Ratings based on 396 Verified Reviews

4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Holiday Inb Holiday Inn Mckinney, TX

Posted May 10, 2018
The air would not turn down to the temperature we desired. It was way too warm. If we’re going to pay a lot of money for a room, the air has to work, or I’ll stay somewhere else.
Comment from Hotel Management
May 26, 2018 by Jessi C, Hotel Management
Thank you so much for sharing your experience with our hotel. We are so sorry to hear that the air conditioner was not working properly and we apologize for this inconvenience. Thank you for letting us know so that we can get it fixed as soon as possible.
5 out of 5
by A verified traveler from Arkansas

Posted May 8, 2018
Comment from Hotel Management
May 8, 2018 by Jessi C, Hotel Management
Thank you so much! Looking forward to your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler from East Texas

Great hotel with even better Pricing!!!

Posted Apr 23, 2018
I usually don’t stay atHoliday Inn but they had an impressive indoor pool and and amazing weekend rate! I am so pleased. Great accommodations and superb pool area! Very clean throughout.
Comment from Hotel Management
Apr 26, 2018 by Jessi C, Hotel Management
Thank you so much for taking the time to share your experience with our hotel. We pride ourselves on providing a clean, comfortable, and valuable experience for all of our guests and are pleased to hear you enjoyed your stay with us! Looking forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2018
Nice customer service, great location and quiet neighborhood!
Comment from Hotel Management
Apr 26, 2018 by Jessi C, Hotel Management
Thank you so much! We truly appreciate your kind words. Looking forward to your next visit!
2 out of 5
by A verified traveler from MA

the hotel was ok

Posted Apr 4, 2018
Pros: ONLY THE FRONT DESK.THEY ARE VERY WELCOMING,ESPECIALLY THE LADY WHO WAS THERE ON THAT FRIDAY WE CAME. I WISH YOUR WAITERS ARE THE SAME.
Cons: CLEANLINESS,THERE WAS A COCKROACH IN THE BATHROOM,THANK GOD WE SAW IT THE MORNING WE WERE LEAVING.
Location: THE LOCATION IS EXCELLENT
I was very disappointed with the waiter who was there over the weekend.she was very rude and doesn't seem to know her job,even cleaning after we had to put the dirty stuffs on the other table. I have been going to the other holiday inn hotels in other states but their services are excellent.I WAS REALLY DISAPOINTED.
Comment from Hotel Management
Apr 9, 2018 by Jessi C, Hotel Management
Thank you so much for taking the time to share your experience with our hotel. We are sorry to hear that you did not have a pleasant time in our dining area. We will work with our staff to be better in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

Nice hotel

Posted Mar 20, 2018
It looks like they've been working on updates as I saw some construction and a Sherwin-Williams painter. I don't know how well they wash the glass cups in the room as the ones we had were dirty. Otherwise, the room was clean, nice, and comfortable. WiFi worked well.
Comment from Hotel Management
Apr 3, 2018 by Jessi C, Hotel Management
Thank you so much for sharing your experience with our hotel. We are sorry to hear your glasses were not cleaned well. We are renovating each guest room, so you should definitely come back and see us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Softball tournament

Posted Mar 19, 2018
the staff is amazing and truly go above and beyond to help their customers! We got lost (due to maps not being updated by construction) and the clerk stayed on the phone with me until we pulled in. The restaurant inside the hotel has great food and the atmosphere was fun. our room was clean, and stocked with everything we needed to get a full nights rest before another long day at the ball park. I highly recommend this hotel and will stay here in the future for our next tournaments!
Comment from Hotel Management
Mar 19, 2018 by Jessi C, Hotel Management
WOW! Thank you so much for the kind words. We are sorry to hear that you had trouble finding us, but are glad our staff was able to direct you safely! We are so pleased that you enjoyed your stay with us! Looking forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Family vacation done right

Posted Mar 18, 2018
Kids swam for hrs, came back down to eat in lounge, 9 p.m. pizza and service was great! Full menu in lounge. Clean room, quiet not disturbed all night. Great location for our trip to shop/swim at the city! This hotel was the main plan to for our trip and met expectations.
Comment from Hotel Management
Mar 19, 2018 by Jessi C, Hotel Management
Thank you so much for taking the time to share your experience with our hotel. We are so pleased to hear that you enjoyed yourself while here. Hoping you will come back and see us again soon!
4 out of 5
by A verified traveler

Good stay

Posted Mar 16, 2018 on Hotels
Overall our stay was good. The hotel is very nice. We however had issues with housekeeping. Our room was only halfway cleaned both days. Several thing were left undone and that was quite disappointing.
Comment from Hotel Management
Mar 19, 2018 by Jessi C, Hotel Management
Thank you so much for sharing your experience with our hotel. We pride ourselves on providing a clean, comfortable, and valuable experience for all of our guests and we are sorry to hear that we fell short during your visit. We appreciate the feedback as it can only help us to improve in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay

Posted Mar 13, 2018
Very clean and staff was helpful. Would stay here again.
Comment from Hotel Management
Mar 19, 2018 by Jessi C, Hotel Management
Thank you so much for taking the time to review our hotel. We are pleased to hear you enjoyed your stay and that you would stay with us again. We look forward to seeing you on your next visit!