Hello Dorothy,Thank you for taking a moment to complete a survey of our Red Roof Inn & Conference Center McKinney. It is nice to see that your 5/5 score of our property was influenced by the cleanliness of your room, our quiet environment and friendly staff. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all our guests.We do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Christa. The staff and I at the Red Roof Inn & Conference Center McKinney appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hi Paola,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Conference Center McKinney. Please accept our apologies for any inconvenience caused by the lighting. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Corey, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn & Conference Center McKinney. We regret to discover that you weren’t thoroughly impressed with us during your most recent visit. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We ask that you give us another opportunity to make a better impression on your next visit.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Hello Chassiti, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Hello Fredricka, The staff at the Red Roof Inn & Conference Center McKinney and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Thank you, Greg, for telling us about your stay at the Red Roof Inn & Conference Center McKinney. I am disappointed that your experience was less than ideal due to the dirty floor, the noise disturbance along with the other concerns mentioned. Please accept our sincerest apologies for the impact this had on your stay. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

Dear Cynthia,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are overwhelmed to read that you had an easy check-in. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Dear Virginia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. However, it's good to know that the beds were clean. You indicated that you were unsatisfied with the noise you encountered that came from a party, the upkeep of the building and all other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Wilde,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. At Red Roof we are happy to know that you made us your choice of stay. However, you mentioned that you were unsatisfied with return period for your deposit. Our property collects deposits for incidentals upon arrival at the property from our guests. This deposit is return at check-out, however, depending on your financial institution it can take up to 7-14 business days to reflect on your account. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

Dear Monica,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Conference Center McKinney and I are saddened to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

Dear Jimmy,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Conference Center McKinney. I am happy you were pleased with our nice rooms. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

Hi Vineeth,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Conference Center McKinney. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hello Cody,It’s great to see we have been scored a perfect 5/5 following your recent stay with us at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. It’s an absolute joy reading how nice our hotel was. Your comments are encouragement as we aim to continuously provide great stays for all our guests here at Red Roof.Thank you again for your kind remarks. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Red Roof Management

Dear Quinton,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Conference Center McKinney. It upsets me to read that your stay fell short of your expectations due to the odor of your room and the pests you reported. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. To uphold the company's high standards, I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

Dear Sheila,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn & Conference Center McKinney. It's great to see that our clean, convenient and pet friendly property met your expectations, resulting in a 4/5 score. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.It was a pleasure accommodating you and we look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Hi Maria,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn & Conference Center McKinney. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hello Angela, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Perry, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Monte, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear James Roy Buzbee,Thank you for taking the time to tell us about your experience at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as issues with the your refundable deposit.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

Dear James,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. It’s great to hear that you found our staff to be very courteous and professional in addition to the property's value being worth the price. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

Dear Daryl, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Conference Center McKinney. We are sorry to hear about the inconvenience caused by the noise from nearby businesses, not being able to park after you came back to the property, the less than ideal encounter with the manger and the other concerns you listed is truly regrettable. Our team is dedicated to ensuring a comfortable stay for all guests, and we sincerely apologize for any disturbance you experienced. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Brian,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. I am happy to read that you were pleased by the clean room and comfortable bed. We apologize for the inconvenience caused by the late night music coming from the restaurant next door. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you again for sharing your experience. We look forward to seeing you in your future travels at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Thank you, Vickie, for telling us about your stay at the Red Roof Inn & Conference Center McKinney. I am disappointed that your experience did not meet your expectations, as you indicated you didn't stay due to the smell of smoke and the area not being to your liking. Please accept our apologies for the inconvenience caused by the issues you highlighted. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be taken into consideration to make changes to improve our customer experience. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Brian, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Conference Center McKinney and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Prajwol. The staff and I at the Red Roof Inn & Conference Center McKinney appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

Dear Roman, We at the RED ROOF INN & CONFERENCE CENTER MCKINNEY are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Red Roof Management

Thank you for sharing your 5/5 rating with us, Wilman. Our staff at the Red Roof Inn & Conference Center McKinney was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

Hi Deborah,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Conference Center McKinney. Please accept our most sincere apologies for any inconvenience during your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

Thanks for sharing your feedback with us, Stephanie. The team at our Red Roof Inn & Conference Center McKinney was saddened to see that we failed to provide you with a satisfactory stay. You stated that the parking lot was full, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

I appreciate the time that you took to share your sentiments with us, Rena. Our team at the Red Roof Inn & Conference Center McKinney appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements. On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

Thank you for taking the time to tell us about your experience at the Red Roof Inn & Conference Center McKinney, Nevalyn. I am sorry that your experience did not meet your expectations. You stated that the unclean rooms and the poor odor, along with the other highlighted issues hindered your stay. As such, your feedback may be taken into account.Thanks to your feedback, Red Roof can work towards making the necessary changes. I wish you all the best in your stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

Thank you for sharing your perfect rating with us, Dianna. Our staff at the Red Roof Inn & Conference Center McKinney was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

Thanks for sharing your feedback with us, Miguel. The team at our Red Roof Inn & Conference Center McKinney was saddened to see that we failed to provide you with a satisfactory stay. We were pleased to read that the bed was firm. However, you stated that the TV was small and that our location was not suited for families. As such, your feedback may be taken into account as Red Roof aims to male improvements.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

Hello Gloria, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Bob, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Thank you for sharing your 10/10 rating with us, Jarod. Our staff at the Red Roof Inn & Conference Center McKinney was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

Thank you for taking the time to tell us about your experience at the Red Roof Inn & Conference Center McKinney, Tiffany. I am sorry that your experience did not meet your expectations. You stated that the poor cleanliness, along with the listed insects hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

Hi Kelly,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Conference Center McKinney. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof Management

Hello Albert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Dear Jason,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN & CONFERENCE CENTER MCKINNEY regarding the comfortability, cleanliness and staff. Feedback from our guests is always welcome as Red Roof strive's to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

Dear Tylar, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN & CONFERENCE CENTER MCKINNEY regarding the clean room. Feedback from our guests is always welcome as Red Roof strive's to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Hello Gloria, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Hello Celia,I sincerely apologize that your stay didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other brand locations in the futureSincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Connie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Dear Nathan, I appreciate you sharing your feedback following your stay at the Red Roof Inn & Conference Center McKinney. I was saddened to read that your stay fell short of your expectations due to the pest you reported, the lack of cleanliness in both rooms, the malfunction of the AC and all the other concerns that dampened your experience. I sincerely apologize for the inconvenience caused by the issues you highlighted. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Nevertheless, feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns, as we continually work to improve our hotel.Sincerely,OliviaRed Roof Management RediResponse Specialist