Ratings based on 394 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Monterrey

Muy buena experiencia a muy buen precio

Posted Feb 1, 2016
Pros: Las instalaciones, la limpieza, la ubicacion y el precio.
Cons: El wi-fi es terriblemente malo, las chicas del front desk estan un poco mal organizadas y el sistema parece que no les ayuda mucho.
Location: Está cerca del malecon, de restaurantes y a la orilla de la playa.
Las instalaciones son tal cual como las fotos, no es un hotel nuevo pero está en muy buen estado y limpio. La ubicacion es muy buena y está a lado de la playa lo cual lo hace muy buena opción para vacacionar solo o con familia. La atención es muy buena, el wi-fi un poco lento y se escuchan mucho los ruidos de las escaleras, sobre todo si ya estas despierto y llega algun grupo de jovenes en la madrugada haciendo escandalo.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 29, 2016
Cons: PONER UN CALENTADOR EN LA ALBERCA!!
EL PERSONAL MUY AMABLE, LAS HABITACIONES MUY BIEN SOLO LE FALTA ALGO DE MANTENIMIENTO AL HOTEL EN GENERAL Y EL UNICO DETALLE QUE SI ESTA MUY MAL ES QUE NO CUENTAN CON CALENTADOR PARA LA ALBERCA ASI QUE EL AGUA ESTABA SUPER FRIA Y NI NOS PODIAMOS METER FUERA DE ESO TODO BIEN!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from iowa

Great pool view of beach

Posted Jan 27, 2016
Pros: Staff
Cons: Heated pool
Location: Many restaurants nearby.
Great staff. Above average food. Beautiful infinity pool. The pool is not heated so not useable during Jan. stay. We will return. Make sure to get room you booked.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Beach!

Posted Jan 21, 2016
Great location in the zona dorada! Nice hotel, nice staff, helpful. Close to everything, not too pricey compared to others.
3 out of 5
Recommended
for Everyone
by A verified traveler from Woodbury Mn

Good location

Posted Jan 20, 2016
Bell hops are awesome! Maids are awesome Front desk could be nicer Room service was excellent Wifi spotty at best Need to upgrade tvs picture terrible. Not many channels Nice pool Nice sunset views
4 out of 5
Recommended
for Everyone
by A verified traveler from chihuahua

agradable y limpio

Posted Jan 3, 2016
Buen servicio y limpio, si lo recomiendo y volveri
5 out of 5
Recommended
for Everyone
by A verified traveler

Good Stay at The palms resort

Posted Dec 29, 2015
The hotel is very good and reasonably priced for the season. It is next to the beach with swimming pool next to the beach. Overall the hotel is a good stay who needs to enjoy the beach scenic.
2 out of 5
Recommended
for Everyone
by A verified traveler

bueno, no comodo

Posted Dec 28, 2015
Hotel bueno, buena atencion, cuarto limpio, las camas sumamente incomodas, y el tamaño de camas, no son individuales, no son queen, gracias
4 out of 5
by A verified traveler from Guaymas, Son

Hotel buena ubicación

Posted Dec 27, 2015
Habitación con olor a humedad, camas no confortables, cortina de baño con hongos
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Nice affordable small hotel

Posted Dec 24, 2015
All good for the price, just the water of the pool was too cold so we couldnt use it, we had been previous days in another hotel and warmer water made the difference vs enjoying the pool and not using it. New waiter needed more training before starting work... know what the dishes in the menu had, prices of buffet, what drinks had, etc. Amazing massages on the beach for $180 pesos were a great deal. Free internet was very convenient. Balcony needed better cleaning as did floor in the room.