Ratings based on 147 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
for Familiesby A verified traveler from México D.F.
Muy bien, hermosa PlayaPosted Sep 21, 2015
Pros: Si, con gusto volveria a él.
Cons: Modernizar sus instalaciones
Location: Caminar por el malecón, muy buena comida
La habitación muy bien, con cocineta, la playa muy agradable y las albercas grandes y bonitas. Yo si me vovlería a hospedar en este hotel.
for Everyoneby A verified traveler from cd. juarez
hotel en zona doradaPosted Aug 20, 2015
Pros: la atencion de su personal
Cons: el servicio de bar en la alberca
una estancia muy placentera, instalaciones comodas todo accesible, el servicio muy bueno, y el personal excelente por lo cual disfrute de unas vacaciones, muy placenteras
for Everyoneby A verified traveler from California
Family vacationsPosted Jul 15, 2015
The rooms & pools are excellent for a family. The kitchenette helped to have small meals or snacks when we were too tired. However, there was a misunderstanding with payment. I paid for a fee for an extra person that didn't go. Expedia said to talk to hotel & hotel said to talk to expedia. I'm still confused as to who should fix this? I really recommend you pay in advanced. The hotel charged 16 pesos to the dollar, you end up paying a little more plus conversion etc.
for Everyoneby A verified traveler
Nos atendieron muy amablemente y nos dieron un excPosted Jun 13, 2015
Pros: el trato, la limpieza, la amabilidad.
Cons: si se puede mejorar lo mejor, pues se que son los mejores
Location: muy buenas cosas tiene hay actividades en la alberca, paseos fuera del hotel y otras cosas que nos dan y son fabulosas
es uno de los mejores lugares para vacacionar y que cuentan con lo mejor que se puede conocer de Mazatlán, quedamos encantados cada año que podemos ir.
for Couplesby Philip from phoenix
6 Days in ParadisePosted May 4, 2015 on Hotels
from the minute we arrived we were treated with the most pleasant attitude and the best service we had while in Mexico. Everyone at the El Cid was extremely accommodating especially Alejandro at the desk. the maids were very sweet and if we were in the room when they did turn down service they would come in and personally give us chocolate each night. Every time we asked questions they were extremely acommodating and ensured our stay was very pleasant. the rooms are a little tired but we switched to a kitchenette room which I had reserved originally but because you cannot get a kitchenette with the king we were switched to two twins that's something that probably should be advertised on hotels.com other than that our trip was extremely fun and would stay at El Cid granada again especially to get away from the maddening crowds on the beach the El Cid granada pool was very secluded and many times you could be there by yourself.
for Couplesby bogar
Posted May 3, 2015 on Hotels
for Familiesby Tania Ofelia
Posted Apr 23, 2015 on Hotels
for Couplesby ANTONIO from Culiacán
falta modernizar las instalacionesPosted Apr 6, 2015 on Hotels
he estado dos veces en menos de quince dias, siempre procuro hospedarme en Hoteles Cid , esta vez en el Cid Granada, pues persiso que le hace falta modernizarse ya que parece hotel viejo, con elevador muy chiquito y muy antiguo, que proyecta inseguridad al arribar al hotel, el estacionamiento es incomodo ya que los que vamos en auto tenemos que dar una vuelta muy lejos para regresar al hotel.
for Everyoneby A verified traveler from British Columbia
Stayed in the Grenada,old but well looked after.Posted Apr 5, 2015
Pros: The friendliness of the entire staff that we came in contact with.
Meals in the Villa Italia and El Patio were excellent and at a good price.Roberto,the manager of El Patio gave us outstanding treatment and contributed greatly to the enjoyment of our trip.
Comment from Hotel Management
Jul 19, 2015 by Salvatore Sanchez, Hotel Management
Dear Guest, Thank you for your recent contribution. We are happy to read such a wonderfull comments in regards to El Patio and the special mention for the staff. Hopefully we have a chance to host you once again. My best, Salvatore Sanchez General Manager.
for Familiesby YAZMIN
Posted Apr 3, 2015 on Hotels