Ratings based on 366 Verified Reviews

3.9 out of 5
77% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from North MS

Good hotel conveniently located

Posted Aug 17, 2017
Staff was friendly. Hotel was clean and safe. Breakfast offered a good variety. Only two items to mention -- had to call front desk to get coffee station and soap/shampoo refilled after room was cleaned. Also, the towels brought were brand new, so they left TONS of lint when using.
Comment from Hotel Management
Aug 19, 2017 by Cindy Reeder, Hotel Management
Thank you so much for taking the time to write a review! We apologize for the issues you had with your stay and will definitely address this with our housekeeping staff. Hope to see you next time you are in the area!
5 out of 5
Recommended
for Everyone
by A verified traveler from Arkansas

Wedding weekend

Posted Jul 17, 2017
Pros: Rooms were spacious,, convenient location,,breakfast was awesome..
Cons: Nothing that I can think of..
Location: Restaurants and shopping
I had booked through Expedia,, reservations somehow were all mixed up,,but Cindy at the front desk handled the complications and fixed everything.. She is to be commended !!!
1 out of 5
by A verified traveler

Posted Jul 10, 2017
Cons: Do not post misleading photos.
Location: The highway. Get on it and go South to be better, cleaner location.
There was a wheelbarrow in the hallway with giant pieces of cement in it. As well as other materials that did not look too safe to have out unattended. The air conditioner did not work. Basically a SUCK experience. But the picture that you have on line looks nice, very misleading.
Comment from Hotel Management
Jul 14, 2017 by Kusant Risal, Hotel Management
We are so sorry about the renovation that we had going on during your stay. If there is anything we can do to make it right please don't hesitate to let us know. We hope you will give us one more chance to make this right. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa ON Canada

Excellent stay

Posted Jul 2, 2017
Pros: In addition, the hotel's exterior was clean and adorned with beautiful flowers, trees, and hedges. There was plenty of well lit parking spaces.
Cons: Several of the rooms on our floor were being renovated. We heard related noise on a few occasions when in the room in the afternoon; otherwise quiet.
Location: Many tourist attractions offered by the Dallas - Fort Worth area were within an hour car ride. It was close to family in Anna TX as well.
Our recent five night stay at the Best Western Plus McKinney Inn and Suites in McKinney TX was an excellent experience. Staff members were friendly, our room was clean and appeared to have been recently renovated. The bed was very comfortable and allowed for restful sleep. The air conditioner was relatively quiet and worked well. The small fridge kept our water nice and cold. In the morning we enjoyed an included hot and cold breakfast to start off the day. The hotel is in a convenient location, close to Highway 75 and also close to a quiet, tree lined neighborhood for pleasant walks.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Jun 10, 2017
It was a very nice hotel, really clean...everyone was nice and helpful. It's right in the middle of mckinney so your not far from where you want or need to go. I would recommend this hotel again when I visit Texas.
Comment from Hotel Management
Jun 15, 2017 by Kusant Risal, Hotel Management
Thank you so much for such a wonderful review
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent

Posted May 31, 2017
Reasonable price for a decent room. Plus a pool and hot tub to keep the kids entertained.
Comment from Hotel Management
Jun 7, 2017 by Kusant, Hotel Management
Thank you so much. We are so glad to hear that your family enjoyed our out door pool and the relaxing hot tub. We hope to see you soon.
5 out of 5
by mary louise

Posted May 11, 2017 on Hotels
Comment from Hotel Management
May 17, 2017
Thank you for such a wonderful rating.
4 out of 5
by Denise

"Nice Room"

Posted May 10, 2017 on Hotels
The room was very nice and clean. However, the breakfast was not good at all. It had powdered fake eggs and the other items were cold and not homemade at all. We had to go out to eat because the breakfast was so bad.
Comment from Hotel Management
May 17, 2017
Denise Thank you so much for staying with us while you were in McKinney. We are so sorry to not have met your expectation on our breakfast. We are working on improving our breakfast and We hope our guest will start recognizing it. We are using our guests feedback to make changes. We want to deliver what our guest expect and nothing less. We hope you will give us one more chance to make this right. Thank you
2 out of 5
by James

Posted May 2, 2017 on Hotels
Comment from Hotel Management
May 7, 2017
James We are so sorry for not meeting your expectation during your stay here. Your feedback helps us to focus on the areas that needs improvement. We hope you will give us one more chance to make this right. We hope to see you soon Thank you
5 out of 5
by Janet

Posted Apr 30, 2017 on Hotels
Our stay was great. Great front desk people, wonderful housekeeping crew. Everyone was very helpful. I would definitely stay there again.
Comment from Hotel Management
May 7, 2017
Janet Thank you so much for such a wonderful review. Our entire staff works hard to met our guest satisfaction and we are so happy to know that we succeeded to make your stay enjoyable. We hope to accommodate you in the near future. Thank you