Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Iron/ironing board, free WiFi, bed sheets

Reviews of Best Western McKenzie

2.5 out of 5
Best Western McKenzie
16180 Highland Drive, McKenzie, TN

Reviews

8.0

Very Good

Rating 10 - Excellent. 67 out of 209 reviews" "
Rating 8 - Good. 91 out of 209 reviews" "
Rating 6 - Okay. 27 out of 209 reviews" "
Rating 4 - Poor. 16 out of 209 reviews" "
Rating 2 - Terrible. 8 out of 209 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ❤️ agent at the desk was so nice and friendly.
Stayed 1 night in Feb 2024
Response from Becky on Feb 20, 2024
Thank you Michelle for your nice review of our Front Desk Agent. From all of us at Best Western McKenzie Thank you for staying with us. We hope you will visit us soon!

4/10 Poor

seok

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Very old property did not update years
Stayed 1 night in Feb 2024
Response from Becky on Feb 18, 2024
Thank you for your review of our property. We are sorry you did not enjoy your stay. It is true our property is older but we have made improvements at our property in the last several years such as remolding our breakfast area, new furniture and lamps for our rooms. Our future planned improvements are; interior and exterior painting and 50 inch TVs for all rooms. Because of the increased cost of operating a business we have tried to minimize raising our room rates for our guests while also trying to make improvements and updates to our property. We would like to thank you for staying with us.

8/10 Good

Elaine

Liked: Staff & service
Everything thing was good n peaceful
Stayed 2 nights in Feb 2024
Response from Becky on Feb 15, 2024
Thank you Elaine for your review. We try to use any feedback we receive to improve our quality of service. Thank you for staying with us and happy future travels.

8/10 Good

Melissa

Stayed 3 nights in Nov 2023

8/10 Good

Cole

Stayed 1 night in Nov 2023

10/10 Excellent

Delmaria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Easy check in peaceful area
Stayed 1 night in Nov 2023

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, and courteous when our key wouldn’t open the door. It was quite, but the carpet was damp feeling, and the bed was a little on the hard side.
Stayed 1 night in Oct 2023
Response from Becky on Oct 22, 2023
Thank you Regina for your review of our hotel. We love it when our guests share what they love about their stay and in what areas we can improve. Thank you for your business and we hope to see you again.

8/10 Good

Steve

Stayed 1 night in Oct 2023

8/10 Good

Terri

Breakfast was good
Stayed 1 night in Oct 2023
Response from Becky on Oct 14, 2023
Thank you Terri for leaving us a review. We look forward to seeing you again and from the entire team here at Best Western McKenzie we would like to thank you for staying with us.

4/10 Poor

Marvin

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Becky on Oct 22, 2023
Thank you Marvin for your review of our Hotel. We appreciate your business and we hope you will return so that we can improve your stay.

6/10 Okay

Cariesha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Becky on Oct 14, 2023
Good morning Cariesham, Thank you for staying with us and leaving us a review. We appreciate your business and we hope to see you again.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely be back!
Was very pleasant! We were treated kindly during our late arrival.
Stayed 1 night in Sep 2023
Response from Becky on Oct 4, 2023
Thank you Beth for leaving a review for us! We are all thrilled you enjoyed your stay and we appreciate your business.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Becky on Sep 27, 2023
Thank you for your 5 out of 5 review. We appreciate your business and we hope to see you soon.

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Clean room. Loved the pool. So glad they are pet friendly. I think the pet deposit should be refunded. But we will use them again.
Stayed 3 nights in Jul 2023
Response from Becky on Sep 27, 2023
Thank you for your review Amy, we appreciate your business! We hope to see you soon.

10/10 Excellent

Sylvia, Auburndale

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The receptionists were absolutely amazing!
Stayed 2 nights in May 2023

8/10 Good

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Becky on Jun 10, 2023
Hi Sabrina! Thank you for your review of Best Western Mckenzie. We hope to see you again soon.

10/10 Excellent

Homer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Becky on May 31, 2023
Thank You Homer for giving us a 5 out of 5! We Hope to see you again and Thank you for staying with us.

10/10 Excellent

Erica

Stayed 2 nights in May 2023
Response from Becky on Jun 12, 2023
Erica Thank you for the 5 out 5 review! We Hope to see you again soon!

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to catch a nights rest with no hassle
Stayed 2 nights in Apr 2023
Response from Manager on Apr 25, 2023
Thank you for the feedback on your stay. We are glad that you rested good.

10/10 Excellent

Dwayne

Stayed 1 night in Apr 2023
Response from Becky on May 31, 2023
Thank you Dwayne for giving us a 5 out of 5! We would love to see you again!

4/10 Poor

Anne

Stayed 2 nights in Mar 2023
Response from Manager on Apr 15, 2023
We are sorry that you didn't have a good experience with us. We would love to hear why, so that we could improve on our service. We hope that you will give us another chance to WOW you. Please come back for another visit.

8/10 Good

Sharon

Stayed 1 night in Mar 2023
Response from Front Desk on Mar 17, 2023
Thank you for the four star out of five star. We hope that you enjoyed your stay with us.

10/10 Excellent

Jessica

Stayed 1 night in Mar 2023
Response from Front Desk on Mar 25, 2023
Thank you for giving us a 5 out of 5 stars. We are glad that you enjoyed your stay with us. If there was anything you needed, let us know. This will tell us how we are doing, it will also let us know what guests may need.

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Front Desk on Feb 20, 2023
Thank you for giving us a score of 8 out of 10. We appreciate you scoring us. We hope that you will return for a visit.

8/10 Good

wendy

Stayed 2 nights in Feb 2023
Response from Front Desk on Mar 6, 2023
Thank you for posting a review for our property. We would like to know why we only received a 4 star rating? We hope that you will come back for a visit so that we can WOW you!

8/10 Good

Dennis, Paragould

Stayed 1 night in Feb 2023

8/10 Good

Guzely

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good location and quiet area
Stayed 2 nights in Jan 2023
Response from Front Desk on Feb 1, 2023
Thank you for your review. We appreciate the written review left, it let's us know where we are at. Please come and visit again.

6/10 Okay

Candy

Business traveler, Traveled with partner
No indoor pool. Hotel is a little run down. No staff after 10. Unless you want to wake up grumpy night staff guy
Response from Front Desk on Jan 7, 2023
Sorry your visit was not comfortable. We usually use "Southern Hospitality". We only have an outdoor pool.

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Manager on Nov 14, 2022
Thank you for the 5 out of 5 star rating. We are glad that you had a great stay. Come back for a visit.

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service
What I expected
Stayed 1 night in Oct 2022
Response from Manager on Oct 25, 2022
Thank you for giving us a 5 out of 5 stars. We hope that you will return for a visit.

6/10 Okay

Jennifer

Traveled with family
Disliked: Room comfort
Unfriendly
Staff a little rude. They seemed bothered we were there. Just didnt feel like i was in a friendly environment
Stayed 2 nights in Oct 2022
Response from Manager on Oct 21, 2022
I am sorry that you felt uneasy with your stay. We usually try to give "Southern Hospitality" to our guests to make them feel right at home! Please give us another chance to WOW you.

2/10 Terrible

Lakisha

Stayed 1 night in Oct 2022

10/10 Excellent

Joan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
My room was clean. Staff friendly
Stayed 1 night in Sep 2022
Response from Front Desk on Sep 27, 2022
Thank you for writing a review and giving us a high score. We try very hard to make guest's stays comfortable and friendly. We hope that you will visit again.

8/10 Good

Tony

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Front Desk on Oct 2, 2022
Thank you for putting a review and for giving us an 8 star out of 10. We hope that you will return so that we can wow you!

8/10 Good

Latasha

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was friendly and quiet. A bit pricey for the quality of the rooms though.
Stayed 1 night in Aug 2022
Response from Manager on Aug 9, 2022
We are glad that you enjoyed your stay. We are comparable to other hotels in our area. With prices being so high we try to keep our rates reasonable.

8/10 Good

Mary

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff - friendly! Would have liked to have had conditioner.
Stayed 1 night in Aug 2022
Response from Manager on Aug 9, 2022
Thank you for the review of our hotel. We appreciate your feedback. We are looking into conditioner. Thank you for the statement on our staff.

10/10 Excellent

Heidi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Very nice room, beautiful clean pool.
Stayed 1 night in Jul 2022
Response from Manager on Jul 8, 2022
Thank you for the 10/10 rating. We hope that you had an excellent stay. Please come back for another visit.

10/10 Excellent

April Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
July 4th
I was unsure about the hotel on the website but it was 100% better in person. Nice clean place
Stayed 1 night in Jul 2022
Response from Manager on Jul 6, 2022
Thank you for the review and the 5/5 star rating. We are glad that you had an enjoyable time at our hotel. Please come back for a visit.

2/10 Terrible

JOANN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing was good
Stayed 3 nights in Jun 2022
Response from Manager on Jun 18, 2022
“Thank you for your review. I'm sorry to hear you had a frustrating experience.

8/10 Good

Amanda

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Comfortable, firm beds. Good breakfast. Quiet. Pool was not ready or opened but being worked on. Carpet looked old and dirty.
Stayed 4 nights in Jun 2022
Response from Manager on Jun 18, 2022
“Thank you for your review. We had a maintenance issue with the pool but plan on reopening it July 1. Thank you for bringing the carpet issue to our attention.

8/10 Good

Penny

Stayed 2 nights in Jun 2022
Response from Manager on Jun 18, 2022
Thank you for taking the time to post a review of our property. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know

4/10 Poor

Jessica

Stayed 1 night in Jun 2022

10/10 Excellent

Betsy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super!
Stayed 1 night in May 2022
Response from Manager on Jun 18, 2022
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Best Western McKenzie. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know

8/10 Good

Songyoth Michael

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is your average small town hotel.
Stayed 1 night in Apr 2022
Response from Manager on Apr 11, 2022
Thank you for the 4 star of 5. What would it take to have you WOWed at our service? We are striving to be a 5 star. We hope that you willbe back for a visit.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice staff was friendly Beds we’re ok price was reasonable
Stayed 1 night in Apr 2022
Response from Manager on Apr 7, 2022
Thank you for your review of our hotel. We are glad that you had an enjoyable stay. Please come back for another visit.

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Manager on Mar 31, 2022
We like that you gave us a 4 out of 5 star. We would have had you WOWed and give us a 5 star. Could you let us know what we could have done better?

10/10 Excellent

Latasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
They were very nice to me. I appreciate it.
Stayed 1 night in Mar 2022
Response from Manager on Mar 21, 2022
Thank you for the 5 star rating. I am glad that you were treated with our Southern Hospitality. We hope that you will come back for a visit.

4/10 Poor

Jane

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Brrr
We arrived at 11:00 at night , received their very last room . The heat was off in the room when we got in it and unfortunately took the older heating unit took hours to get the room warm , (It was 50 when we got in it ), the maintenance man did bring a portable heater and the night check in lady brought us extra blankets . The room was comfortable when we got up in the morning , but slept in clothes instead of nightclothes because they were warmer.
Stayed 1 night in Feb 2022
Response from Manager on Feb 28, 2022
We are so very sorry for your experience. There was some kind of miscommunication with the new housekeeper and she turned off the unit. The afternoon clerk was not able to double check the rooms and the heat. Please call us for a discount on your next stay.

4/10 Poor

Shelly, piermont

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Not sure where to start & can’t figure out how this hotel received 4 star ratings. Room was not thoroughly cleaned. Vents were filthy, bugs in overhead light, and paint/taping in corners was really bad indicating a leak. The host was just not nice period. I needed an extra blanket because it was 19 degrees but they only give a sheet and thin blanket. The woman acted as if I had asked to get the room for free. she was clearly aggravated and didn’t bring blanket to me but made me follow her to the laundry room and get it. I will never recommend or stay there again!
Stayed 2 nights in Jan 2022
Response from Front Desk on Feb 5, 2022
We're sorry that you were not impress by our establishment. Thank you for all of your input on your visit. The manager will be on this review ASAP. WE are supposed to give Southern Hospitality and provide clean comfortable room. Again we are sorry for the inconveinance you had. Please come back for a visit.