Posted Oct 19, 2014
There are now light signs at night to find the only driveway into the hotel. There is construction going on that impedes you getting into the parking lot and parking. Parking lot is dark at night and the lot is dirty. The hotel room furniture is old vinyl that is peeling and cracking. The couch and tables are worn down looking. Carpeting was old and stained. The stove burners were rusty and dirty. The bathroom was clean, sinks and refrigerator were clean. The swimming pool was dirty my entire stay due to the dirt from the construction site next door. That is to bad, because that os why I booked this hotel. I really wanted to go swimming while on my trip.
The food they served for breafast and social hour was good. The staff were nice, but when you told them about and issue, they really didn't seem to care too much. Just a, "Sorry" and then they blew it off. But what really ruined my stay was that the cleaning staff left my hotel room unlooked with the door ajar after they cleaned the room. It was left unlooked and open for hours.
Comment from Hotel Management
Apr 25, 2015 by Alan Knoblach, Hotel Management
Thank you for taking the time to let us know of your recent stay with us at the Residence InnMcAllen. I was very pleased to hear of your satisfaction with our food selections and room cleanliness. However, I have shared your cleanliness concerns with our Executive Housekeeper for follow up. I also apologize for the confusion that the construction next door to us has caused our guests.