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Reviews of Holiday Inn Express Hotel & Suites Mission-McAllen Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Mission-McAllen Area, an IHG Hotel
901 S Shary Rd, Mission, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 411 out of 766 reviews" "
Rating 8 - Good. 201 out of 766 reviews" "
Rating 6 - Okay. 77 out of 766 reviews" "
Rating 4 - Poor. 34 out of 766 reviews" "
Rating 2 - Terrible. 43 out of 766 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Shad

Traveled with pets, Traveled with family
Disliked: Staff & service
I could not believe when my wife and son called me and said they didn't allow dogs. All over Expedia's website at Holiday Inn's website they ADVERTISE pet friendly. They were on a trip alone and had to find a hotel that takes dogs fast. Fortunately they did with no help from Expedia or Holiday Inn. Extremely upset.
Stayed 2 nights in Mar 2024
Response from Management on Mar 18, 2024
Your feedback is appreciated.Cordially,

10/10 Excellent

Jacqueline

Stayed 1 night in Mar 2024
Response from Management on Apr 7, 2024
We appreciate your great feedback.Cordially,

10/10 Excellent

Bosco

Stayed 1 night in Mar 2024
Response from Management on Mar 18, 2024
We deeply appreciate your exceptional feedback.Thank you for your stay.Cordially,

2/10 Terrible

Judy

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Management on Mar 11, 2024
Feedback is always appreciated.Cordially,

10/10 Excellent

Mark, Spring Branch

Liked: Cleanliness, amenities, property conditions & facilities
New hotel, the room was huge
Stayed 1 night in Mar 2024
Response from Management on Mar 4, 2024
We greatly appreciate your excellent feedback.Thank you for your stay.Cordially,

10/10 Excellent

marta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Always available for any question or concerns. One of the favorite places for us to stay when visiting mission. Great staff clean rooms good breakfast!
Stayed 4 nights in Feb 2024
Response from Management on Feb 26, 2024
We deeply appreciate your exceptional and wonderful comments and rating.Thank you for choosing us.Cordially,

10/10 Excellent

Ricky

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service easy check ins really clean and big rooms
Stayed 1 night in Feb 2024
Response from Management on Feb 25, 2024
We deeply appreciate your wonderful comments and feedback.Thank you for choosing us.Cordially,

10/10 Excellent

Janet

Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from Management on Jan 30, 2024
Thank you.

10/10 Excellent

Antonio

Traveled with family
Stayed 3 nights in Dec 2023
Response from Management on Jan 30, 2024
Thank you.

2/10 Terrible

ADRIANA G

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Jan 31, 2024
We appreciate your feedback.Thank you.

10/10 Excellent

Omar

Stayed 1 night in Dec 2023
Response from Management on Jan 30, 2024
Thank you.

10/10 Excellent

fco alejandro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Oct 8, 2023
We truly appreciate your excellent feedback.Thank you for your stay.Cordially,

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on Sep 10, 2023
We deeply appreciate your exceptional rating.Thank you for choosing us.Cordially,

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always enjoy our stay here when we visit family: a good bed, a good shower, a nice room, a good breakfast. Thanks!
Stayed 3 nights in Jul 2023
Response from Management on Jul 18, 2023
We deeply appreciate your exceptional comments and rating.Thank you for choosing us.Cordially,

10/10 Excellent

Dr.Arash

Stayed 1 night in Jun 2023
Response from Management on Jul 19, 2023
We appreciate your exceptional rating.Thank you for choosing us.Cordially,

6/10 Okay

Juan, Spring

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Management on May 30, 2023
We appreciate your feedback.Thank you for your stay.Cordially,

10/10 Excellent

Dr.Arash

Liked: Cleanliness, staff & service, property conditions & facilities
I travel every month to the Valley; it's the best ever hotel I have seen in that area, and you won't regret the money you pay.
Stayed 1 night in May 2023
Response from Management on May 26, 2023
We deeply appreciate your exceptional comments and feedback.Thank you for choosing us.Cordially,

2/10 Terrible

Kathryn

Disliked: Cleanliness, staff & service, property conditions & facilities
We will be filing a complaint with the local authorities. They refused are very wonderful service dog and made us leave the premises before we even checked in. We inform them of the law and that that is not acceptable and they said they didn't care. This was going to be our second stay there but we will never go again
Stayed 1 night in May 2023
Response from Management on May 22, 2023
Thank you for your feedback.Cordially,

10/10 Excellent

Joselin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Management on May 17, 2023
We deeply appreciate your excellent feedback.Thank you for choosing us.Cordially,

10/10 Excellent

Nayeli Alexandra

Stayed 2 nights in May 2023
Response from Management on May 29, 2023
We deeply appreciate your exceptional rating.Thank you for choosing us.Cordially,

8/10 Good

Karly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The common areas and our room was very clean upon our arrival. Unfortunately, our room was not serviced during the day while we were gone. I called the front desk and let them know. They reported it and brought us fresh towels to use quickly. This was disappointing since this is a service paid for an included in the price of the room. The cleaning service apparently wrote that we 'denied cleaning service' when they came to our room which was not true since we were gone 8a-9p that day. Everything else was good.
Stayed 2 nights in May 2023
Response from Management on May 8, 2023
We sincerely apologize for any inconveniences.Thank you so much for your stay.Cordially,

2/10 Terrible

Andrés

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They closed the hotel, and even when promised a total refund they did not cover any part of it. They ask to call to front desk and no one answers.
Stayed 1 night in Apr 2023
Response from Management on May 13, 2023
We appreciate your feedback.Thank you.

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Management on Apr 24, 2023
We deeply appreciate your amazing rating.Thank you so much for choosing us.Cordially,

10/10 Excellent

Alejandro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just the rooms cleanliness the hotel in general great work out facility
Stayed 2 nights in Apr 2023
Response from Management on Apr 19, 2023
We deeply appreciate your exceptional comments and rating.Thank you so much for choosing us.Cordially,

10/10 Excellent

Dariela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice and clean staff very helpful.
Stayed 1 night in Mar 2023
Response from Management on Mar 24, 2023
We deeply appreciate your great feedback.Thank you so much for choosing us.Cordially,

8/10 Good

SALVADOR

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2023
Response from Management on Mar 21, 2023
We deeply appreciate your great rating.Thank you so much for choosing us.Cordially,

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and the hot ti were small and cramped.
Stayed 5 nights in Mar 2023
Response from Management on Mar 13, 2023
We apologize for any issues experienced.Actions will be implemented to deliver the best services.Thank you so much for your stay.Cordially,

10/10 Excellent

Jorge, San Pedro Garza García

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the room! Very clean and comfortable!
Stayed 1 night in Jan 2023
Response from Management on Jan 30, 2023
We deeply appreciate your exceptional comments and rating.Thank you so much for choosing us.Cordially,

10/10 Excellent

Evangelina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Jan 2023
Response from Management on Jan 29, 2023
We deeply appreciate your excellent feedback.Thank you so much for choosing us.Cordially,

10/10 Excellent

Raúl Sánchez

Response from Management on Mar 6, 2023
We deeply appreciate your exceptional rating.Thank you so much for choosing us.Cordially,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Everything excellent. Clean rooms, good breakfast.
Stayed 3 nights in Jan 2023
Response from Management on Jan 25, 2023
We deeply appreciate your exceptional comments and rating.Thank you so much for choosing us.Cordially,

8/10 Good

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Management on Mar 6, 2023
We deeply appreciate your great feedback.Thank you so much for choosing us.Cordially,

10/10 Excellent

Sandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every employee including management were always smiling, very helpful and it was clean and the breakfast was delicious.
Stayed 2 nights in Jan 2023
Response from Management on Jan 6, 2023
We deeply appreciate your exceptional comments.Thank you so much for your stay.Very cordially,

10/10 Excellent

Juan Gilberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful, friendly and courteous at all times. we enjoyed our stay. Thank you.
Response from Management on Jan 5, 2023
We deeply appreciate your great feedback.Cordially,

10/10 Excellent

Merle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Management on Jan 5, 2023
We deeply appreciate your great feedback.Cordially,

10/10 Excellent

Karina

Stayed 1 night in Dec 2022
Response from Management on Dec 31, 2022
We deeply appreciate your feedback.Thank you so much for choosing us.Cordially,

8/10 Good

celedonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Is ok
Stayed 1 night in Dec 2022
Response from Management on Dec 29, 2022
We appreciate your great feedback.Cordially,

6/10 Okay

Barbara

Stayed 1 night in Dec 2022
Response from Management on Dec 14, 2022
We appreciate your feedback.Thank you so much for your stay.Cordially,

10/10 Excellent

Cynthia

Stayed 1 night in Dec 2022

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At first we were disappointed. The fridge and microwave were not working, after alerting the staff they were quick to remedy this issue. A very comfortable stay. Great variety at breakfast. Staff easy going.
Stayed 2 nights in Nov 2022
Response from Management on Dec 4, 2022
We appreciate your great feedback.Thank you so much for choosing us.Cordially,Management

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The luggage rack and that you had section for people to say it and smoke
Response from Management on Nov 30, 2022
We truly appreciate your exceptional feedback.Thank you so much for choosing us.Cordially,

10/10 Excellent

James, Cibolo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming, clean, fast check in, spacious room, clean big restroom great location.
Stayed 1 night in Nov 2022
Response from Management on Nov 28, 2022
We deeply appreciate your exceptional feedback.Thank you so much for choosing us.Cordially,

10/10 Excellent

Carla V

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, very clean , breakfast was good . 👍👍👍👍
Stayed 1 night in Oct 2022
Response from Management on Oct 28, 2022
We deeply appreciate your great feedback.Thank you so much for choosing us.Cordially,

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
That place
Excellent like always
Stayed 1 night in Sep 2022
Response from Management on Oct 1, 2022
We deeply appreciate your feedback.Thank you so much for choosing us.Cordially,

10/10 Excellent

Angel

Stayed 3 nights in Sep 2022

10/10 Excellent

Dynastie

Stayed 3 nights in Aug 2022

10/10 Excellent

Ana, Rio Grande City

Stayed 1 night in Aug 2022

10/10 Excellent

Maria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk greet you every time!
Stayed 4 nights in Jul 2022
Response from Management on Jul 26, 2022
We deeply appreciate your exceptional comment. Thank you so much for choosing us. Cordially,

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service
Horrible experience!
On-site team refused to quiet a VERY LOUD room. Didn’t call the police and completely ignored my requests to make the situation better! There was def call girls in the room playing loud music! I will never stay here again!
Stayed 2 nights in Jun 2022
Response from Management on Jun 25, 2022
We apologize for any inconveniences. Thank you so much for your stay. Cordially,

10/10 Excellent

ANA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was very good, and our stay was so relaxing.
Stayed 1 night in Jun 2022
Response from Management on Jun 24, 2022
We deeply appreciate your feedback. It is very glad to know you enjoyed your stay. Thank you so much for choosing us. Cordially,