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Reviews of BEST WESTERN PLUS McKinney Inn & Suites

2.5 out of 5
BEST WESTERN PLUS McKinney Inn & Suites
480 Wilson Creek Blvd, McKinney, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 317 out of 825 reviews" "
Rating 8 - Good. 271 out of 825 reviews" "
Rating 6 - Okay. 126 out of 825 reviews" "
Rating 4 - Poor. 68 out of 825 reviews" "
Rating 2 - Terrible. 43 out of 825 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Preet P on Apr 18, 2024
We’re really grateful and appreciate you taking the time to share your rating with us.

8/10 Good

Kathy

Liked: Property conditions & facilities
Liked it all
Stayed 1 night in Apr 2024
Response from Preet P on Apr 12, 2024
Thank you so much for taking the time to leave us feedback.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility, helpful staff
Stayed 3 nights in Apr 2024
Response from Preet P on Apr 11, 2024
Your satisfaction is our top priority, and we look forward to serving you again soon.

10/10 Excellent

Sue

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Apr 2024
Response from Preet P on Apr 11, 2024
Thank you for taking the time to leave us a review.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Preet P on Apr 11, 2024
We appreciate your feedback.

8/10 Good

Selena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious room, clean, quite place.
Stayed 1 night in Mar 2024
Response from Preet P on Apr 11, 2024
We are thrilled to hear that you loved your experience with us.

10/10 Excellent

Rishi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is good
Stayed 1 night in Apr 2024
Response from Preet P on Apr 11, 2024
We appreciate your feedback and are delighted to know you enjoyed your stay.

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was nice
Stayed 3 nights in Mar 2024
Response from Preet P on Apr 11, 2024
Your satisfaction is our top priority, and we look forward to serving you again soon.

8/10 Good

GREGORY

Liked: Cleanliness
Convenient location. Overall it was a good three day stay. Coffee is terrible in the lobby and in the room. Never had room service bed made though in three days. Although I did not ask for anything. Smelled funny in the building, like Indian incense
Stayed 3 nights in Mar 2024
Response from Preet P on Mar 19, 2024
I apologize for the issue you experienced. We take customer satisfaction very seriously and we're disappointed that we weren't able to meet your expectations. Let us know if there's anything else we can do to make things better.

10/10 Excellent

Connie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2024
Response from Preet P on Mar 3, 2024
Thankyou so much for taking time to leave us a review.

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well appointed room, king bed was firm. Good breakfast.
Stayed 1 night in Feb 2024
Response from Preet P on Feb 9, 2024
Thanks so much for sharing your experience with us.

10/10 Excellent

Cassandra, Byram

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked for a room close to the elevator and was given one on the first floor. I was worried about possible noise and security. Didn’t have a problem. The room was clean and the bed comfortable. The rest was indescribable as I slept like a rock and woke refreshed. 5 stars! If needed, I would definite visit again.
Stayed 1 night in Jan 2024
Response from Preet P on Feb 8, 2024
We're really grateful and appreciate you taking the time to share your rating with us.

6/10 Okay

Lisa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from Preet P on Feb 8, 2024
Thank you so much for taking the time to leave us rating.

6/10 Okay

Ruth

Traveled with family
Hotel is aged and has problems with plumbing and heating.
Stayed 3 nights in Jan 2024
Response from Preet P on Jan 23, 2024
Sorry for not exceeding your expectations.

8/10 Good

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Preet P on Jan 19, 2024
Thank you for taking the time to send us your valuable feedback.

8/10 Good

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Preet P on Jan 19, 2024
Thank you for taking the time to send us your valuable feedback.

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great
Stayed 2 nights in Jan 2024
Response from Preet P on Jan 16, 2024
Thank you for choosing us, and we hope to serve you again in the future.

8/10 Good

Tina

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Preet P on Jan 16, 2024
Thank you for choosing us, and we hope to serve you again in the future.

8/10 Good

Joshua

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Preet P on Jan 8, 2024
Thanks for sharing your rating with us.

8/10 Good

Holt

Stayed 2 nights in Dec 2023
Response from Preet P on Jan 29, 2024
Thank you so much for taking the time to review us.

10/10 Excellent

Rick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast offerings.
Stayed 4 nights in Dec 2023
Response from Preet P on Jan 19, 2024
Thank you for taking the time to send us your valuable feedback.

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Ken

Business traveler
Stayed 4 nights in Dec 2023

8/10 Good

Bill

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Marilyn

Business traveler
Liked: Cleanliness, property conditions & facilities
Decent hotel
We had booked an accessible room on Hotels.com but when we arrived at the hotel they said they only had us down for a regular room. Fortunately my brothers wheelchair could fit inside the regular room and bathroom. The hotel was clean and breakfast was very good.
Stayed 1 night in Nov 2023

10/10 Excellent

Debra

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice at check in. The room was nice & clean.😊
Stayed 1 night in Nov 2023

2/10 Terrible

S

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a follow up to my previous comment, after I submitted a inquiry on their official website, no one has ever contacted me until now, this makes me feel irrespective and they have an unprofessional team that they can just ignore customers inquiries even I have stayed in their place for more than 10 days. Maybe you could tell their attitude, no matter the very place I have stayed or the headquarter, same unprofessional.
Response from Preet P on Nov 29, 2023
Sir we already responded twice on your previous reviews.

8/10 Good

Rosanne

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We came for the Christmas Festival. We left very early and had to stop and check in because they indicated they would give our room away if we didn’t. We checked in a little after 9: AM but no access at all.when we returned at 9:30 PM it was like we hadn’t checked in at all. We were two weary travelers with a small child in tow, but I was required to walk all the way back to my car alone to put a yellow tag on my dash to keep my car from being towed. I was furious.
Stayed 1 night in Nov 2023

10/10 Excellent

janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, older but clean, good breakfast and very nice staff.
Stayed 2 nights in Nov 2023

10/10 Excellent

Gerald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Nov 2023

10/10 Excellent

Kangxi

Stayed 2 nights in Nov 2023

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service
Shower curtain torn, water pressure low, hot water not hot, breakfast was good and staff were nice.
Stayed 2 nights in Nov 2023

10/10 Excellent

McKenzie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Nov 2023

10/10 Excellent

Stacie

Liked: Cleanliness
Stayed 1 night in Nov 2023

4/10 Poor

Randy

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Preet P on Nov 27, 2023
We are sorry that we could not meet your expectations. if you would like to give us other chance and we'll assure that we won't disappoint you.

6/10 Okay

Gail

Room had dust on tables. Carpet was dirty. Breakfast was cheap.
Stayed 1 night in Nov 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Gregory

Stayed 1 night in Nov 2023

2/10 Terrible

S

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a follow up to my previous comment, after I submitted a inquiry on their official website, no one has ever contacted me until now, this makes me feel irrespective and they have an unprofessional team that they can just ignore customers inquiries even I have stayed in their place for more than 10 days. Maybe you could tell their attitude, no matter the very place I have stayed or the headquarter, same unprofessional.
Response from Preet P on Nov 2, 2023
Sir, we already responded to your review/complain also, we were contacted by corporate, and they should contact you today.

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Came in late at night, checked in no problem. Bed was really nice, and bathroom and shower was nice as well. Will stay there again
Stayed 1 night in Oct 2023

2/10 Terrible

S

I was charged an extra fee after I checked out. I called the front desk, and the front desk explained to me that the clean person smelt smoking. But I explained to the front desk that it might just be my perfume, and my perfume has some smoking smell because I only use electric cigarettes so there is no chance that my room could be detected a smoking issue. I believe the front desk misunderstood what I said because he said electric is also not allowed. But the reason why I mention this is only to let him know that I didn't smoke regular cigarettes. And in the end, he said no matter if it was a perfume, as long as they smelt the smoke flavor, the fee would be charged. I feel it is unfair, that my explanation wasn't accepted. I stayed at this hotel last week for 10 days and came back on Oct 26th, and no issue like this was found during my last week's stay, I also used my perfume, and no one told me my perfume would be an issue. But this time for my 1 day stay, I was charged 250 extra.
Response from Preet P on Nov 2, 2023
RESPONDING AGAIN!!!We are very strict with our smoking policy.Every morning after customer leave, we have a person specially appointed to check the room if everything is good in room or not. Weather the room is in being smoked or left with mess.

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Love how much space the room had
Stayed 1 night in Oct 2023

4/10 Poor

Kari

Liked: Cleanliness, staff & service
Disliked: Room comfort
Bad sleep
The staff was great but the beds were horrible.
Stayed 1 night in Oct 2023

8/10 Good

celeste

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was close to all the places we wanted to visit. The building is older so it had a few issues. Nothing that made it uncomfortable to stay
Stayed 2 nights in Oct 2023

8/10 Good

ZAFER

Stayed 1 night in Oct 2023

10/10 Excellent

Lane

Stayed 1 night in Oct 2023

8/10 Good

Michele

Hotel is ok - not someplace I’d like to stay for a week. Beds are nice, but bathroom was a little outdated and door was too hard to close.
Stayed 1 night in Oct 2023

10/10 Excellent

Maurice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good enough
Stayed 1 night in Oct 2023

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023