Lobby

Reviews of Best Western Plus McAllen Airport Hotel

2.5 out of 5
Best Western Plus McAllen Airport Hotel
1500 Wichita Ave, McAllen, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 674 out of 1008 reviews" "
Rating 8 - Good. 230 out of 1008 reviews" "
Rating 6 - Okay. 54 out of 1008 reviews" "
Rating 4 - Poor. 21 out of 1008 reviews" "
Rating 2 - Terrible. 29 out of 1008 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near airport. Mall nearby
Stayed 1 night in Mar 2024

8/10 Good

Carlos Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hair dryer did not work
Stayed 1 night in Mar 2024

10/10 Excellent

Mariaelena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best I really appreciate your service Best Western Plus and keep safe my niece . Thank you so much .
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, was clean. Breakfast was good and served early enough for my needs on a Sunday. Pleasant staff at the front desk.
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
very conveniently located. friendly staff
Stayed 3 nights in Feb 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter had a high school powerlifting meet 10 minutes to the arena, so it was convenient for me as a parent and the school to travel. It was an easy check in even coming in late and the breakfast in the morning was good and definitely helped for our athletes before the meet.
Stayed 1 night in Feb 2024

10/10 Excellent

Lanette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great with the property. My only complaint was, I paid for the room with a sofa and did not receive that room. Again, the room was nice, everything else was great just didn’t get the room I paid for.
Stayed 1 night in Feb 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Good place!
Stayed 1 night in Feb 2024

10/10 Excellent

MARVIN

Liked: Cleanliness, staff & service, property conditions & facilities
Hot coffee all night.
Stayed 1 night in Feb 2024

10/10 Excellent

Lanette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice, clean, and the staff are friendly. My experience at this hotel has been great.
Stayed 1 night in Feb 2024

10/10 Excellent

hidalia

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
i like that is walking distance from airport and shopping mall
Stayed 1 night in Feb 2024

8/10 Good

Ricardo, irving

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Vanessa K

Stayed 3 nights in Jan 2024

10/10 Excellent

peter

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything easy!!
Stayed 1 night in Jan 2024
Response from front desk manager on Feb 9, 2024
Hello Peter, thank you for your ratings.

10/10 Excellent

abby

Stayed 1 night in Jan 2024
Response from front desk on Feb 9, 2024
Thank you for your ratings Abby.

8/10 Good

Lucy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
This is my third time staying here and I like it so far. Every time I get the same reliable service although this time the sheets were not clean, there were some blood stains on the sheets and I was not happy about this. Please make sure the cleaning staff double check the bedding.
Stayed 1 night in Jan 2024

8/10 Good

Isela

Stayed 1 night in Jan 2024

8/10 Good

Jill

Stayed 1 night in Dec 2023

10/10 Excellent

sammy

Stayed 1 night in Dec 2023

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Dec 2023

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, amenities
the elevators are in bad condition... feels like a old hotel
Stayed 1 night in Dec 2023
Response from front desk manager on Dec 20, 2023
Hello Lorenzo, thank you for your feedback. I apologize for just having 1 elevator. We are working on getting the 2nd one up and running. Again, I apologize.

10/10 Excellent

Sonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very efficient staff!!
Stayed 1 night in Dec 2023

10/10 Excellent

Lanette

Stayed 1 night in Dec 2023

6/10 Okay

ARMANDO

Stayed 1 night in Dec 2023
Response from front desk manager on Dec 20, 2023
Hello Armando, We would like to hear more about your stay.

10/10 Excellent

Samantha

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was extremely clean. staff was friendly. Fee for pet was reasonably priced.
Stayed 1 night in Dec 2023
Response from front desk manager on Dec 20, 2023
Hello Samantha, I'm glad you had a great stay. We hope to see you again.

10/10 Excellent

Sang Wook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from front desk manager on Dec 20, 2023
Thank you Sang, We hope to see you again.

8/10 Good

Esmeralda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Dec 2023
Response from front desk manager on Dec 20, 2023
Hello Esmeralda, thank you. We hope to see you again.

10/10 Excellent

Samuel

Stayed 1 night in Nov 2023

10/10 Excellent

NOEL, SAN ANTONIO

Stayed 1 night in Nov 2023
Response from front desk manager on Dec 20, 2023
Hello Noel, thank you for your ratings. We hope to see you again.

10/10 Excellent

Claudia

Traveled with family
I like everything.
Stayed 1 night in Nov 2023
Response from front desk manager on Dec 20, 2023
Hello Claudia thank you for choosing Best Western Plus, We hope to see you again.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from front desk manager on Dec 20, 2023
Hello Elizabeth, thank you for ratings.

10/10 Excellent

Ixchel Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
awesome
Stayed 1 night in Nov 2023
Response from front desk manager on Dec 20, 2023
Hello Ixchel, thank you for choosing Best Western Plus, We hope to see you again.

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from front desk manager on Dec 20, 2023
Hello Gilberto, thank you for stay with us at Best Western Plus, We hope to see you again.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from front desk manager on Dec 20, 2023
Hello, than you for your ratings. We hope to see you again.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from front desk manager on Dec 20, 2023
Hello, Sergio, thank you for choosing Best Western Plus, We hope to see you again.

10/10 Excellent

Eldon, STEINBACH

Liked: Staff & service, amenities, property conditions & facilities
The front desk staff were awesome to help out in what had become a difficult situation!
Stayed 1 night in Oct 2023
Response from front desk manager on Dec 20, 2023
Hello Eldon, thank you for recognizing our wonderful staff. We hope to see you again.

10/10 Excellent

Frank

Stayed 1 night in Oct 2023
Response from front desk manager on Dec 20, 2023
Hello Frank, thank you for choosing Best Western Plus as your home away of home.

10/10 Excellent

Imelda

Stayed 1 night in Oct 2023
Response from front desk manager on Dec 20, 2023
Hello Imelda, I hope to see you again.

10/10 Excellent

David H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience!
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place I recommend 100^
Stayed 1 night in Sep 2023

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from front desk manager on Dec 20, 2023
Hello Felix, thank you for your ratings.

10/10 Excellent

Olga

Traveled with family
Stayed 1 night in Sep 2023

10/10 Excellent

Gerald Lee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly
Stayed 2 nights in Sep 2023

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Sep 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Juan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I paid 2 nights up front online and when I got there they took two hours to find me in computer and to have my room ready
Stayed 2 nights in Jul 2023

10/10 Excellent

veronica

Traveled with partner
👍
Stayed 1 night in Aug 2023

10/10 Excellent

Alejandro David Diaz

Stayed 1 night in Aug 2023

2/10 Terrible

Carlos

Stayed 1 night in Jul 2023

8/10 Good

ALEJANDRO

Stayed 1 night in Jul 2023