Soundproofing, iron/ironing board, free WiFi, bed sheets

Reviews of Quality Inn & Suites McDonough South I-75

2.5 out of 5
Quality Inn & Suites McDonough South I-75
930 Highway 155 S, McDonough, GA

Reviews

6.8
Rating 10 - Excellent. 110 out of 438 reviews" "
Rating 8 - Good. 132 out of 438 reviews" "
Rating 6 - Okay. 77 out of 438 reviews" "
Rating 4 - Poor. 61 out of 438 reviews" "
Rating 2 - Terrible. 58 out of 438 reviews" "

7.0/10

Cleanliness

8.2/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Kat

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to highway and busy road. Thought it was abandoned at first because there is no sign on building. Kitchen is closed to no breakfast even though advertised. Pool is also filled in with concrete. Check in was good but no one to check me out at 6:30AM and no instructions on how to check out or key card dropbox. Is actually a motel. Room very outdated (peeling paint, lamps broken or don't have lightbulbs). Overall would not stay again especially with so many other nicer properties nearby
Stayed 1 night in Apr 2024
Response from Manager on Apr 18, 2024
Hello Kat,We appreciate your feedback on your recent stay. We regret to hear that you were dissatisfied with aspects of your experience. Your observations will be shared with the team for further evaluation. We hope this does not deter you from possibly giving us another opportunity to exceed your expectations in the future.

4/10 Poor

Dawn

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Had a dog barking in next room more than half the night! People outside my door loud obnoxious till 4am no sleep woke up every hour to banging of doirs cars etc! Disabled van outside our door took 3 car spaces with people in it half the night Never afain I tell you 2 exits sooner much better!
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Dawn, We regret to hear about the disruptions you faced during your stay. We value all feedback and appreciate you taking the time to share your experience. We suggest reaching out to our management team directly to address your concerns further. Thank you for bringing this to our attention, and we hope to have another opportunity to better serve you in the future.

2/10 Terrible

Rafael

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel I believe in the world. First I arrive at the hotel with my family around 4am assigned a room that had this weird smell, the sheets on the bed were stained and burns on the bed. I complained and was given a new room (the clerk said it was the "newly renovated room") the room smelled much better than the last but the bed looks like someone slept in it. (Gross). I complained again and the clerk said I'll give you two keys to two different rooms..the first looked and smell like the first room the second wasn't even cleaned there were furniture all out of order and the bed no sheets. I left and found the nearest hotel. Side note there was this creppyguy standing outside
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Rafael,We apologize for the experience you had during your stay. We take guest feedback seriously to improve our services. Your concerns are noted and will be addressed with our team. Kindly contact our management directly for further assistance with your stay.

8/10 Good

Patrice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good!
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Patrice,We're delighted to hear you had a positive experience with us! Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us!

4/10 Poor

Blake

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Two words: run down. Breakfast bar is under construction - which would have been nice to know when we reserved the room - the room phone was busted, shampoo looked used, front desk staff was unfriendly at check-in, little better when I had to walk down and get towels and more shampoo and soap. Super noisy all night long between hearing other rooms and the highway. And the toilet/tub room was tiny.
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Blake,We regret to hear about the inconveniences you experienced during your stay. Your feedback is important, and we will address these issues to improve the guest experience. We encourage guests to contact management directly so we can further assist with any concerns. Thank you for taking the time to share your thoughts with us.

2/10 Terrible

Yohancys

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The website showed that there was breakfast included, but in reality they do not have breakfast, the sheets, the bathroom, the entire room were dirty.
Stayed 3 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Yohancys,We appreciate your feedback and apologize for any inconvenience you experienced. Our team strives to provide accurate information online. Your concerns will be shared with the appropriate departments for further review and improvement. Thank you for bringing this to our attention.

4/10 Poor

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Unorganized and attitude
Stayed 6 nights in Mar 2024
Response from Manager on Mar 19, 2024
Hello Stephanie, We strive to provide excellent service and a positive experience for all our guests. Your feedback is valuable and will be shared with our team for improvement. Thank you for bringing this to our attention so we can address it appropriately.

10/10 Excellent

Tamara

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was neat and clean, but the staff has not been trained on picking up reservations through websites like Expedia. The front desk personnel had no idea how to find my reservation and just kept saying it's not there. We called Expedia and it took over an hour to finally get it resolved to be able to get the room that we reserved. She needs further training on finding reservations through online sites.
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Tamara,We apologize for any inconvenience you experienced during check-in. We will address this with our team to ensure a smoother process for future guests. Your feedback is valuable as we strive to improve our service standards.

6/10 Okay

Carolyn

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The floor by the air-conditioning unit, had paint chips all over, the bed was a old spring mattress. I couldn't get an extra towel, because housekeeping is only there until 2pm!
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Carolyn, We apologize for the inconvenience you experienced and appreciate your feedback on the room's condition. Your comments will be shared with the relevant team for further review. For future requests, please feel free to contact our front desk for assistance as they are available 24/7. Your experience helps us improve, thank you.

8/10 Good

Jesus

Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Jesus, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

4/10 Poor

Larry

We did not like much. For the price, we probably should not have expected more. The place was noisy, the grounds were a mess, the desk staff was dismissive of there not being a breakfast as advertised, the room cabinetry was cheap, there were no chairs, the bed made a booming sound as weight was applied or removed, and the toilet paper was the worst we have ever seen.
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Hello Larry, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our team always strives to provide a comfortable and enjoyable environment for our guests. We appreciate your comments and will take them into consideration for future improvements. If you have any further concerns, please feel free to reach out to our management team directly.

4/10 Poor

Kelly

Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom was nasty and had bugs
Stayed 1 night in Jan 2024
Response from Manager on Feb 10, 2024
Hello Kelly,Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced during your recent stay. We take cleanliness and pest control seriously and will address this matter with our housekeeping team to ensure it doesn't happen again.

4/10 Poor

Lisbeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Feb 7, 2024
Hello Lisbeth, We apologize for any inconvenience you may have experienced during your stay. Please reach out to our hotel directly so that we may better understand and address any issues you encountered. We value your feedback and want to ensure that all guests have a pleasant stay.

4/10 Poor

Kadeen

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I did not feel comfortable
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Kadeen,Thank you for sharing your feedback with us. We regret to hear that you did not feel comfortable during your stay. We strive to provide a pleasant and welcoming experience for all our guests, and we apologize if we did not meet your expectations this time. We appreciate your input and will take it into consideration for future improvements.

10/10 Excellent

Holly, Griffin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Holly,We're thrilled to hear that you had a wonderful experience during your stay! We pride ourselves on providing exceptional service and creating memorable moments for our guests. Should you have any further insights or feedback to share, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another fantastic stay!

2/10 Terrible

Tylee

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Tylee, We're sorry to hear that your experience at our hotel did not meet your expectations. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, as we would like the opportunity to address and improve upon any issues you may have encountered. We value your input and hope to have the chance to make it right.

4/10 Poor

Fernando

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Fernando, We're sorry to hear that your stay with us was not up to your expectations. Please reach out to our hotel directly so we can address any issues you encountered. We appreciate your feedback and hope to have the opportunity to make it right for you.

6/10 Okay

Valentina

Liked: Cleanliness, staff & service, amenities
The property was okay my issue was the shelf in the tub broke and hit my foot.
Stayed 2 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Valentina,We apologize for any inconvenience caused during your stay. Our maintenance team regularly inspects and repairs all amenities to ensure a safe environment for our guests. We appreciate your feedback and will address this issue accordingly to prevent similar incidents from occurring in the future.

8/10 Good

Alicia

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello Alicia,Thank you for choosing our hotel for your stay. We appreciate your rating and value your feedback. If you have any specific comments or suggestions about your experience with us, we encourage you to reach out directly to our hotel. We look forward to welcoming you back in the future for an even better stay.

2/10 Terrible

Dontavius

Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello Dontavius, We appreciate you taking the time to provide us with your rating. We would like to hear more about your experience so that we can address any issues you encountered during your stay. Please reach out to our hotel directly to discuss any concerns. We value your input and hope to have the opportunity to make it right.

2/10 Terrible

Norman

Stayed 3 nights in Dec 2023
Response from Manager on Jan 2, 2024
Hello Norman, We're sorry to hear that you did not have a satisfactory experience during your stay. We value your feedback and encourage you to reach out to us directly so that we can address any specific issues you may have encountered. Your satisfaction is our top priority and we would appreciate the opportunity to make it right.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Dale,Thank you for choosing our hotel for your stay. We are delighted to see that you had a fantastic experience with us. We hope to have the pleasure of welcoming you back in the future for another incredible stay.

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bath tub
Stayed 1 night in Dec 2023
Response from Manager on Dec 14, 2023
Hello Elizabeth,Thank you for sharing this review, and we welcome you to visit us again anytime!

2/10 Terrible

Donald

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The courtyard is nice, however it looked unfinished. The rooms was remodel, and the job that was done was very poor.
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Donald,Thank you for sharing your feedback with us. We appreciate your kind words about our courtyard. Our team constantly strives to provide a comfortable experience for our guests. We apologize for any inconvenience caused by the condition of the rooms. We value your comments and will take them into consideration for future improvements.

6/10 Okay

Warren

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Manager on Dec 6, 2023
Hello Warren,We appreciate your recent stay at our hotel. If you have any specific feedback or concerns about your experience, please don't hesitate to reach out to us directly. We value your input and would love the opportunity to address any areas that may have fallen short of your expectations. We hope to have the chance to welcome you back in the future for a truly enjoyable stay.

8/10 Good

Damaris

Traveled with partner
Disliked: Property conditions & facilities
Property needs repair
Stayed 3 nights in Oct 2023
Response from Manager on Dec 2, 2023
Hello Damaris,Thank you for taking the time to share your feedback. We appreciate hearing about areas that need improvement and apologize for any inconvenience caused. We will pass along your comments to our maintenance team to address the repair issues. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a better experience.

2/10 Terrible

Rick

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Rick, We're sorry to learn that your stay was not up to your expectations. We encourage you to reach out to us directly to provide any specific feedback so that we can address the issues you experienced. We value your input and hope for an opportunity to improve your future stays.

6/10 Okay

Mohamed

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
It needs a lot of work!
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Mohamed,Thank you for sharing your feedback with us. We appreciate your input and will take it into consideration for future improvements. If you have any further concerns or suggestions, please feel free to reach out to our management team directly. We hope to welcome you again in the future and provide a better experience.

2/10 Terrible

Rose

Traveled with family and small children
I was very disappointed with the hotel and the room was dirty and smelled like roach spray we didn’t even stay there and I would love my money back. I will never use this service again
Stayed 2 nights in Nov 2023
Response from Manager on Nov 30, 2023
Hello Rose, We apologize for the inconvenience you experienced during your stay. Please contact our management team directly so they can assist you further with your concerns. We appreciate your feedback and will use it to improve our services. Thank you for bringing this to our attention.

6/10 Okay

Sarah

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Cigarette burns on the bedspread. Two bugs. You know what this place is.
Stayed 1 night in Nov 2023
Response from Manager on Nov 14, 2023
Hello Sarah, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Kira

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Nov 4, 2023
Hello Kira, Thank you for taking the time to leave us a review. We value your feedback and are sorry to hear about your experience. We strive to provide excellent service and will address your concerns with our team. Please reach out to our management directly for further assistance.

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello David,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced during your stay. It is important to us that all of our guests have a memorable and positive experience. We appreciate your comments and will use them to improve our services.

2/10 Terrible

Kimberly

Liked: Staff & service
Disliked: Cleanliness
Beware
I was supposed to be in a smoke free room, but it was smoked in, it stunck so bad, I couldn't sleep. The T.V. had smear strikes on hit. And if you want quit, don't come here. I had a rough night. It didn't help my emphazema, or assma. Left sick.
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Kimberly, We apologize for the inconvenience caused by the smoking smell in your room and the cleanliness issues. We understand the importance of a comfortable stay and will address these concerns with our team. Thank you for bringing this to our attention.

4/10 Poor

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Pretty shot
There was poop on the toilet seat that I had to scrub off, cockroaches in the bathroom, no soap in the bathroom, the hair dryer didn’t work and the shades didn’t really shut the whole way. The staff was very friendly, however!
Stayed 1 night in Oct 2023
Response from Manager on Oct 26, 2023
Dear Guest, We apologize for the inconvenience caused during your stay. Our team will address the cleanliness issues regarding the bathroom and ensure that amenities are fully stocked. Thank you for highlighting the friendliness of our staff. We appreciate your feedback and hope to have the opportunity to welcome you back.

4/10 Poor

Jeffrey

Disappointed
I had stayed at this hotel previously and found it satisfactory. This time I was very disappointed. There was no soap in the bathroom, had to ask at the front desk and was told the one they gave me was the last one they had. After seeing 3 cockroaches I left. The front desk clerk was polite and helpful though.
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Jeffrey, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Rachel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Rachel,We apologize for any inconvenience you may have experienced during your stay. Please let us know the details so we can address the issue promptly. Thank you for your feedback.

2/10 Terrible

Jeannette

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Didn’t like
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Jeannette,We apologize for any inconvenience caused during your stay. Please let us know specifically what you did not like so we can improve our services.

8/10 Good

Jeany

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Honestly the stay wasn't bad for a couple nights, especially after the awful trip we had getting there but it not as pictured on their profile. They were actively working on updating the rooms as we could tell. Staff was nice.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 18, 2023
Hi Jeany,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Susan

Business traveler
Liked: Staff & service
Disliked: Cleanliness, room comfort
Great for a one night stopover.
The staff were friendly and helpful. The room really needed a good cleaning and the beds were a bit uncomfortable. However, it was quiet during the night. The breakfast was nice and even had scrambled eggs and biscuits and gravy.
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hi Susan,The cleanliness of our hotel is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit.

8/10 Good

Maurice

Its nice
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hi Maurice,Thank you for sharing this review, and we welcome you to visit us again anytime!

2/10 Terrible

Suzanne

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Was very very shocked when getting there. Very shady people walking around, pot smoking in rooms, dogs barking in room next to ours, a crying baby in room behind us, sticky floors, curtains that don't close all the way, roach in our room, dirty towels. Found out people LIVE there and a lot are homeless or from low income jobs and most don't even pay to stay but are to help maintain and clean up the place.
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Suzanne ,Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Georgia
Great stay at hotel. Staff very sweet and accomadating. Highly recommend.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 7, 2023
Hello Michael,We appreciate the comments, especially with regards to your opinion of our staff. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

Anthony

Stayed 1 night in Sep 2023
Response from Manager on Oct 20, 2023
Hello Anthony, Thank you for your feedback. If there is anything specific you would like us to address, please let us know.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Manager on Sep 23, 2023
Hello Michelle,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

4/10 Poor

Steven

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived to check-in, I was initially told they showed no reservation for me. I showed the clerk my reservation and driver license, I was told someone had already checked in under my name at 10:30am. They had no idea what to do at that point, I was getting concerned that something fishy was going on. Another employee was called in, I was eventually given another room that was still under renovations. No water at the sink, construction going on all around me. Poorly managed establishment!
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello Steven ,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

8/10 Good

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from M on Sep 11, 2023
Thank you

10/10 Excellent

Roy

Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Roy,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Andre

Stayed 4 nights in Sep 2023
Response from Manager on Oct 28, 2023
Hello Andre,Thank you for your perfect rating! We are glad to hear that you enjoyed your stay with us.

6/10 Okay

Thomas

It was convenient
Stayed 1 night in Sep 2023
Response from Manager on Sep 4, 2023
Hello Thomas, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

6/10 Okay

Latasha

Traveled with family and small children
Disliked: Amenities
Shower curtain had mold as well as the bathtub and there was food on floor in serval spots so that means it has. It been swept and the blankets was all stained up with cigarette burn holes in them on the advertisement it says it has a pool witch was a lie
Stayed 2 nights in Aug 2023
Response from Manager on Aug 30, 2023
Hello Latasha, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.