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Good hotel very clean. Easy access to transportation such as taxi and bus service. Staff very pleasant. Regret will never stay here again or at the other adjoining El Cid properties! The 2 night clubs across the street ruined our stay here. The nightclubs were EXTREMELY NOISY!! They start between 8pm & 10pm depending on the days. THEY DO NOT STOP UNTIL 4a.m. We tried to change our room 3 times but no success. Probably due to maximum reservations as it was getting close to spring break & Easter. There is supposedly a “quiet” side but cannot say for sure as we were not allowed to see a different room even though we were promised at check in. There are quieter rooms but we were told they only had double beds in them. The rooms overlooking the nightclubs were the rooms with King beds. The hotel didn’t have any queen beds. Service in the dining room was very slow for a-la-carte service! We didn’t buy all inclusive as it was buffet only. Only one dining room & bufet was too expensive. $450 pesos per person breakfast & $750 pesos per person evening. We could eat breakfast for about $600 pesos total for us as a couple - much less than $900 pesos for us as a couple. We tried supper once & sevice was not good. They expect everyone will use the buffet. I tried to order 1 glass of wine with my supper but was told they only sold by the bottle! After much insistence they finally gave me 1 glass. Number 1 reason we will never come back is the noise from the 2 night clubs to 4 a.m.
Joan
Stayed 14 nights in Mar 2024
6/10 Okay
Diego
Traveled with family
Mar 22, 2024
Liked: Staff & service
Me gutso que esta ubicado en una area accessible donde todo queda serca,, no me gusto que no tienen activities para personas mas jovenes, solo para ya adultos mayores.. y que no ponen mas hambiente.. musica etc. El personal todos muy amables.
Diego
Stayed 4 nights in Mar 2024
10/10 Excellent
RAQUEL FLORES
Traveled with family and small children
Mar 21, 2024
Liked: Cleanliness, staff & service, amenities
I had a nice stayed, everyone was helpful and made my stay better... The hotel need some renovations, it looks old...
The check in was very nice and easy. The staff was very friendly and ready to help. The hotel is clean, pools were nice and plenty to do around the place. The room was nice. The only thing I didn't like was the noise at night you could hear the club across the street. The shopping across is nice incase you need something you forgot. Plenty of food around the hotel and at the hotel. overall nice place to stay
Josiah
Stayed 3 nights in Feb 2024
Response from El Cid Resorts on Feb 28, 2024
Dear Josiah,Thank you so much for taking the time to share your review regarding your experience. We are so glad to know that overall you enjoyed your visit.Please be assured that we are taking care of the issue regarding the noise with the administration.We hope you can reconsider giving us another chance to attend you soon.Sincerely,El Cid Resorts.
Dear Tammy,Thank you so much for taking the time to share your comments. We are so glad to read that you had an excellent stay and that we met all your expectations regarding facilities and service.We hope to continue being your choice the next time you visit Mazatlán.Sincerely,El Cid Resorts
Very friendly staff, great food options, not crowded and lots of pool and beach options
Theresa
Stayed 3 nights in Jan 2024
Response from El Cid Resorts on Jan 30, 2024
Dear Theresa,Thank you so much for taking the time to share your review regarding your experience. It is good to know that the staff was kind and helpful.We will be waiting for your return soon.Sincerely,El Cid Resorts
Dear Rowena,Thank you so much for taking the time to share your score regarding your experience.We are glad to know that we met all your expectations.We hope to continue being your choice.Sincerely,El Cid Resorts.
10/10 Excellent
José
Dec 24, 2023
José
Stayed 2 nights in Dec 2023
Response from El Cid Resorts on Jan 13, 2024
Estimado José,Estamos contentos de saber que su experiencia en general fue buena.Esperamos su regreso al puerto para darle la bienvenida.Saludos Cordiales,El Cid Resorts.
Great if you have kids, money, and choose to stay on property. Lose the wristband they give you, $50/day for the rest of your stay. Want to take wrist band off to go off property and not be targeted as a tourist, brings resistance big time. Lose room key card? $200. All inclusive? Good luck on getting convenient reservations. Got kids and money and don't mind being treated like a subversive if you leave the property and spend a little else where? This is the place for you. Beware of people behind counters and desks. The rest of the staff is great all around from security to room service personnel.
Willard
Stayed 7 nights in Dec 2023
Response from El Cid Resorts on Jan 9, 2024
Dear Willard,Thank you for taking the time to share your review regarding your experience at el Cid Moro. We are glad to hear that overall you had a good time.Please be assured that we will take corrective actions regarding the suggestions mentioned.We will be waiting for your return in a near future.Sincerely,El Cid Resorts.
Customer service was excellent!! Super clean and friendly staff!! Would definitely recommend and want to go back for sure!! Food was delicious!!
Miriam
Stayed 4 nights in Dec 2023
Response from El Cid Resorts on Jan 9, 2024
Dear Miriam,Thank you so much for taking a few minutes of your time to share your review.We are glad to hear that your stay was awesome as the staff.We will be waiting for your return in order to welcome you back.Sincerely,El Cid Resorts.
2/10 Terrible
Mike
Nov 29, 2023
The food wasn’t good at all and loud music coming from the night club cross the street from the hotel lasted about 12 hours a day and we end up changing our room on the 18th floor with the ocean view to a level one room with no view at all because of the loud music also the phone wasn’t working in the room to make local calls . Over all I’ll give 2 stars maximum.waste off $$$$$
Mike
Stayed 7 nights in Nov 2023
Response from El Cid Resorts on Jan 9, 2024
Dear Mike,First of all, we would like to thank you for taking the time to share your review regarding your experience at el Cid. We are sorry to hear that we did not meet all your expectations and that the issue regarding the street noise affect your experience.We hope you can reconsider giving us another chance.Sincerely,El Cid Resorts.
Dear Gegory,Thank you for taking the time to share your score regarding your visit at el Cid Moro. We are glad to know that we met all your expectations and will be waiting for your return.Sincerely,El Cid Resorts.
We always stay here and we love it for the kids. The pool is great fir the kids. Rooms are older but clean and spacious and everything necessary is there. Food is great a little pricey but expected is a resort.
Mitzy
Stayed 4 nights in Nov 2023
Response from El Cid Resorts on Jan 9, 2024
Dear Mitzy,Thank you so much for taking the time to share your comments regarding your experience at el Cid Moro. We are so glad to know that you enjoyed your visit.We hope to continue being your choice.Sincerely,El Cid Resorts.
8/10 Good
José
Oct 26, 2023
José
Stayed 2 nights in Oct 2023
Response from El Cid Resorts on Nov 18, 2023
Estimado Jose,Muchas gracias por tomarse el tiempo de compartir su calificación por este medio.Es bueno saber que disfrutó de su experiencia.Esperamos su regreso pronto.Atentamente,El Cid Resorts.
6/10 Okay
cesar
Traveled with group
Oct 25, 2023
Liked: Staff & service
This all-inclusive is different from others. they charge for Wi-Fi. they also dont let you use their facility until noon and on your check out after noon you cant use their facilities or eat.
cesar
Stayed 2 nights in Oct 2023
Response from El Cid Resorts on Nov 2, 2023
Dear Cesar,First of all, we would like to thank you for taking the time to share your feedback regarding your experience at el Cid. We are sorry to hear that our all inclusive did not meet all your expectations.We hope you can give us another chance to attend you.Sincerely,El Cid Resorts.
Purchased all inclusive and was not given all inclusive service
Hector
Stayed 5 nights in Sep 2023
Response from El Cid Resorts on Oct 9, 2023
Dear Hector,We are sorry to hear that the all inclusive did not meet all your expectations.We are sending your comments to the administration in order to continue improving our services.Sincerely,El Cid Resorts.
Property is too old and outdated and they won't do anything to make it better. They switched us room 4 times before we could get a good room with AC and it still wasn't cleaned right. Even the maintenance people told us how bad this hotel has been getting and the owners don't want to fix it
Fabiola
Stayed 4 nights in Sep 2023
Response from El Cid Resorts on Oct 7, 2023
Dear Fabiola,First of all, we would like to thank you for taking the time to share your review regarding your experience.We are taking care of the issues you have mentioned with the staff involved.We hope you can give us a chance to attend you again.Sincerely,El Cid Resorts.
8/10 Good
Bianca
Traveled with family
Sep 28, 2023
Liked: Cleanliness, staff & service
Property is old and expensive Pools are very slippery I was very stressed with my 4 year old he feel head on the slippery rocks on the pool and kids slide was out of service
Bianca
Stayed 2 nights in Sep 2023
Response from El Cid Resorts on Sep 30, 2023
Dear Bianca,First of all, we would like to thank you for taking the time to share your feedback regarding your experience.We are taking care of the issues mentioned with the staff involved.We hope you can give us a chance to attend you again.Sincerely,El Cid Resorts.
8/10 Good
Jose L
Traveled with partner
Sep 25, 2023
Liked: Amenities
Staff was great. Rooms were good just need to be updated.
Jose L
Stayed 5 nights in Sep 2023
Response from El Cid Resorts on Sep 30, 2023
Dear Jose,Thank you so much for taking the time to share your comments regarding your vacations.We continue with our facilities remodelation.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.
10/10 Excellent
Erika, albuquerque
Traveled with family and small children
Sep 23, 2023
Great resort
Erika
Stayed 3 nights in Sep 2023
Response from El Cid Resorts on Sep 30, 2023
Dear Erika,Thank you so much for taking the time to share your review regarding your experience at el Cid. We are so glad to know that overall you had a good time.We will be waiting for your return soon.Sincerely,El Cid Resorts.
Estimado Hernan,Agradecemos que se haya tomado el tiempo de calificar nuestros servicios. Estamos contentos de saber que disfrutó de su visita.Será un placer atenderle nuevamente.Saludos Cordiales,El Cid Resorts.
Dear Wendy,Thank you so much for taking the time to share your review regarding your experience at el Cid.We are so glad to know that overall you enjoyed your vacations.We will be waiting for your return soon.Sincerely,El Cid Resorts.
Resort is very nice along with pools and amazing balcony views but it’s about a 7 min drive from the malecón and about a 15 minute walk from all the main shops and the malecón letters
Gustavo
Stayed 5 nights in Aug 2023
Response from El Cid Resorts on Aug 28, 2023
Dear Guest,Thank you so much for taking the time to share your review regarding your experience at el Cid. We are so glad to know that overall you had an amazing time.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.
6/10 Okay
Adriana Yolanda
Traveled with family
Aug 16, 2023
Liked: Cleanliness, staff & service, amenities
The dining options are amazing and staff are kind in order to be able to book these restaurants you need to pay for the all inclusive option if you don’t you will be limited to an “international buffet” La Pergola which is quite a horrible buffet and the food is quite nasty also the fact that there is only 1 pool for el Moro hotel is incredibly bad it’s filled and can’t have a moment of peace because of kids and the abundance of people around Overall I would rate my experience quite average my highlight would be the Italian restaurant which is beautiful
Adriana Yolanda
Stayed 3 nights in Aug 2023
Response from El Cid Resorts on Aug 19, 2023
Dear Adriana,First of all, we would like to thank you for taking the time to share your review regarding your experience at el Cid Moro. We are taking corrective actions in the issues mentioned with the staff.We hope you can give us a chance to attend you again.Sincerely,El Cid Resorts.
8/10 Good
Brian
Aug 15, 2023
Brian
Stayed 7 nights in Aug 2023
Response from El Cid Resorts on Sep 5, 2023
Estimado Brian,Agradecemos su calificación por este medio. Es bueno saber que disfrutó de su experiencia.Esperamos su regreso pronto para poder atenderle.Atentamente,El Cid Resorts.
8/10 Good
consuelo
Aug 15, 2023
consuelo
Stayed 4 nights in Aug 2023
Response from El Cid Resorts on Sep 7, 2023
Estimada Sra. Consuelo,Agradecemos que se haya tomado el tiempo de compartirnos sus comentarios por este medio. Estamos contentos de saber que disfrutó de su visita.Saludos Cordiales,El Cid Resorts.
6/10 Okay
Hector
Traveled with partner
Aug 14, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The service was great, the food was good and the pool was nice. Some areas of the Hotel need to be remodeled, because the building is showing it’s age. Some areas didn’t have A/C like El CID beach Hotel lobby bar. But EL CID Moro Hotel was Good.
Hector
Stayed 5 nights in Aug 2023
Response from El Cid Resorts on Aug 14, 2023
Dear Hector,First of all, we would like to thank you for sharing your review regarding your experience at el Cid Moro. We are so taking care of the issues mentioned with the staff involved.We hope you can reconsider giving us another chance to attend you.Sincerely,El Cid Resorts.
4/10 Poor
HARMIT
Aug 8, 2023
Disliked: Cleanliness, staff & service
Its big but if you don't speak Spanish fluently it's not easy to get things done. Especially the pool side order takers, if you complain they start taking your videos. You get more scared on what will happen to you.
HARMIT
Stayed 5 nights in Jul 2023
Response from El Cid Resorts on Aug 8, 2023
Dear Guest,Thank you so much for taking the time to share your review regarding your experience at el Cid. We are glad to know that overall you had a good time.We will be waiting for your return in order to welcome you.Sincerely,El Cid Resorts.
8/10 Good
Leticia
Aug 1, 2023
Leticia
Stayed 4 nights in Jul 2023
Response from El Cid Resorts on Aug 21, 2023
Estimada Leticia,Agradecemos que se haya tomado el tiempo de compartirnos su calificación por este medio.Esperamos su regreso pronto para darle la bienvenida.Saludos Cordiales,
Estimada Rocio,Muchas gracias por tomarse el tiempo de compartirnos sus comentarios por este medio.Estamos contentos de saber que en general su estadía fue buena.Será un gran placer el atenderle cuando decida volver.Saludos Cordiales,El Cid Resorts.
2/10 Terrible
veronica
Traveled with family and small children, Traveled with family
They change my package room to another hotel with very bad condition reason they’re didn’t have no more room they were full. I pay two king bed they gave me one and I request one more for my son they brought 1 twin size really bad condition. The restroom door was not working . The patio door didn’t open they had to fix it if I wanted room service to bring me water 20 pesos charge. Did not like that hotel cid
veronica
Stayed 3 nights in Jul 2023
Response from El Cid Resorts on Aug 1, 2023
Dear Veronica,First of all, we would like to thank you for taking the time to share your feedback regarding your experience at el Cid. We are taking care of the issues mentioned.We hope you can give us a chance to attend you.Sincerely,El Cid Resorts.
Stayed for ten days. All shops were nice and easily located.
Walks and or drive to the Grand Plaza were amazing. Service all around was great and reasonable.
armand
Stayed 10 nights in Jul 2023
Response from El Cid Resorts on Jul 26, 2023
Dear Armand,Thank you so much for taking the time to share your comments regarding your vacations at el Cid Moro. We are so glad to know that you had an amazing time.We will be waiting for your return.best Regards,El Cid Resorts
Property itself was good to excellent as was the staff, but the nightly noise from surrounding bars that went on until 4 am was at times unbearable
Howard
Stayed 7 nights in Jul 2023
Response from El Cid Resorts on Jul 26, 2023
Dear Howard,Thank you so much for taking the time to share your review regarding your experience. WE are so glad to know that overall you had a great time.We will be waiting for your return in order to welcome you back.Sincerely,El Cid Resorts.
10/10 Excellent
Gracie
Jul 21, 2023
Gracie
Stayed 3 nights in Jul 2023
Response from El Cid Resorts on Aug 10, 2023
Dear Gracie,Thank you so much for taking the time to share your score regarding your experience at el Cid Moro.We will be waiting for your return.Sincerely,El Cid Resorts.
I had high expectations about this hotel but unfortunately I had a terrible experience. I arrived and the suite I booked was not available so therefore I had to settle for a downgrade until the one I paid for was available. The shower flooded the first day there and maintenance had to be called. I was moved to my original suite the next day but the AC was not working on one side of the suite but once again the hotel was fully booked so I had no option but to stay at the suite and just use the party of the room that had the working AC . Definitely not a good experience at all .
Imelda
Stayed 3 nights in Jul 2023
Response from El Cid Resorts on Jul 21, 2023
Dear Imelda,Thank you so much for taking the time to share your review regarding your experience at el Cid.We are taking care of the issues mentioned with the staff involved.We hope you can give us a chance to attend you soon.Sincerely,El Cid Resorts.
Clean rooms, good food, close to everything, excellent service.
Pedro
Stayed 5 nights in Jul 2023
Response from El Cid Resorts on Jul 19, 2023
Dear Pedro,Thank you so much for taking the time to share your review regarding your experience at el Cid Moro.We are so glad to know that overall you had a good time.Sincerely,El Cid Resorts.
8/10 Good
Martin
Jul 16, 2023
Martin
Stayed 2 nights in Jul 2023
Response from El Cid Resorts on Aug 5, 2023
Estimado Martin,Agradecemos que se haya tomado el tiempo de compartirnos su calificación por este medio. Es bueno saber que su experiencia fue buena.Será un placer atenderle en su regreso.Saludos Cordiales,El Cid Resorts.
Estimado Jose,Agradecemos que se haya tomado el tiempo de compartirnos su calificación por este medio. Esperamos nos permita poder atenderle en otra ocasión.Atentamente,El Cid Resorts.
2/10 Terrible
Elias
Jul 6, 2023
Disliked: Staff & service
The staff are very rude to customers
Elias
Stayed 5 nights in Jun 2023
Response from El Cid Resorts on Jul 8, 2023
Dear Elias,Thank you for taking the time to share your comments regarding your experience.We are taking care with the staff involved.We hope you can give us a second chance to attend you.Sincerely,El Cid Resorts.
8/10 Good
Ricardo
Traveled with partner
Jul 3, 2023
Liked: Cleanliness, staff & service
Thank you we had a good and wonderful time in Mazatlan.
Ricardo
Stayed 3 nights in Jun 2023
Response from El Cid Resorts on Jul 5, 2023
Dear Ricardo,Thank you so much for taking the time to share your comments regarding your experience at el Cid Moro.We are so glad to know that overall you had a great time.We will be waiting for your return soon.Best Regards,El Cid Resorts.
This resort needs to step it up with a new face lift, very old, rooms are super old and very uncomfortable beds, food was ok but very limited to options and their alcohol for all inclusive option is definitely water down, come on guys step it up, will not stay here again, and why put a swim up bar on the kids pool smh.
RAUL OCHOA
Stayed 4 nights in Jun 2023
Response from El Cid Resorts on Jun 17, 2023
Dear Mr. Ochoa,We are sorry to hear that you had some issues during your stay at el Cid Moro.We are taking care of these with the staff involved.We hope you can give us a second chance to attend you and show your our compromise.Sincerely,El Cid Resorts.
Awesome friendly staff. Rooms are clean cold a/c and located in a great spot in Mazatlan.
Alonso
Stayed 6 nights in May 2023
Response from El Cid Resorts on Jun 6, 2023
Dear Alonso,Thank you so much for taking the time to share your review regarding your experience. We are so glad to know that the staff was friendly,We will be waiting for your return soon.Sincerely,El Cid Resorts.
Dear Elizabeth,Thank you so much for taking the time to share your review regarding your experience at el Cid Moro. We are so glad to know that overall you had a good time.We will be waiting for your return soon.Sincerely,El Cid Resorts.
4/10 Poor
Vicente
May 11, 2023
Vicente
Stayed 4 nights in May 2023
Response from El Cid Resorts on Jun 6, 2023
Estimado Vicente,Agradecemos que se haya tomado el tiempo de calificar su experiencia con nosotros.No gustaría poder conocer más detalles para dar el debido seguimiento.Atentamente,El Cid Resorts.