Ratings based on 884 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Aguiar

La mejor relación calidad/precio

Posted Aug 26, 2016
Este hotel es la mejor opción si tienes niños y tu presupuesto es limitado. La ubicación es la mejor, caminando llegas a todos lados. La playa hermosa y especial para niños. Las albercas son excelentes, jacuzzi, juegos para niños, mis hijas la pasaron de lo mejor. Las habitaciones limpias y en la noche hay comediantes o música en vivo. Sin duda volvería a ir ahí.
2 out of 5
by A verified traveler

Loud music and sparse

Posted Aug 14, 2016
Pros: Beach close to old Mazatlan, transportation, several good food places close by, clean room and hotel.
Cons: Do not rent rooms in the 324 or 425 line asthey are ; over new dining area and will be absolutely unbearable due to music and people partying.
Location: Old Mazatlan, lots of stores and food opportunities
Room was above dining area which had loud music every night until after 12:00 pm room had limited furniture no lights by sofa or table for eating or writing. Service people were wonderful, clean, limited food, buffett daily, will go to all inclusive hotel this year, Beach is wonderful an old hotel
Comment from Hotel Management
Aug 19, 2016 by LANCE, Hotel Management
Dear valued guest We appreciate you taking the time to post your comment, and thank you for pointing out some areas of opportunity. Please note that the hotel offers multiple rooming options, some with more or less furniture, this due to the 60 years of remodeling and rebuilding, almost no two rooms are quite alike. Please feel free to contact the hotel when selecting the option that would best suit your traveling needs. Best wishes and safe travels, LT VIENT
5 out of 5
by A verified traveler from Houston, TX

Nice hotel on the beach

Posted Aug 10, 2016
Pros: location. cleanliness. friendly staff.
Cons: updating the hotel. it looks a little dated but it was not a big deal for us since we were out and about most of the time.
Location: right on the beach. jet skis, banana ride, sail boat, etc. within walking distance. shopping is also within walking distance. board walk is mins away
the hotel looks dated but it is clean and the staff is very friendly. it is right on the beach so that makes it very convenient. its close to shopping and only minutes from other attractions. overall, its a nice hotel to stay at.
Comment from Hotel Management
Aug 11, 2016 by LANCE, Hotel Management
Dear valued guest We greatly apprecciate all your kind comments, as this is how we learn from our visitors how to better be of service. Thanks a lot for your visit, and for sharing on this open forum. Greetings LTVient
3 out of 5
by A verified traveler from MERIDA, YUC.

UBICACION PLAYA

Posted Aug 8, 2016
Pros: PRINCIPALMENTE LA UBICACION Y AMBIENTE EN LA PLAYA
Cons: DEFINITIVAMENTE SUS INSTALACIONES, AUNQUE SEA DE POCO EN POCO PERO SI REQUIERE DE UNA REMODELACION, Y TENER QUIZA UN POCO DE CUIDADO EN LA LIMPIEZA.
Location: POR SU UBICACION, TE PERMITE ESTAR MUY CERCA DE LA GENTE ORIGINARIA DE MAZATLAN, Y DEL MALECON Y DEL CENTRO.HAY MUCHAS ACTIVIDADES DISPONIBLES.
EL HOTEL TIENE MUY BUENA UBICACION, LA ATENCION DEL PERSONAL ES BASTANTE AGRADABLE, REALMENTE PARA PASAR UNOS DIAS EN UNA ZONA DE MUCHA ACTIVIDAD TURISTICA ES UNA MUY BIENA OPCION.
Comment from Hotel Management
by LTVient, Hotel Management
Estimado huésped(ROGER) Le agradecemos se tomara el tiempo de expresarnos sus comentarios, tomaremos a consideración sus notas para seguir buscando una constante mejora. Me pongo a sus ordenes si le pudiese ser de servicio. Atentamente, LT VIENT
3 out of 5
by A verified traveler

Posted Aug 7, 2016
Experience was good overall. But we did have a few issues with the room. First they have is one bed even though our reservation said two. The second room we were in, had a few bugs so we moved rooms once more.
Comment from Hotel Management
Aug 13, 2016 by LANCE, Hotel Management
Dear valued guest We greatly apprecciate your kind comments, as this is how we learn from our visitors, we apologize and will take actions to guarantee that this do not happen again. Greetings LTVient
5 out of 5
by A verified traveler from Palm Springs, Ca.

A nice hotel right on the beach

Posted Aug 5, 2016
Pros: The service is good and the hotel is clean
Cons: More lighting in the corridors. Some areas are very dark.
Location: Their are many good restaurants and stores close by. The little golf car wait right outside the hotel if you want to go sight seeing.
The hotel is reasonable price, clean and comfortable. A lot of people on the beach and music. We got the all inclusive package. The food was good and we were able to choose what we wanted to eat. Just be low key and you will really enjoy the trip. We plan to go again next year.
Comment from Hotel Management
Aug 5, 2016 by LTVient , Hotel Management
Dear valued guest We thank you for sharing about your last visit, as always, we are happy to be part of great experiences in the city and of course, in the property. It will be our pleasure to be of service next time. Gracias LTVient
4 out of 5
by A verified traveler

Nice affordable hotel

Posted Jul 27, 2016
Outside is beautiful! Staff is friendly & attentive. Breakfast buffet was ok but not delicious. Our room was very clean but outdated. Needs remodeling. We did find 2 huge roaches in our room & staff came quickly to solve issue. I will not return but only because of the humid weather & outdated room. Over nice hotel!
Comment from Hotel Management
Aug 3, 2016 by LANCE, Hotel Management
Dear valued guest Thanks a lot for sharing your honest comments, we look forward to a future visit maybe during a diferent time of the year. Greetings LTVient
5 out of 5
by A verified traveler

Posted Jul 24, 2016
hotel muy completo para todo tipo de familia, bastantes albercas, muy buen bufet, asi como show muy entretenidos, al igual que muy buen trato del personal, y muy buenos paisajes.
Comment from Hotel Management
by LTVient, Hotel Management
Estimado huésped (Anonymous) Le agradecemos se tomara el tiempo de expresarse de esta manera sobre nosotros, nos da gusto escuchar que logramos impactar su estadía de una manera positiva. Atentamente, LT VIENT
1 out of 5
by A verified traveler from M

Nos prometieron vista a la playa y no fue asi

Posted Jul 23, 2016
Nos robaron toallas, pocas palapas, la playa sucia
Comment from Hotel Management
by LTVient, Hotel Management
Estimado huésped (Luis) Lea gradecemos se tomara el tiempo de expresarnos sus comentarios, y nos gustaría clarificar: -Quien le prometió vista a la playa? El hotel siempre asegura tipo de habitación al momento de confirmar, hizo usted la reservación directo o por medio de un tercero? - Nos robaron toallas: el hotel ofrece servicio de toallas al igual que seguridad y cámaras en todas las instalaciones, las reporto? estamos más que dispuestos en apoyar a encontrarlas o indagar quien se las pudo haber llevado. - Pocas Palapas: El Hotel cuenta con más de 80 palapas en nuestras instalaciones, más que cualquier otro hotel del destino, ya que contamos con dos áreas de playa privada y el frente de playa más largo del destino, con más de 400mts frente al mar. -La Playa Sucia: La Playa Gaviotas es la única playa certificada limpia para uso turístico del estado, y cuenta con múltiples procesos de limpieza, está usted seguro estuvo hospedado en nuestro hotel? Quisiera aclarar nuestras duda sobre sus comentarios, ya que no son los que comúnmente escuchamos, le pido sienta la libertad de comunicarse con nosotros. LT VIENT
5 out of 5
by A verified traveler from morelia

Muy recomendable familiar sobre todo niños pequeño

Posted Jun 15, 2016
La mejor playa de Mazatlan promociones muy buenas en bebidas tiene todo y es muy grande muy bien todo personal muy profesional Recomendable
Comment from Hotel Management
Jun 18, 2016 by LANCE, Hotel Management
Estimado huésped Que honor se parte de tan agradable estancia familiar. Gracias por su visita, y por su amable recomendación. Saludos LTVient