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Reviews of Staybridge Suites McAllen, an IHG Hotel

3 out of 5
Staybridge Suites McAllen, an IHG Hotel
620 Wichita Ave, McAllen, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 265 out of 446 reviews" "
Rating 8 - Good. 113 out of 446 reviews" "
Rating 6 - Okay. 36 out of 446 reviews" "
Rating 4 - Poor. 12 out of 446 reviews" "
Rating 2 - Terrible. 20 out of 446 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

juan carlos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Karen

Stayed 1 night in Dec 2023

10/10 Excellent

Patricia

Business traveler
Liked: Property conditions & facilities
Great Staff
Stayed 4 nights in Oct 2023

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very friendly & helpful. The beds are very comfortable and the shower heads and hot water were on point.
Stayed 2 nights in Nov 2023

2/10 Terrible

Roger

Booked the room for the 27 and was not able to check in but they still kept my money .
Stayed 1 night in Oct 2023

8/10 Good

Patricia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff !!
Stayed 4 nights in Oct 2023

6/10 Okay

Belia Elsa

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Old and dated. Hallways had an odd smell
Stayed 1 night in Sep 2023

10/10 Excellent

Eulalia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities
Stayed 1 night in Sep 2023

6/10 Okay

Jersai

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

SanJuana

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet
Stayed 1 night in Jul 2023

10/10 Excellent

Ben

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and their customer service is excellent.
Stayed 7 nights in May 2023

2/10 Terrible

Joe

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Management was so rude I was threatened that I was going to be asked to leave because we were being to loud I tried to explain that it wasn’t us but we got the blame so I didn’t want to sleep in my car so I put my family to sleep but the complaining kept on I also heard the noise and called the front desk but was ignored it was the worst experience I’ve been through I didn’t get any rest because the manager told me if he got one more complaint we had to leave the premises I do not recommend this place to any family it is the worst feeling the person that threatened us didn’t even wan to give me his name

10/10 Excellent

Ricardo

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Delfino

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Armando, Juarez

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place with a lot of amenities near
Stayed 1 night in Mar 2023

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Arleen

Stayed 2 nights in Jan 2023

8/10 Good

GLADYS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Barbara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

2/10 Terrible

Daniela

Stayed 1 night in Oct 2022

10/10 Excellent

Julie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin process, clean, rommy rooms. Lots of retail/dining options in the area, but very quiet right neart the hotel. Pretty area.
Stayed 1 night in Aug 2022

10/10 Excellent

Sonia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with the cleanliness of the rooms and excellent customer service. Would definitely stay there again.
Stayed 1 night in Jul 2022

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay.
Stayed 1 night in Jul 2022

2/10 Terrible

Jorge

Stayed 1 night in Jul 2022

10/10 Excellent

carlos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente servicio
Stayed 1 night in Jun 2022

10/10 Excellent

RAFAEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly staff Excellent included breakfast I did not like the poor quality of toilet paper
Stayed 1 night in Jun 2022

10/10 Excellent

Elena, San Pedro Garza Garcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Mauro

Traveled with family
Liked: Cleanliness, staff & service
Comfortable and cozy
Stayed 2 nights in Mar 2022

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2022

10/10 Excellent

Mario, Los Fresnos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were nice and helpful. Had a great stay.
Stayed 1 night in Feb 2022

10/10 Excellent

diana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything ,especialy that is very quite
Stayed 2 nights in Jan 2022

2/10 Terrible

Juan Jose

Stayed 1 night in Jan 2022

10/10 Excellent

Emilio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Victor

Stayed 1 night in Dec 2021

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.. nice rooms...clean..safe
Stayed 2 nights in Nov 2021

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
Love the kitchenette. Room smelled great. Very clean and professional.
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Clean place with good amenities and good location
Stayed 7 nights in Nov 2021

6/10 Okay

Peter

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Overall disappointment
The plug by the sink didn't work. We thought the problem was with the hair dryer. But it was the plug. The television was not programmed. I had to call the front desk twice before the maintenance guy came. It took about 50 minutes to resolve the issue. The first day there I wanted ice and the machine was empty. (Not working properly?) We paid over a hundred dollars a night and I expected a better situation. Nice room. Comfortable bed. But disappointed in overall service. Why wasn't the television ready to go before hand?
Stayed 4 nights in Oct 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Vanessa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean beds. The room AC was nice and cold. The pool area was clean. Front desk staff was very professional and kind. The hot items provided at breakfast were very good. The staff attending guests at breakfast were also very nice. The only complaint I have is that housekeeping forgot to empty the trash in our kitchen area before I checked in. So The trash can was full and never got emptied out by cleaning staff despite me placing it in the hallway and notifying the front desk. I would stay here again. Overall it was pleasant and there are a lot of places to eat and things to do around the hotel.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Jul 2021

10/10 Excellent

Laura

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Love the fact that you don’t have to pay parking
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Stayed 3 nights in May 2021

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Availability
Stayed 1 night in May 2021

2/10 Terrible

Arnulfo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Experience
I felt catfished, the hotel experience was not like the pictures, room smelled like wet dog and urine, found long black hairs on comforter and shower, couch and carpet was very stained and dirty,power turned off in the middle of the night, breakfast was not offered due to power not being on, I paid a good amount for the hotel and felt like I got a motel 6 experience, it was very cheap for being a three star hotel. Room felt very unclean
Stayed 1 night in May 2021