Exterior

Reviews of Super 8 by Wyndham McKinney/Plano Area

2 out of 5
Super 8 by Wyndham McKinney/Plano Area
910 N Central Expy, McKinney, TX

Reviews

6.4
Rating 10 - Excellent. 157 out of 726 reviews" "
Rating 8 - Good. 184 out of 726 reviews" "
Rating 6 - Okay. 144 out of 726 reviews" "
Rating 4 - Poor. 110 out of 726 reviews" "
Rating 2 - Terrible. 131 out of 726 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Yuriy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice this place.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on Apr 16, 2024
Hi Yuriy,We are glad to hear that you had a positive experience at our place, and we appreciate your rating of 4 out of 5! Your satisfaction is important to us, and we're always working to improve and exceed expectations. Thank you for choosing our hotel, and we hope to welcome you back for another great stay in the future!

6/10 Okay

Carrie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 8, 2024
Hi Carrie,I appreciate the generous 3-star rating you gave us. Ensuring your complete satisfaction is our top priority, and we welcome any ideas or suggestions you may have for your future visits. We look forward to the opportunity to welcome you back on your next trip, to provide an even more exceptional experience.

2/10 Terrible

Victor, HUMBLE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Sophia CSR on Mar 21, 2024
Hi Victor,I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

4/10 Poor

Betty

Disliked: Cleanliness, staff & service, amenities
It was creepy and smelled bad. It was cheap, but otherwise not appealing. There was no breakfast. There was a spider in the bathroom.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Betty, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Good

Csrrie

Liked: Cleanliness, staff & service, property conditions & facilities
It was good and clean
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 7, 2024
Hi Csrrie,Glad to hear that you found your stay good and clean. Your satisfaction is important to us, and we're pleased to have met your expectations. If there's anything specific we can do to improve and earn that extra star next time, please feel free to let us know. We appreciate your patronage and look forward to welcoming you back for another enjoyable stay.

2/10 Terrible

harley

Disliked: Cleanliness, staff & service, property conditions & facilities
very noisy fighting in hall 4 am in morning not a good place offer coffee only
Stayed 5 nights in Jan 2024
Response from Sophia CSR on Jan 30, 2024
Hi Harley,I apologize for the disturbance you experienced during your stay. Your comfort is our priority and it's disheartening to hear about the noise issue. We take such feedback seriously, and we'll be sure to address this matter with our team to prevent similar incidents in the future. We hope to serve you with a better stay in the future.

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities
They were barely “cleaning” the room when I came to check in at 10 at night! When I was finally able to get into the room, the chairs and couches were dirty and did not make for a comfortable nights sleep (don’t even get in the sheets). The pictures do not represent the cleanliness of this establishment. Highly disappointed.
Stayed 1 night in Jan 2024
Response from Manager on Jan 22, 2024
Hello Danielle, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience caused during the check-in process and the condition of the room. We strive to provide a clean and comfortable experience for all our guests. We appreciate your comments as they allow us to improve our services.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super 8
I always stay st :Super 8 when I am in town. I do miss the complimentary breakfasts.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 30, 2023
Dear Guest,We appreciate your loyalty to our hotel, and thank you for your feedback. We understand the importance of complimentary breakfasts to our guests, and we apologize for any inconvenience caused during your recent stay. We value your patronage and welcome you to reach out to our management team to share any further suggestions or concerns you may have.

10/10 Excellent

Stacey

Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Stacey,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any further feedback or if there is anything we can assist you with in the future, please do not hesitate to reach out to us directly. We hope to have the opportunity to welcome you back again soon!

10/10 Excellent

Marian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay will book again!
This is a great place to stay the rooms where clean and everything up to standard. If traveling with a dog they have a nice area by the pool to air your companion.
Stayed 2 nights in Nov 2023
Response from Manager on Dec 16, 2023
Hello Marian,Thank you for choosing to stay with us and for sharing your favorable feedback! We're glad to hear that you found our rooms clean and up to your standards. It's great to know that you and your furry companion enjoyed the designated area by the pool. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Jose

Stayed 2 nights in Dec 2023
Response from Manager on Jan 4, 2024
Hello Jose,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had a wonderful experience with us. We strive to provide exceptional service and create memorable stays for our guests. If there's anything else we can do to make your future stays even better, please don't hesitate to let us know. We look forward to welcoming you back soon.

2/10 Terrible

James Scott

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The place was dirty from all of the hallway carpets to the room carpets, bathroom, shower etc. It seems like there is little concern or effort in cleaning general areas, carpets etc.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 13, 2023
Hi James,Ensuring the cleanliness of our property is a top priority for our team, and we are disheartened to learn that you had concerns about our diligence in this regard. We sincerely apologize for any inconvenience you experienced, as it is never our intention for our customers to have a less-than-satisfactory experience. Your feedback is valuable, and our housekeeping team will utilize it to address the mentioned concerns and enhance their performance. We genuinely hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable stay.

10/10 Excellent

Sam

Business traveler
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Manager on Dec 13, 2023
Hello Sam,Thank you for choosing our hotel for your stay. We are delighted to know that you had a wonderful experience with us. Should you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back in the near future for another excellent stay.

10/10 Excellent

JOSE M

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Dec 2023
Response from Manager on Dec 10, 2023
Hello JOSE M,Thank you for taking the time to leave a review. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We strive to provide the best possible experience for our guests and will take your comments into consideration to improve our services. If you have any further concerns, please don't hesitate to reach out to our management team.

4/10 Poor

NELSON

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Common areas are dirty
Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Hello NELSON,Thank you for bringing this to our attention. Our team takes cleanliness seriously and we apologize for any inconvenience you experienced. We appreciate your feedback and will address this with our housekeeping department to ensure a better experience for our future guests.

4/10 Poor

Rashon

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Blanket torn towels dingy curtains dirty old shower curtain dirty
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Nov 20, 2023
Hi Rashon,We sincerely regret any inconvenience you may have experienced, and please know that our housekeeping team is taking immediate action to address and resolve these concerns. Your feedback is crucial in helping us maintain the high standards we strive for. We value your stay and are committed to ensuring that your experience meets your expectations. We hope to have the opportunity to better serve you in the future.

2/10 Terrible

Kendra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Water damaged ceiling smell come out of air conditioner booked 2nights they only activated my key for 1 night locked out of room
Stayed 2 nights in Nov 2023
Response from Manager on Nov 8, 2023
Hello Kendra,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. Please note that our team strives to provide a comfortable environment for all guests. We encourage you to reach out to our management team directly to discuss your concerns further.

4/10 Poor

Jeff

Traveled with family
Disliked: Amenities
A very different experience from a few weeks ago. A man and woman were yelling at each other in right outside the front door. She was accusing him of forcing her stay while he was countering she was crazy. A paper towel with blood on it was on the elevator floor for two days. In the bathroom there was one towel and two hand towels only.
Stayed 3 nights in Oct 2023
Response from Sophia CSR on Oct 15, 2023
Hi Jeff,Sorry to hear about your recent experience. This is certainly not the level of service we strive to provide. We deeply apologize for the disturbance and cleanliness issues you encountered. Your feedback is incredibly valuable, and we will address these concerns immediately to ensure a more pleasant stay for our guests. Hope to have the opportunity to welcome you back for a significantly improved experience.

4/10 Poor

Lucinda

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 15, 2023
Hi Lucinda,We regret that your experience did not meet your expectations. We value your feedback and would appreciate any specific details you can provide about what went wrong. Your input is important to us, and we genuinely hope for the opportunity to improve in the future.

10/10 Excellent

STEFANIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Sophia CSR on Oct 4, 2023
Hi Stefanie,Being awarded a 10-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
Dear Guest,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

Lauren

Don’t stay here
Highly recommend to find another spot. Yes the price is cheap and so is everything else.
Stayed 4 nights in Sep 2023
Response from Manager on Sep 30, 2023
Hello Lauren,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our price. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

2/10 Terrible

Jaleel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 27, 2023
Hi Jaleel,We genuinely want to understand the specific issues you encountered. I would appreciate it if you share in detail what aspects of your experience led to your decision not to stay with us again. This information will help us identify areas for improvement and ensure a better experience for future guests.

10/10 Excellent

RAMON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and surrounding area was ok.
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 27, 2023
Hi Ramon,Our team is pleased to hear that you found our hotel to be nice and clean and that you found the surrounding area satisfactory. Your feedback is important to us, and we appreciate your positive comments. We look forward to welcoming you back in the future!

6/10 Okay

michael

Business traveler, Traveled with partner
Disliked: Amenities
Within 6 mins of Courthouse, convenient.
Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Hello michael,We appreciate the comments, especially with regards to your opinion of our hotel. We hope to see you again in the future.

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had bed bugs and i woke up covered in bites.
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 15, 2023
Hi Justin,I'm truly sorry to hear about your experience. Please accept our sincerest apologies for the inconvenience and discomfort this has caused you. We have immediately taken action to address the issue of bed bugs. We sincerely hope to have the opportunity to restore your faith in our establishment in the future.

4/10 Poor

Martin

Business traveler
Disliked: Staff & service
Someone needs to check their vacuum cleaner. The carpet was not littered. It just needed to be freshened up. The workers have no manners. They cannot even smile. To be quite frank, I won’t stay there again, and probably not at that chain.
Stayed 1 night in Sep 2023
Response from Manager on Sep 11, 2023
Hello Martin,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our carpet. Please do come see us again.

6/10 Okay

Ronald

Stayed 2 nights in Aug 2023
Response from Sophia CSR on Sep 4, 2023
Hi Ronald,Thank you for selecting us for your recent stay. We greatly appreciate your rating and would love to learn more about your experience. Your input is essential to help us identify areas where we can make necessary changes and improvements. We value your ideas and suggestions as we strive to continuously enhance our services. We look forward to serving you better in the future.

8/10 Good

Lanete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Sep 1, 2023
Hello Lanete,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Sophia CSR on Aug 25, 2023
Dear Guest,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Surprise pet fee
Surprised me with a pet fee at check-in. Told me to take it up with the 3rd party I booked through, so here I am.
Stayed 2 nights in Aug 2023
Response from Manager on Sep 1, 2023
Dear Guest, Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to better serve you on a return visit.

6/10 Okay

Oscar

Stayed 1 night in Jul 2023
Response from Sophia CSR on Aug 2, 2023
Hi Oscar,I am glad you had a nice stay with us, and I appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

6/10 Okay

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice but sketchy area
The hotel was fine, bed was hard. However the area wasn't the best. We were pulling a trailer and someone stole a wheel off of it.
Stayed 1 night in Jul 2023
Response from Manager on Jul 30, 2023
Hello Sherry,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our bed and your insights regarding our area. We hope to see you again in the future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. TV was easy to operate. All the amenities were as advertised The only thing that was a downside, was the fan on the AC unit would not turn off. It ran ALL the time.
Stayed 1 night in Jul 2023
Response from Manager on Jul 20, 2023
Hello Christopher,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our staff and your insights regarding our tv. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

10/10 Excellent

Debra

Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 21, 2023
Hi Debra,We are truly grateful for your recent stay and for awarding us with a perfect 10-star rating. It brings us great joy to know that you had a wonderful experience with us. Your satisfaction is our top priority, and we are excited to have the opportunity to serve you again in the future. Thank you for choosing our hotel, and we can't wait to welcome you back.

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room had bedbugs and had we to check out early. No refund or reimbursement was offered .
Stayed 5 nights in Jul 2023
Response from Sophia CSR on Jul 15, 2023
Hi Robert,Our team apologizes for any inconvenience caused by the presence of bugs. We have promptly addressed this matter to ensure that appropriate measures are taken to address and resolve the pest problem. We hope that you will consider giving us another opportunity to provide you with a better experience next time you are in the area.

6/10 Okay

Ashlie

Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 11, 2023
Hi Ashlie,We appreciate your rating regarding our hotel. Your satisfaction is of utmost importance to us. We welcome your ideas and suggestions for your future stay, as they help us improve our services. We look forward to welcoming you back soon.

10/10 Excellent

Walter

Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 25, 2023
Hi Walter,Receiving a 5-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.

8/10 Good

Edgardo

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My first stay on the 18th was much better. The staff was able to process our reservation without any problems. However, my stay on the 29th was not the same. The staff was unable to process the reservation and we had to wait in the lobby for a while. Not a good experience. Overall, okay for the price. You get what you pay for. The coffee machine was great.
Stayed 1 night in Jun 2023
Response from Sophia CSR on Jul 1, 2023
Hi Edgardo,Thank you for your feedback regarding your recent stay with us. We are glad to hear that your first stay went smoothly. However, we apologize for the inconvenience you experienced during your second stay. We will address this matter with our staff to prevent similar occurrences in the future. On a positive note, we're pleased to know that you found our coffee machine great and that overall, the price was acceptable for what you received. We hope to have the opportunity to provide you with a consistently positive experience in the future.

10/10 Excellent

Waishan

Stayed 2 nights in Jun 2023
Response from Manager on Jul 4, 2023
Hello Waishan,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Okay

Robin

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on Jun 27, 2023
Hello Robin,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities
Clean facility, liked the vending area and coffee bar. Great place to stay if just passing through. Although, room had a fridge and microwave which were nice.
Stayed 1 night in Jun 2023
Response from Manager on Jun 21, 2023
Hi Edgardo,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure in providing a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

10/10 Excellent

Lorenzo, McKinney

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay
Stayed 2 nights in Jun 2023
Response from Manager on Jun 14, 2023
Hello Lorenzo,Thank you for sharing your experience with us. We appreciate the input referring to our hotel. Please do come see us again.

4/10 Poor

Mandy

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Manager on Jun 15, 2023
Hello Mandy,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

James C.

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable beds, clean room, staff friendly and helpful.
Stayed 1 night in Jun 2023
Response from Sophia CSR on Jun 13, 2023
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

brenda

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
bugs in room
Stayed 7 nights in Jun 2023
Response from Sophia CSR on Jun 12, 2023
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Janet

Traveled with partner
Disliked: Staff & service, property conditions & facilities
No continental breakfast, though advertised on site. Owner said they had donuts & muffins, but Sunday morning only coffee. No coffee pot in room, advertised. Least accomodations as possible. Second time staying here, WILL NOT STAY HERE AGAIN!!! Don't waste your money. Cheap but not worth it. w
Response from Manager on Jun 9, 2023
Hello Janet, Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Getaway
The hotel is older, but kept clean. My husband and I wanted to go to the pool around 9 pm. The posted sign listed the pool being open until 10 pm, but the gate was locked. We back inside to the check in desk and the man working the desk apologized. He called someone and the pool was opened within a few minutes. Great customer service.
Stayed 1 night in Jun 2023
Response from Manager on Jun 5, 2023
Hello Deb, I am so happy to learn that you enjoyed our hospitality, service and accommodations. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Your compliments to our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

8/10 Good

Phillip

Traveled with family
Liked: Staff & service
OK
Stayed 1 night in Jun 2023
Response from Manager on Jun 6, 2023
Hello Phillip,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

6/10 Okay

Michael

Stayed 3 nights in May 2023
Response from Manager on Jun 1, 2023
Hello Michael,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.