Ratings based on 318 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 13, 2017
Pros: It was clean and the staff was friendly.
Cons: The cleaning staff needs to replace / restock complimentary items that have been used.
The hotel was clean and staff at front desk and in dining area were friendly. My only irritation was that during our entire five day stay, the cleaning staff did not restock the coffee and supplies, or shampoo and body wash items and did not take and replace used glasses. I had to go to the front desk each day to get more supplies.
Comment from Hotel Management
May 17, 2017 by Jessi, Hotel Management
Thank you so much for taking the time to share your experience with our hotel, Becky! We are sorry to hear that your room was not sufficiently serviced during your stay with us! We will work with our team to correct this mistake and make it does not happen again! We hope you will come and stay with us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Best place to stay in Bonham

Posted May 10, 2017
Pros: The beds were very comfortable and excellent breakfast.
Cons: There really was nothing negative.
Location: Not too much, but the hotel is in a great centralized location.
The staff were so friendly and made our stay very comfortable. The breakfast was amazing and it was nice to have an indoor pool option. We will definitely stay here again on our next trip to Bonham.
Comment from Hotel Management
May 17, 2017 by Jessi, Hotel Management
Thank you so much, J! We truly appreciate hearing from our valued guests and it is even better when they can say with certainty that they will stay with us again! Looking forward to your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in a nice location.

Posted Apr 5, 2017
Pros: The location was what I liked the most and it was very easy to find.
This was a very nice hotel. Everything I required was within walking distance. Nice and friendly staff and the room was very nice and quiet. I would definitely recommend this hotel to my family and friends. The room had all of the amenities that I needed and I did not have to leave the room for anything. I was also provided with bottled water and a hospitality tray with shampoo and conditioner. It was similar to being at home.
Comment from Hotel Management
Apr 17, 2017 by Jessi C, Hotel Management
Thank you so much for taking the time to share your experience with our hotel. We are so excited that you were able to enjoy your stay with us. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 11, 2017
For the average traveller, of which I am one, it was outstanding. Complimentary breakfast would have been nice, but everything else was perfect.
Comment from Hotel Management
Apr 17, 2017 by Jessi C, Hotel Management
Thank you so much for taking the time to share your experience with our hotel. We are pleased that you found our hotel to be outstanding. We apologize that the breakfast was not complimentary, but we do have some rates that will include breakfast in the future. Hoping to see you again and that we can offer you a breakfast included rate. Thanks again!
4 out of 5
by Joseph

Posted Feb 26, 2017 on Hotels
We have to pay for plastic silverware
Comment from Hotel Management
Apr 17, 2017 by Jessi, Hotel Management
Thank you for sharing your experience with us. We are sorry to hear that you had to pay for plastic silverware as that is not something that we normally charge for. We hope that you will give us another opportunity to show you what an amazing hotel we truly are. Looking forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2017
Hotel was the perfect distance from each town that we were traveling to. The hotel is kinda secluded on its own road which was actually nice. The staff were very helpful and the rooms were very clean and nice.
4 out of 5
by Bradley

Nice hotel Central McKinney along 75

Posted Feb 22, 2017 on Hotels
I was plesently surprised by the hotel. It is very nice, especially if your memory of Holiday Inns were the 70s drive in motels. The hotel is convient to some nearby shopping and restaurants. The rooms were of nice size and comfortable. The only thing that prevents me from giving a higher rating is that the hotel is alittle noisy, so as people are walking up and down the halls and talking you hear every word. The first day I checked in was a busy day and there was a constant drone of people even though I was mid way down the hall. The second night was much quiter as the hotel wasn't as full.
3 out of 5
by Amy

The Good & The Bad

Posted Feb 22, 2017 on Hotels
The Good ~ Very friendly staff. Close to just about every type of business you would need. Indoor pool is great for wearing out the kids. Bed is very comfortable, and there are already a variety of pillows, from soft to firm, on the bed. You can get a wide variety of excellent mixed drinks in the restaurant/lounge. The Bad ~ The room was not clean on arrival. There were 2 -32 oz plastic cups with a bottle of Dawn in the bathroom. There was trash between the beds. The back to the remote was broken and lying on the table. If you are going to need to sit at the desk, you will be very uncomfortable. The desk chairs do not raise very high. Unless you have a long torso, it's very uncomfortable for computer use. Hotels.com website says there are 2 restaurants and a lounge area, and that is false. There is 1 restaurant with a lounge attached. The food in the restaurant comes to them frozen, for the most part, and it's dropped in a fryer or microwaved, which is obvious when you see the vegetables, but I did ask to make sure. There's nothing substantial on the menu for vegetarians or vegans. The towels at the pool area are tiny, and there aren't enough of them. So ignore the signs, and take towels from the room with you. Overall, it is a decent hotel with an excellent staff. If you're staying for business or are planning to be able to eat your meals in-house, I would suggest another restaurant. If you're just looking for a place to crash after a busy day out, this is your place!
5 out of 5
by Michael

Anniversary get away

Posted Jan 31, 2017 on Hotels
Excellent in every way!! Just what Granma& grandpa needed after holiday activities & craziness! We had delayed celebrating our 43 anniversary from 12/29 till this.. not so far from home to go (3 hour drive) to enjoy what area has to offer!
Comment from Hotel Management
Feb 4, 2017 by General Manager, Hotel Management
Thank you so much for taking the time to share your experience with our hotel. We are so pleased to hear that you enjoyed your stay and were able to celebrate such an amazing milestone with us! We hope that you found something fun to do while in town. McKinney really is a gem! Looking forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlestown, IN

Staff was amazing!

Posted Jan 15, 2017
Pros: Rooms were clean and comfy and wonderful staff.
Cons: Pool area was too close to the lobby. The breakfast cafe/bar/lounge (also off the lobby) had the chlorine smell and that wasn't pleasant at breakfast.
Location: Very close off the freeway. A little awkward to get to, but wonderful shopping and restaurants in close proximity.
This hotel was bright and cheery. It's close to so many places to shops and restaurants. Had everything you could possibly want and the staff was so helpful, they even printed out my boarding passes for my airline flight.
Comment from Hotel Management
Jan 20, 2017 by Jessi C, Hotel Management
Thank you so much for taking the time to share your experience with our hotel. We are so glad you found the rooms to be comfortable. We pride ourselves on providing excellent service and it seems we were able to deliver during your stay. Looking forward to your next visit!