5 outdoor pools, pool umbrellas, sun loungers
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Reviews of Hotel Playa Mazatlan

3 out of 5
Hotel Playa Mazatlan
Av. Playa Gaviotas 202, Mazatlán, SIN

Reviews

8.2

Very Good

Rating 10 - Excellent. 496 out of 1008 reviews" "
Rating 8 - Good. 267 out of 1008 reviews" "
Rating 6 - Okay. 120 out of 1008 reviews" "
Rating 4 - Poor. 70 out of 1008 reviews" "
Rating 2 - Terrible. 55 out of 1008 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

ericka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Apr 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Rosa Eliana

Traveled with group
Disliked: Staff & service
The staff was very rude, they didnt make me feel welcome, i wouldn't recommend this place, got charge for every little thing.
Stayed 4 nights in Apr 2024

6/10 Okay

tania

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Brian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Playa Mazatlan has its charm. The rooms were clean and the beds were very comfortable, but the bathrooms could definitely use some updating – the tiles felt old and there was mold in the shower ceiling that had been painted over. We had a beautiful oceanfront room with a large balcony, but unfortunately there was no minibar, so we didn't use it as much as we could have. The food was good, with a wide variety for breakfast and lunch, and dinner often had an extra restaurant option. We especially enjoyed the Fiesta Mexicana dinner show that was included in our all-inclusive package. The beach was lovely and clean, with plenty of palapas for shade. However, the provided chairs were very uncomfortable. The all-inclusive drinks were a bit of a letdown. They were served in small plastic cups that gave everything a bit of an off-taste, and the beer selection was limited. Thankfully, drinks at the specialty restaurants were much better. The staff was friendly overall, though some spoke limited English. One frustrating aspect was having to pay for a day pass to use the pool area after checking out at 11 am, even though we had a few hours to wait before our airport departure. Overall, Hotel Playa Mazatlan is a good value, but just be aware of the potential drawbacks, like the outdated bathrooms and some inconveniences with the all-inclusive amenities.
Stayed 7 nights in Apr 2024

10/10 Excellent

Jeffrey

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Playa Mazatlán is a safe and comfortable environment. The staff is very competent and friendly, and we were treated with dignity and respect. We really enjoyed our stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Jacqueline, Calgary

Liked: Staff & service, amenities, property conditions & facilities
Fabulous beach front property wirh amazing staff!
Stayed 1 night in Apr 2024
Response from Jose Eduardo on Apr 13, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

10/10 Excellent

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Food was varied and authentic. Hospitable staff. Would definitely recommend and stay again. Rooms do show their age a bit and can be noisy if that would be a bother.
Stayed 7 nights in Apr 2024
Response from Jose Eduardo on Apr 13, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Jose Eduardo on Apr 13, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
This property was a great place to stay. Had history and was well maintained. Staff was amazing and very friendly! Food was delicious. We will definitely come back to stay!
Stayed 6 nights in Apr 2024
Response from Jose Eduardo on Apr 13, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

2/10 Terrible

Chris

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Men are not allowed to wear tank tops in the beachside buffet restaurant when women can wear bikinis, strapless dresses, and barely any clothes. There were more (very loud) children than adults. Finally, the food was not good. The quality relative to the price was not worth it. The hotel is outdated and the management staff is the most unaccommodating of any hotel anywhere. A Holiday Inn has better service. I highly recommend The Palms Resort as an alternative. Don’t waste your money on the All-Inclusive (unless you’re an alcoholic) package as it is not worth half the price. The bar staff was wonderful. The location is great. The food at Casa Roberto was acceptable. I will never stay here again and recommend that you do not either!
Stayed 4 nights in Apr 2024
Response from Jose Eduardo on Apr 13, 2024
Dear guest, We appreciate your rating and comment, and we are very sorry that we did not meet your expectations; a sincere apology for the inconvenience and we will be sharing it with the Management to improve our areas of opportunity; I hope we have the opportunity to serve you again soon.

4/10 Poor

Joanna, Sparks

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My husband and I stayed one night when we first arrived to Mazatlan, we checked out at 11. We asked if we could stay in the beach area, as our transportation to Durango was not until 3pm. Hanging out in the beach, a security guard approached us and treated us like criminals. I understand the hotel protocol is that if you check out you can no longer hang out in the premises, however the way we were treated was very degrading especially in front of other people. We had a second reservation in that same hotel on April 1-7 and I explained that to the security guard, he did not care. I was so determined to cancel that second reservation, however I would not be fully refunded so I kept it. I will never sty in that hotel nor refer anyone to stay there. I did speak with management, but nothing changed. The majority of their staff is extremely rude and have poor customer service!
Stayed 6 nights in Apr 2024

10/10 Excellent

Anuradha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great room, food and service
Stayed 6 nights in Mar 2024
Response from Jose Eduardo on Apr 13, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

4/10 Poor

Sylvia

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The main problem is the food. The food was not hot, which in turn led to terrible stomach problems for all 4 of us throughout the trip... we have since been diagnosed with E.Coli contamination.The water in the shower wasn't hot, the jacuzzi wasn't hot, and the pools were very cold (which is fine in the summer, but too cold in March). The bands on the beach were extremely loud and played for most of the day, in addition to local vendors walking the beach during the day. The room was very basic.The beach itself was very nice and the staff was friendly.
Stayed 6 nights in Mar 2024
Response from Jose Eduardo on Apr 6, 2024
Dear guest, We appreciate your rating and comment, and we are very sorry that we did not meet your expectations; a sincere apology for the inconvenience and we will be sharing it with the Management to improve our areas of opportunity; I hope we have the opportunity to serve you again soon.

10/10 Excellent

Josie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jose Eduardo on Apr 6, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

8/10 Good

Keith

Stayed 4 nights in Jan 2024
Response from Jose Eduardo on Apr 6, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think this was our 9th time staying at Hotel Playa. It gets better each time we visit. We had outstanding service no matter where we were, but I just wanted to mention a few of them: Julio Hugo Ivan Leopoldo (hopefully I got that right) Cristopher Christian They made out stay extra special! Can't wait until next year!
Stayed 6 nights in Mar 2024
Response from Jose Eduardo on Apr 6, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Jose Eduardo on Apr 6, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

10/10 Excellent

Vianey

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were extremely polite, we upgraded to the all inclusive totally worth it!! They made special accomodations which I will be firever grateful and most definately returning!
Stayed 4 nights in Mar 2024
Response from Jose Eduardo on Apr 6, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food staff hotel were awesome! The bands on the beach ... not so much, very obnoxious!
Stayed 6 nights in Mar 2024
Response from Jose Eduardo on Mar 30, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

8/10 Good

Willard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach is great here.
Stayed 1 night in Mar 2024
Response from Jose Eduardo on Mar 30, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

10/10 Excellent

Luz

Stayed 2 nights in Mar 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to take children but it is not quiet. A good place for large parties and partying in general. Restaurants were excellent
Stayed 5 nights in Mar 2024
Response from Jose Eduardo on Mar 30, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

10/10 Excellent

Joanna, Sparks

Stayed 1 night in Mar 2024
Response from Jose Eduardo on Apr 13, 2024
Estimado Huésped. Gracias por su calificación y el tiempo que utilizo para compartirlo, nos llena de satisfaccion haber alcanzado sus expectativas; Nuestro personal se capacita constantemente para ofrecer experiencias unicas e inolvidables,esperamos volver a verlo muy pronto.será un placer volver a tenerlo hospedado con nosotros.

8/10 Good

Anthony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We enjoyed our time at the hotel. We liked the fact that there are many pools, and more than half of them are warmed. For a stay in March it's a must to stay at a hotel with heated pools. We did the all inclusive package, and we feel like the hotel does not provide enough open times to get a bite to eat throughout the day, but during the times that they want you to eat there are many restaurant options available. The area surrounding the hotel is ideal with many shopping options, and restaurants if you choose to eat off the property. An ideal option if it's cheaper would be to bypass the all inclusive option and eat at the surrounding restaurants.
Stayed 2 nights in Mar 2024
Response from Jose Eduardo on Mar 22, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

10/10 Excellent

Gerardo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and friendly staff. Great location close to shopping food options.
Stayed 4 nights in Jan 2024
Response from Jose Eduardo on Mar 22, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

8/10 Good

Leticia, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jose Eduardo on Mar 22, 2024
Estimado Huésped. Gracias por su calificación y el tiempo que utilizo para compartirlo, nos llena de satisfaccion haber alcanzado sus expectativas; Nuestro personal se capacita constantemente para ofrecer experiencias unicas e inolvidables,esperamos volver a verlo muy pronto.será un placer volver a tenerlo hospedado con nosotros.

10/10 Excellent

Antonio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled with a total of 8 people and we all had only great things to say about this place. Very clean and all the staff we encountered were very friendly. Multiple options for food. If loud music is not for you, this hotel is not for you. 2 of the 8 guests were under 4 years old but the loud music was not an issue for them. Beach access was great and very close to the malecón. Beer on tap options were Indio and Tecate light. I felt no need to make a reservation at the restaurants on site because the buffet options were plenty. Already booked my next stay in a few months.
Stayed 2 nights in Mar 2024
Response from Jose Eduardo on Mar 22, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Beach access; Dining and Cabana staff were thorough. Walkable to shopping and local establishments; MAZATLAN letters too; Great options for food on and off property. Taxi, red truck, and Pulmonia options just out the front door. Felt safe; great sunsets and great weather; Mexican Show with traditional state dances, songs, and mariachi band were fabulous. Cons--Towel Thieves (we were charges 250 pesos per towel) since we did not have the towel cards to return at check out; Volume of Beach bands (sometimes 5 were playing at a time) starting after lunch until after sunset; Vendors allowed on the resort side of the rope barrier to peddler their wares; beggars allowed on the resort side of the rope barrier to ask for money; beds had plastic liners under sheets that made noise everytime you rolled over
Stayed 7 nights in Mar 2024
Response from Jose Eduardo on Mar 22, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

4/10 Poor

michael robert

Traveled with family
The Hotel Playa Mazatlan was very clean, very comfortable and the staff were beyond helpful. My issue and the reason I will never go back there and not recommend the hotel to anyone was the noise. Bands made up of trumpets, trombones, tubas and worst of all base drums played constantly right in front of the hotel. Four people would pay the band to play and hundreds of hotel guest had to listen to it constantly. A couple of times we had three bands playing different songs on the beach right in front of the hotel at the same time. Never again!
Stayed 7 nights in Mar 2024
Response from Jose Eduardo on Mar 22, 2024
Dear guest, We appreciate your rating and comment, and we are very sorry that we did not meet your expectations; a sincere apology for the inconvenience and we will be sharing it with the Management to improve our areas of opportunity; I hope we have the opportunity to serve you again soon.

2/10 Terrible

Rafael

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Poor customer service and not friendly
Stayed 2 nights in Mar 2024
Response from Jose Eduardo on Mar 16, 2024
Dear guest, We appreciate your rating and comment, and we are very sorry that we did not meet your expectations; a sincere apology for the inconvenience and we will be sharing it with the Management to improve our areas of opportunity; I hope we have the opportunity to serve you again soon.

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jose Eduardo on Mar 16, 2024
Estimado Huésped. Gracias por su calificación y el tiempo que utilizo para compartirlo, nos llena de satisfaccion haber alcanzado sus expectativas; Nuestro personal se capacita constantemente para ofrecer experiencias unicas e inolvidables,esperamos volver a verlo muy pronto.será un placer volver a tenerlo hospedado con nosotros.

6/10 Okay

Lynnette

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our 2 week stay at the hotel Playa Mazatlan…but the bands on the beach were another story. On a couple of daily occasions, we counted 11 different bands. Every single day from approximately 12:15pm - 10:30pm they played non stop. Most days, at times, there were 2-3 bands all at the same time, all playing different songs, within 100’ of each other & only 30’ from us. We couldn’t even have a conversation or hear the ocean or the birds all afternoon & into the evening. Most nights the lovely supper entertainment was drown out by all their playing as well. The noise level was horrible & inescapable, from lunchtime til we retired in the evening. That was our only disappointment.
Stayed 14 nights in Feb 2024
Response from Jose Eduardo on Mar 16, 2024
Dear guest, We appreciate your rating and comment, and we are very sorry that we did not meet your expectations; a sincere apology for the inconvenience and we will be sharing it with the Management to improve our areas of opportunity; I hope we have the opportunity to serve you again soon.

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the atmosphere of the hotel. You can get the Banda at the beach, buy snacks, souvenirs and staff is really friendly. My only suggestion is improving food quality at the snack bar.
Stayed 3 nights in Mar 2024
Response from Jose Eduardo on Mar 16, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

6/10 Okay

Lori

Traveled with family
We could not get service for drinks and could not order food
Stayed 7 nights in Feb 2024
Response from Jose Eduardo on Mar 16, 2024
Dear guest, We appreciate your rating and comment, and we are very sorry that we did not meet your expectations; a sincere apology for the inconvenience and we will be sharing it with the Management to improve our areas of opportunity; I hope we have the opportunity to serve you again soon.

2/10 Terrible

Maria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
To old
Stayed 6 nights in Jan 2024
Response from Jose Eduardo on Mar 16, 2024
Dear guest, We appreciate your rating and comment, and we are very sorry that we did not meet your expectations; a sincere apology for the inconvenience and we will be sharing it with the Management to improve our areas of opportunity; I hope we have the opportunity to serve you again soon.

8/10 Good

Juan, El Paso

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good stay overall, friendliness was tough with employees.
Stayed 3 nights in Mar 2024
Response from Jose Eduardo on Mar 16, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort, right on the ocean, lots of shops and dining options within walking distance. Rooms were large and very clean, we will definitely be back!
Stayed 7 nights in Mar 2024
Response from Jose Eduardo on Mar 11, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Jose Eduardo on Mar 11, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

4/10 Poor

Veronica

Traveled with partner
Disliked: Staff & service
Noisy
Stayed 2 nights in Mar 2024
Response from Jose Eduardo on Mar 8, 2024
Dear guest, We appreciate your rating and comment, and we are very sorry that we did not meet your expectations; a sincere apology for the inconvenience and we will be sharing it with the Management to improve our areas of opportunity; I hope we have the opportunity to serve you again soon.

4/10 Poor

Alberto

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Feb 2024
Response from Jose Eduardo on Mar 8, 2024
Dear guest, We appreciate your rating and comment, and we are very sorry that we did not meet your expectations; a sincere apology for the inconvenience and we will be sharing it with the Management to improve our areas of opportunity; I hope we have the opportunity to serve you again soon.

10/10 Excellent

Emanuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay would definitely come back again.
Stayed 4 nights in Feb 2024
Response from Jose Eduardo on Mar 2, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ultra helpful staff especially to non-Spanish speaking guests. Very safe. There’s always a way to get where you need to go. The buffet breakfast incredible.
Stayed 6 nights in Feb 2024
Response from Jose Eduardo on Mar 2, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

10/10 Excellent

Jamie L, Bonney Lake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a perfect location; all the staff was very friendly!
Stayed 6 nights in Feb 2024
Response from Jose Eduardo on Mar 2, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

10/10 Excellent

Abram

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 4 nights in Feb 2024
Response from Jose Eduardo on Mar 2, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

6/10 Okay

Oscar

Traveled with family and small children
Disliked: Staff & service
Did not like that it was overpacked with people.. some staff were rude. Did not like the fact that we couldn’t get late check out
Stayed 5 nights in Feb 2024
Response from Jose Eduardo on Feb 24, 2024
Dear guest, We appreciate your rating and comment, and we are very sorry that we did not meet your expectations; a sincere apology for the inconvenience and we will be sharing it with the Management to improve our areas of opportunity; I hope we have the opportunity to serve you again soon.

6/10 Okay

Oscar

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
We have stay here before and we had nothing but good times but this time it was crowded and the service was low quality some of the stuff were rud and like they did not want to be there.also we try to request a late check out since our flight was later in the afternoon and of course they had the room already book ., the times before wasn’t a problem , very disappointed on this hotel., time to look for new place to spend our family vacation
Stayed 4 nights in Feb 2024
Response from Jose Eduardo on Feb 24, 2024
Dear guest, We appreciate your rating and comment, and we are very sorry that we did not meet your expectations; a sincere apology for the inconvenience and we will be sharing it with the Management to improve our areas of opportunity; I hope we have the opportunity to serve you again soon.

10/10 Excellent

Daisy, Alexander

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! My son nedded medical attention and the doctor on call was very helpful he was there in 10 minutes on Christmas Day!!I highly recommend this place !!
Stayed 2 nights in Dec 2023
Response from Jose Eduardo on Feb 24, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

10/10 Excellent

Ausencio Gerardo Mendoza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Feb 2024
Response from Jose Eduardo on Feb 24, 2024
Dear guest. Thank you for your rating and the time you took to share it, we are pleased to have met your expectations; Our staff is constantly training to offer unique and unforgettable experiences, we hope to see you again very soon. It will be a pleasure to have you stay with us again

6/10 Okay

Elizabeth

Disliked: Property conditions & facilities
This property is old and dated. The food was not good and the property needs to be upgraded. The main pool is located in the middle of the site and not beach front. I would not stay here again.
Stayed 4 nights in Feb 2024
Response from Jose Eduardo on Feb 24, 2024
Dear guest, We appreciate your rating, and we are very sorry that we did not meet your expectations; a sincere apology for the inconvenience and we will be sharing it with the Management to improve our areas of opportunity; I hope we have the opportunity to serve you again soon.