Exterior

Reviews of Homewood Suites by Hilton McAllen

3 out of 5
Homewood Suites by Hilton McAllen
3801 Expressway 83, McAllen, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 397 out of 587 reviews" "
Rating 8 - Good. 132 out of 587 reviews" "
Rating 6 - Okay. 27 out of 587 reviews" "
Rating 4 - Poor. 17 out of 587 reviews" "
Rating 2 - Terrible. 14 out of 587 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eleonor

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d definitely stay at the property again. Loved it.
Stayed 1 night in Mar 2024
Response from Melanie (Front Desk Manager) on Mar 8, 2024
Good evening, Eleonor, thank you so much for staying with us. We appreciate your feedback and hope to see you soon.

10/10 Excellent

David A.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and location. Very spacious and comfortable rooms.
Stayed 1 night in Feb 2024
Response from Nancy on Feb 15, 2024
Thank you for staying with us and sharing your feedback. We hope to see you again real soon.

10/10 Excellent

A.K. SHAIK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and comfortable stay
Response from Giselle on Dec 29, 2023
We’re glad you enjoyed your stay! Thank you for your feedback.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Giselle on Dec 10, 2023
We’re so glad you enjoyed your stay. Thank you for your feedback!

10/10 Excellent

Mohsen

Stayed 1 night in Nov 2023
Response from Nancy on Nov 28, 2023
Thank you for staying with us. See you back real soon.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Giselle on Nov 3, 2023
Thank you for staying with us. We hope to see you again soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Ac
The ac made a lot of noise
Stayed 2 nights in Oct 2023
Response from Giselle on Oct 30, 2023
Thank you for sharing your feedback. We hope you are able to give us another chance in the near future.

10/10 Excellent

Monica

Stayed 3 nights in Oct 2023
Response from Nancy on Oct 17, 2023
Thank you for staying with us. We hope to see you real soon.

8/10 Good

Gabriel

Stayed 2 nights in Sep 2023
Response from Giselle on Oct 14, 2023
Thank you for staying with us. See you again real soon!

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay at this hotel
Stayed 1 night in Aug 2023
Response from Nancy on Sep 5, 2023
Thank you for staying with us.

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Nancy on Sep 5, 2023
Thank you for staying with us. Hope you see us again in the future.

10/10 Excellent

Iris

Traveled with family
Liked: Amenities
Personnel very friendly, all greeted me with a smile. Second time I stayed, great stay. Definitely recommend.
Stayed 1 night in Aug 2023
Response from Nancy on Aug 22, 2023
Thank you for staying with us and for the wonderful comments. We hope to see again real soon!

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Nancy on Aug 2, 2023
Thank you for staying with us. Hope to see you again real soon!

10/10 Excellent

Jose Mauro

Traveled with family
Excelent
Stayed 1 night in Jul 2023
Response from Nancy on Aug 2, 2023
Thank you for staying with us. Hope to see you again real soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Front Desk staff was outstanding! Very friendly and helpful.
Stayed 1 night in Jul 2023
Response from Nancy on Aug 2, 2023
Thank you for staying with us. Hope to see you again real soon!

10/10 Excellent

Jordan

Stayed 1 night in Jul 2023
Response from Nancy on Aug 7, 2023
Thank you for staying with us.

10/10 Excellent

Rene, dallas

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I paid for only 1 night as there was a convention event nearby. Very close by. Room was nice and clean. Ice nearby my room. The patio was lovely. I enjoy seeing ppl actually use the bbq pits. Nit a fan of gas pits, but still great for families. I enjoyed it. Front desk female was great and handled everything wuick and easy.
Response from Nancy on Jul 22, 2023
Thank you for staying with us. We hope you stay again with us in the future.

10/10 Excellent

Katheryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Nancy on Jul 22, 2023
Thank you for staying with us. We hope you stay again with us in the future.

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Nancy on Jul 22, 2023
Thank you for staying with us. We hope you stay again with us in the future.

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is clean and nice.
Stayed 1 night in Jun 2023
Response from Nancy on Jul 22, 2023
Thank you for staying with us. We hope you stay again with us in the future.

8/10 Good

Sergio

Stayed 1 night in May 2023
Response from Nancy on Jul 22, 2023
Thank you for staying with us. We hope you stay again with us in the future.

2/10 Terrible

MONICA

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Needs to communicate and make things right.
We got woke up by the fire alarm, the personal gave is no information. And did nothing in return to make up for the 2 hours we had to stand outside at 4 in the morning.
Stayed 1 night in May 2023
Response from Giselle on Jun 1, 2023
I’m so sorry, we’ll better train our staff. I apologize for the inconvenience, it was a false alarm due to an incident with a guest in house.

10/10 Excellent

orlando

Stayed 1 night in Apr 2023
Response from Giselle on May 26, 2023
Thank you so much for staying with us. We hope to see you back real soon!

10/10 Excellent

Gloria Luz

Stayed 1 night in Apr 2023
Response from Nancy on May 17, 2023
Thank you for staying and we hope to see you again real soon!

10/10 Excellent

PETRA, McAllen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a relatively quiet area. Common areas are quite big and well taken care of.
Stayed 1 night in Apr 2023
Response from Nancy on May 17, 2023
Thank you for staying with us and we hope to see you real soon.

10/10 Excellent

Kendra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a spot that there was a multitude of shopping centers and dining options to choose from. It was easy to check in and out and the extended stay kitchenette was perfect.
Stayed 4 nights in Mar 2023
Response from Nancy on Apr 5, 2023
Thank you for staying with us. We hope to see you in the near future.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WAS VERY NICE PLACE AND I STAY IN LOTS OF HOTEL FOR WRK
Stayed 1 night in Mar 2023
Response from Nancy on Mar 22, 2023
Thank you so much! Hope you come back soon.

2/10 Terrible

Rajiv, Missouri City

Traveled with family and small children
Disliked: Property conditions & facilities
Property was located in what appeared to be a safe area. However, I paid for a suite and came to find out that they could only give me a studio. They said that I was given the right room in the system, but Expedia confirmed that they were wrong. Anyway, I would not recommend this property for that reason.
Stayed 1 night in Feb 2023
Response from Nancy on Mar 22, 2023
Our apologies we would need to investigate your reservation further. Thank you for bringing this to our attention.

10/10 Excellent

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staycation hotel visit
Excellent service and extra clean facility. Front Desk staff was cordial and very professional.
Stayed 1 night in Feb 2023
Response from Nancy on Mar 3, 2023
Thank you for staying with us. Hope to see you back in the future.

10/10 Excellent

Maria D

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice property. Clean and comfortable.
Stayed 1 night in Jan 2023
Response from Nancy on Feb 16, 2023
Thank you for staying with us.

2/10 Terrible

Helena

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities
The pull out couch is not comfortable, the blankets smelled terrible and the staff were not helpful with providing clean blankets
Response from Nancy on Jan 6, 2023
We appreciate your feedback and we will address the issues with our staff. Thank you and our apologies.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Aug 2022
Response from Nancy on Oct 6, 2022
Thank you for your feedback. We hope to see you back in the near future.

10/10 Excellent

Chantilly

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a suite with two bedrooms, living room area, and a kitchen. Enough room for 6 kids and 2 adults. Worked perfect for us. Friendly attentive staff & complimentary dinner served monday night was a surprise added bonus!! Hot showers & comfortable beds/pillows. Will definitely stay again if in the area.
Stayed 3 nights in Jul 2022

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Leovigildo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff was awesome and friendly.
Stayed 3 nights in May 2022

10/10 Excellent

Ricardo A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homewood makes you feel at home!
The hotel is very well appointed, the decor is quite nice and welcoming, as it is the entire staff. The reception desk, the food lounge, housekeeping and shuttle employees were so welcoming and took the extra steps to make my stay welcomed. The hotel is clean, quiet and have great pool area and gym, the rooms are comfortable and well appointed with nice toiletries. It was a real pleasure staying here. There are god food choices near by and they can shuttle you to the restaurants and airport. Great service!
Stayed 2 nights in May 2022

10/10 Excellent

juan francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

MANUEL

Stayed 1 night in May 2022

4/10 Poor

Jesus

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Viejo y sucio
Stayed 2 nights in Apr 2022

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed with family, the rooms were clean and spacious. A bit noisy from the freeway traffic but overall very pleasant stay.
Stayed 7 nights in Jan 2022

10/10 Excellent

Yesenia

Traveled with family
Liked: Cleanliness, room comfort
I would definitely book a room for me and my family again.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Good
Stayed during the holidays nice location around all the main things. Everything was great checkin easy peasy the one downfall is that the pillows sucked but other than that literally best place we’ve stayed in the valley
Stayed 3 nights in Dec 2021

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, property conditions & facilities
Excelente hotel Spacious
Stayed 1 night in Dec 2021

10/10 Excellent

Lizbeth

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay and nice staff :)
Stayed 2 nights in Dec 2021

10/10 Excellent

Alejandro

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Place is very cozy
Stayed 1 night in Dec 2021

10/10 Excellent

Hector, tampico

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 2 nights in Dec 2021

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, room comfort
Home away from home!
Suite was wonderful. A separate room for our son was great! Fully stocked kitchen. Very clean.
Stayed 1 night in Dec 2021

8/10 Good

Jerry

Business traveler
Liked: Cleanliness, room comfort
Stayed 24 nights in Nov 2021

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, property conditions & facilities
Very clean
Stayed 3 nights in Nov 2021

10/10 Excellent

Yolanda, Grand Rapids

Stayed 2 nights in Nov 2021