Outdoor pool, open 9 AM to 9 PM, sun loungers

Reviews of Hotel Playa Bonita

2.5 out of 5
Hotel Playa Bonita
Av. Playa Gaviotas No. 27, Zona Dorada, Mazatlán, SIN

Reviews

7.0

Good

Rating 10 - Excellent. 44 out of 178 reviews" "
Rating 8 - Good. 50 out of 178 reviews" "
Rating 6 - Okay. 42 out of 178 reviews" "
Rating 4 - Poor. 25 out of 178 reviews" "
Rating 2 - Terrible. 17 out of 178 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dean, covina

Stayed 11 nights in Feb 2024

2/10 Terrible

Margarita

Stayed 1 night in Jan 2024

8/10 Good

Valerie Jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful Only issue we had was sometimes no hot water. Only cool or tepid most of the time. All else was wonderful
Stayed 28 nights in Jan 2023
Response from Alex on Mar 22, 2023
Thank you so much for the comments. We take them into account.

2/10 Terrible

Sonia

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
the light fell off the roof in the bathroom and they never came to fix it, you had to give a deposit for the controller for the tv and the AC. The elevators didn't work so you had to walk up the stairs. you were able to hear all the noise from the out side. the only good thing was the view from the room.
Stayed 1 night in May 2022
Response from Reservaciones on May 10, 2022
Good afternoon We appreciate your comments and we will follow up with management, to improve our hotel, service and facilities

8/10 Good

Marco

Stayed 1 night in Dec 2021
Response from Reservaciones on Jan 19, 2022
Buenas tardes Agradecemos su tiempo en calificar nuestros servicios e instalaciones y hemos pasado su calificación y comentarios a Gerencia para que lo tomen en cuenta y mejorar esos aspectos que hacen la diferencia

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. thank you for allowing us to stay even though we missed our flight and arrived the next day!!
Stayed 3 nights in Jul 2021
Response from Reservations on Jul 19, 2021
We appreciate your time in rating our services and facilities and we will be happy to host you again at our property and that you recommend us.

4/10 Poor

Verified traveler

Stayed 2 nights in Jul 2021
Response from Reservations on Jul 19, 2021
We appreciate your time in rating our services and facilities and we will be happy to host you again at our property and that you recommend us.

6/10 Okay

Maria Isela

Traveled with family
Disliked: Property conditions & facilities, room comfort
The rooms not bad they’re okay but the
Stayed 4 nights in May 2021
Response from Aranzazu Kuri on May 12, 2021
We appreciate your comments and we will follow up with management, to improve our hotel, service and facilities

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great place
This hotel is in the golden district across the street from the beach. Lots to see and do there.
Stayed 6 nights in Feb 2021
Response from Daniel Valencia on Feb 18, 2021
Mr Tom We appreciate your comments and we hope to have the opportunity to host you again and we beg recomen us at your friends

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as advertised. Terrible.
Numerous significant factual representations made in the advertised room details turned out to be false. The structure is literally crumbling, and the pummeling noise at all hours makes relaxation (and sleep) impossible. I left to go stay elsewhere. Useless WiFi, no toiletries, reeking cigarette smell, and they tag you with a mandatory 24-hour wristband like cattle. Rude employees also. Not a single enjoyable moment at this falsely advertised dump.
Stayed 4 nights in Jan 2021
Response from Daniel Valencia on Feb 18, 2021
We appreciate your comments and we will follow up with management, to improve our hotel, service and facilities

10/10 Excellent

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Mar 2020

10/10 Excellent

Elvis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would go back...
Great location not in the middle of it all but right outside. Few minute walk from Mazatlán sign. Many night clubs to go to. Beach to swim at minte walk. 2 Pool tables also...
Stayed 1 night in Feb 2020
Response from Reservaciones on Feb 24, 2020
Buenas tardes estimado Elvis; En el Hotel Jacarandas, estamos muy agradecido de haber recibido sus comentarios los cuales son muy importante para nosotros para poder seguir mejorando en nuestros servicios y atención. Estamos muy contentos de haber conseguido que su estancia haya sido agradable. Nos despedimos de usted esperando recibirlo nuevamente.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like about the phone, i needed to go to the main desk to make one phone call.. And there were a few ants next to my bed
Stayed 4 nights in Jan 2020
Response from Reservaciones on Feb 21, 2020
Good morning; We greatly appreciate your comments, each of them helps us to improve more in quality of service, facilities and attention. We have worked the incident with the ants. We send you a cordial greeting.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good music in bar & GREAT CORN SOUP & good drinks
Stayed 1 night in Mar 2019
Response from Daniel V on May 3, 2019
Buenos días Agradecemos su tiempo en calificar nuestros servicios e instalaciones y nos dará gusto nuevamente hospedarlo en nuestra propiedad

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The people were very helpful . Friendly. The hotel its way to old and in need to upgrades . Pool was very very cold
Stayed 11 nights in Feb 2019
Response from Daniel V on Mar 29, 2019
We appreciate your comments and we hope to have the opportunity to host you again and that we recommend

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Overall it was a good experience and did not have any problems
Stayed 3 nights in Feb 2019
Response from Daniel V on Mar 5, 2019
We appreciate your comments and we hope to have the opportunity to host you again and that we recommend

8/10 Good

Wally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the golden zone
Stayed 6 nights in Feb 2019
Response from Daniel V on Mar 5, 2019
We appreciate your comments and we hope to have the opportunity to host you again and that we recommend

10/10 Excellent

Verified traveler

The place is beautiful the service was phenomenal it was perfect i had no problems checking in our room had a balcony that faced the beach it was perfect!
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Stayed 2 nights in Nov 2018

8/10 Good

Wally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location ,hotel clean ,resteraunt good , A little loud on the weekends ,lots of traffic and partying on the road in front of the hotel. I found the wifi weak in my room,overall it was a good experience,
Stayed 4 nights in Oct 2018

6/10 Okay

Terri, Overland Park, KS

When I checked in I was never given a wristband and the front desk lady that checked me in was rude and in a hurry. We were stopped on our fourth day there by security because we didn’t have a wristband so was finally given one at that time. There were tiny ants everywhere. It was ridiculous. The only positive is the maid service did a great job. Probably will not stay here again when I return to Mazatlán.
Stayed 4 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

10/10 Excellent

Jazmin, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Near the beach.Great location and customer service
Overall great experience. Cons:Beds and pillows were uncomfortable-bed is too hard and pillows are flat. Came home with severe back pain. Pros:Good customer service!! Great location!!
Stayed 4 nights in Mar 2018

2/10 Terrible

anonymous

Disliked: Staff & service, property conditions & facilities, room comfort
Would never stay there again!!!
Located near intersection of two major roads, carrying much noisy and fume-producing traffic, especially at night Located in heart of night party district with loud bands playing until dawn None of the employees speak fluent English, including the front desk personnel Lobby has no walls front to back, so cannot be heated, cooled, de-humidified, or shielded from street noise and fumes Designated smoking are at the pool end of the lobby allows wind to blow cigarette smoke through the entire lobby Lobby is the only place in the building that has Internet wifi and the connection is spotty Swimming pool is wedged between buildings, which prevents sunshine on it most of the day Only two, very small elevators, limited to four people each, frequently forcing people to wait Stainless steel elevators are in use so constantly, they can’t be cleaned regularly, so floor and walls are filthy Hotel rooms designed around a central ramp of exposed aggregate concrete, totally open for 10 floors, allowing echoing of hall noises (doors slamming, children shouting, elevator bells, loud talking, rolling supply carts over bumpy surface, etc.) On-site restaurant serves food produced in bulk, buffet style to feed the masses Hotel rents out blocks of rooms to high school students, who make a lot of noise and clog up common areas (pool, elevators).
Stayed 14 nights in Feb 2018

8/10 Good

Richard, Whittier CALI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
its right in the golden zone, lots of good places to eat, within walking
Stayed 3 nights in Feb 2018

6/10 Okay

Martha

Stayed 1 night in Dec 2017

6/10 Okay

Jo Anne, seattle

Liked: Cleanliness
No Wifi in any rooms
The hotel seems to be in the process of upgrading. My reservation was for a standard room, with ocean view. The first room hadn't been updated so the beds were hard, and yes the pillow had plastic cover, under the pillow case of course, my stay was to be for 21 days, there was only a closet, no dresser to put clothes in, there was no English channels and since there is no wifi I couldn't use my iPad to access my own entertainment. I will say that after one night I asked for a better room with better dresser options( I also was having a friend come for 10 days) & again no place for clothes, after my inquiry they did get a room that had been updated, better beds, pillows, a little more room for clothing. Also it's very loud and children seem to love running in the halls. But again most important NO wifi in any rooms...including suites!?
Stayed 22 nights in Oct 2017

8/10 Good

josephine, mazatlan mex

Liked: Cleanliness, room comfort
they need better customer service skills
it was ok
Stayed 1 night in Jul 2017

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great hotel in mazatlan! I will stay again and again!

6/10 Okay

Reyna , Alaska

Nice balcony with a view of the beach.
No problem check in or out. Charged 100 pesos deposit for tv remote. No internet in room! Could use a little updating in the bathroom. Has a tub but the water spigot has been removed and was yucky around the toilet base.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
ok at best
Close to the beach large spacious lobby with pool tables and fooseball Internet was spotty, tv sucked and there was no hot water Other than that it was great

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice, comfortable, and affordable hotel.
It was an good experience. I would stay there again.

6/10 Okay

Tim, St. Paul, MN

Liked: Staff & service
Okay hotel with good staff
The pool or the hot tub weren't heated, very cold making both unusable. It was a block off the beach so the name Playa Bonita (nice beach) wasn't true.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
wouldn't stay there unless I didn't have the budge
The hot water would not come out or it would take forever to come out the mattress underneath didn't seem very clean the bed was not comfortable as well as the pillows the room was OK did not consider a very good but the lobby and the entrance of the hotel is super nice or it would take forever to come out the mattress underneath didn't seem very clean the bed was not comfortable as well as the pillows the room was OK did not consider re-very good but the lobby and the entrance of the hotel is super nice.

6/10 Okay

Peter, Vancouver

Sleepless in Mazatlan
Place looks good and is ground 0 if your young and won't to party. Not so good if you won't a good quite nights sleep. Can't blame the hotel,I should have done my home work better.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

the raider

Liked: Cleanliness, staff & service, room comfort
great vacation
Good location, but bathroom not good, everything is around you

4/10 Poor

tamborillo

Liked: Cleanliness, staff & service
Disliked: Room comfort
good location and service
the only fault I have is that the Refer kept us awake for most of the night.

2/10 Terrible

David, Mazatlan

Disliked: Cleanliness, staff & service, room comfort
Noisiest hotel stay ever!!!
I was very unhappy with the hotel. The worst part was the noise levels. I was kept awake until 3am with loud music, loud guests, loud traffic noise! The wifi did not work and staff was too busy to give any assistance.I seriously considered asking for a refund. I have traveled extensively in Mexico and other international destinations and this was the worst place by far that I've stayed. Very disappointing!

10/10 Excellent

Omar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel cerca de la civilización
Stayed 2 nights in Feb 2024

4/10 Poor

Paulina

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Marry Coquis

Stayed 3 nights in Jan 2024

4/10 Poor

Martin

Traveled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
It’s a horrible place to stay, but it is located in a convenient location. Room’s smells really bad Bathrooms had like public toilets Hot water runs slow and almost tenplate (not hot at all) Dont expect to stay in a lovely place if you staying here 😅
Stayed 3 nights in Dec 2023

8/10 Good

Carlos

Stayed 2 nights in Oct 2023

6/10 Okay

Carlos

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Hotel Playa Bonita on Jul 10, 2023
Agradecemos el tiempo que se tomó en calificarnos.

8/10 Good

roberto

Liked: Cleanliness, property conditions & facilities
Muy bueno solo no hubo agua caliente
Stayed 3 nights in Jun 2023
Response from Hotel Playa Bonita on Jul 10, 2023
Agradecemos el tiempo que se tomó en calificarnos y tomamos nota de su comentario.

6/10 Okay

LUIS CUAUHTEMOC

Stayed 2 nights in Jun 2023
Response from Hotel Playa Bonita on Jul 10, 2023
Agradecemos el tiempo que se tomó en calificarnos.

8/10 Good

Shantal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Hotel Playa Bonita on Jul 10, 2023
Agradecemos el tiempo que se tomó en calificarnos.