Ratings based on 87 Verified Reviews

3.6 out of 5
77% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Maryland

Good for business folks.

Posted Jun 23, 2016
Pros: Convenient and secure self-parking.
Cons: Better Air Conditioning system.
Location: Great shopping (wood carvings that are spectacular and priced to sell). Also Mazatlan is the place to but silver at a great price at the jewelry store
I've stayed at most of El Cids properties but since I'm always there for business I like the Granada. Its easy to access the secure parking without always waiting for valet. Mazatlan averages 70% humidity year round so all of the rooms that I've stayed at have that summer damp feeling (just like humid spots in the US). The cat walk connects you to the Castilla & El Morro hotels as well. The nicest property by far for vacationers is the El Cid Marina. It is about a mile up the ocean but offers shuttles every 15 minutes. Condo-like rooms overlooking the bay and marina.
Comment from Hotel Management
Jun 25, 2016 by Salvatore Sánchez, Hotel Management
Dear Dan, Thank you very much for taking the time to write a review of El Cid Granada Hotel. We are very grateful when a guest will express their opinion. We especially like to hear positive comments such as yours and very much appreciate the very kind sentiments. The staff at El Cid has been working very hard to make improvements in the product and service, so it is nice to hear the efforts are recognized. Thank you for staying with us. We look forward to your return. Kind regards, Salvatore Sánchez General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from NM

very good

Posted May 22, 2016
Pros: eveything
All the personal , Manager on duty, Antonio bell man everybody very professional
Comment from Hotel Management
May 24, 2016 by Salvatore Sanchez, Hotel Management
Dear Carmen, We are delighted that your stay with us was very good. Your positive feedback is a great source of motivation for us as we try to achieve even higher standards of service. Also thanks for your excellent comments about our staff and for the special mention to Antonio. We look forward to your next stay and hope that the El Cid Granada will be your preferred choise again. My best, Salvatore Sanchez General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado Springs

Our room was spacious and clean. Beautiful resort.

Posted Feb 7, 2016
Pros: Great location
Cons: Food for the all inclusive could be a lot better
Location: Right on the beach, close to shops, restaurants and a golfing
Staff was helpful and friendly. Check in was easy. The Bell Staff very helpful. Wait Staff in the restaurants and the pool servers were very good.
4 out of 5
Recommended
for Everyone
by A verified traveler from Saskatchewan

Very Nice Vacation

Posted Jan 28, 2016
Pros: Mostly that the staff were very welcoming, friendly, and very hard working!
Cons: The pillows were hard and mattresses were uncomfortable.
Location: Beach, swimming, arranged activities by the pool, entertainment in evening, walks in area around the hotel, rides on pulmonia with an english speaking
The staff at the hotel were very nice, friendly, and welcoming. The Granada had a cozy feel to it compared to the rest of the El Cid hotel. Access to the beach was easy and it had its own pool to use if you preferred a quiet place to read a book and lay in the sun. The walks into the town were interesting and the people of Mazatlan were very friendly, I never felt unsafe walking even down into the historical area of the city.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Construction

Posted Jan 15, 2016
Cons: Train the staff to be more polite to Canadians and Americans. They are really nice to Mexicans.
Location: Location is wonderful
Great place to relax. Hotel was average. The shows were above average. Construction noise right out side our room. Loud Banging, drilling and hammering. We stayed on the beach and you couldn't hear the noise.
4 out of 5
Recommended
for Everyone
by A verified traveler from LA

Nice hotel close to the beach.

Posted Dec 6, 2015
Pros: Location, and a pizza restaurant right on hotel site that is second to done that we have had before.
Cons: Checkout, and all the nickel and diming they do. 10 pesos for water, 15 pesos for coffee. In all our travels most expensive hotel to stay at.
Everything was good except check out just asked for a receipt, and because we used Expedia, said there wasn't one. Every other Expedia booking we made gave us a receipt at checkout. Not a big deal but - we wandered about that.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Family vacations

Posted Jul 15, 2015
The rooms & pools are excellent for a family. The kitchenette helped to have small meals or snacks when we were too tired. However, there was a misunderstanding with payment. I paid for a fee for an extra person that didn't go. Expedia said to talk to hotel & hotel said to talk to expedia. I'm still confused as to who should fix this? I really recommend you pay in advanced. The hotel charged 16 pesos to the dollar, you end up paying a little more plus conversion etc.
4 out of 5
Recommended
for Everyone
by A verified traveler from British Columbia

Stayed in the Grenada,old but well looked after.

Posted Apr 5, 2015
Pros: The friendliness of the entire staff that we came in contact with.
Meals in the Villa Italia and El Patio were excellent and at a good price.Roberto,the manager of El Patio gave us outstanding treatment and contributed greatly to the enjoyment of our trip.
Comment from Hotel Management
Jul 19, 2015 by Salvatore Sanchez, Hotel Management
Dear Guest, Thank you for your recent contribution. We are happy to read such a wonderfull comments in regards to El Patio and the special mention for the staff. Hopefully we have a chance to host you once again. My best, Salvatore Sanchez General Manager.
1 out of 5
by A verified traveler from edmonton alberta

not happy

Posted Mar 20, 2015
Pros: Nothing
Cons: Everything
Location: Locatogood
The room was damp and the maid service was late in the day. The charge extra for the water and coffee in the room , never seen this before. They charged me 135 pesos for 2 pop type lemonade at the pool, what a rip off then the waiter shorted me 100 pesos on my change , thank god I notices and he gave it back. At checkout they sent me to 3 counters, I finally left saying I have to go. Very poor service . I would never stay there again at ant price.
4 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Nice resort close to everything

Posted Feb 25, 2015
Can use all 3 El Cid resort was very nice with a great price!