Exterior

Reviews of Best Western McAllen Medical Center

2.5 out of 5
Best Western McAllen Medical Center
300 E Expressway 83, McAllen, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 568 out of 1005 reviews" "
Rating 8 - Good. 287 out of 1005 reviews" "
Rating 6 - Okay. 81 out of 1005 reviews" "
Rating 4 - Poor. 40 out of 1005 reviews" "
Rating 2 - Terrible. 29 out of 1005 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Juana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing and the rooms are really clean.
Stayed 3 nights in Mar 2024

10/10 Excellent

Alma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glad to come back and rent again
Stayed 2 nights in Mar 2024
Response from MG on Mar 13, 2024
Thank you for staying with us.

4/10 Poor

Rumaldo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MG on Mar 13, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jaleesa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was better than I expected. Besides the loud guests, I had no specific issues with the hotel and the accommodations itself. I would recommend others to stay and I would stay here again.
Stayed 2 nights in Feb 2024
Response from MG on Mar 18, 2024
Thank you for your feedback. I am glad to hear that you enjoyed your stay with us. Hope to see you in the near future.

10/10 Excellent

Damaso

Stayed 3 nights in Dec 2023
Response from MG on Jan 25, 2024
Thank you for your feedback.

10/10 Excellent

ALEJANDRO

Traveled with family and small children
Stayed 3 nights in Dec 2023
Response from MG on Jan 18, 2024
Thank you for your feedback.

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would say that the breakfast could be much better.
Stayed 1 night in Dec 2023
Response from MG on Jan 18, 2024
Thank you for your feedback.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from MG on Dec 12, 2023
Thank you for your feedback.

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MG on Dec 12, 2023
Thank you for your feedback.

10/10 Excellent

Juana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are great.
Stayed 3 nights in Nov 2023
Response from MG on Dec 22, 2023
Thank you for your feedback.

6/10 Okay

manuel

Stayed 1 night in Nov 2023
Response from MG on Nov 21, 2023
Thank you for your feedback.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from MG on Nov 21, 2023
Thank you for your feedback.

10/10 Excellent

Roberto Morales

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from MG on Nov 21, 2023
Thank you for your feedback.

10/10 Excellent

Barbara

Stayed 1 night in Nov 2023
Response from MG on Nov 17, 2023
Thank you for your feedback.

4/10 Poor

Magda, Pearland

Disliked: Cleanliness, property conditions & facilities
Good location. Main room door ajar and/or with gap and unable to have complete seal. Old towels. Very dirty carpet stains. Totally did not expect from Best Western as previous experiences at other locations much, much better.
Stayed 1 night in Nov 2023
Response from MG on Nov 13, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

carolina

Stayed 1 night in Nov 2023
Response from MG on Dec 12, 2023
Thank you for your feedback.

6/10 Okay

Tashya

Stayed 1 night in Nov 2023
Response from MG on Nov 8, 2023
Thank you for your feedback.

10/10 Excellent

marco

Stayed 1 night in Oct 2023
Response from MG on Nov 13, 2023
Thank you for your feedback.

10/10 Excellent

Francisco

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from ob on Oct 30, 2023
Thank you for your feedback.

8/10 Good

Elida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was able to assign a room with not too much traffic noise. The tub was annoying water dripped out of the faucet all night. Couldn’t get the hot water to work correctly
Stayed 1 night in Oct 2023
Response from ob on Oct 30, 2023
I would like to apologize for any inconvenience that you had during your stay with us.

10/10 Excellent

Gonzalo, Garciasville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the easy access to the expressway and the places for shopping.
Stayed 1 night in Oct 2023
Response from OB on Oct 18, 2023
Gracias por hospedarse con nosotros. Me alegra saber que disfrutó su estadía con nosotros.

6/10 Okay

Eunice

Traveled with partner
Liked: Staff & service, amenities
Not like the other best western that I have visited most likely looks like a motel
Stayed 1 night in Oct 2023
Response from MG on Nov 8, 2023
I would like to apologize for any inconvenience you had while staying with us.

10/10 Excellent

Juan, Laredo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2023
Response from OB on Sep 18, 2023
Thank you for your feedback.

10/10 Excellent

Rene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and convient. Accessibility to highway and convient to shopping.
Stayed 1 night in Sep 2023
Response from OB on Sep 18, 2023
Thank you for your feedback. We appreciate your business and hope to see you in the near future.

10/10 Excellent

DANIELA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from OB on Sep 13, 2023
Thank you for your feedback.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every time I stay here it’s always been good.
Stayed 3 nights in Sep 2023
Response from OB on Sep 13, 2023
Thank you for staying with us.

10/10 Excellent

Mariel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is my second time going to this hotel and I love it every time. It's clean and safe.
Stayed 4 nights in Aug 2023
Response from OB on Aug 22, 2023
Thank you for your feedback we appreciate your business hope to see you soon.

10/10 Excellent

Juan, Laredo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La Mejor ubicación para quedarse, cercas de las tiendas, hospitales, restaurantes y de fácil acceso
Stayed 1 night in Aug 2023
Response from ob on Aug 13, 2023
Estoy encantada de que disfruto de tu estancia con nosotros y espero verte en el futuro cercano

10/10 Excellent

ALBERTO

Stayed 2 nights in Jul 2023
Response from OB on Aug 7, 2023
Thank you for choosing to stay with us during your visit to McAllen. We are thankful for your feedback and hope to see you again very soon!

2/10 Terrible

Diamantina

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches
Stayed 1 night in Jul 2023
Response from OB on Jul 31, 2023
I apologize for not meeting your expectations. Your opinion is important and we will be working on these issues to serve you better.

4/10 Poor

Maria

Traveled with partner
Disliked: Amenities
The place is out dated. To much noise. Most places check in time is 2 here is 3. Just wasn’t Happy with the service!
Stayed 3 nights in Jul 2023
Response from OB on Jul 24, 2023
On behalf of our team, I would like to apologize for the inconvenience that our check in policy might have caused you.

4/10 Poor

Lisa

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No hot water. Had to let water run for 15 mins justcto get warm water. Told staff they said that happens.
Stayed 6 nights in Jun 2023
Response from OB on Jul 6, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Check in and out was super easy and quick. The staff was very friendly and helpful. We stayed one night, there was one noise problem in the shopping center at the back of the hotel, but the staff handled it quickly and we had a very peaceful night. The room was clean, breakfast was good, we will most definitely stay again.
Stayed 1 night in Jul 2023
Response from OB on Jul 6, 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Room card kept deactivating but overall great stay.
Stayed 3 nights in Jun 2023
Response from OB on Jul 11, 2023
I would like apologize for the inconvenience you had while staying with us. We appreciate any comments and concerns to fix any issues we might have in the future.

10/10 Excellent

Ernan

Stayed 1 night in Jun 2023
Response from OB on Jul 3, 2023
Thank you for your feedback.

10/10 Excellent

Annabelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from OB on Jul 3, 2023
Thank you for your feedback.

2/10 Terrible

Ubaldo

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ubaldo
Everything was going as planed buy at the time of leaving the hotel I was in a hurry and I forgot my Phone I noticed it right away but I check with another device and showed that it was at the hotel I went to do what I needed to do thinking that I was going to get it back I remember where I left it and everything but no they said that no one found anything I don’t like problems but I do report them and they where aggressive when I came back so I did not get my phone back
Stayed 1 night in Jun 2023
Response from OB on Jun 19, 2023
Thank you for taking your time to make this review. We apologize about your phone being lost. Our staff made sure to help you look for your phone and we are extremely sorry you were not able to find it.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 3 nights in Jun 2023
Response from OB on Jun 20, 2023
We appreciate you staying with us hope to see you in the near future.

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area
Place was clean and comfortable. It’s an older hotel but it’s very clean and the folks were very helpful. 4.5 stars
Stayed 1 night in Jun 2023
Response from ob on Jun 20, 2023
Thank you for your feedback. We hope to see you in the near future.

6/10 Okay

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff friendly and attentive. Staff running the breakfast were extra attentive, quickly replenishing finished items and cleaning up eating area. Our room was right by the stairs/bar area which was loud from upstairs guests going in and out through the night.
Stayed 1 night in Jun 2023
Response from OB on Jun 20, 2023
Thank you for staying with us during your visit to McAllen. We appreciate your comments and hope to see you again very soon

6/10 Okay

Priscilla

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Armando

Stayed 1 night in May 2023
Response from OB on Jul 3, 2023
Thank you for your feedback.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from OB on May 23, 2023
Thank you for choosing to stay with us during your visit to McAllen. We appreciate your feedback and hope to see you back very soon.

8/10 Good

Gabriel

Liked: Cleanliness
There was not hot water it was just warm
Stayed 1 night in May 2023
Response from OB on May 18, 2023
Thank you for choosing our hotel during your visit to McAllen. We will be looking into the room and see what went wrong. We apologize for this inconvenience and hope to see you again very soon.

8/10 Good

Silvia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Was great, clean , nice and good price. I don’t like I had to leave a deposit… I guess should have to be made a list of people who are not the best or the worst guests. Because we never had made any damage in a hotel.
Stayed 1 night in May 2023
Response from OB on May 17, 2023
Thank you for choosing to stay with us. We understand the inconvenience the deposit can bring to you and I apologize for this. We hope you visit us on your next trip to McAllen.

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people, very well staffed house keeping people were everywhere. Very clean and just a simple place to get a good nights rest. The Toucan Lounge was also a fun place with locals and guests. Breakfast was very nice too.
Stayed 1 night in May 2023
Response from OB on May 17, 2023
Thank you for choosing to stay with us during your visit to McAllen. We appreciate your feedback and we hope to see you again very soon.

4/10 Poor

Consuelo

Stayed 2 nights in Apr 2023
Response from OB on May 26, 2023
Thank you for completing this survey after your stay at our hotel. I'd like to apologize on behalf of all our staff for not exceeding your expectations. We hope you give us another opportunity to redeem ourselves and to provide better customer service.

10/10 Excellent

Mariel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great and the place is was so close to the mall and different restaurants.
Stayed 2 nights in Apr 2023
Response from OB on May 10, 2023
Thank you for choosing to stay with us during your visit to McAllen. We appreciate your feedback and we hope to see you back very soon.

10/10 Excellent

Adolfo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very enjoyable.
Stayed 1 night in Apr 2023
Response from OB on May 10, 2023
Thank you for choosing to stay with us during your visit to McAllen. We appreciate your feedback and we hope to see you back very soon.

10/10 Excellent

Homero Vara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locations around the hotel!
Stayed 1 night in Apr 2023
Response from OB on May 10, 2023
Thank you for choosing to stay with us during your visit to McAllen. We're glad you enjoyed your stay. We appreciate your feedback and we hope to see you back very soon.