Ratings based on 749 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
83% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Hotel Agradable

Posted Sep 6, 2016
Hotel agradable, recomendado al 100, personal muy atento
3 out of 5
by A verified traveler from El Paso, TX

Nice hotel, not so nice staff

Posted Aug 18, 2016
Pros: amenities
Cons: housekeeping staff
Location: everything is close!
I know this hotel since I was little. I really love it and find it really comfortable. but this last time the cleaning staff was rude and unproductive.
Comment from Hotel Management
Aug 20, 2016 by German Fayad, Hotel Management
Dear Tathyana, Wow! More like an eulogy! What splendid reading...very pleased that you enjoyed all that we and the area have to offer and you really love the hotel . we have worked hard to appreciate our guests and visiting El Cid El Castilla should be like returning home. Is surprising and very disappointing your experience with our maid service. I Personally take care to thoroughly investigate the situation. An apologies for the inconvenience. Again, thank you very much for your kind words and your loyalty. We appreciate it and the pleasure is all ours. We look forward to seeing you again! Kind regards, German Fayad Gerente General.
1 out of 5
by A verified traveler from DTLA, CA

Not at all what it claims to be, horrible!

Posted Aug 9, 2016
This place is overbooked and understaffed. NOT ALL INCLUSVE as it claims. Poorly staffed, including lifeguard. One day person pooped in pool, area evacuated without signs. Guests had to be ones to keep people out of water. One hotel maid per room, our rooms often cleaned late in day. Kitchen in La Portella is digfusting and staff do not follow hygiene guidelines. Rooms have not been updated, other than TV all of from 1980. Two small elevators not enough and scorching hot. Don't do it!!
Comment from Hotel Management
Sep 15, 2016 by German Fayad, Hotel Management
Dear Ms. Cm, I am very concerned by your recent experience at our resort. We value our guest feedback which is important to our continual improvement efforts and rest assured that I have personally discussed your feedback in detail with the management team so they will take immediately actions of these issues. Our team members, specialists on their respective area, are specifically assigned to deal with high season occupancy, and regularly I personally take specific areas to supervise everything is working properly. I would also like to inform you that we are working on food and beverage quality, continually improving our food handling procedures reviewed by an external certification company “Crystal” to keep always high standards of quality of service. Thank s for letting us know and bring our attention to these issues. In regards to pool hygiene we feel very sorry for the inconvenience this may have to you and your family, unfortunately is out of our control. Every guest is much than welcome to our home El CID Resort and we make a big effort to let them know our policies and procedures of quality to ensure they follow the rules. Thanks for your trust and we look forward to have a second chance to host you and let you know what El CID has to offer. Sincerely, German Fayad General Manager
3 out of 5
by A verified traveler from canada

Very nice hotel. But they are ridiculously loud.

Posted Aug 9, 2016
Party in the lobby all hours of the night. Woken up early everyday. Couldn't have our brother come see us in hotel for an hour.
1 out of 5
by A verified traveler

Not a place for people from USA

Posted Aug 1, 2016
Pros: nothing
Cons: staff needs to be better prepared to deal with out of town people from the USA
this is really a resort for locals. The staff is NOT setup to help people that are not from Mexico and that are not doing the all -inclusive. They give you NO information about how that place runs. do not recommend for people going from the usa.
Comment from Hotel Management
Aug 8, 2016 by German Fayad, Hotel Management
Dear Guest, I'm glad to hear that you choosing us in among options in this beautiful port Mazatlán, Sinaloa. We are surprised your comment regarding to the quality of service we provide since we characterize ourselves for offer the warmest services by our colleagues. Our clients are the most important to us regardless of nationality, religion or other. We work hard every day to offer the best vacation experiences. Hopefully us another opportunity to serve again in a not too distant future. My best, German Fayad General Manager.
5 out of 5
by A verified traveler from Saltillo Coahuila

Hotel Excelente

Posted Jul 28, 2016
Hotel muy limpio, habitaciones comodas, Muy buen trato del personal del hotel,
4 out of 5
by A verified traveler

Great location, romantic view.

Posted Jul 25, 2016
My wife and I returned to Mazatlan to celebrate our 30th Anniversary. It is the city where we honeymooned back in 1986. 30 years later, Mazatlan has grown with new construction. Bigger and better! Safety concerns have been raised recently, however our experience was safe and enjoyable. There was security presence throughout the city.
Comment from Hotel Management
Jul 27, 2016 by German Fayad, Hotel Management
Dear Guest, We are glad that you decided to spend your wedding anniversary with us. I'm so pleased to see so many people enjoying our home and so pleased you have good memories to carry with you!! More surprising was that you will back with us from 30 years at our beautiful port of Mazatlan and give us a second chance to share this important date such as your aniversary. Big thanks for yout trust and you are special part of El CID FAMILY!! Best wishes, German Fayad General Manager
4 out of 5
by A verified traveler

El Cid is an AMAZING Resort!

Posted Jul 21, 2016
Pros: Security!!! Pools, Food, Drinks, Cleanliness around the Resort.
Cons: What can improve is the quality of mattress, pillows, sheets and bedding... Cleaning the rest room better.
Location: Location was PERFECT! you have plenty of restaurants to choose from, stores to shop and Oxxo to buy snacks.
My Experience at El Cid was AMAZING!!!! The staff was very friendly and did their best to make us feel at home. Having security 24 hours around the Resort made me feel way more comfortable and at ease. Room service was on point. As well as cleaning service!!!! They have all the activities their at the Resort no need to leave unless you want to explore Islands and the town. All the locals were also very nice and looked out for tourist. My kids had a blast at the pool and enjoyed the water slides. Service by the pool was also on point!!!! The view from the room was beyond BEAUTIFUL and PEACEFUL. My room was near the Elevator, but we had no problem with noise through the night. I did experience a problem with the AC making noise I called it in the next morning they had someone in the room in 15 minutes fixing the problem which was resolved by the time I came back. AWESOM!!! Mazatlan is an AMAZING place to visit I will definitely return with my family, its really safe. Thank You to all the staff who helped us and greeted us and treated us very well... You all definitely made our experience at Mazatlan very pleasant.
Comment from Hotel Management
Jul 22, 2016 by German Fayad, Hotel Management
Dear Guest, Thank you for your kind words. I am delighted to know how you enjoyed your stay. Your comments helped us to share your thoughts with all the staff, we establish an environment where great service is recognized and rewarded and poor service is challenged and rectified. Your review will be shared with all the staff. Be assure Francisco, Pamela and Rosy received a mentioned for their excellent work. All of us look forward to serving you and your family again soon. My best, German Fayad General Manager.
5 out of 5
by A verified traveler from zp

Hotel

Posted Jul 19, 2016
Muy buen hotel las instalaciones muy agradables y buen ambiente !!
3 out of 5
by A verified traveler

Could be better

Posted Jul 17, 2016
Nice hotel, close to the beach but the staff seemed eager to get tips and the club representatives that received us were trying to get all kind of money from us, internet is $10 a day per device, so you cant even share it with family members. Trully a shame bc the pool is gorgeous and the location is great. The food could also be better.
Comment from Hotel Management
Jul 18, 2016 by El CID Team, Hotel Management
Dear guest, Thank you very much for this review that gives us the strength to continue in the best possible way. You know, thousands of things can go wrong while organizing to make all guests happy but when we get this much appreciation, we remember suddenly why we chose for this job! We will take note of your comments and make the necessary corrections to improve our services We look forward to welcoming you back again soon! Best regards! El CID Team