Ratings based on 347 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2017
Everything was beautiful. This hotel es very nice and clean.
Comment from Hotel Management
May 11, 2017 by Isaías Gomez/ General Manager, Hotel Management
Dear Guest, I am very happy to know your stay with us was everything you were hoping for in a beach resort. Thank you for taking the time to answer our survey online regarding the experiences with our staff, our service and our facilities. We will be awaiting your return the next time you visit Mazatlan and look forward to welcoming you to El Cid Marina once again. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg

Posted Feb 6, 2017
Pros: Staff was accommodating, restaurants had varied menus and there was a shuttle we frequently used to El Cid El Moro.
Cons: Internet charges are insane. The charge was U.S. $40.00 per day for our 4 devices, finally reduced (used only 2) It'on proof Expedia'd said 100 Pesos
Location: Great harbour view, numerous good restaurants in walking distance
Staff was great, lovely facilities and great views. We loved the 2 minute water taxi ride to a great sand walking beach (small tip was all that was expected.) Also the swimming pools.
Comment from Hotel Management
Mar 3, 2017 by Isaías Gómez / General Manager , Hotel Management
Dear Victor, It was an honor for us being your place to spend your last vacations in Mazatlan, thank you for choosing us and for taking the time to write your review, I am really glad to hear that your stay in here was really good and that you enjoyed our Restaurant’s service and the attention you received from our staff, Regarding what you mentioned, at el Cid resorts we have a high speed Wi-Fi connection as in all the international segment hotels in Mazatlan, which has an extra fee of 10 us dollar per day per device with 24 hours attendant service for any issue. We appreciate all your comments and observations and we hope we can host you again the next time you visit Mazatlan, Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 23, 2017
Pros: Service; location everything!
This was a great hotel. The staff goes well beyond the call of duty to make you feel welcome. Service is unsurpassed at any hotel we've stayed at. Javier and Antonio at the Calipso Bar are absolutely the best in service, friendliness and going the extra mile. The staff was just outstanding, from cleanliness of room to Bell Boys.We will definetely return for future vacations.
Comment from Hotel Management
Jan 29, 2017 by Isaías Gómez, Hotel Management
Dear Anonymous Author, I am very glad to hear that your vacations were absolutely awesome with the best service ever. Be sure the staff will know about your good comments you just sent us by Trip Advisor. Thank you for have taken the time and we will be waiting for your return. Kind Regards, Isaías Gómez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Resort, close to the beach.

Posted Jan 22, 2017
The hotel was Great. The staff was friendly and helpful. We enjoyed our stay.
Comment from Hotel Management
Feb 28, 2017 by Isaías Gómez., Hotel Management
Dear Guest, Thank you for choosing El Cid Marina Beach as your Hotel on your last vacations to Mazatlan and for taking the time to write a review about your experience, I am very proud to hear that you enjoyed your stay and our hotel, thank you for such a nice comment. We hope to see you soon again and continue to be your favorite destination. Best regards,
3 out of 5
by A verified traveler from oregon

Have to pay for everything

Posted Jan 18, 2017 on CheapTickets
The cost of the room was acceptable, $160, but then you had to pay for everything in the room, using the coffee, drinking the bottled water, any dishes that were left out the staff felt they had to clean cost 50 pesos. Our room was not our type of room, it was on the first floor, overlooking the pool, where there are constant activities and very loud, not our type of vacation. The staff and concier were very polite. They did try to get you to listen to a timeshare presentation, and were quite pushy about it.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

2nd Visit this year

Posted Jan 2, 2017 on Orbitz
Pros: location
We love the secluded location, great service and wonderful housekeeping. Private beach is lovely and you can walk for miles down the beach. We will return again!
Comment from Hotel Management
Feb 28, 2017 by Isaías Gómez. , Hotel Management
Dear Annette, Thank you for such a lovely review and for choosing El Cid Marina as your place to spend your last vacations on Mazatlan, It is very nice to hear that you really enjoyed your stay and that you are planning to come back! It is wonderful to know that! We hope that your next time in our Hotel would be as good as the last one, please be assured that we will do everything we can to help you to have great experiences in here. Until next time! Kind regards,
4 out of 5
by Barbara

Mazatlan Resort

Posted Jan 1, 2017 on Hotels
We really enjoyed our Christmas stay at the resort. The pool was heated and had some fun activities.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Beautiful hotel and lovely staff.

Posted Dec 5, 2016
Pros: Location and cleanliness.
Cons: Room service follow up.
Location: Beach and restaurants all close by. Shopping can be had with a short shuttle bus ride to the Castilla or El Moro tower.
Lovely place away from the Golden zone. Shuttles to take you to the Castilla or the Moro tower whenever you need one. Staff very friendly and helpful. Pools are fantastic and if you want the beach it's a short boat ride to the sand and surf. Only issue was the need to ask several times to have dishes from room service picked up. Other vacationers left them on the balcony and they stayed there for three days.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Nov 29, 2016
This is one of the most memorable trips the hotel is amazing we look forward to coming back.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great hotel in a great location

Posted Nov 27, 2016
The staff here make all the difference. They know what over-the-top customer service means and it is amazing.