. Short walk to the old town center.
I was in the Lupita room. The room is next to the pool - where the whole hotel congregates. I have to deduct a point for the lack of privacy. The hotel is beautiful. Spotless. The rooms was large, with a beautiful shower and exceptionally large, if awkward bathroom layout. There was a bit of a kerfuffle when wait staff refused to bring drinks to the pool area. Then one blamed the other. Turns out we were in the right. Vacation is no time to quibble. The lovely hotel owner late apologized. But still.
Comment from Hotel Management
Mar 16, 2016 by Sophia, Hotel Management
Thank you for the lovely review. I appreciate your honesty about the Lupita Room having a lack of privacy. Some of our guests request that room specifically for the easy access to the pool, while others would prefer a more private location. Either way, I'm glad you pointed that out as future guests may refrain from choosing that room on their next trip should the closeness of the room to the pool be an issue for them as well. Thank you again and hope to see you both in the near future, Sophia
4 out of 5
by A verified traveler

Great location, first class facility.

Posted Dec 7, 2015
Enjoyed our short stay at this hotel. Everything was first class. Our only regret was we got the room on the first floor which is almost like a basement room, all the other rooms were with ocean views. Make sure you do not get the room alma, as this is not good value compared to the other rooms.
Comment from Hotel Management
Jan 23, 2016 by Sophia, Hotel Management
Dearest Jim, Thank you for sharing your thoughts on our hotel. We definitely wish everyone could stay in one of our ocean view rooms. Honestly, we agree the only benefit to staying in the Alma room is if you are planning on having four people to the room. Other than that, it's always better to have a view of the ocean. I appreciate your honesty as it's good for potential guests to see other people's true experiences. Best, Sophia
4 out of 5
by A verified traveler

One in a new and fun line of boutique hotels.

Posted Oct 27, 2015
Pros: Condition, location, tremendous views.
Cons: Need better wifi -- wifi connectivity is intermittent.
Mexico is now bringing on line a lot of boutique hotels fashioned out of old colonial properties. This one has a tremendous view, great restaurant and good staff. It is away from the main tourist beaches but near malecon with great seafood and bars close by.
Comment from Hotel Management
Jan 21, 2016 by Sophia, Hotel Management
Dearest Anonymous, Thanks for the lovely review! We agree that our views are really fantastic. If you stayed in the Marina room, that room is awful with Wi-Fi. We have tried many ways to expand the Wi-Fi into that room (separated from the rest of the hotel with 4 feet of concrete) and we've had little success. We've improved our communication with guests by alerting them that there is no Wi-Fi available in the Marina room with the hopes that it helps manage expectations for their trip. Thank you for sharing your thoughts with us! Sophia
5 out of 5
by A verified traveler from Ciudad de México

buen gusto, vista esplendida

Posted Sep 16, 2015
Pros: la decoración y la vista
No había ocupación en Mazatlan y solo encontré ésta opción y fue una gran sorpresa, excelente hotel, refinado y con esplendida vista. Solamente se me hizo un poco caro
Comment from Hotel Management
Jan 20, 2016 by Sophia, Hotel Management
Estimado Martin, Gracias por su gran comentario . Estamos felices de saber que usted se llevo una gran sorpresa con nuestro hotel. Esperamos que vuelva pronto y puede tener la misma vista que tuvo la última vez, ya que es lo que nos distingue. Muchas gracias, Sophia
4 out of 5
by Marycarmen from Puebla

En general bueno

Posted Aug 5, 2015 on Hotels
En general la comida, la habitación, el servicio muy bueno! Hubo algunos detallitos de organización en la reservación que por la falta de experiencia del personal no supiero resolverlo Pero si lo que se busca es tranquilidad por la ubicación y el número de habitaciones con las que cuenta este hotel es muy buena opción
Comment from Hotel Management
Aug 11, 2015
Muchísimas gracias por tu comentario, esperamos que para tu próxima visita todo este en perfecto orden para que así no haya mal interpretaciones y esto genere algún descontento con usted. Tomaremos en cuenta cada detalle para seguir mejorando y no volver a cometer el mismo error. Ofrecemos disculpas por el inconveniente ocasionado. Saludos y gracias nuevamente por ayudarnos a mejorar.