Ratings based on 14 Verified Reviews

2.6 out of 5
25% of guests recommend
3.5 Room cleanliness
2.6 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by Mohamed

This traveler left a rating score only Posted Aug 9, 2013 on Hotels
1 out of 5
by Mehvish

Far from haram through bus service it takes 10min

Posted Feb 10, 2013 on Hotels
Not pleasant.
4 out of 5
by Abu Talal from Riyadh

Good for the price

Posted Jul 23, 2012
Pros: Price
Cons: Location
Location: Far from main attraction
Room is spacious and cool AC. Staff need more training in customer service and friendliness. Water supply was off for three hours. Transportation to mosque was unreliable.
2 out of 5
by demirhan from Istanbul/Istanbul Province, Turkey

Not Satisfied

Posted May 29, 2012
Pros: Shuttle to Kaaba
Cons: Almost everything
Location: Not good
Broken air condition. Not helpful staff, they do not even call any taxi cab. No internet at all. 15 min. distance to Haram Area by car.
2 out of 5
by demirhan from Istanbul/Istanbul Province, Turkey

Poor service

Posted May 26, 2012
Pros: Shuttle
Cons: Almost everything
Location: Takes around 10-15 min. by car to get to Kaabe.
The air condiiton is not working properly in every room. It says, free (high speed) wifi but there is no intenet at all, not even in business room or front desk (at least there was not any while we were staying). They do not call taxi if you request, they tell you to walk to the street (almost around 1/2 - 1 km) under the sun. The only good think is their shuttle to Kaaba. This is the only way to reach Kaaba. At check out, they did not accept us to pay with master card or visa, they told us to pay only cash at this 5 star hotel. Overall, It does not deserve to be 5 star hotel with this weak service, not more than 3 star.
2 out of 5
by A verified traveler from Windsor, Canada

Domestic and primitive

Posted Apr 16, 2012 on Hotels
I wasted to hours in a Taxi trying to find the hotel Even after enquiring from another Mercure hotel about the address, finally in the hotel, no taxi service, and you cannot change money with hotel’s cashier nor anywhere else so you better do that in the airport, hotel staff are not cooperative and clumsy. The room was so small with one miserable window facing a wall.
2 out of 5
by A verified traveler from New Jersey


Posted Sep 6, 2011 on Hotels
Well its not a nice location at all for those going for umrah. its very far to the Haram, once u missed the hotel bus, then u dead. you have to pay 50 RIYALS FOR A TAXI TO TAKE U BACK TO THE HOTEL OR TO TAKE YOU TO THE HARAM,
4 out of 5
for Couples
by A verified traveler from Dhahran, Saudi Arabia

Value for the money

Posted Jan 24, 2011
The hotel has unique feature of providing regular bus service to Holy Mosque (Haram)
2 out of 5
by A verified traveler from Riyadh, Saudi Arabia

You can find much better hotels than this one

Posted Oct 6, 2010 on Hotels
Honestly hospitality isn't that good. The hotel is too far from the Holy Mosque. The price isn't worth the service. I could've taken the Meridien Hotel for the same price and much much better service and close to the Holy Mosque. I was in a hurry and I booked online. That's why my choice wasn't a success.
3 out of 5
by Laroussi from paris

isolated hotel

Posted Jul 22, 2015 on Hotels
Too far from grand mosquee: need 2 bus! NO reactive personnal