Not as nice as the photos may lead you to believe.
Posted Mar 19, 2017
there were some good things about this hotel such as location and proximity to beach.
If you use the gym, everything was dated and rusty.
The facilities definitely showed their age. My room was recently updated, but all other rooms on floor, my family had three other rooms were not renovated and dated.
The staff were ok, but not interested in making you feel welcome. They would say hi but only if you said hi first. Unlike Cancun where you were treated like a king/queen and asked if there's anything else's they could do.
They don't accept American Express.
I paid for the breakfast to be included in the room rate for all my family members, and upon checking they said my 15 YO daughter was free so the adjustment was made, this was nice, until it came time to eat breakfast the next morning. The restaurant staff were rude and was not aware of this policy, and made us go back to registration to get them to sign or have us pay, which turned into a 20 or 30 minute explanation and waiting for approvals. The restaurant person went to the registration desk and made us feel like we were lying to them. In the end they approved my daughters breakfast. What a mess. They had no towels for pool use after 7:00pm and when you asked for an extra towel, they never brought it. The gym equipment was all rusty, fans didn't work.
The good, the bell boy and valet driver were awesome and very nice. If only the rest of the staff were like them.