Posted May 26, 2012
The air condiiton is not working properly in every room. It says, free (high speed) wifi but there is no intenet at all, not even in business room or front desk (at least there was not any while we were staying). They do not call taxi if you request, they tell you to walk to the street (almost around 1/2 - 1 km) under the sun. The only good think is their shuttle to Kaaba. This is the only way to reach Kaaba. At check out, they did not accept us to pay with master card or visa, they told us to pay only cash at this 5 star hotel. Overall, It does not deserve to be 5 star hotel with this weak service, not more than 3 star.