Posted Feb 23, 2017
We were there for 10 days on a all-inclusive package and had a wonderful time. We found the staff exceptionally helpful and friendly, with those interacting with guests the most having excellent communication skills in English as well as Spanish. The resort's 2 main restaurants provided the best food and service that we have experienced in an inclusive package. The only issue we had were twice when we ordered cheeseburgers from an outside grill, a bar, or room service, some of the patties were raw inside (but had been ordered as "medium" or "medium well").
We were impressed with the constant work being done to maintain the buildings and grounds, which gave the feel of walking through a botanical garden with many palms, bougainvillea, hibiscus, plumeria, and other beautifully landscaped trees, shrubs and plants. We were enchanted with the flamingos, swans and iguanas we found on our daily walks.
The junior suite we had 1311 was very nice but could use an update with a comfortable chair, and better venting system in the bathroom and humidity control in the room (we smelled "dampness" every time we entered the room). The beds were very comfortable. We found out that other rooms of the same size had lounge chairs on their patios. We had two small metal chairs, which were surprisingly not too uncomfortable, but nowhere in the room was there a chair which would allow us to put up our feet.
We met wonderful happy people, most of which were timeshare owners that have be