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Reviews of Quality Inn & Suites at The Outlets Mercedes/Weslaco

2.5 out of 5
Quality Inn & Suites at The Outlets Mercedes/Weslaco
4701 E Expressway 83, Mercedes, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 418 out of 1001 reviews" "
Rating 8 - Good. 344 out of 1001 reviews" "
Rating 6 - Okay. 149 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 37 out of 1001 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mia

Traveled with partner
The rooms are very spacious & clean. We had a wheelchair accessible room and loved the restroom space. It was easy to maneuver my husband’s wheelchair around the entire room. The staff was very kind and friendly. Many restaurants are in the area as well as mall outlets
Stayed 1 night in Apr 2024

10/10 Excellent

Elie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

gilbert, buda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for my needs
Stayed 1 night in Apr 2024

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atención y buena a limpieza
Stayed 1 night in Mar 2024
Response from Brittany on Mar 30, 2024
Gracias por su comrntario!

6/10 Okay

Sandra

Traveled with family
Disliked: Property conditions & facilities
Had a stinch smell in room.Drainage not working properly.Found dirty napkin in bed when pulled blankets down.
Stayed 1 night in Mar 2024
Response from Brittany on Mar 30, 2024
we are sorry to hear that. we will work closely with our staff to ensure that the cleanliness of the rooms are up to standard.

8/10 Good

Benny, Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Jan 2024

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Julio

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty Hotel
This place is dirty! The room was not equipped with a proper air conditioning unit. The restroom was dirty it had brown stains all over the walls. The bathtub looked like it hadn’t been cleaned in weeks, water pressure was poor. Felt dirtier after showering.
Stayed 1 night in Dec 2023

2/10 Terrible

Fabiola

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El manager pésima atención
La persona que me atendió súper déspota grosero mal carácter no saluda y me comentaron que es el manager el tipo nada atento grosero
Stayed 2 nights in Dec 2023

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Brittany on Dec 12, 2023
Thank you!

10/10 Excellent

Karla I

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hospitality!!
The front desk guys were completely friendly and helpful!
Stayed 3 nights in Nov 2023
Response from Brittany on Dec 12, 2023
Thank you! We are glad you enjoyed your stay.

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and restful.
Stayed 1 night in Nov 2023

6/10 Okay

Roberto

Nothing
Stayed 3 nights in Nov 2023
Response from Brittany on Nov 14, 2023
Thank you for your feedback!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Brittany on Oct 17, 2023
Thank you!

6/10 Okay

Juan Carlos

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
the hotel stay was fine just the little things like a cricket inside the toilet some sort of mess on the wall by the bath trash can looked like poo and the A/C unit leaking and the lights weren't functioning property, and the phone was working properly to call out with these issues.
Stayed 3 nights in Sep 2023
Response from Brittany on Oct 17, 2023
we are very sorry for the inconvenience we will work closely with maintenance to fix the issue.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Aug 2023
Response from Brittany on Sep 3, 2023
Thank you!

10/10 Excellent

Rolando

Stayed 1 night in Aug 2023
Response from Brittany on Sep 3, 2023
Thank you for your feedback!!

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Near outlets
Stayed 1 night in Jul 2023
Response from Brittany on Jul 29, 2023
Thank you for your feedback!

10/10 Excellent

Luis

Stayed 1 night in Jul 2023
Response from Jesus on Jul 19, 2023
Thank you luis for a good grade looking forward to see you again.

2/10 Terrible

Blanca

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The only think I’m say I will never stay in this hotel no more my daughter forgot her phone and when I call the front desk they said the lady that they cleaning never return a phone but at first it show the phone (iPhone) show that was on the hotel now it show is in someone house. They should know is a iPhone and we be tracking it
Stayed 1 night in Jul 2023
Response from Brittany on Jul 17, 2023
We apologize for the inconvenience; we are addressing the situation with our staff to make sure it doesn't happen again. Once again, we sincerely apologize for the inconvenience.

10/10 Excellent

MIRIAM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Jul 2023
Response from Jesus on Jul 11, 2023
Thanks for your compliments and again looking forward to see again.

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Jesus on Jul 19, 2023
thank you for your time to grade us, have a wonderful day.

10/10 Excellent

Jon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, Large room, Bad Bed.
The bed is old, but the room is large, inexpensive, and clean. Good for a short stay.
Stayed 2 nights in Jun 2023
Response from Brittany on Jul 17, 2023
Thank you for your feedback.

10/10 Excellent

Baltazar

Stayed 1 night in Jun 2023
Response from Jesus on Jul 19, 2023
thank you for giving us a good grade looking forward to see again.

10/10 Excellent

Fabiola

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar para ir con la familia de compras al outlet.
Stayed 1 night in Apr 2023
Response from Jesus on Jul 19, 2023
asi es muy sercas a las tiendas para las compras de toda la familia. nos vemos pronto.

10/10 Excellent

Alfredo

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice. The king size bed was great. The two big screen TV's was a nice surprise.
Stayed 1 night in May 2023
Response from Tony on Jul 19, 2023
We are happy to see that you enjoy with us. Looking forward to see you again.

10/10 Excellent

Alfredo

Stayed 1 night in May 2023
Response from Jesus on Jul 19, 2023
Thank you for the good grade Mr alfredo, see you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Tony on May 9, 2023
Thank you very much for your time and give us a good score, and we are here to help you on anything when you come back here with us.

8/10 Good

Agnes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good condition.
Stayed 2 nights in Mar 2023
Response from Tony on May 9, 2023
Hi Agnes thank you for taking your time and answering our survey looking forward to make you happier in your next stay here with us. We are very happy that you find our hotel in a good condition and that you enjoy your staying with us.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Tony on May 9, 2023
Hola Senora Rebecca gracias por tomar su tiempo y llenar nuestro questionario y que le haya gustado todo de nuestro hotel y espearamos verla de nuevo pronto, la esperamos verla pronto hasta luego.

8/10 Good

juana, LEWISVILLE

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
😍
Stayed 1 night in Mar 2023
Response from Tony on May 9, 2023
Hola Senora Juana estamos muy contentos que se la haya pasado muy agradable con nosotros en su extancia aqui en nuestro hotel, esperamos volverla aver por aca y muchas gracias por escoger a Quality Inn & Suites.

8/10 Good

Mauricio

Business traveler, Traveled with partner
Liked: Staff & service
The Resturant close by an the shopping
Stayed 1 night in Mar 2023
Response from Tony on May 9, 2023
Hola senor Mauricio que bueno que haya disfrutado su estancia con nosotros aqui en Quality Inn & Suites.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Gladys

Stayed 1 night in Feb 2023

8/10 Good

Karla

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good choice.
The bedding was not clean at all. However, the staff was friendly.
Stayed 3 nights in Nov 2022

8/10 Good

Brandy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The property was in decent shape. Needs some update & repairs butoverall ok.

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Oct 2022

8/10 Good

DULCE

Traveled with family and small children
Liked: Property conditions & facilities
Good for shopping only if you go to The outlets, not for long stay. Basic hotel
Stayed 1 night in Oct 2022
Response from Quality Inn & Suites on Oct 19, 2022
Thank you for your feedback, our location is near the outlets and restaurants for your convenience and shopping needs.

10/10 Excellent

Karina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the stay was good.. could do some updates to the rooms and the Pool was a bit dirty
Stayed 2 nights in Oct 2022
Response from Quality Inn & Suites on Oct 19, 2022
Thank you for your high rating of our hotel, we work hard to make each stay a great one. Come back to visit again soon!

10/10 Excellent

Mitchel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accessible parking
Stayed 1 night in Oct 2022
Response from Quality Inn & Suites on Oct 19, 2022
Thank you for your feedback, we value your opinion! Come back again to visit soon!

8/10 Good

Angelito

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2022
Response from Quality Inn & Suites on Oct 19, 2022
Thank you for your high rating of our hotel, we work hard to make each visit a great one! We look forward to your next visit.

10/10 Excellent

Rosalinda

Stayed 3 nights in Sep 2022

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Quality Inn & Suites on Sep 28, 2022
Hi Kristie, Thank you for your feedback, we appreciate your high rating of our hotel and services. We work hard to ensure your stay is a great one! We look forward to your next visit.

2/10 Terrible

Rebeca, Magnolia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Bugs in the bedroom including cockroaches. Was really disappointed for the price they charge me
Stayed 1 night in Sep 2022
Response from Quality Inn & Suites on Sep 28, 2022
Hello Rebeca, Thank you for your feedback. Apologies for any inconvenience you may have endured during your stay. We are looking further into this matter. We hope you give us another opportunity to exceed your expectations in the near future.

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Good
Room was good, basic. Breakfast a plus. Good food. Location was great. Fast food and restaurant walking distance. Also outlet mall was walking distance.
Stayed 2 nights in Aug 2022
Response from Quality Inn & Suites on Sep 28, 2022
Thank you for your feedback, your opinion is very important to us. We look forward to your next visit!

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hay otras opciones
El exterior de este lugar ya se encuentra muy dañado. Cuando llegamos parecía que estaba abandonado ya que las puertas se encontraban cerradas. No pudimos registrarnos porque llegamos antes de las tres y ni siquiera nos dejaron guardar las maletas. Al regresar mas tarde, el gerente seguía de mal humor. Las habitaciones se encuentran limpias y la calidad del sueño es buena, a pesar de estar cerca del Freeway. El desayuno es muy simple y tampoco es servido con gusto. No volvería
Stayed 1 night in Aug 2022
Response from Quality Inn & Suites on Sep 28, 2022
Gracias por sus comentarios, su opinión es muy importante para nosotros, utilizaremos esta información para mejorar nuestros servicios. Pedimos disculpas por cualquier inconveniente que pueda haber ocurrido durante su estadía, podemos asegurarle que estamos investigando más a fondo el asunto. Esperamos que nos brinde otra oportunidad de cumplir con sus expectativas en un futuro cercano. Gracias por su visita.

2/10 Terrible

Jeanne

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a smell like mold the ceiling fan did not work and the refrigrator did not work canceled by second night and went and found a another place to stay
Stayed 2 nights in Jul 2022
Response from Quality Inn & Suites on Aug 2, 2022
Hello Jeanne, We appreciate your feedback. We apologize for any inconvenience that you may have endured during your stay. We are working closely with housekeeping stay to better the quality of the rooms, we look forward to your next visit.