Ratings based on 445 Verified Reviews

4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Longview, TX

Amazing hotel staff

Posted Aug 23, 2017
Hotel staff was extremely friendly and accommodating. They remembered our names and faces and were always greeting us with a smile. Very well run and managed.
Comment from Hotel Management
Jan 2, 2018 by J.E, Hotel Management
Here at the HGI we treat our guest as family and make them feel welcomed each time they return.
5 out of 5
by Albert

Great McAllen stay

Posted Aug 15, 2017 on Hotels
I was very impressed with the place, awesome check-in, fast and easy. Clean, nice pool, perhaps the only thing needing a little more would be the tv channels...lol. but definitely convenient and very close to airport and some great restaurants.
Comment from Hotel Management
Jan 2, 2018 by Jaime, Hotel Management
Thank you for the rating and comment as we will upgrading our TV's and channel line this year. Our goal is to always provide the best service to all our guest so they continue to return.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, Tx

Nice and clean very good atmosphere.

Posted Mar 27, 2017
They are very courteous and friendly. Enjoyed the fresh lemon or lime water they have for guests. Rooms very clean staff very acomidating. Buffet breakfast has a lot of verity. Chef serves to please.
Comment from Hotel Management
Jun 5, 2017 by rg, Hotel Management
Thank you for staying with us. We appreciate your feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean & roomy

Posted Feb 28, 2017
The staff was very nice. Great atmosphere will definitely return.
Comment from Hotel Management
Mar 8, 2017 by Jaime, Hotel Management
We thank you for staying with us and hope to see you again!
5 out of 5
by Jenna

Posted Feb 21, 2017 on Hotels
Our stay was amazing. The atmosphere is clean and refreshing. It's completely non smoking inside and it is amazing.. Only downfall was 1 washer and dryer for the whole hotel for their guests to use.
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Thank you.
5 out of 5
by James

Posted Feb 19, 2017 on Hotels
Staff, room and facilities are first class and very comfortable
Comment from Hotel Management
Mar 8, 2017 by General Manager, Hotel Management
Thank you and look forward to serving you again.
2 out of 5
by A verified traveler from S. Texas

Hotel close to airport

Posted Jan 30, 2017
Pros: The lobby was nice, but deceptive for the rest of the property
Cons: Serious updates needed. Cleanliness is definitely a problem
Location: Not much to do. Just the airport
Curtains were dirty. Room need updates. Carpet old, furnishings old...faucet in the shower falling apart. The water would not drain properly out of the tub
Comment from Hotel Management
Mar 8, 2017 by Jaime, Hotel Management
Dear Guest, We sincerely apologize for your recent stay with us as our goal is to provide a clean and comfortable stay to all our guest. We did go through a renovation and know we still have some areas that need some updating and is coming soon.
2 out of 5
by A verified traveler

Far less quality than other nearby hotels.

Posted Jan 28, 2017
Pros: Gym was in pretty good shape.
Cons: Room needs to be refurbished.
Staff was friendly enough but not overly welcoming. Hotel common area was not very welcoming, more importantly the room was not very comfortable or functional. Door to the room appeared to be crooked and the bathroom door made loud noises when closing or opening. Probably in need of a refurbishment.
Comment from Hotel Management
Mar 8, 2017 by Jaime, Hotel Management
Dear Guest, We thank for sharing you comments with us as we understand we still need some updating and are working to resolve those issue. We did go through a renovation this past 2016 year and are working to complete renovation in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Torreon

Great Hotel

Posted Jan 26, 2017 on Orbitz
Pros: The rooms area very clean a have a good space area
Cons: it's enought for a shopping short stay
Location: The location it's great. Have a lot of thinks very near. good restaurants, Shopping Mall, very quiet
Very good area location. The lobby have a free lemonade all day, that's ver good before you return from shipping or was walking on area. Good restaurant very near, less than or 8 minutes... I like it
Comment from Hotel Management
Mar 8, 2017 by Jaime, Hotel Management
Dear Guest, We thank you for your comment and yes we are very close to a lot of restaurants and shopping stores. Thank you and hope to see you again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Not nice experience

Posted Dec 28, 2016
Its dirty, beds unconfortable, I dont recommend this hotel
Comment from Hotel Management
Jan 25, 2017 by Jaime, Hotel Management
Dear Guest, I do want to reach out and apologize for your recent stay with is. This is not the level of service we strive for and we go out of the way to accommodate our guest as best as possible. We do hope you give us another chance if you're in the area. Thank You