Ratings based on 357 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Elevadores y Playa

Posted Aug 31, 2015
Pros: No comments
Cons: "Elevadores" y "Area de la Playa"
Location: No comments
En general esta bien el Hotel, es acepatble, tiene algunas areas de oportunidad desde mi punto de vista como son.- #1.- Los "Elevadores", no tienen la capacidad suficiente para el hotel, estuve en el piso 7 (5 noches) y practicamente todos los dias tuvimos que bajar por las escaleras ya que el elevador nunca paraba en el piso 7, (siempre estaban llenos), para subir a la habitación desde el "LL" (primer piso en realidad), habia que hacer largas filas todo el tiempo. #2.- En la Playa no hay sombrillas que puedas mover para protegerte del sol, solo hay palmeras, si tuvieran sombrillas que pudieras mover ó ajustar para protegerte del Sol estaria genial. Todo lo demas en general es aceptable.
4 out of 5
Recommended
for Couples
by A verified traveler from Sonora, Mx.

Todo en un Solo Lugar

Posted Aug 27, 2015
Pros: Albercas, Bares
Cons: Los elevadores ya que no se dan abasto
Location: No salimos.
En general muy buena atención , estancia , comida , bebida de lo mejor.
3 out of 5
by A verified traveler from Milwaukee, WI

Great view/location, stay was ok

Posted Aug 25, 2015
Pros: Beautiful view, right on ocean. All rooms have balcony with ocean view. Very clean.
Cons: More elevators! The wait was very long at times. Also, if guests are unable to check in to their room at least let them use amenities while they wait
Location: you can take a taxi to shopping nearby. If you walk to the end of the beach (about 15 min) there are little shops at the end with cheap souvenirs
Very crowded. All guests were locals from Mexico. We were the only Americans during our stay in late August. Staff spoke and understood limited English. Long lines for elevators - only 6 small elevators for 22 floors. Small beds and very hard. Rooms are small. There is no early check-in or late-check out. You must wait in the lobby and cannot use amenities unless you are checked in. We had guests who met us there and they were not even allowed to come up to our room to wait comfortably after traveling all night long. The lobby is not air conditioned. Food was only ok. Not great but good variety of options. Beer was very cheap quality and drinks were watered down. Free wifi is only available in the lobby and limited to 2 devices per room. Everything else you have to pay for.
5 out of 5
Recommended
for Everyone
by A verified traveler from chihuahua

Para pasar unas bonitas vacaciones fuera el strees

Posted Aug 23, 2015
Es agradable que lo atiendan como uno se merece pasarcela bien en la playa con sus respectivas cervezas gracias estubo muy agradable el lugar
5 out of 5
Recommended
for Everyone
by A verified traveler from Monterrey

Elevadores

Posted Aug 23, 2015
El único problema en mi estancia fueron los elevadores insuficientes, en ocasiones es esperas hasta 10 minutos o mas para que llegue un elevador por ti
4 out of 5
Recommended
for Everyone
by A verified traveler from oregon

Super awesome resort

Posted Aug 23, 2015
This resort was amazing. It was huge and beautiful and their staff was excellent. However, the elevators suck. I had to walk the stairs a lot of the time because they only have 3 elevators per side and that's not enough for how many people they have staying there. I feel bad for the people on the top floor (22). Other than that, the resort was really good.
2 out of 5
by A verified traveler from Zacatecas

Si quieres pasar tu tiempo esperando el elevador

Posted Aug 18, 2015
Pros: La habitación y la localisation del hotel.
Cons: La comida, es especial a medio día. El hotel cuenta con 5 restaurantes pero sólo uno abre a medio día.
La infraestructura del hotel no está adaptada para su capacidad. En consecuencia, restaurantes demasiado llenos y ruidosos (sin contar con la pésima calidad de la comida al medio día) y sobre todo tener que esperar por lo menos 15 minutos para poder tomar un elevador (con los problemas que la espera genera: personas peleando por querer subir, elevadores llenos como latas de sardina, etc.).
5 out of 5
Recommended
for Families
by A verified traveler

EXCELENTE

Posted Jul 18, 2015
Todo excelente, lo unico es la poca variedad en los menus diarios
3 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel, family friendly

Posted Jul 17, 2015
Nice, elevators terrible, only TWO handicapped parking spaces. I found an ipad returned it to the front desk and days later i found the owner but the staff would not give it back!! Five star hotel but terrible that they dont have honest employees.
5 out of 5
Recommended
for Everyone
by A verified traveler from mazatlan

Los elevadores son insuficientes

Posted Jul 10, 2015
Los elevadores son insuficientes estuve en el sexto piso y tuve que subir y bajar por las escaleras porque había mucha gente, el edificio tiene más de 20 pisos y creo que es un problema que debían considerar