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Reviews of SpringHill Suites by Marriott McAllen Convention Center

3 out of 5
SpringHill Suites by Marriott McAllen Convention Center
1800 S Ware Road, McAllen, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 656 out of 987 reviews" "
Rating 8 - Good. 236 out of 987 reviews" "
Rating 6 - Okay. 52 out of 987 reviews" "
Rating 4 - Poor. 14 out of 987 reviews" "
Rating 2 - Terrible. 29 out of 987 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Gloria A Espinosa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All was great except for the pool, the water was cold all the time and the reason we picked this hotel was the pool! I’m not booking again.
Stayed 5 nights in Mar 2024

8/10 Good

Marcela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The WIFI doesn’t work well in the room. Nobody went to Fix it.
Stayed 1 night in Mar 2024

10/10 Excellent

Merelin, Winthrop Harbil

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and very friendly staff. Forgot few items that we picked up at front desk hours later…. Honest housekeeping is nice to have!
Stayed 1 night in Mar 2024
Response from Nicole on Mar 29, 2024
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

10/10 Excellent

Cassandra

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are too soft but other then the bed everything else was amazing especially everything is either 5-10mins away
Stayed 2 nights in Mar 2024
Response from Nicole on Mar 29, 2024
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

10/10 Excellent

Roger

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean ,good staff, convenient
Stayed 2 nights in Mar 2024
Response from Nicole on Mar 29, 2024
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

8/10 Good

Jack

Stayed 1 night in Mar 2024
Response from Nicole on Mar 29, 2024
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

10/10 Excellent

Roger

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy convenient and easy check in
Stayed 1 night in Mar 2024
Response from Nicole on Mar 29, 2024
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a little light on fresh fruit etc, but overall good.
Stayed 1 night in Mar 2024
Response from Nicole on Mar 29, 2024
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

10/10 Excellent

Duncan

Stayed 5 nights in Jan 2024
Response from Nicole on Jan 17, 2024
Thank you for staying with us. We work hard to make our guest happy and appreciate your feedback!

10/10 Excellent

Jorge, McAllen

Stayed 1 night in Jan 2024
Response from Nicole on Jan 17, 2024
Thank you for staying with us. We work hard to make our guest happy and appreciate your feedback!

10/10 Excellent

Ruben, Albuquerque

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Nicole on Jan 17, 2024
Thank you for staying with us. We work hard to make our guest happy and appreciate your feedback!

8/10 Good

Duncan Carroll

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Nicole on Dec 22, 2023
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Jorge, McAllen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nicole on Dec 22, 2023
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Rachael

Stayed 2 nights in Dec 2023
Response from Nicole on Dec 22, 2023
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Midhun

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Nov 2023
Response from Nicole on Dec 6, 2023
Thank you for staying with us. We work hard to make our guest happy & appreciate your feedback.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Probably not worth saying
Some lights didnt work, clean room overall my small special request was not done.
Stayed 1 night in Nov 2023
Response from Nicole on Dec 6, 2023
Thank you for staying with us. We work hard to make our guest happy & appreciate your feedback. I apologize that your request was not fulfilled.

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location. Everything is near by
Stayed 1 night in Sep 2023

10/10 Excellent

seungki, cuauhtemoc

Liked: Cleanliness, staff & service, property conditions & facilities
Exlent
Stayed 1 night in Jul 2023
Response from Nicole on Aug 14, 2023
Thank you for staying with us. We work hard to make our guest happy and appreciate your feedback.

10/10 Excellent

jose m

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Nicole on Aug 14, 2023
Thank you for staying with us. We work hard to make our guest happy and appreciate your feedback

10/10 Excellent

Gloria

Stayed 2 nights in Jun 2023
Response from Nicole on Jul 3, 2023
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to live
Stayed 1 night in May 2023
Response from Nicole on Jun 1, 2023
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

10/10 Excellent

Jennifer

Stayed 2 nights in May 2023
Response from Nicole on Jul 3, 2023
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedba

10/10 Excellent

NIDIA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in May 2023
Response from Nicole on May 25, 2023
Thank you for staying with us. We work hard to make our guests happy & appreciate your feedback.

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
I’m familiar with the are and was happy with the easy access to the freeway. However, side street hosted late night speed racing too loud for sleeping. Nice constant drip under the sink was just an added sprinkle of fun. Earplugs came in handy 2nd night. Shame considering it is a nice looking hotel.
Stayed 2 nights in May 2023
Response from Nicole on May 25, 2023
Thank you for staying with us and we appreciate your feedback.

10/10 Excellent

CARLOS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was ok
Stayed 1 night in Apr 2023
Response from Nicole on May 25, 2023
Thank you for staying with us. We work hard to make our guest happy and appreciate your feedback.

10/10 Excellent

Roberto Alfonso

Stayed 1 night in Apr 2023
Response from Nicole on Apr 13, 2023
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!

2/10 Terrible

Christy

Stayed 2 nights in Apr 2023
Response from Nicole on May 25, 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

KARLA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It has a great location.
Stayed 1 night in Mar 2023
Response from Nicole on Mar 17, 2023
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and that is was walking distance to restaurants and stores
Stayed 2 nights in Mar 2023
Response from Nicole on Mar 6, 2023
Thank you for staying with and your feedback!!

10/10 Excellent

LUIS, Chula vista

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel liked the pool it’s heated nice services breakfast is pretty good quiet really good area
Stayed 3 nights in Feb 2023
Response from Nicole on Feb 20, 2023
Thank you for staying with us. We work hard to make our guest happy and appreciate your feedback.

2/10 Terrible

Carlos

Stayed 1 night in Feb 2023
Response from Nicole on Mar 28, 2023
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were very pleased with our stay, clean, confi and close to everything we needed. Breakfast was very good
Stayed 2 nights in Jan 2023
Response from Nicole on Feb 6, 2023
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

marisol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly. We always stay when we are in town.
Response from Nicole on Jan 19, 2023
Thank you for staying with us! We work hard to make our guests happy and appreciate your feedback.

10/10 Excellent

Roberto Alfonso

Stayed 1 night in Dec 2022
Response from Nicole on Dec 21, 2022
Thank you for staying with us. We work hard to make our guest happy and appreciate your feedback.

10/10 Excellent

Roberto Alfonso

Stayed 3 nights in Dec 2022
Response from Nicole on Dec 21, 2022
Thank you for staying with us. We work hard to make our guest happy and appreciate your feedback.

10/10 Excellent

roel gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Very good place
Stayed 1 night in Dec 2022
Response from Nicole on Dec 21, 2022
Thank you for staying with us. We work hard to make your guest happy and appreciate your feedback.

8/10 Good

Everardo, laredo

Stayed 1 night in Sep 2022

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

6/10 Okay

Victor

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Sep 2022

10/10 Excellent

Gracie

Stayed 1 night in Aug 2022
Response from Nicole on Aug 15, 2022
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Nereida

Traveled with family and small children
Disliked: Property conditions & facilities
No exhaust fan in bathroom or restroom. Room was not ready on time. Some lights didn't work. Mold in room. Trash behind the vanity. I will never stay there again.
Stayed 2 nights in Jul 2022
Response from Nicole on Sep 7, 2022
Gracias por estar con nosotros. Trabajamos arduamente para hacer felices a nuestros huéspedes y apreciamos sus comentarios. Estaremos investigando este problema.

10/10 Excellent

Luis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great Hotel
Stayed 1 night in Jul 2022
Response from Nicole on Jul 18, 2022
Thank you for staying with us! We work hard to make our guests happy and appreciate your feedback.

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Nicole on Jul 8, 2022
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was slow - only one person at the counter and was on the phone while a long line formed behind me to check in. But he was very pleasant and friendly. Room was bigger than expected. Hallways were extremely hot and uncomfortable. Staff was friendly and helpful.
Stayed 3 nights in Jul 2022
Response from Nicole on Jul 6, 2022
Thank you for staying with us. We work hard to make our guests happy appreciate your feedback.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Hotel was nice and the bed was comfortable. Only stayed for one night but would stay there again if I were to come back.
Stayed 1 night in May 2022
Response from Nicole on May 16, 2022
Thank you for staying with us! We work hard to make our guests happy and appreciate your feedback.

6/10 Okay

Luciano

Stayed 1 night in May 2022

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Apr 2022
Response from Nicole on Apr 26, 2022
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

8/10 Good

Jesus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the price
It’s about as simple as you can get. The price is fair for the condition of the room. The carpets are all pleasantly clean. The room layout is good. It’s quiet and comfortable. Worth the price indeed.
Stayed 1 night in Apr 2022
Response from Nicole on Apr 26, 2022
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.

10/10 Excellent

Rosalba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Nicole on Apr 11, 2022
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback.