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Overview of Park Royal Beach Mazatlán

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  • Deluxe Room Ocean View King

    3.6/5 guest room rating

    Room amenities

    • 286 sq ft
    • Ocean view
    • Sleeps 2
    • 1 King Bed
    More details
  • Super Saver - Non refundable

    Room amenities

    • 286 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More details
  • Deluxe Room Ocean View 2 Double Beds

    Room amenities

    • 286 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More details
  • Royal Family Suite

    Room amenities

    • 807 sq ft
    • Sea view
    • Sleeps 6
    • 2 Double Beds
    More details
  • Premier Ocean View

    Room amenities

    • 286 sq ft
    • Ocean view
    • Sleeps 4
    • 1 King Bed
    More details
  • Room Standard With Partial Sea View

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Room Standard With Partial Sea View

    Room amenities

    • Sleeps 4
    • 2 Double Beds
    More details
  • Double Suite Luxury With Sea View

    Room amenities

    • Sea view
    • Sleeps 6
    • 2 Double Beds and 1 Double Sofa Bed
    More details
  • Room Superior With Partial Sea View

    Room amenities

    • Sleeps 4
    • 1 Double Sofa Bed and 1 King Bed
    More details
3.6
Good
Rating 5 - Excellent. 115 out of 395 reviews
5 - Excellent 29%
Rating 4 - Good. 127 out of 395 reviews
4 - Good 32%
Rating 3 - Okay. 71 out of 395 reviews
3 - Okay 18%
Rating 2 - Poor. 48 out of 395 reviews
2 - Poor 12%
Rating 1 - Terrible. 34 out of 395 reviews
1 - Terrible 9%

3.7/5

Cleanliness

3.8/5

Staff & service

3.6/5

Amenities

3.5/5

Property conditions & facilities

1/5 Terrible

Traveled with partner
Happy face iconLiked: Cleanliness, property conditions & facilities
Sad face IconDisliked: Amenities
Hotel restaurant wouldn’t allow you to pay in pesos only EBT which I thought was dumb. Room was clean but had no Mini refrigerator or microwave. Every time we flushed the towel there would be a loud noise coming from the toilet for about 7 seconds.
Stayed 5 nights in Feb 2021

5/5 Excellent

Stayed 5 nights in Feb 2021

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2021

2/5 Poor

Traveled with family and small children
Sad face IconDisliked: Staff & service
The property itself is extremely nice, hence my disappointment with the quality of their customer service. I called the morning of my stay to verify my reservation, i was told everything was in order. With a 3 pm check in time , we arrived at 4:30 pm to check in only to find out our room was not ready. After a 6 hour drive, and having plans ruined that afternoon you can see how this is a major disappointment. Receptionists couldnt explain why our room wasnt ready let alone give us an exact time frame. All in all we had to sit around for 2 hours to finally get our room around 6pm. The manager in charge kind of ran off when my wife approached her to aak about our room, luckily another staff member remembered us and helped us to promptly get our room keys.
Stayed 1 night in Jan 2021

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Requested a room with a view of the beach and got a view of a roof, the front desk lady was nice enough to move me to a real ocean view room. The employees on the entrance can be nicer and be more attentive to customers coming in and out, instead they were joking around and not really watching who would come in or out of hotel. I recommend that the pool temperature be kept at a comfortable temperature, the water was super cold (ice cold) and uncomfortable. The service at the restaurant was excellent during breakfast. Overall it was an ok hotel, but I will not return to this hotel in my future trips to Mazatlan.
Stayed 1 night in Nov 2020

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