Ratings based on 983 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from canada

Older Hotel on the beach, friendly staff good food

Posted Mar 24, 2017
Pros: Location
Cons: The room availability service at the Front Desk
Location: Again great location lots of shops and restaurants.
Nice hotel, friendly staff good food except the buffet food was usually not very hot.--luke warm. Typical Mexican hotel, we didn't quit get the room we booked so it was always " come see us tomorrow morning" even though there were lots of empty rooms that the maids and bellhops showed us, WE Don't Get It--why not satisfy the customer.
Comment from Hotel Management
Mar 24, 2017 by LANCE, Hotel Management
Dear valued guest We greatly apologize for the inconveniences mentioned, we will review your comments with management in the hopes of proventing any future missunderstandings. Thank you for also pointing out the good impression our food and staff members made on you. We are always happy to hear from our visitors. LTVient
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place!

Posted Mar 23, 2017
Great place to stay. Very friendly and helpful staff. Will definitely return.
Comment from Hotel Management
Mar 23, 2017 by LANCE, Hotel Management
Dear valued guest We apprecciate your kind comments and your promise to visit us again. Happy to be of service. LTVient
5 out of 5
Recommended
for Everyone
by A verified traveler from Montebello, Ca

Great Hotel, Beach Front View

Posted Mar 22, 2017
Pros: Everything was GREAT!
Location: All of the near by clubs and Bars were fun and safe
Plaza Mazatlan did a great job in respecting my request. All of the Staff was nice and friendly. House keeping kept the room clean with fresh towels. They have shows and other fun activities through out the day. It was a great stay and experience.
Comment from Hotel Management
Mar 23, 2017 by LANCE, Hotel Management
Dear valued guest We are glad to know we were able to meet with your expectations. We hope for an opportunity to be of service in a future. LTVient
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta canada

Posted Mar 21, 2017
Pros: The amenities. the acommodating and friendly staff
Cons: if at all possible have a wing for families, it was noisy at times with the older children
Location: Location was great, many great restaurants within walking distance, awesome shoping and the availability of taxies
Hotel was excellent, fairly noisy, many children in our wing. Would it be possible if they could have a family wing?Otherwise it was very good, the staff is so helpful and accomodating!
Comment from Hotel Management
Mar 21, 2017 by LANCE, Hotel Management
Dear valued guest We are always happy to hear feedback from our visitors, as this is how we learn. Thanks for sharing and for visiting us. LTVient
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, very Mexican in style.

Posted Mar 17, 2017
Pros: Right on the beach, several pools, palapas on the sands, extremely clean and well cared for, Mexican flair.
Cons: My bed was a little hard.
Location: Terrific location. Shopping, restaurants, buses very near.
Very nice place if you are looking for a more Mexican experience. The rooms are huge with terrific balconies and our overlooked the ocean. Very family friendly with pools for adults and kids. Wonderful buffet meals with outstanding service. All employees were extremely friendly and most spoke english.
Comment from Hotel Management
Mar 18, 2017 by LTVient , Hotel Management
Dear valued guest Thank you for making our day with a nice review, we are happy to know you had a great time during your stay. Till next time!! LTVient
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel!

Posted Mar 16, 2017
Been going to this hotel for years, wouldn't go anywhere else. Perfect location, amazing staff, love it!
Comment from Hotel Management
Mar 18, 2017 by LANCE, Hotel Management
Dear valued guest Thanks a lot for your comments and for your loyalty, we are glad to know you would make us part of your vacationing time!! Till next time LTVient
4 out of 5
Recommended
for Everyone
by A verified traveler from Stockton, CA

Nice Hotel close to everything I needed

Posted Mar 12, 2017
Pros: Location
Cons: In my particular case, I think I should have got a more quiet room being that I made reservations almost one year in advance.
Location: Location is great and there is a lot to do nearby. However, on my next trip to Mazatlán I will try a different hotel
Nice friendly staff. I could have got a more quiet room and not the one we were assigned, that was the reason to book almost one year in advance, but I guess they don't care.
Comment from Hotel Management
Mar 14, 2017 by LANCE, Hotel Management
Dear valued guest Please accept our apologize for the inconveniences. We also would like to thank you for your honest thoughts. At your service. LTVient
3 out of 5
by A verified traveler from mn

Playa Mazatlan

Posted Mar 12, 2017
Pros: Staff, friendly & helpful
Cons: Rooms need to be updated.
Location: Good location to go shopping, bars & restaurants close by
If you like listening to screaming little kids this is the place for you. Way too many little kids running around unsupervised, could not enjoy a comfortable breakfast while little kids crying at tables all around us. The hotel itself was dated, although the staff was very friendly, and attentive to our needs. We stayed in a garden view, very small and dated. The beach area was outstanding, kept clean by staff, very nice. No swim up bar in any of the pools which was disappointing. Over all we would not stay here again.
Comment from Hotel Management
Mar 12, 2017 by LANCE, Hotel Management
Dear valued guest We greatly aprecciate all your honest thoughts, we this is how we learn from our visitors. Please know we will bring these up to management durign our quality meeting, in the hopes of finding alternatives, as we are a family oriented hotel and cater to lots of families nationals and internationals. Happy to be of service. LTVient
5 out of 5
Recommended
for Everyone
by A verified traveler from Sudbury,On

Great hotel, lots of character

Posted Mar 6, 2017
Pros: Has great character. Very clean, lots of staff. Very accommodating. Food was good.
Cons: Things that are not included in the all inclusive plan. I would of liked to know ahead of time what was not included.
Location: Walk out from the resort and you can be in Oldtown within a half hour. Malecon is great place to walk. Lots of shopping, great prices, nice people.
Stayed 2 weeks. Had a room where the noise was terrible. Let the front desk know and they moved us within a day. Lots of activities that are free. Chose the all-inclusive package. It was great. Only downfall was we could not have bottled beer. Only at the Mexican restaurant. Oceanfront room is worth it. The sunsets are beautiful. Lots of kids. Sections that cater to children. Nice. We were there during Carnaval, the resort was full, but we never had to wait for anything. Thank you Playa Mazatlan for a great vacation.
Comment from Hotel Management
Mar 8, 2017 by LANCE, Hotel Management
Dear valued guest We apprecciate all your kind comments. Thanks for sharing and for your recomendation. Happy to be of service. LTVient
3 out of 5
by A verified traveler from Canada

Too Loud

Posted Mar 6, 2017
Pros: Lots of charm in the style of building. Nice beach and pools.
Nice hotel but, it's right beside a loud bar / disco. Music was thumping until 2:30 a.m. every night. Had to wear earplugs and even that didn't help.
Comment from Hotel Management
Mar 6, 2017 by LANCE, Hotel Management
Dear valued guest We apprecciate your honest thoughts, we are trying to get from the city a regulated schedule for the loud music, we will keep insisting. We are always happy to be of service. Gracias