Breakfast, lunch, dinner served; American cuisine

Reviews of Embassy Suites by Hilton McAllen Convention Center

3.5 out of 5
Embassy Suites by Hilton McAllen Convention Center
800 Convention Center Blvd, McAllen, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 748 out of 1010 reviews" "
Rating 8 - Good. 149 out of 1010 reviews" "
Rating 6 - Okay. 44 out of 1010 reviews" "
Rating 4 - Poor. 29 out of 1010 reviews" "
Rating 2 - Terrible. 40 out of 1010 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front desk on Mar 28, 2024
Thank you for the review we appreciate it. hope to see you again!

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for love making but the tv placement sucked in my room.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 16, 2024
Thank you for the review we appreciate it. hope to see you again!

10/10 Excellent

Belen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, low key, location with interesting shopping and eatery around. We chose this hotel due to the tesla chargers. The complimentary breakfast is not only convenient, but also delicious and varied. There’s also happy hour! And the dinning on site is reasonably priced as well as tasty. The rooms are spacious, comfortable; well lit, and organized in such a manner that privacy is possible even sharing the suite, since the bathroom has two separate entrances.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 16, 2024
Thank you for the review we appreciate it. hope to see you again!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 2 nights in Feb 2024
Response from hotel management on Mar 2, 2024
Thank you for the review we appreciate it. hope to see you again!

8/10 Good

Nelva

Traveled with family
The food was terrible!!!! The breakfast was super bad!! Everything else was good.
Stayed 1 night in Feb 2024
Response from hotel management on Feb 15, 2024
We genuinely appreciate you taking the time to share your recent experience with us, and we are truly sorry for the inconvenience you faced during your stay. It's disheartening to hear about the issues you encountered with the breakfast service We would like to assure you that this is not reflective of the standards we strive to maintain at our Embassy.We understand your disappointment, and we genuinely hope you will consider giving us another opportunity to provide you with the exceptional service that our guests have come to expect from our brand. If there's anything specific, we can do to make amends or address your concerns further, please do not hesitate to contact us directly. Thank you for bringing this to our attention, and we appreciate your understanding.

6/10 Okay

Nelva

Traveled with family
Liked: Cleanliness, staff & service
The breakfast was TERRIBLE!!!!!! The 2 bedroom suite was much smaller than what they show in the pictures. The cleanliness was good and the area around the property was convenient.
Stayed 2 nights in Feb 2024
Response from hotel management on Feb 15, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Sincerely

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Max C. on Feb 2, 2024
Thank you for your review. We hope to see you again.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Max C. on Feb 2, 2024
Thank you for your review. We hope to see you again.

8/10 Good

Sarah

Stayed 2 nights in Jan 2024
Response from Eli on Feb 6, 2024
Thank you for the review we appreciate it. hope to see you again!

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024
Response from Max C. on Feb 2, 2024
Thank you for your review. We hope to see you again.

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view from our windows!
Stayed 2 nights in Dec 2023
Response from Max C. on Feb 2, 2024
Thank you for staying with us. We hope to see you again.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Max C. on Feb 2, 2024
Thank you for staying with us. We hope to see you again.

8/10 Good

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Max C. on Feb 2, 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

VANESSA

Stayed 1 night in Dec 2023
Response from Max C. on Feb 2, 2024
Thank you for your review. We hope to see you again.

10/10 Excellent

Margarita

Stayed 2 nights in Dec 2023
Response from Max C. on Feb 2, 2024
Thank you for staying with us. We hope to see you again.

2/10 Terrible

Rey

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The breakfast time started at 6am till 10am well both days we were there the first day the food in the warmers were rubbish and not warm, day two we were down there by 6am and they weren’t even ready to serve and the manager wasn’t to be in till 7am we waited 30 minutes and still nothing we will not be staying at this embassy ever again not what we are used to for this chain. Nothing but disappointment.
Stayed 2 nights in Dec 2023
Response from Max C. on Feb 2, 2024
We genuinely appreciate you taking the time to share your recent experience with us, and we are truly sorry for the inconvenience you faced during your stay. It's disheartening to hear about the issues you encountered with the breakfast service on both days.Please accept our sincere apologies for the subpar quality of the food warmers on the first day and the delayed start on the second day. We understand the importance of a seamless and enjoyable breakfast experience, and it's clear that we fell short of your expectations.Rest assured, we are addressing these issues with our team to ensure that such lapses do not happen in the future. Your feedback is crucial in helping us improve our services, and we take your comments seriously. We would like to assure you that this is not reflective of the standards we strive to maintain at our Embassy.We understand your disappointment, and we genuinely hope you will consider giving us another opportunity to provide you with the exceptional service that our guests have come to expect from our brand. If there's anything specific we can do to make amends or address your concerns further, please do not hesitate to contact us directly.Thank you for bringing this to our attention, and we appreciate your understanding.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Max C. on Feb 2, 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Dorota

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Max C. on Feb 2, 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Clean and spacious.
Stayed 1 night in Dec 2023
Response from Eli on Dec 5, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found The Embassy Suites to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Front Desk

10/10 Excellent

IRMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Max C. on Dec 3, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Embassy Suites by Hilton McAllen Convention Center to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Sincerely, front desk.

10/10 Excellent

Bonifacio

Stayed 1 night in Nov 2023
Response from Max C. on Feb 2, 2024
Thank you for staying with us. We hope to see you again.

8/10 Good

Bruce, Paducah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Max C. on Dec 3, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Embassy Suites by Hilton McAllen Convention Center to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not-too-distant future. Sincerely, front desk.

8/10 Good

HEBER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at this hotel
Stayed 1 night in Nov 2023
Response from Eli on Nov 29, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found The Embassy Suites to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Front Desk

8/10 Good

Tarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean upon entering. Front desk was friendly and was decorated nice for the holidays. Our room did not have towels in it when we arrived, so that is why we gave it 4 stars
Stayed 1 night in Nov 2023
Response from Eli on Nov 28, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Embassy Suites by Hilton McAllen Convention Center to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Sincerely,front desk

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Eli on Nov 28, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Embassy Suites by Hilton McAllen Convention Center to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Sincerely,front desk

8/10 Good

Liliana Beatriz

Stayed 2 nights in Nov 2023
Response from Max C. on Feb 2, 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Pierre

Stayed 2 nights in Nov 2023
Response from Eli on Nov 28, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Embassy Suites by Hilton McAllen Convention Center to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Sincerely,front desk

10/10 Excellent

Jody

Liked: Cleanliness
Disliked: Property conditions & facilities
The staff was very friendly and helpful. I left the key, and they actually found it for me and kept it in a record amount of time until I was able to return to retrieve it. However, the toilet was broken when we got there and there were a few other minor problems with the room.
Stayed 1 night in Nov 2023
Response from Eli on Nov 27, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Embassy Suites by Hilton McAllen Convention Center to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Sincerely,front desk

10/10 Excellent

Amber

Stayed 2 nights in Nov 2023
Response from Max C. on Feb 2, 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Tomas

Stayed 2 nights in Nov 2023
Response from Eli on Nov 22, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Embassy Suites by Hilton McAllen Convention Center to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Front Desk

2/10 Terrible

Carlos

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not had my room available and the staff not even apologize
Stayed 1 night in Nov 2023
Response from Eli on Nov 22, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Sincerely,Front Desk

10/10 Excellent

Maria Angelina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Eli on Nov 22, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Embassy Suites by Hilton McAllen Convention Center to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Sincerely,front desk

10/10 Excellent

TONIE

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Edward H. on Nov 16, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the EMBASSY SUITES . We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Edward HernandezFront DeskEmbassy Suitesjacob.lugo@hilton.com

2/10 Terrible

Juan, San Antonio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived to a toilet needing service. They took several hours to repair. Breakfast was not that great.
Stayed 1 night in Nov 2023
Response from Eli on Nov 22, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Sincerely,Front Desk

2/10 Terrible

Tristan

Stayed 2 nights in Oct 2023
Response from Edward H. on Nov 16, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the EMBASSY SUITES . We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Edward HernandezFront DeskEmbassy Suitesjacob.lugo@hilton.com

10/10 Excellent

Bonifacio

Business traveler, Traveled with family
Liked: Property conditions & facilities
It’s really clean
Stayed 1 night in Nov 2023
Response from Eli on Nov 22, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the Embassy Suites by Hilton McAllen Convention Center to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.Sincerely,front desk

2/10 Terrible

Damian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sierra on Oct 24, 2023
Thank you for your feedback. We do apologize for any inconvenience that you might have experienced.

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelencia en comfort y servicio
Excelente experiencia en comfort, y buen servicio. Si volvería
Stayed 2 nights in Oct 2023
Response from Sierra on Oct 24, 2023
Thank you for your feedback, we appreciate you staying with us.

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Saturday
If you stay on a Saturday don't make plans. You can enjoy the live music that is provided. You will enjoy the musicians playing there..then you can just cross the street and continue enjoying their music at el rincon de los angeles
Stayed 1 night in Oct 2023
Response from Sierra on Oct 24, 2023
Thank you for your feedback! We appreciate you staying with us.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Texas
I enjoy staying at the Embassy. The only thing is bring your own pillow. The pillows were to soft and uncomfortable.
Stayed 3 nights in Oct 2023
Response from Max C. on Oct 16, 2023
Thank you for your feedback. We look forward to your next stay with us.

4/10 Poor

Jose

Stayed 1 night in Oct 2023
Response from Eli on Nov 5, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Sincerely,front desk

10/10 Excellent

Ernestina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Max C. on Oct 16, 2023
Thank you for your feedback. We look forward to your next stay with us.

6/10 Okay

Elizabeth

Business traveler
Liked: Amenities
Check in was slow and they could not find my reservation. The room was ok but needs tlc.
Stayed 1 night in Oct 2023
Response from Olga on Oct 7, 2023
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Eli on Sep 30, 2023
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Alfonso Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Sep 2023
Response from Olga on Sep 26, 2023
Thank you for your feedback. We hope to see you again soon!

4/10 Poor

Robert

Stayed 1 night in Sep 2023
Response from Max C. on Oct 16, 2023
Thank you for your feedback. We do apologize for any inconvenience that you might have experienced.

8/10 Good

manuel

Liked: Cleanliness, staff & service, property conditions & facilities
The buffet breakfast was chaotic. Long lines and a lot of items were out.. ( at 9am). also quality of food was average
Stayed 1 night in Sep 2023
Response from Olga on Sep 23, 2023
Thank you for your feedback! We do have signs posted to let guests know our heavy traffic time for breakfast, which is between 9am and 10am. We hope you will consider staying with us again in the future.

10/10 Excellent

Christian J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Olga on Sep 23, 2023
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, room comfort
Great place!!
Great hotel!! Live music on Friday!!!
Stayed 1 night in Sep 2023
Response from Olga on Sep 18, 2023
Thank you for your feedback. We hope to see you again soon!

2/10 Terrible

Tristan

Stayed 2 nights in Sep 2023
Response from Olga on Sep 18, 2023
Thank you for the feedback!