Ratings based on 770 Verified Reviews

They paid and stayed. We double-checked.
2.3 out of 5
27% of guests recommend
2.5 Room cleanliness
2.5 Service & staff
2.4 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

BED BUGS

Posted May 3, 2016
Pros: NOTHING
Cons: ALL
WOULD ONLY SWITCH ROOM WHICH WAS JUST AS BAD AND WOULD NOT REFUND MONEY!
1 out of 5
by A verified traveler from Mcallen, Texas

SHOULD NOT BE OPEN!! NO POOL! NOT AS DESCRIBED!!!!

Posted Apr 5, 2016
Pros: LEAVING IT!!!!
Cons: There isn't enough room on your server to list it.
Location: 40 places within a half a mile to stay. Pick any other one.
This place should be not be open. They are renovating, construction materials and noise made the stay terrible. Well, that is just ONE thing that was terrible. THERE IS NO POOL!!! They include it as an amenity online. See pictures. They filled it in, put pavers and an old tub filled with cigarette butts on it. Disgusting. See picture. Their online picture of the standard king room shows a fold out bed, a desk, chair and the usual amenities of a room. NO DESK. A tiny room with barely space for night stands. Just a wall with a 3 drawer dresser under the TV. Not even a chair. When I complained they said by 6pm I would have a desk. 11pm I came back...no desk. I complained again. The night manager informed me there were some options that I could look at to function as a desk. ARE YOU KIDDING ME??!!?? I ended up with a old TV stand and a beat up armchair (see pic) that didn't fit under it. No matter because the internet was down for the first day so I couldn't work from my room anyway. Not even a coffee maker, no iron, 1 plastic cup and an ice bucket (unlined) with black gunk on the bottom. My room key never worked more once. Had to go down the cigarette butt ridden staircase to reset it. Bathroom door did not shut. No channel guide. Drunk people on standing in their doorways and leaving piles of beer cans and cigarette butts outside their door. Nothing redeeming about this dump. Dirty, poorly appointed, downright scary. Worst place I have ever stayed. Avoid at all costs.
1 out of 5
by A verified traveler

Hotel muy desagradable

Posted Apr 4, 2016
Un hotel feo y en un lugar feo, no me quise quedar, iba con mi familia y parecía motel de paso
5 out of 5
by A verified traveler

hotel comodo

Posted Mar 25, 2016
buenas instalaciones comodas y limpias, y nos resulto accesible hacia los lugares que visitariamos
1 out of 5
by A verified traveler

It was convenient

Posted Mar 15, 2016
Double bed room..only 1 of each towel(washcloth, hand, and dry) no toilet paper, ice machine needed time to recuperate and one room was able to eat the continental breakfast, the water had an order..the only good thing was location because it was downtown
3 out of 5
by A verified traveler from mty

Me agrado solo la ubicacion

Posted Feb 27, 2016
Un hotel muy desgastado en instalaciones; blancos; etc..no me agrado
1 out of 5
by A verified traveler

LA COPA INN MCALLEN MAL

Posted Feb 18, 2016 on Hotels
EL HOTEL NO ME GUSTO LA ATENCION LIMPIEZA Y LOS DESAYUNOS MUY MAL, LA COPA INN MERCEDES MUCHO MEJOR
1 out of 5
by laura from Fresnillo

No recomendable

Posted Feb 11, 2016 on Hotels
Hotel en pesimas condiciones No lo recomiendo
1 out of 5
by Olga lydia

Posted Feb 10, 2016 on Hotels
Muy mal , en la habitación de arriba del cuarto hacían mucho ruido y golpeaban el piso alrededor de 1am hablamos a la recepción para quejarnos, luego en el estacionamiento había un tipo en el auto que permaneció mucho tiempo también hablamos para quejarnos, luego los niños de la habitación contigua golpeaban la pared, en fin muy mal , baño sin Tina, colchones en mal estado.
1 out of 5
by A verified traveler

Posted Feb 9, 2016 on Hotels
the worst hotel ever I will never stay there again. rude staff n no parking for costumers