Good location to meet our needs for family events.
Posted Oct 3, 2016
I had made a prepaid reservation and when I arrived at the hotel to claim my reservation I was informed that they showed no reservation. After an exhausting road trip, then to go thru another 2 + hour wait , with medical issues
was all I needed to make my day. We missed a dinner appointment with the family due to the ineptness of the hotel checkin staff to facilitate our checkin. After numerous telephone calls and conversations they were convinced that we did have a reservation after all, but we had to wait for approval....which took an hour or more, Finally we were checked in and received our room assignment. At 11:01 PM, the desk clerk came knocking on our door and trying to open the door. I jumped up so startled, out of a deep sleep ,that I re-injured my back again. I ask the night clerk lady what did she need.....Her reply was, "I was just checking to see if the room was in use." At that point I almost became politically NON CORRECT, but I told her, you just assigned me the room less than an hour ago. Yes, but I was just checking. This lady needs some serious administrative upgrade training. I spent the rest of the night in pain and couldn't sleep at all and this made the rest of the stay horrible..........