Thank you for your feedback! We're thrilled to hear that you enjoyed your stay with us in Mazatlan. We take pride in providing excellent service and creating a welcoming atmosphere for our guests. We look forward to welcoming you back soon for another relaxing experience, and perhaps a round of golf! If you need any assistance in planning your next visit, feel free to reach out to us.

Hello dear Agripina Brenda, we are sorry that you had that bad experience during your stay, our hotel is focused on providing tranquility and comfort for the maximum rest of our guests, we are working on improving our services, we hope you will give us the opportunity to have you again and improve your experiences, greetings!

Thank you Oscar for your visit and rating your experience, your contribution helps us improve our service every day. We really hope to have you home again very soon.

We love that you enjoyed your stay, we would love to have you back with us

Gracias por compartir tus comentarios sobre tu reciente estancia en nuestro hotel. Nos alegra saber que disfrutaste del excelente trato de nuestro personal y que quedaste satisfecho con la experiencia culinaria proporcionada por nuestro chef.Lamentamos mucho escuchar que encontraste que nuestro hotel está desgastado y que necesita un mejor mantenimiento. Valoramos tus observaciones y queremos que sepas que estamos tomando medidas para abordar estos problemas y mejorar nuestras instalaciones.Tu opinión es muy importante para nosotros, ya que nos ayuda a identificar áreas de mejora y a garantizar que nuestros huéspedes tengan la mejor experiencia posible. Esperamos que nos des la oportunidad de recibirte nuevamente en el futuro para que puedas experimentar las mejoras que estamos implementando.Si hay algo más en lo que podamos ayudarte, no dudes en ponerte en contacto con nosotros.

Gracias por tomarte el tiempo de compartir tu experiencia con nosotros. Nos alegra mucho saber que disfrutaste de tu estadía y que en general tu experiencia fue positiva.Valoramos mucho tus comentarios y tu calificación. Estamos comprometidos a ofrecer la mejor experiencia posible a nuestros huéspedes, y tus observaciones nos ayudan a identificar áreas en las que podemos mejorar.Esperamos que nos des la oportunidad de recibirte nuevamente en el futuro y demostrarte que estamos comprometidos a brindar una experiencia aún mejor en tu próxima visita.Gracias por elegirnos como tu destino de hospedaje. Si hay algo en lo que podamos ayudarte, no dudes en ponerte en contacto con nosotros.Saludos cordiales

It's great to know that you enjoyed your stay and that you found our hotel to be an ideal place for a quiet and romantic getaway, especially if you like golf. We appreciate your kind words and hope to welcome you again in the future for another wonderful experience. If you need anything else, don't hesitate to contact us. Thank you for choosing us!

We very much appreciate that you have shared your experience with us. We are glad to know that you enjoyed our stunning ocean views and sunsets. We are sorry that you experienced some inconvenience during your stay and we apologize for any inconvenience this may have caused you.We take seriously your feedback about areas you felt we need to improve, such as the efficiency of service in our restaurants and the lack of in-room amenities such as a coffee maker. We are taking steps to address these issues and ensure future stays are more satisfactory for our guests.Regarding pet fees and cash deposits, we understand your concerns and are reviewing them internally to ensure they are fair and aligned with our guests' expectations.We appreciate your detailed feedback as it helps us identify areas for improvement and ensure our services meet our guests' expectations. We hope you give us the opportunity to welcome you back in the future so you can experience the improvements we are making.

Lamentamos mucho escuchar que tuviste problemas con el agua caliente durante tu estancia. Entendemos lo inconveniente que puede ser esta situación y te pedimos disculpas por cualquier molestia que haya causado.Nos tomamos muy en serio tus comentarios y estamos investigando lo sucedido para asegurarnos de que este problema se aborde de manera inmediata y que no vuelva a ocurrir en el futuro.Esperamos que nos des la oportunidad de recibirte nuevamente y demostrarte que hemos tomado medidas para mejorar nuestra calidad de servicio.Gracias por tu comprensión y por compartir tu experiencia con nosotros.

My DearI would like to express our sincerest apologies for the experience you had during your stay at our hotel.We are deeply sorry for any inconvenience you have experienced regarding maintenance and understand how important it is for you to enjoy a comfortable and smooth stay.We understand that maintenance is a crucial aspect of ensuring the well-being of our guests, and we are working diligently to improve our processes to ensure that situations like yours are not repeated in the future.We sincerely appreciate your comment and the opportunity to correct any unsatisfactory aspects of your stay.We hope to have the opportunity to welcome you again to offer you an exceptional experience.

Dear Dennis,We want to express our sincere gratitude for granting us the perfect score of 5 during your recent stay at our hotel. It is an honor for us to know that you fully enjoyed your experience and that we were able to meet all your expectations.Your positive feedback is the greatest reward for our team, who works diligently to ensure that each visit is special and memorable. We value your preference and hope to have the privilege of welcoming you again in the future.We look forward to seeing you again soon!

Dear LisaThank you for sharing your feedback about your recent stay at our hotel. We sincerely apologize for the challenges you encountered during your visit, and we are genuinely sorry that we did not meet your expectations. We take your concerns seriously, and we are actively addressing the issues you mentioned regarding cleanliness in the room. This is certainly not the standard we aim to uphold, and we are committed to taking corrective measures to ensure a more comfortable and enjoyable experience for our guests.We appreciate your honesty, and we hope you might consider giving us another chance in the future to demonstrate the improvements we are making based on your feedback. If there's anything more you would like to share or discuss, please feel free to reach out to us directly.Thank you for bringing these issues to our attention, and we sincerely apologize for any inconvenience caused.Best regards,

Dear MiguelWe are sincerely sorry to hear about your disappointing experience during your recent stay at our hotel. Your feedback is of great concern to us, and we want to extend our sincerest apologies for falling short of your expectations. Please be assured that we take your comments seriously, and we are actively addressing this issue with our team to ensure that such lapses in service are rectified. We would appreciate the opportunity to discuss your concerns further and learn more about the specific aspects, please feel free to contact us directly. Your insights are invaluable, and we are committed to making the necessary improvements to ensure a better experience for our guests in the future and we hope to have the chance to regain your trust in the future.Kind regards,

Dear CesarThank you for taking the time to share your thoughts on your recent stay at our hotel. We greatly appreciate your feedback, as it helps us continually improve our services. We're delighted to hear that your overall experience was great. However, we apologize for any disappointment you may have encountered at La Paloma restaurant. We take your comments seriously and will address this issue to ensure a better dining experience for our guests. Your feedback encourages us to maintain and enhance the quality of our offerings.We value your patronage and hope to have the opportunity to welcome you back in the future. Thank you for choosing our hotel.Best Regards

Dear Cesar,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your honest review and are pleased to hear that overall, you found your experience comfortable.We apologize for any inconvenience you may have experienced with the internet speed. Please be assured that we take your comments seriously, and we will look into ways to improve this aspect of our service.We would love to have you again with usBest regards,

Dear Carmen,Thank you so much for taking the time to share your positive feedback! We're delighted to hear that you enjoyed your stay with us at Las Villas Hotel. Providing exceptional experiences for our guests is our top priority, and knowing that we succeeded in making your visit memorable is truly rewarding.We look forward to the pleasure of welcoming you back in the future and providing another outstanding experience. If there's anything more we can do for you or any specific preferences you have for your next stay, please feel free to let us know.Thank you once again for choosing Las Villas & Golf By Estrella del Mar and for sharing your wonderful experience!Warm regards,

Estimado JorgeQueremos expresar nuestro más sincero agradecimiento por habernos elegido para su estancia. Nos alegra saber que disfrutó de nuestros servicios y comodidades durante su estadía. Esperamos tener la oportunidad de recibirle nuevamente y brindarle otra experiencia inolvidable."

Dear, RichardThank you so much for taking the time to share your positive feedback with us. We're absolutely thrilled to hear that you found our staff to be very friendly and the service to be great during your stay.Your feedback means a lot to us, and it serves as a great source of motivation for our team to continue providing top-notch service. We genuinely look forward to having the pleasure of hosting you again and ensuring your next visit is just as fantastic.If there's anything specific you enjoyed about your stay or if you have any suggestions for improvement, please feel free to share. Your insights are invaluable to us.Hope to see you soon!

Estimada, DoraGracias por tomarse el tiempo para compartir sus comentarios con nosotros. Lamentamos mucho su experiencia y nos gustaría extender nuestras más sinceras disculpas por cualquier inconveniente que haya podido encontrar durante su estadía.Brindar un excelente servicio al cliente es nuestra principal prioridad y lamentamos no haberlo logrado durante su estadíaSus comentarios son verdaderamente valiosos y estamos trabajando para abordar los problemas para mejorar la experiencia de nuestros huéspedes.Esperamos que nos brinde otra oportunidad de servirle mejor en el futuro.Una vez más, muchas gracias por sus comentarios y le deseamos un excelente día.

Hello, RomanWe really appreciate you taking the time to write such nice comments.We are very grateful that you and your family chose Las Villas Hotel Boutique by Estrella del Mar for your stay.It is very rewarding to know you enjoyed our services and amenities during your stay.Your satisfaction is our priority and your opinion helps us to continually improve our services.We hope to have the opportunity to welcome you again at Las Villas Hotel Boutique and provide you with another unforgettable experience.

"Estimado Alfonso,En nombre de todo nuestro equipo, quiero expresar mi más sincero agradecimiento, nos alegra mucho saber que disfrutaste de tus vacaciones en esta tu casa.Nos esforzamos cada día para ofrecer a nuestros huéspedes una experiencia inolvidable, y tus palabras positivas nos llenan de satisfacción y nos impulsan a seguir mejorando.Esperamos tener el placer de recibirte nuevamente en un futuro cercano y brindarte otra estancia placentera en las Villas Hotel Boutique.Con aprecio,"

Estimado Victor, esperamos que te encuentres muy bien, apreciamos el tiempo brindado para compartir tu experiencia con nosotros. Lamento mucho que tu visita reciente no haya sido la esperada. Tus comentarios son muy importantes para nosotros por lo que nos gustaría conocer mas sobre tu experiencia con nosotros,sin duda alguna, tomaremos en consideración tus comentarios para mejorar nuestro servicio. Esperamos que nos brindes la oportunidad de recibirlo de nuevo en esta su casa. Saludos cordiales,

Dear DavidOn behalf of our entire team at, I wanted to extend a heartfelt thank you for the review you shared about your recent stay with us. Im glad to hear that you had a relaxing and quiet experience at the resort, and that you enjoyed the beautiful beach. Finding a tranquil and peaceful environment can greatly enhance a vacation. We take great pride in our facilities and services, and it's fantastic to hear that you found them amazing. Your valuable feedback encourages us to keep up the good work.Once again, thank you for taking the time to share your positive thoughts, and we look forward to welcoming you back for another delightful stay in the future.With warm regards,

Estimada Maria Santos, me gustaría expresar mi sincero agradecimiento por tu amable y positivo comentarioNada nos complace más que saber que el servicio y las instalaciones de Las Villas Hotel Boutique han dejado una impresión positiva, esperamos el volver a tenerlos de nueva cuenta en esta tu casa muy pronto.

Dear, TeresaWe want to express our most sincere gratitude for choosing Las Villas Hotel Boutique for your stay. We are glad to know that you enjoyed our services and amenities during your stay. Your satisfaction is our priority, and your opinion helps us to continually improve our services. We hope to have the opportunity to welcome you again at Las Villas Hotel Boutique and provide you with another unforgettable experience.

Dear Treion,We would like to extend our heartfelt gratitude for taking the time to share your feedback about your recent stay at our hotel. We are thrilled to hear that you had a memorable experience, and we sincerely appreciate your kind words.It brings us great joy to know that you enjoyed our prime beachfront location. We are delighted to be so close to the beach, and we are glad that it added to the enjoyment of your stay.We are especially grateful for your compliments about our staff. We take immense pride in our team members, and we are delighted to hear that they were able to assist you and provide you with excellent service. Your kind words will be shared with them, and we know that it will serve as motivation for them to continue going above and beyond for our guests.Thank you once again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future for another fantastic stay.If there is anything we can do to make your next visit even more remarkable, please do not hesitate to let us know.With warm regards,

Dear David,Thank you so much for your wonderful feedback about our hotel. We are thrilled to hear that our property has become your favorite place to relax and unwind.We take pride in providing a serene and peaceful environment that allows our guests to feel like they are miles away from the noise.Your kind words inspire us to continue delivering the best possible experience for our guests. We truly appreciate your loyalty and the time you took to share your positive impressions.We can't wait to welcome you back for another fantastic stay. If there's anything we can do to make your future visits even more enjoyable, please do not hesitate to let us know.Warm regards,

Dear MariaWe hope this message finds you well. On behalf of our entire team at, I wanted to extend a heartfelt thank you for the review you shared about your recent stay with us.We take great pride in our facilities and services, and it's fantastic to hear that you found them amazing. Your valuable feedback encourages us to keep up the good work.Once again, thank you for taking the time to share your positive thoughts, and we look forward to welcoming you back for another delightful stay in the future.With warm regards,

Dear Ismael,We would like to extend our heartfelt gratitude for the wonderful feedback you provided regarding your stay at our hotel. We are delighted to hear that you found our resort to be a perfect getaway, allowing you to escape from it all and experience a true haven of relaxation.It brings us immense joy to know that you enjoyed the facilities during your time with us. Our team works diligently to create a welcoming and memorable experience for all our guests, and we are thrilled to have succeeded in making you feel comfortable and cared for throughout your entire stay.At Las Villas Hotel Boutique, we strive to offer top-notch on-site services to ensure that each moment of your visit is filled with warmth and hospitality. Your kind words motivate us to continue providing the best possible service to our cherished guests like you.We sincerely appreciate you taking the time to share your positive impressions, as it serves as a great encouragement for our entire team. We are committed to maintaining the highest standards and creating lasting memories for everyone who chooses to stay with us.We would be absolutely thrilled to welcome you back for another amazing experience whenever your future travels bring you our way.Warm regards,

Estimada Liliana,Esperamos que te encuentres muy bien, apreciamos el tiempo brindado para compartir tu experiencia con nosotros. Lamento mucho que tu visita reciente no haya sido la esperada. Tus comentarios son muy importantes para nosotros por lo que nos gustaría conocer mas sobre tu experiencia con nosotros,sin duda alguna, tomaremos en consideración tus comentarios para mejorar nuestro servicio.Esperamos que nos brindes la oportunidad de recibirlo de nuevo en esta su casa.Saludos cordiales,

Dear ManonThank you so much for taking the time to share your feedback about your recent stay at Las Villas Hotel & Golf by Estrella del Mar. We are thrilled to hear that you had an absolutely incredible experience.It brings us immense joy to know that our staff greeted you with warmth and made you feel like a VIP guest from the moment you arrived. It's wonderful to hear that you enjoyed our top-notch amenities and that the pool area became your favorite spot. We strive to provide a memorable experience for our guests, and we're glad that we could contribute to your overall enjoyment. Your feedback is valuable to us we can't wait to welcome you back to Las Villas Hotel & Golf. We look forward to creating more incredible memories with you.Warm regards,

Dear Luis, allow me to thank you for taking your time to share your review. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. I am glad to know that you had a nice experience and our service did please you. I look forward to having the opportunity of serving you again.

Dear Juan, allow me to thank you for taking your time to share your review. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. I am glad to know that you had a nice experience and our service did please you. I look forward to having the opportunity of serving you again.

Estimada Carmen,Queremos expresar nuestro más sincero agradecimiento por haber elegido Las Villas Hotel Boutique para su estancia. Nos alegra saber que disfrutó de nuestros servicios y comodidades durante su estadía. Su satisfacción es nuestra prioridad, y su opinión nos ayuda a mejorar continuamente nuestros servicios. Esperamos tener la oportunidad de recibirle nuevamente en Las Villas Hotel Boutique y brindarle otra experiencia inolvidable.Con nuestros mejores deseos,

Estimado Diedrich Agradecemos el habernos elegido como sus anfitriones durante sus recientes vacaciones; permítanos también agradecerle por haberse tomado el tiempo en compartir con nosotros sus valiosos comentarios.Esperamos volver a tener el placer de darle la bienvenida nuevamente en esta su casa

Estimado Fernando lamentamos el no cumplir al 100% sus expectativas durante su reciente visita, sus comentarios son muy importantes para nosotros. Creemos que siempre hay espacio para mejorar y siempre consideramos los comentarios de nuestros huéspedes como la fuente más confiable Esperamos el poder volverlos a tener muy pronto en esta su casa.

Dear Ruben, allow me to thank you for taking your time to share your review. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. I am glad to know that you had a nice experience and our service did please you. I look forward to having the opportunity of serving you again.

Estimada Ana Leticia,Agradecemos los comentarios que nos hace llegar, nuestro compromiso es el brindar el mejor de los recuerdos a nuestros huéspedes. Lamentamos mucho que su experiencia no haya sido la que usted esperaba, contamos con el privilegio de contar con playa virgen privada en donde se pueden ver los mejores atardeceres de Mazatlán. Valoramos inmensamente sus comentarios como la única forma de mejorar nuestros servicios y alinearnos con las necesidades de los huéspedes, por lo que les comparto al departamento de transportación nuestras áreas de oportunidad para toma de acción. Esperamos pueda visitarnos pronto para que le podamos brindar un servicio extraordinario en esta su casa.Cordialmente

Dear Jose, I am truly sorry to here that we did not reach your expectations, please accept our most sincere apologies. It is important to let you know that we are working to improve our services for our guest, I would like to get in touch with you to get a better feedback, I look forward to having the opportunity of serving you as you deserve.

Dear Angelynn , I am truly sorry to here that we did not reach your expectations, please accept our most sincere apologies. It is important to let you know that we are working to improve our services for our guest, I would like to get in touch with you to get a better feedback, I look forward to having the opportunity to serve you as you deserve.Best regards

Dear Glenn,First I would like to apologize for not meeting his expectations. Your feedback helps us improve so we can provide you with better experiences. I hope you can give us the opportunity to serve you better in the future.

Dear Sara,I am truly sorry to here that we did not reach your expectations, please accept our most sincere apologies. It is important to let you know that we are working to improve our services for our guest, I would like to get in touch with you to get a better feedback, I look forward to having the opportunity to serve you as you deserve.Best regards

Hi Becky Lynn, I want to thank you for sharing your experience it is always encouraging to hear positive feedback, particularly when it comes from our travelers. We hope to welcome you again soon.

Dear Lorena, I would like to thank you for taking the time to share your feedback. I am glad to know that you had a nice experience and our service did please you. I look forward to having the opportunity of serving you again and we hipe you can stay more time with us so you can live the beaty of our development.

Estimada Claudia, Es para mí un gusto poder agradecerle por haber dedicado parte de su tiempo para hacernos llegar su opinión. Nos complace el saber que sus expectativas fueron logradas durante su visita a esta su casa, nuestra misión es lograr la satisfacción total de nuestros huéspedes.Esperamos recibirle de nuevo en esta su casa, nos vemos pronto.