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Reviews of Texas Inn and Suites - Rio Grande Valley

2 out of 5
Texas Inn and Suites - Rio Grande Valley
1210 E Canton Rd, Edinburg, TX

Reviews

6.4
Rating 10 - Excellent. 76 out of 303 reviews" "
Rating 8 - Good. 67 out of 303 reviews" "
Rating 6 - Okay. 54 out of 303 reviews" "
Rating 4 - Poor. 38 out of 303 reviews" "
Rating 2 - Terrible. 68 out of 303 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As advertised
Stayed 1 night in Mar 2024
Response from P.Patel on Apr 22, 2024
Thank you for your excellent review.

2/10 Terrible

Floyd

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a disaster. Stay away.
Stayed 1 night in Mar 2024
Response from Mike on Mar 18, 2024
Please provide more information on your stay so we can address the issue you faced during your stay. Than you for the review.

6/10 Okay

Giuliana, Mansfield

Liked: Staff & service
Decent hotel for the prize
Stayed 2 nights in Mar 2024
Response from Mike on Mar 18, 2024
Thank you for the review. Hope you enjoyed your trip.

2/10 Terrible

Angelita

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 203 and 218 are haunted .... People died in those rooms. I was in 203 and it locked from the inside by itself the office knows and still rents out room. Day one is ok everytime but after that if you stay over they don't clean the room . Over priced room
Stayed 1 night in Feb 2024
Response from P.Smith on Feb 17, 2024
Room will never lock from inside until customer does it. When customer decline service housekeepers will not ask to clean until next morning.

8/10 Good

Eric

Traveled with family and small children
Disliked: Staff & service
the bath tub was dirty
Stayed 1 night in Dec 2023
Response from P.Patel on Dec 20, 2023
We appreciate your comments and apologize for the experience you faced.

4/10 Poor

Roberto

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was really outdated the remote for the TV hardly worked and the tub had stains
Stayed 1 night in Dec 2023
Response from Pete on Dec 17, 2023
we apologize for the experience you faced. Please give us another chance to serve you better.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Overall Opinion
The King bedroom had a funky smell of like an old place. Some places on the room weren't clean at all and other looked like they tried to clean but it wasn't really clean. Bed sheets were clean, but the comforter had cigarette burns. Bathroom shower work ok but the head was full of mineral deposits and was a little rusted. I will only recommend this place if can you book in advance for a heavy discount and if you're in a pinch other than that if you want something better for your buck look somewhere else.
Stayed 1 night in Dec 2023
Response from C.Reddy on Dec 12, 2023
Thank you for your honest review. This will help us to improve. Apologies for the experience.

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 1 night in Dec 2023
Response from C.Reddy on Dec 12, 2023
Please contact hotel to discuss about your experience so we can serve you better.

10/10 Excellent

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from C.Reddy on Dec 12, 2023
Thank you for your wonderful review. Hope to see you soon.

10/10 Excellent

Eduardo

Stayed 1 night in Dec 2023
Response from Reddy. on Dec 29, 2023
Thank you for the wonderful review. Please visit again when your travel brings you to Edinburg, Texas.

8/10 Good

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio, habitaciones limpias y cerca de Walmart, además está al lado de un 7-Eleven lo que da acceso rápido a alimentos las 24hrs
Stayed 2 nights in Nov 2023
Response from C.C. on Nov 28, 2023
Thank you for your positive feedback. Have a great day.

10/10 Excellent

Oscar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for last minute plans.
Stayed 2 nights in Nov 2023
Response from C.C. on Nov 28, 2023
Thank you for your positive feedback. Have a great day.

4/10 Poor

FRANCISCO

Stayed 2 nights in Nov 2023
Response from C.C. on Nov 22, 2023
Please contact hotel directly to discuss the issues and resolve the issues you have faced during your stay.

2/10 Terrible

Vanessa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst experience I have ever encountered with room conditions and costumer service in my life. Staff was knowingly unhelpful, spiteful, and lacked basic understanding for inconveniences the hotel placed on us as guests including hours checking in due to inability to locate reservations, reservation found under completely different name raising concerns with personal and financial information, lack of concern with uncleanliness and unkept condition of the room, and provided ZERO recification for issues experienced.
Stayed 1 night in Nov 2023
Response from Ram on Nov 19, 2023
Thank you for taking the time to share your valuable feedback. The experience you described is not characteristic of the level of service our associates strive to provide. Please contact the hotel to discuss the issue you have faced this will give us opportunity to resolve the issues before your next stay. Once again, I apologize for the inconvenience and thank you for your feedback and we hope to serve you again whenever your travels bring you back to Edinburg.

2/10 Terrible

Luis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from C.C. on Nov 19, 2023
Thank you for taking the time to share your valuable feedback. Please contact the hotel to discuss the issue you have faced this will give us opportunity to resolve the issues before your next stay. Once again, I apologize for the inconvenience and thank you for your feedback and we hope to serve you again whenever your travels bring you back to Edinburg.

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from C.C. on Nov 15, 2023
Thank you for your positive feedback. Have a great day.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from C.C. on Nov 5, 2023
Thank you for your positive feedback. Have a great day.

8/10 Good

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from C.C. on Nov 3, 2023
Thank you for the review, we hope your future stay will be better.

4/10 Poor

Kyle

Stayed 1 night in Oct 2023
Response from C.C. on Nov 15, 2023
Thank you for taking the time to share your valuable feedback. The experience you described is not characteristic of the level of service our associates strive to provide. Please contact the hotel to discuss the issue you have faced this will give us opportunity to resolve the issues before your next stay. Once again, I apologize for the inconvenience and thank you for your feedback and we hope to serve you again whenever your travels bring you back to Edinburg.

2/10 Terrible

Lynn

Traveled with family
Disliked: Amenities, property conditions & facilities
I WOULD NEVER STAY THERE AGAIN. I Rather stay in my car
Stayed 2 nights in Oct 2023
Response from Pete on Oct 11, 2023
Thank you for taking the time to share your valuable feedback. The experience you described is not characteristic of the level of service our associates strive to provide. Please contact the hotel to discuss the issue you have faced this will give us opportunity to resolve the issues before your next stay. Once again, I apologize for the inconvenience and thank you for your feedback and we hope to serve you again whenever your travels bring you back to Edinburg.

4/10 Poor

Merari

Disliked: Cleanliness, staff & service, property conditions & facilities
Air conditioner did not work, we had to ask 4 times to move us to a different room.
Stayed 1 night in Sep 2023
Response from C.C. on Oct 1, 2023
Thank you for taking the time to share your valuable feedback. The experience you described is not characteristic of the level of service our associates strive to provide. Please contact the hotel to discuss the issue you have faced this will give us opportunity to resolve the issues before your next stay. Once again, I apologize for the inconvenience and thank you for your feedback and we hope to serve you again whenever your travels bring you back to Edinburg.

10/10 Excellent

Augustin

Stayed 2 nights in Sep 2023
Response from P.Patel on Sep 30, 2023
Thank you for your positive feedback. Have a great day.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from P.Patel on Sep 26, 2023
Thank you for your review. We hope your next visit will be even better.

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from P.Patel on Sep 19, 2023
Thank you for your review. We hope your next visit will be even better.

8/10 Good

Maria Cecilia

Stayed 1 night in Aug 2023
Response from P.Patel on Sep 18, 2023
Thank you for your review. We hope your next visit will be even better.

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Pete on Aug 29, 2023
Thank you for taking the time to share your valuable feedback. The experience you described is not characteristic of the level of service our associates strive to provide. Please contact the hotel to discuss the issue you have faced this will give us opportunity to resolve the issues before your next stay. Once again, I apologize for the inconvenience and thank you for your feedback and we hope to serve you again whenever your travels bring you back to Edinburg.

8/10 Good

Mary

Stayed 1 night in Aug 2023
Response from P.Patel on Sep 15, 2023
Thank you for your review.

8/10 Good

Dora

Stayed 1 night in Aug 2023
Response from P.Patel on Aug 31, 2023
Thank you for your review. We hope your next visit will be even better.

2/10 Terrible

Greg

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible maintenance and or upkeep Both ac unit are on and not cooling down Cricket in living room and a spider in the bathtub
Stayed 1 night in Jul 2023
Response from Patrick on Jul 29, 2023
Thank you for taking the time to share your valuable feedback. The experience you described is not characteristic of the level of service our associates strive to provide. We will address this issue to our maintenance and cleaning department, and I would like to take the opportunity to inform you that the issue you faced will be resolved before your next stay.Once again, I apologize for the inconvenience and thank you for your feedback and we hope to serve you again whenever your travels bring you back to Edinburg.

10/10 Excellent

Angelica

Stayed 1 night in Jul 2023
Response from P.Patel on Aug 11, 2023
Thank you for your positive review. We hope your next visit will be even better.

10/10 Excellent

Jemimah

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Having two king beds was a great help.
Stayed 1 night in Jul 2023
Response from P.Patel on Jul 17, 2023
Thank you for your positive review. We hope your next visit will be even better.

2/10 Terrible

Tania

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t bother staying here.
Non smoking room was penetrated with the smell of smoke both cigarette and marijuana. The toilet wasn’t flushed upon arrival. The bed had clean sheets, but the comforter looked dingy and had cigarette burns on it. The whole place also reales of humidity and mold. The bathroom clearly had mold strapped and growing on the cracks where there were fixtures missing and where the grout and silicone had been peeled or was missing. AC unit also didn’t work, and the sad excuse of a ceiling fan was on the lowest setting and was barely holding onto the ceiling for its life.
Stayed 1 night in Jul 2023
Response from P.Patel on Jul 14, 2023
Thank you for taking the time to share your valuable feedback. The experience you described is not characteristic of the level of service our associates strive to provide. We will address this issue to our maintenance and cleaning department, and I would like to take the opportunity to inform you that the issue you faced will be resolved before your next stay.Once again, I apologize for the inconvenience and thank you for your feedback and we hope to serve you again whenever your travels bring you back to Edinburg.

10/10 Excellent

Johnny

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful
Stayed 1 night in Jun 2023
Response from P.P. on Jun 30, 2023
Thank you for your positive review. We hope your next visit will be even better.

2/10 Terrible

Luis

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
property need to be shut down . safety hazard missing electrical wall plates , missing plumbing fixtures ect . just dirty in general with no refund. photos are not up to date .
Stayed 1 night in Apr 2023
Response from Mike on Jun 12, 2023
We apologized for the inconvience.

2/10 Terrible

Sylvia

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst stay ever in RGV
Had to change rooms 3 times cause of one miss happen or another. Finally wheh we got a room shower had plastic bag wrapped around the neck from the wall. Roachfest Look like blood one floor. Just not happy at all.
Stayed 2 nights in Mar 2023

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Rooms need repairs. Towel bars pulled off walls, chipped paint, pool not clean....
Stayed 1 night in Feb 2023

4/10 Poor

Jayda

Traveled with family
Disliked: Staff & service, property conditions & facilities
I didn't like how everything was broken and they did not want to correct anything and then the last night I stayed there I paid for the room and Expedia canceled it and had my handicap wife in her walker sitting outside for 4 hours until I had to go pull money out for my account to pay cash because Expedia did not do anything quick enough to take care of this problem Expedia and they're not resolve nothing not even giving me my $75 voucher back

4/10 Poor

Jayda

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is not the place to be

8/10 Good

FRANK

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
It was clean but it could’ve been better. Must’ve gotten wrong rooms ready because our towels weren’t ready and TV setup was awkward had to operate it manually. Next time will pay for more stay in different motel.

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

4/10 Poor

linda

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Pool was disgusting and overall bad repair to the property

2/10 Terrible

Rene

Stayed 1 night in Nov 2022

4/10 Poor

Rodrigo

Business traveler, Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was helpful and the bed comfortable. The bed had a tablecloth like “blanket,” there was no iron or ironing board and the only one they had was old and scratched up. The blow drier stopped working Galway through use. There where signs for an ice maker but there was no ice maker to be found. The tray in the room was from super 8. For the price of the room we could have stayed anywhere else and had the basic accommodations that should be expected from a hotel/inn.
Stayed 2 nights in Nov 2022

2/10 Terrible

Brandy

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just awful
Stayed 2 nights in Nov 2022

2/10 Terrible

David

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroach infested, ask to spray and never sprayed. Raised the prices after first night. customer service sucked
Stayed 1 night in Oct 2022

2/10 Terrible

Paula

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a family emergency so me staying in that hotel was my only option. My brother in law got his room in the same hotel for 51$a night as a walk up . Me as a walk-in the front desk was charging me 80$ . I was it better if I booked on line for 63$ wit a discount for another trip I took. My room was just something else .my brother in laws room was way more in better condition then mines. It was frustrating & all kids of emotions.
Stayed 1 night in Aug 2022

2/10 Terrible

Amy

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The room was the most disgusting thing I’ve ever seen. We almost left but had no money to get another room elsewhere. And it was 1 am. Burn holes and marks everywhere. Rust and grime on the shower head. Broken everything basically.
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
No TP in my restroom
The restroom did not have toilet paper so I had to go to lobby and ask for some. When I was finally able to use the restroom, the toilet was broken. No other rooms were available so I had to wait for maintenance to fix the issue, which I'm thankful they were able to! Other than that, everything else went smoothly.
Stayed 1 night in Jun 2022

2/10 Terrible

Lizet

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Debanhi

Disliked: Staff & service, amenities
Stayed 1 night in May 2022