2 outdoor pools, pool umbrellas, sun loungers
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Reviews of El Cid Marina Beach Hotel

3.5 out of 5
El Cid Marina Beach Hotel
Av. Camaron Sabalo S/N, Zona Dorada, Mazatlán, SIN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 477 out of 704 reviews" "
Rating 8 - Good. 160 out of 704 reviews" "
Rating 6 - Okay. 40 out of 704 reviews" "
Rating 4 - Poor. 21 out of 704 reviews" "
Rating 2 - Terrible. 6 out of 704 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karen Michelle

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds were well maintained. Loved having two entrances to our suite.
Stayed 7 nights in Mar 2024
Response from El Cid Resorts on Apr 5, 2024
Dear Karen Michelle,Thank you so much for taking the time to share your review regarding your experience at el Cid. We are glad to read that our facilities met your expectations.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and attentive.
Stayed 7 nights in Mar 2024
Response from El Cid Resorts on Mar 30, 2024
Dear Tina,Thank you so much for taking the time to share your review.We are so glad to know that overall you had a great time.Sincerely,El Cid Resorts.

4/10 Poor

Carlos

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They don’t have a battle of water in the room, and they want to charge for absolutely everything, I paid for all for my entire trip and anyway they charged me taxes for I don't know what and the service is not the best. I don't believe in staying at this hotel again.
Stayed 4 nights in Mar 2024
Response from El Cid Resorts on Mar 30, 2024
Dear Carlos,Thank you so much for taking the time to share your review. We are taking care of the issues mentioned with the staff involved.We hope you can reconsider giving us another chance to attend you.Sincerely,El Cid Resorts.

10/10 Excellent

Luz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 3 nights in Mar 2024
Response from El Cid Resorts on Mar 30, 2024
Dear Luz,Thank you so much for taking the time to share your review.We are so glad to know that overall you had a great time.Sincerely,El Cid Resorts.

8/10 Good

Gloria

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at El Cid Marina. It was quiet at night to let guests rest and lively during the day. Transportation is great. They provide free shuttle services to the other El Cid hotels, which saves you some cash. We felt safe at the hotel and didn't have any issues. Most of the employees speak English, and they are very accommodating. We will definitely go back to this location.
Response from El Cid Resorts on Mar 9, 2024
Dear Gloria,First of all, we would like to thank you for taking the time to share your review regarding your experience at el Cid Marina. We are so glad to know that overall you enjoyed your visit and had a great time.We will be waiting for your return in order to welcome you back soon.Best Regards,El Cid Resorts.

10/10 Excellent

Catherine

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful vacation for our family of 9 including grandparents, children and grandchildren.
Stayed 7 nights in Feb 2024
Response from El Cid Resorts on Mar 8, 2024
Dear Catherine,Thank you so much for taking the time to share your feedback regarding your experience at el Cid Marina. We are so glad to read that you and your family had a great time.We will be waiting for your return.Sincerely,El Cid Resorts.

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Jan 2024
Response from El Cid Resorts on Jan 30, 2024
Dear Jose,Thank you so much for taking the time to share your review regarding your stay.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts

6/10 Okay

Melody, Kelowna

Traveled with partner
There are 3 nightclubs/after hours clubs near El CID Marina-which means they open late on the weekends and stay open late. If you are in building D or any other buildings closer to the ocean you will hear the nightclubs on the weekend. That is a given. Bring earplugs. The cleaning staff were lovely and friendly-their hours for cleaning the room were super random so be forewarned. We were often gone for the day and would come back in the late afternoon to find the cleaning staff either still in our room or the room had not been started yet. The front end staff (bellboys and front desk staff) in the entrance area were not friendly at all. Out of the two weeks we stayed there we were greeted upon our return to the resort exactly once. Out of probably 3 to 5 outings per day for 14 days. If you have not opted in to the all inclusive you will probably have at least one server tell you that you need to pay cash for either a meal or a drink at one of the bar areas. This place is cashless-set up a credit with the front desk and don’t hand over any cash. The resort is apparently the nicest of the El CID resorts but is in need of updating/refurbishment. It is also a very long way from the Malecon and Centro so if that is the area you are interested in you will either be spending money on Uber and taxis or taking some extremely long walks.
Stayed 14 nights in Jan 2024
Response from El Cid Resorts on Jan 25, 2024
Dear Melody,We appreciate you have taking the time to share your review. It is thanks to this type of feedback that we can continue to make the necessary improvements to our services and offer unsurpassed vacation experiences.We assure you that the details you have mentioned will be taken up with the departments involved to take corrective actions.We are very sorry that the clubs and/or bars next to the hotel have disturbed your rest during your vacation with us. Unfortunately this situation is out of our hands, however we are capturing and forwarding your comments to the administration to see what can be done about it. We offer you an apology, hoping for your understanding.We hope you will give us a second chance to attend you and show you what El Cid Resorts has to offer.I remain cordially at your service.Kind Regards,El Cid Resorts

10/10 Excellent

Jill, La Mesa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean and safe with wonderful staff and great amenities. Beautiful pools. You have a choice of the more shallow, warm pool for activities and kids and a deeper quiet unheated pool. The gym was so nice with great variety of equipment. Grounds were immaculate, rooms clean and well appointed. Every room has a fabulous view with great balconies with comfortable furniture to hang out and enjoy the view. Lobby was open and beautifully furnished. Every staff member we had interaction with was so friendly and responsive to our needs. Wish there was were more price conscience food options, like pre made sandwiches or salads. The local market is only good for booze, Doritos and water. No tortilla chips, salsa, eggs, creamer, milk, butter, etc. The staff is really unfriendly as well. Got there one morning right at 9 when it was supposed to open. The door was still locked and the man inside just looked at me and shook his head "no". I looked at my watch which indicated it was 9, but they made no effort to let me in. They never once smiled, said thank you and never seemed to really care if i spent my money there or not. The other shops by the marina had friendly staff, nice options (if a bit expensive).
Stayed 6 nights in Jan 2024
Response from El Cid Resorts on Jan 18, 2024
Dear Jill,Thank you so much for taking the time to share your great review regarding your experience at el Cid Marina. We are so glad to know that overall you enjoyed your visit and that we met all your expectations regarding service and staff' attitude.We hope to continue being your choice the next time you visit this port.Sincerely,El Cid Resorts.

6/10 Okay

Ernesto

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Overall the place was good. 9 out of 10 service workers were friendly and kind, area is well maintained including landscaping and room. Food is not good, they also serve the same food everyday. They do not have real Mexican food. I would compare their food to USA Taco Bell which is not authentic at all but only to get people full. We had all inclusive during our stay but wasn’t able to make reservations for dinner, this is probably because they would rather reserve those who pay cash before those who paid for all inclusive. Might be one of the ways to make extra money. Our resort room was at the end which means we needed to catch a golf cart every time. When purchasing on Expedia room shows nice balcony but our room did not have one. Had to pay for room service even though we had all inclusive, close can beers were also not including and needed to pay. You do have access to others CID hotels but we did not have a change to experience them however this one suppose to be the best one out of the other 2-3. One small pool had a heater but the bigger one did not, water was super freezing. This is the pool with the slide which was part of the reason why we book this resort for the family. During our stay did not see anyone swimming in the pool with the slide. Been to many resorts in the past but I personally would not stay on this one again.
Stayed 2 nights in Jan 2024
Response from El Cid Resorts on Jan 9, 2024
Dear Ernesto,We would like to thank you for taking the time to share your feedback regarding your experience at el Cid.We are glad to know that overall you had a good time and we also will take corrective actions regarding the issues mentioned.We hope you can giving us another chance to atttend you in a near future and show your our compromise with improvement.Sincerely,El Cid Resorts.

10/10 Excellent

Paula P.

Stayed 15 nights in Dec 2023
Response from El Cid Resorts on Jan 9, 2024
Estimada Paula,Muchas gracias por compartir su calificación con nosotros sobre su reciente experiencia.Esperamos seguir siendo su elección en futuras vacaciones.Saludos Cordiales,El Cid Resorts.

10/10 Excellent

Cynthia N

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so very friendly and knowledgeable of the area and off site site seeing. Freddy the Bellman is the best employee this property has!!! Freddy always goes above and behind with his friendly attitude!!! We look forward to our next visit!!
Stayed 13 nights in Dec 2023
Response from El Cid Resorts on Jan 9, 2024
Dear Guest,Thank you so much for taking the time to share your comments regarding your great time at el Cid Marina. We are so glad to know that you enjoyed your visit and will be waiting for your return.Sincerely,El Cid Resorts.

10/10 Excellent

Elisa, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our vacation ❤️‍🩹 Everyone was friendly
Stayed 6 nights in Dec 2023
Response from El Cid Resorts on Jan 9, 2024
Dear Guest,Thank you so much for taking the time to share your comments regarding your great time at el Cid Marina. We are so glad to know that you enjoyed your visit and will be waiting for your return.Sincerely,El Cid Resorts.

10/10 Excellent

vicente

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this place is unique check in is super easy staff property is super clean every thing is just great.
Stayed 1 night in Nov 2023
Response from El Cid Resorts on Jan 9, 2024
Dear Guest,Thank you so much for taking the time to share your comments regarding your great time at el Cid Marina. We are so glad to know that you enjoyed your visit and will be waiting for your return.Sincerely,El Cid Resorts.

10/10 Excellent

Claribel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very friendly and attentive. The hotel was quiet and clean. If you needed anything the hotel staff was willing to help.
Stayed 3 nights in Nov 2023
Response from El Cid Resorts on Jan 9, 2024
Dear Guest,Thank you so much for taking the time to share your comments regarding your great time at el Cid Marina. We are so glad to know that you enjoyed your visit and will be waiting for your return.Sincerely,El Cid Resorts.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from El Cid Resorts on Nov 18, 2023
Estimado Jose,Agradecemos que se haya tomado el tiempo de calificar nuestros servicios por este medio.Es bueno saber que disfrutó de su experiencia.Esperamos su regreso pronto.Saludos Cordiales,El Cid Resorts.

6/10 Okay

Oscar

Business traveler
Liked: Room comfort
Insufficient basic services for type of hotel
Not amazing, old style, noisy fans, no direct access to beach, no room service after 22:30, no free WiFi.
Stayed 4 nights in Oct 2023
Response from El Cid Resorts on Nov 6, 2023
Dear Oscar,Thank you so much for taking the time to share your review regarding your experience at el Cid.We are sorry to hear that we did not meet all your expectations. We are remodeling our facilities and taking corrective actions in this regards.We hope you can give us a chance to attend you.Sincerely,El Cid Resorts.

8/10 Good

Monica

Traveled with partner
Liked: Amenities
We enjoyed very much El Cid Marina. We visited other El Cid hotels in the area and Marina is definitely the best. Having said that we only wished the hotel offered a variety of beers on tap or bottled. At extra cost or not since we had an all inclusive package. We stayed for 5 days and there was a dirty dish outside our door the whole trip there. Not sure why that happened since the rest of the property is well kept. All and all I’d definitely stay at this hotel again!
Stayed 4 nights in Oct 2023
Response from El Cid Resorts on Oct 21, 2023
Dear Monica,Thank you so much for taking the time to share your review regarding your amazing stay at el Cid Marina. We are so glad to know that overall you had a great time and that we met all your expectations.We will be waiting for your return soon.Sincerely,El CId Resorts.

10/10 Excellent

Lorena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! My children loved it! The only negative comment is that gym is only for those with all inclusive plan.
Stayed 2 nights in Sep 2023
Response from El Cid Resorts on Sep 30, 2023
Dear Lorena,Thank you so much for taking the time to share your comments. We are so glad to know that overall you and your children enjoyed your stay.We will be sending your comments regarding the gym to the administation.We hope you can give us a chance to attend you again.Sincerely,El Cid Resorts

10/10 Excellent

Daniel

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this hotel from the VIP treatment at check-in to all the great suggestion to visit and eat at by Alexis since we choose to eat outside the hotel. The pools were also great.
Stayed 3 nights in Sep 2023
Response from El Cid Resorts on Sep 30, 2023
Dear Daniel,Thank you so much for taking the time to share your review regarding your experience at el Cid. We are so glad to know that overall you had a good time.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

8/10 Good

gerardo, Chula Vista

Stayed 3 nights in Sep 2023
Response from El Cid Resorts on Oct 21, 2023
Estimado Gerardo,Muchas gracias por tomarse el tiempo de compartirnos su calificación por este medio.Es bueno saber que disfrutó de su experiencia.Esperamos su regreso pronto.Saludos,El Cid Resorts

10/10 Excellent

Maria De La

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel loved the rooms very spacious!
Stayed 3 nights in Aug 2023
Response from El Cid Resorts on Sep 5, 2023
Dear Maria,Thank you so much for taking the time to share your review regarding your experience at el Cid Marina.We are so glad to know that overall you had a good time.We will be waiting for your return.Sincerely,El Cid Resorts.

8/10 Good

Flavio

Room not clean enought.
Stayed 2 nights in Aug 2023
Response from El Cid Resorts on Aug 28, 2023
Dear Flavio,Thank you so much for taking the time to share your comments regarding your experience.We are sending your comments to our housekeeping department in order to improve the cleanliness of the room.We hope you can give us a second chance to attend you.Sincerely,El Cid Resorts.

10/10 Excellent

Jesus Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from El Cid Resorts on Aug 21, 2023
Estimado Jesus Alfonso,Muchas gracias por tomarse el tiempo de calificar nuestros servicios por este medio.Es bueno saber que en general disfrutó de su visita.Esperamos su regreso pronto para atenderle.Saludos Cordiales,El Cid Resorts.

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay
Stayed 8 nights in Jul 2023
Response from El Cid Resorts on Aug 14, 2023
Dear Maria,Thank you so much for taking the time to share your review regarding your experience at el Cid. We are so glad to know that overall you had a good time.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

10/10 Excellent

Elva

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen servicio de parte del personal
Stayed 4 nights in Aug 2023
Response from El Cid Resorts on Aug 10, 2023
Estimada Elva,Muchas gracias por tomarse el tiempo de compartirnos sus comentarios por este medio. Estamos contentos de saber que su experiencia fue buena.Esperamos su regreso pronto para atenderle.Atentamente,El Cid Resorts.

6/10 Okay

Christian

Traveled with family
The property is further then it seems from Historic Downtown, and from El Malecon. It took us 45 minutes to get to those places one way mainly due to Traffic. Similarly, if you get the all inclusive package they have restaurants that require reservation. My family and I tried to get a reservation for one of their restaurants and they did not have any for two days! However, the Marina restaurant (that did not require reservation) did have good food, buffet style all the time.
Stayed 4 nights in Aug 2023
Response from El Cid Resorts on Aug 9, 2023
Dear Christian,Thank you so much for taking the time to share your feedback regarding your experience. We are taking corrective actions regarding the issues mentioned with the administration.We hope you can reconsider giving us another chance.Sincerely,El Cid Resorts.

6/10 Okay

Christian

Traveled with family
Liked: Amenities
NO FREE WI-FI. Unfortunately, phone reception in the hotel is horrible. The only option you have is to buy their Wi-Fi. It’s $12 dollars per phone, per day. In our case it was 11 of us in 4 rooms for 4 days. That added to $528 dollars just on Wi-Fi. They get 3 stars for that ridiculousness.
Stayed 3 nights in Aug 2023
Response from El Cid Resorts on Aug 9, 2023
Dear Christian,Thank you for taking the time to share your review regarding your experience at el Cid.We are sorry to hear that there were some issues regarding the wifi cost. We hope you can give us a chance to attend you again.Sincerely,El Cid Resorts

10/10 Excellent

Fortino

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best resort in Mazatlán
Stayed 1 night in Jul 2023
Response from El Cid Resorts on Jul 26, 2023
Dear Guest,Thank you so much for taking the time to share your review regarding your experience at el Cid in Mazatlan.We are so glad to know that you had a great time.Sincerely,El Cid Resorts.

10/10 Excellent

Jose Miguel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had an amazing time.
Stayed 3 nights in Jun 2023
Response from El Cid Resorts on Jul 5, 2023
Estimado Jose Miguel,Muchas gracias por tomarse el tiempo de compartirnos sus comentarios por medio de esta plataforma. Estamos contentos de saber que su visita fue estupenda.Esperamos su regreso pronto para poder atenderle.Atentamente,El Cid Resorts.

10/10 Excellent

ERIK

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 2 nights in Jul 2023
Response from El Cid Resorts on Jul 5, 2023
Dear Erik,Thank you so much for taking the time to share your review regarding your excellent stay.We will be waiting for your return very soon.Sincerely,El Cid Resorts.

10/10 Excellent

Baltazar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service was top notch. All the staff, including the manager, were very attentive every moment. We stayed later at a much more expensive resort and the Cid Marina was still better in guest relations.
Stayed 1 night in Jun 2023
Response from El Cid Resorts on Jul 5, 2023
Dear Baltazar,Thank you so much for taking the time to share your review regarding your experience at el Cid. We are so glad to know that you had a great time and that the staff met your expectations.We will be waiting for your return soon.Best Regards,El Cid Resorts.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from El Cid Resorts on Jul 5, 2023
Dear Anthony,Thank you so much for taking the time to share your score regarding your experience.We are glad to know overall you enjoyed your visit.We will be waiting for your return.Sincerely,El Cid Resorts.

10/10 Excellent

Isabel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Swimming pools,Rest buffet,customer service
Stayed 9 nights in Jun 2023
Response from El Cid Resorts on Jun 23, 2023
Dear Isabel,Thank you so much for taking the time to share your review regarding your experience at el Cid Marina.We will be waiting for y0our return in order to welcome you back.Best Regards,El Cid Resorts.

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from El Cid Resorts on Jun 6, 2023
Estimado Hector,Agradecemos que se haya tomado el tiempo de calificar nuestros servicios por este medio.Es bueno saber que se cumplieron con las expectativas.Esperamos su regreso pronto.Saludos,El Cid Resorts.

8/10 Good

Odeth

Stayed 6 nights in May 2023
Response from El Cid Resorts on Jun 17, 2023
Estimada Odeth,Muchas gracias por tomarse el tiempo de compartirnos su calificación por medio de Expedia.Estamos contentos de saber que en general su visita fue buena.Esperamos su regreso pronto.Saludos Cordiales,El Cid Resorts.

10/10 Excellent

Lawrence

Liked: Property conditions & facilities
business in MZT
great value, would certainly do it again
Stayed 2 nights in May 2023
Response from El Cid Resorts on May 22, 2023
Dear Lawrence,Thank you so much for taking the time to share your review regarding your experience.We are glad to know that overall you had a good time.Sincerely,El Cid Resorts.

4/10 Poor

Ann Marie

Disliked: Property conditions & facilities
Stayed 7 nights in May 2023
Response from El Cid Resorts on May 10, 2023
Dear Ann Marie,First of all, we would like to thank you for share your score. We hope you can let us know more details about it in order to take corrective actions.Sincerely,El Cid Resorts.

10/10 Excellent

Rodolfo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
Stayed 5 nights in Apr 2023
Response from El Cid Resorts on May 5, 2023
Dear Rodolfo,Thank you so much for taking the time to share your great review regarding your experience at el Cid. We are so glad to know that overall you had an excellent time.We will be waiting for your return soon.Sincerely,El Cid Resorts.

10/10 Excellent

Lorenzo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly people beautiful.
Response from El Cid Resorts on Apr 15, 2023
Dear Lorenzo,Thank you so much for taking the time to share your review regarding your experience at el Cid Marina. We are so glad to know that overall you had a good time and that the staff was friendly,We will be waiting for your return.Sincerely,El Cid Resorts.

10/10 Excellent

Angelia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely go back. Impeccable service. Bring smaller bills for tipping. If you book with Expedia, be prepared for freebies offer in exchange for 90 minute sales pitch of their 20 year travel club.
Stayed 5 nights in Apr 2023
Response from El Cid Resorts on Apr 7, 2023
Dear Angelia,Thank you so much for taking the time to share your review regarding your experience at el Cid. We are so glad to know that overall you enjoyed your vacation and that you had a great time.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

10/10 Excellent

A Jolyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this resort many time and always have a wonderful time. The employees are fantastic.
Stayed 7 nights in Mar 2023
Response from El Cid Resorts on Mar 28, 2023
Dear Jolyn,Thank you so much for taking the time to share your comments regarding your experience at el Cid Marina. We are glad to read that you enjoyed your vacations.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

10/10 Excellent

JOAN

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and the staff members are very helpful and hard working and usually with a smile on their face!! That's telling!! I would definitely stay at El Cid again!
Stayed 7 nights in Mar 2023
Response from El Cid Resorts on Mar 16, 2023
Dear Joan,Thank you so much for taking the time to share your review regarding your experience at el Cid. We are so glad to know that we met all your expectations.We will be waiting for your return in order to welcome you back.Best Regards,El Cid Resorts.

8/10 Good

Devin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all super nice! The grounds were clean and the shuttle to the beach was short and nice. There are 2 pools only, and only 1 is heated. The other has a way overheated spa. Food was fine- had some worse at restaurants in town. You cannot walk to any beach, need to shuttle. No other amenities at the Marina resort. You can shuttle to the other El Cid resorts for their pools and beach. Unsure of any other amenities at those. Red truck, polominas and taxis are readily available and the bell hops are of Great help with any needs! They do try to rope you into the timeshare gig, but they aren’t super pressured! We did decide to go into the VIP room, drink some drinks and save our cc for purchases we could charge to the room. We also spoke with the timeshare folks just outside and set up our 90 min “lecture”- haha. We got free WiFi, $49/day/pp all inclusive, $34 spa/pp for a massage, city tour for 2, and free taxi to airport. All for having breakfast and listening to the timeshare info. We set our 90 minute timer and forced an end to the “tour”. Went back to finish up with the “managers” and was all done in Under 2 hours. We weren’t interested and didn’t beat around the bush. They definitely weren’t as high pressured as we’ve sat through before!
Stayed 7 nights in Mar 2023
Response from El Cid Resorts on Mar 14, 2023
Dear Devin,Thank you so much for taking the time to share your feedback regarding your experience at el Cid. We are so glad to know that overall all the staff was kind and helpful to your needs.We will be waiting your return in order to welcome you back.Best Regards,El Cid Resorts.

4/10 Poor

Randy

Traveled with family
Disliked: Staff & service, amenities
This is a time share property and comes with all the hassle of try to get you to buy in. They have a millionaires club and they wear black bracelets. Good luck getting service as the regular paying customers are ignored. Only one restaurant and poolside pub food otherwise you are taking a Shuttle to other hotels to eat. Limited menu. Beach access is by a water taxi.Too far to walk to any entertainment so your having to take cabs everywhere. I would not recommend this hotel.
Stayed 7 nights in Feb 2023
Response from El Cid Resorts on Feb 24, 2023
Dear Randy,First of all, we would like to thank you for taking the time to share your feedback regarding your experience at el Cid Marina.We are sorry to hear that we did not meet all your expectations, please be assured that we will take corrective actions in this regards. We hope you can give us a second chance to attend you in another chance.Sincerely,El Cid Resorts.

4/10 Poor

Carl

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The staff was very nice. There is NO direct access to the beach. When "upgrading" to Elite Club, there is no "upgraded room with a guaranteed ocean view", we never got our "welcome amenities" and they charged us full price for the kids when we were told they charge the upgrade fee for adults only. Since there was no accommodation upgrade, I am not sure what exactly I paid for.
Stayed 6 nights in Feb 2023
Response from El Cid Resorts on Feb 15, 2023
Dear Carl,Thank you so much for taking the time to share your review regarding your recent experience at el Cid Marina.We are sorry to hear the issues mentioned. Please be assured we are taking care of them with administration and staff involved.We hope you can give us another chance to attend you.Sincerely,El Cid Resorts.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from El Cid Resorts on Mar 7, 2023
Estimado Kristin,Agradecemos se haya tomado el tiempo de calificar nuestros servicios por este medio.Estamos felices de saber que su experiencia fue buena.Esperamos su pronto regreso al puerto para darle la bienvenida.Saludos Cordiales,El Cid Resorts.

10/10 Excellent

Joanne

Stayed 14 nights in Jan 2023
Response from El Cid Resorts on Mar 7, 2023
Estimada Joanne,Estamos contentos de saber que disfrutó de su experiencia por este medio.Gracias por compartir su calificación por este medio.Atentamente,El Cid Resorts.

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service
Great property but charging for wifi in 2023 is outrageous!!! Bare bare bare minimum should be free wifi in the lobby. Likely won’t go back if this policy persists.
Stayed 7 nights in Jan 2023
Response from El Cid Resorts on Jan 18, 2023
Dear Peter,Thank you so much for taking the time to share your review regarding your recent experience at el Cid Marina. We are so glad to know that we met all your expectations.We hope to continue being your choice.Sincerely,El Cid Resorts.

10/10 Excellent

silvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this property for the last 20 years and always go back to it. Service is excellent and the property is well kept and beautiful.
Response from El Cid Resorts on Jan 17, 2023
Dear Silvia,Thank you so much for taking the time to share your review regarding your recent experience at el Cid Marina. We are so glad to know that we met all your expectations.We hope to continue being your choice the next time you visit us.Sincerely,El Cid Resorts.